Returned a product and shopped for a replacement product. I interacted with 4 different employees and they were all helpful, pleasant, and capable, and patient while I tried to make a fairly uninformed choice for someone else. It was really a pleasure to be in that store interacting with them. I don’t often think of leaving reviews unless prompted, but I left the store wanting to do something helpful in return.
Big 5 has always been a bit of a hit or miss for me. Sometimes they have exactly what Ive been looking for, but sometimes they dont. They have pretty good sales occasionally, so if youre looking for some new shoes or something, those are something to track. Overall the selection is pretty good and covers just about every sport you can think of in some capacity.
Love big 5 they should have the slogan adventures first stop
Great customer service, great selection of items needed.
I like when they have sell on their shoes. Usually they have a good variety of shoes to choose from.
A nice, general purpose sporting goods store. 😀
Nice store just didnt have the brand I was looking for
NEED TO BE KIND! !! Not once but twice we have been treated so rude that we left without making the purchase of what we needed because we will not support a store with employees who are just plain rude. And they were different employees each time. Not helpful at all. It’s so nice to have a sporting store so close but will be driving to Provo from now on!
Aggressive, rude and poorly trained staff working the front counter. My 7 year old son and I were accosted entering the store without a mask (we have valid medical exemptions with the state dept of health). They cut me off while I was explaining the situation and told me to get out of the store, saying theyd be happy to transact any business through the doors for me. I told them to call the state health department and verify public order (8-b-iii), but he refused. Meanwhile the 2 teenagers at the front counter wouldnt make eye contact and one was on his cell phone doing who knows what. Big 5 just got the big 1.
Need to update store hours posted online. They are not the same as the actual hours no
Worst customer service I have ever experienced. Sales agent was rude and extremely disrespectful. Completely violated my personal space. After spending the majority of my athletic dollars in this store I will not come back and I will encourage all others to take their spending somewhere else. Sadly my other choice is online which is less than ideal because I prefer to spend locally.
I always come here for any sporting needs great selection and very close to home
They have a better selection than other chain stores
This store has forever lost my business after the way they treated me for my mask. They kicked me out because it was not sufficient enough which yes is there right. But people should also be aware.
Staff wasnt very knowledgeable or helpful but it was only one time.
Very helpful staff, good prices. Well done.
The Lady that helped me was Very Helpful!! I dont know her name, but she helped me with Soccer Goaly Gloves & Socks for my daughter.The Cashier was also nice! Thanks
Awsome customer service!
I have usually gotten pretty good service at this location. However, today was not one of those days. One of the incentives that Big 5 offers to get people into their stores is something called their their Daily Deals. I have gotten them on several occasions, and if something was gone, or out of stock, multiple times they have offered for me to order it to the store, at the advertised price.Well, after waiting a while to get some help, a manager told me that the item that was advertised in their daily deal was out of stock, and she also said that they could not order it in at that same price, just the regular price. I was a bit ticked off, since I had waited about 10 minutes for someone to help me, only to find out they didnt have it, and on top of that, they would not honor the price. I noticed that the original coupon (not mentioned at all in the email deal, just in the fine print on a link you click) says that the price is limited to the stock on hand, but really? The inconsistency is just a bad customer service move, guys. Ill be shopping elsewhere in the future.
Nice place. Got some good quality stuff here.
The manager godfried Jones is a horrible manager. He’s very rude and has horrible customer service.
Shouldnt even give them a star at all. Traveled a far distance to shop here since it is the closest one to me. Got there and was informed that if I didnt have a mask I couldnt come in. Not even a option to grab a mask at the door which could have been a good call on there part to not loose customers. Hhhhmmm think I will find a new sporting goods store to shop at. Waist of my time gas and day.
Love this place for most of my athletic purchases!
Thier shorts we bought had stains so gave us a 10%discount. They ended up to big.
Very rude employees. Went online and bought what I wanted for better quality and cheaper.
I like their selection. I have had good luck with shoes I have purchased there.
Big 5 is one of my favorite places to go! I love the great outdoors and Big 5 has a plethora of outdoor gear and equipment! They are my go to place for all kinds of things from tents to shoes, everything!! I love their daily deals! Check them out!
