I went to this salon for a hair color, highlight, hair cut, and eyebrow wax. When I arrived, my stylist explained she was overbooked. She stated that my appointment should of been a three hour block of time. But the manager only allowed two hours and that she could only do a few highlights. Then she stated she did not have time for the eyebrow wax and I would need to come back another day. Excuse me, I am 45 minutes away. I ended up going to another salon immediately after to get my eyebrows waxed. Then my stylist never cut my bangs. I could feel her pain, because she was rushing.I know this stylist is very talented, because I followed her from another salon to JCP and never been unsatisfied.But in this case, I think the salon and management is very unprofessional. I will not be going back to this place.

A bunch of pretentious people working there.

Wanted to try a new place out and I work at the mall. I figured it would be convenient. I asked for a barber that could do a skin fade and a little bit to play with on top. The ladies working insisted I would be fine even though after she said this isnt a barbershop. The experience was strange. There was a lack of tools and I was passed from person to person. The lady who cut my hair had an injured thumb and I quote shouldnt be cutting hair. Her words not mine. I told them 1.5 for the length on the sides and they didnt have it. They thought I didnt know what I wanted and tried to get me to agree to a different cut. The conversation was uncomfortable. Apparently there were employees on heroine and employees that steal. At least thats what I over heard them saying RIGHT NEXT TO ME. I simply said I didnt like the cut and she added insult to injury. Told me thats what you asked for which is not true. I say the same thing everytime and no other shops have had an issue. She told me it was a nice cut as if my opinion didnt matter. She then proceeded to tell me how to properly ask for a haircut and kept making excuses. I wasnt even complaining or trying to get a free cut. I was simply stating my opinion. She was very rude. Bad customer service. At least she gave me a free cut.

Charged me and extra $45 to style my hair when Robin didn’t even style my hair! I questioned it and explained that my hair hadn’t been styled ( no product put in it, didn’t curl it, etc.) and they said it’s because it was blow dryed. (The receptionist was very curt and acted like she could care less if I returned.)I got a partial highlight and blowing drying my hair is part of the process. I was a loyal customer who had been going there for years and never got charged and extra $45 because they blow dryed my hair after a highlight. If they are going to start charging extra it would have been nice for them to have told me ahead of time. Since then I’ve found another hair stylist that doesn’t over charge and does a great job. She will even actually style my hair after a highlight and not charge me extra. My suggestion would be to take your money to a salon that will charge you for what they do to your hair. Not just claim what they have done to your hair.

Granddaughter made appointment for wash blow dry and curl for her homecoming dance. Showed up and told she was not on the books. Made no effort to accommodate. Pathetic.