Fairly small but a good selection still. I just wish they would actually enforce their current policy of mandatory mask wearing for all shoppers.
Good store. Well stocked. However, the employees werent too helpful about getting product down from the wall mounted shelves. Not a bad experience, it just took a few requests.
Reasonably priced stuff.... Certainly comparable with other sporting goods stores.Their shoe and boot selection is good sized. Lots if work type boots, hiking and sports shoes.They have a decent sports clothing selection.Their ammo selection is a little slim but they have all the most popular calibers. Great gun selection too. Supporters of second amendment freedoms.
I love Big 5 generally but do yourself a favor and drive to Orem or American Fork. The Spanish Fork staff is never friendly but usually tolerable. After dealing with a fellow by the name of Alfredo yesterday, I wont be back in this store. After visiting Orem and realizing that Spanish Fork was the only store with the right size of a specific shoe in stock, I went there. I had a coupon in an email honoring the Black Friday price through Saturday, Nov 30. Alfredo hadnt seen this before and instead of investigating, just said they couldnt do it. I left the store and reviewed the coupon again to see if it should apply. Sure enough, all the details were there and it even mentioned that the associate would need to do a manual price override. I walked back in, making it a point to be very polite and pointing out that the coupon is valid and if he didnt know about it, maybe he could get someone who does. He took my phone and reviewed the coupon, to which he then stated, I guess Ill do it for you. Go grab the shoes again. There was another employee at the register and not a single other customer in the store, yet he didnt even offer to go get the shoes and hes acting like Im taking money directly from his pocket. Alfredo provided a ridiculous level of customer service and I will not be back in this store.
Get place to get almost any sporting goods iteams,fair price good service
Always have great prices.I am always able to find a coupon or promo code.My favorite place to go for my kids sports gear.
Store cashier didnt know anything about soccer.
Great prices and great customer service. If you are on a budget at all regarding your sporting goods needs, then this is the place to go. I have several kids who play sports all year long and I dont want to and cant afford to buy top of the line super expensive sports equipment. Big 5 has always been able to meet my needs. They especially always have good sales on shoes.
Very helpful staff and friendly. Products were available
Went in there to look for a knife, sit at the counter for like 10 minutes while the sale Associates stood at the front counter holding on their own personal conversation. Finally we just walked out went to Walmart, not very good customer service
Got kicked out for not having a mask.
Bought a cute pair of Dr scholls. 30$ good deal. They have a lot of good prices on name brand shoes. 👍👍
It was an absolute HONOR for me to work here as an Assistant Manger with Justin Faye. Justin no longer works here but the new store manager is just as amazing! She and I went to the same training together and she is absolutely rocking this store! Great job by all team members. It was a pleasure working with you all!
Always had pretty good experiences here. Usually pretty well stocked and never had any issues with anything bought from here.
Great service, usu have everything we need.
They didnt have much staff (2 workers) working when we went in but they were both helping other customers. So we waited about 10ish minutes to get help. Which was fine, they were busy.My daughter loved the gear that we purchased there. She is a competative swimmer and they had everything she needed.Staff was very nice.
Nice place but did not have what I was looking for
Great selection. Friendly and helpful staff.
This Big 5 has decent options and choices to pick from, but price tags on most items arent there at all so dont expect to know how much youre paying until you get to the checkout.
Not so friendly staff on the day that we went in. Good product
Great store with a huge inventory of brands. Staff is very friendly. We were greeted as soon as we walked into the store and then asked if we needed help. Very nice.
They had a good variety of soccer balls (I just wanted one for my kid) from low range to more costly.
We had no help finding what we was looking for. There was plenty of staff but we had to go find someone for help. Every time we asked someone they would come over, they would be there for less than a minute then run off. This was all before Christmas. Today my daughter tells me the shoes we gave her for Christmas has been hurting one of her feet. One shoe is 3 sizes too small. I feel if we would have received proper costumer service, this would have never happened.
Best price anywhere. Local, never extremely busy. This is the first and really only place I go for sports equipment.
Great prices and friendly staff. Very helpful. They stand behind what they sell and returns or exchanges are simple and easy. Good variety and selection
Better than usual customer service. Initially more expensive than Walmart, but they usually offer good deals such S 10 or 20 percent off any purchase. They also carry less expensive name brand shoes.
Always enjoy buying my workouts equipment from here.
Very often they have coupons out, so makes it nice to buy stuff you need at a good price. Other items might seem overpriced and can find them somewhere else cheaper. Rarely you get someone on the floor asking you if you need help.
Nice employees just were out of a lot of their shoes in the sizes we needed so had to go somewhere else😢
Great friendly service. Lower prices on quality goods. A GREAT assortment of sporting goods.
I love this store. Always hrlpful
Turned out didnt need everything we bought and took it back without a problem, might have been different if we didnt have the receipt things. Sometimes their prices are really quite good.
Coleman helped me and my wife find the exact item she needed for swimming. We had already tried 2 different stores before he took the time to find what we were looking for.
Terrible customer service.
Not overly impressive. We check he for shoes for the teenager, but usually end up at the store in Orem.
Wonderful customer service! Everyone there took the time to make sure me and my 4 boys had all the information and equipment we need.
Maddie AND Paul SO very courteous also extremely helpful
Big 5 has great deals, friendly employees, and the one day specials!
Had sleds in stock when no one else did. They also marked those sleds up and made a good $ off of us desperate sledders. Store itself seemed jam packed full of stuff. Maybe left over from the holidays? Hopefully its not always that full of random junk.
I got a Racquetball Racquet here and a few weeks later the strings popped. I took it back in to ask about restringing and the manager was fantastic enough to just get me a different one. its been 3 months and its amazing. Thanks Team
Great place for anything sports you need!
Pretty good store, if you like new gear.
Look for the discounts in their fliers and they also have an email discount deal of the day that is great.
Unfortunately ran out of the size boot that I liked. Still had the other shoes I always get. Staff was friendly as always.
There “store manager” named Gottfried is not very smart. Store is dead with overpriced low quality products. 😒
I have been going here for years for camping/trip stuff, shoes for my kids, and have for the most part thought I recieved reasonably good service. Today however I was super disappointed and wont be returning. 3 employees stood talking at the front of the store. They didnt greet us as we entered or offer assistance. While we were looking around for our items they made fun of me for my size loud enough that my kids and I could plainly hear. I am a big lady, but my money is the same green as anyone elses, plus my kids were with me. We left without purchasing anything. It was a really awful and unfortunate experience.
Employees are very rude.
My son and I went in for some soccer shoes and shin guards, being new to soccer we had no idea what to get. The assistant manager Josh helped us out completely! He was very kind and helped us pick eveything out. I am very impressed with this store.
Salespeople helped me hunt down a special item! They were great!
My only issue with it is the size, it is a little small. Other than that, I like it. Good prices and sometimes good sales.
This place in spanish fork I love it and always a young man named Marco is very gentleman and attentive with the customers and very respectful
We love Big 5 sports in Spanish Fork because the employees are really knowledgeable about what you need and they are very helpful. We always purchase our track shoes, soccer shoes and basketball shoes from this store.
Bought new shoes great price great quality
Good glasses and got a discount. The girl that assisted me was helpful.
The staff is helpful and weve been able to find what we needed at a good price.
Great place for harder to find sports items.
Needs more space.
I am often able to find items here that I cant seem to Ving anywhere else
Great price on shoes - sales are great but regular prices are high - Staff was nice and friendly - store not very busy when I was there
Was greeted at the door and helped when I needed it.
Good place to shop. Just a bit hard to find specifics due to too much stuff, causing small aisles.
Theyve got a great selection and friendly staff here, but expect to pay slightly more here than other similar sporting good stores.
More of a stickler for masks than Walmart is.
Nice local feel. The staff goes out of their way to answer questions, that you normally dont get at a big-box store
Better prices than some other sporting goods stores.
For a big chain store, they have great service and are very friendly
Honestly they had the chance to hire Ryan when he left the pizza place but they blew it. I might have given them another star if they had the balls to pick him up, but they let us, Spanish Fork, Utah, and the United States of America down. But theres no real competition in town, so yeah shop here.
Friendly staff, clean and organized store.
Great array of sports equipment!
Good prices, almost perfect serice
I like the location! But I think that the inventory could be improved!!
Prices were decent and had what I needed.