First time purchasing a Mazda...love it & love dealing with Vic Bailey! Ask for Shannon, she was beyond helpful & makes buying a new car a breeze. Couldnt be happier, beautiful car, beautiful experience!

Steven was amazing!!! He didnt play games, answered plain what we asked and was an amazing person to handle this process with. His finance manager was also a straight shooter and didnt waste our time. This team made this process seamless and I look forward to doing business with them in the future!

Always first class. Appointment made and on time. Extremely clean dealership.A pleasure to go there.

The lease on my current car was up at the end of the month, more out of curiosity than anything else, I stopped into Vic Bailey Mazda.By pure coincidence, they had exactly the vehicle I was thinking about, and the price was perfect, so, I left the dealership with a new car.I cannot say enough about the folks at Vic Bailey Mazda. From Sharon, my salesperson, all the way to the business manager, everyone was polite, kind and extremely professional. Collectively, they took what can be tedious, stressful event, to a pleasant experience.My thanks to all who the experience memorable, for all the right reasons

I love getting my vehicle serviced here. From the start until the end of the visit is professional and great. Communication from start to finish is outstanding! Highly recommend. Do not recommend the body shop....their communication is horrible and very unprofessional

Fantastic experience overall. Could not recommend Shannon any higher. She was attentive and detail oriented. Tim in finance was incredibly friendly and knowledgeable. Incredibly pleased with our experience and could not be happier with the customer service and vehicle.

Prompt and courteous. Arrived for my appointment and was greeted by a pleasant service member who took the car into the service area. The estimated time was 1 hour and including the car wash, 50 minutes total time. Great job.

Great experience at Vic Bailey’s Mazda/Subaru dealership. They stand by their promises.

A1 service. Made purchasing my 1st new car a breeze. Incredibly professional and caring sales team. Very excited to have worked with Shannon and Brandon! Great experience! Will return

This was the best experience on buying my first car I could ask for! First off they delivered my car to my door for free because I lived 2 and a half hours away from them. Customer service was great! I worked with Jonathan and he got back to me within 15 to 30 minutes every time I emailed him! This was such a great experience at great prices!

Steven was quick to provide a detailed quote and answer all of my questions. Wonderful experience overall, definitely worth the drive down from NC! Best car buying experience Ive ever had, and there have been a lot of them. Loving my new Mazda 6 turbo!

Always the best in sales and service.

Took our car in for service came in with a smile and left with a big smile 😀wonderful people working there they are there for the customers and boy do they do great work got a free car wash 😀10 stars service department guys yall got it going on 👍great job guys 👍👍👍👍👍👍👍👍👍👍

Edited my review to give 5 stars because Vic Bailey Mazda came through and found the car I was looking for, stuck to their word and gave me a GREAT deal.Shannon was my salesperson and she was superb throughout the whole process. Quick and smooth, informative and great communication from beginning to end. Everything was ready for me as soon as the car came off the ship from Japan! William also kept in touch and reassured me that the car was ready to go in my name.I will definitely be back for my next car and send others their way. Thank you again to the Vic Bailey Mazda Team (Shannon, William and Tim) for making the deal happen and making me whole. Its frustrating to find a car in this current market at a reasonable price, but you guys were the best and hands down had the best deal on the whole East Coast.

Leasing my Mazda from Shannon at Vic Bailey Mazda was the definition of hassle/haggle free. BY FAR the best price and best service in the area!

This was my first time buying a new car and they were the most transparent out of all the other places I talked to and made the process very easy. I was able to do everything from home without stepping foot into their dealership! Hannah is fantastic and on top of things. No shenanigans like I had to deal with at the other Mazda dealerships around Charlotte! No regrets!

I recently had my Mazda CX 5 serviced at Vic Bailey. I was treated so well. Everything was explained where I could understand. The itemized bill was explained also. I don’t believe I could have been treated better. Will definitely

Ben was very polite and professional during my vehicle servicing. He was patient when explaining my recommendations and made sure I understood what was best needed. I would definitely return for future services!

I took my vehicle in on a Monday for a 150k mile service, a possible low oil pressure indicator and quote on 2 new adaptive headlights. Michael was my service advisor. At first I was impressed with him as he repeated back all my special instructions like no oil change no tire rotation as it had already been done the week prior. On Tuesday I returned to the lot to get some items from my vehicle, there was no information available on a quote. On Wednesday I had to go add my wife to the loaner car agreement. Michael told me the cost of headlights and I provided my feedback, still no overall price after 3 days. Friday comes and I wake up to a text message from the dealership with a link to an invoice. The invoice was for $2400 plus. No written estimate not even a verbal confirmation of work to be performed. The invoice listed the things I told Michael not to do, a diagnostic test for my oil pressure concern and a diagnostic test drive. The diagnostic test drive did not take place, they lied and said they drove my vehicle ten miles. I have a GPS device on the vehicle, it never left the lot. My vehicle takes a spin on oil filter, they charged me for a canister filter. At this point all trust is gone but I can not lose more money. I call the lot and ask for the General Manager at 9am, again around mid day and at 4ish. All three times I stressed the urgency I speak to the manager because I was losing $200-$300 a day as this is a business vehicle. Finally I get to speak to Jim, the GM. Once I spoke to Jim he immediately addressed my concerns, clarified several miscommunications and definitely made it right by me, the customer. Jim is by far the backbone of this dealership. He got involved and my vehicle was done one working day later. He is the best general manager of a car lot I have ever done business with. The owners better be taking good care of him. As for Michael the service Advisor, he needs better training or maybe this is not the job for him because he cost the dealership over $600 on my repair and other work I was considering having done. His incompetence cost me 5 days of revenue from this vehicle, weekend include. I give 3 stars because of Jim otherwise I’d give Michael zero stars, he actually owes me stars because his handling of my vehicle was that of a scam shop, not a reputable dealership like this. Jim is great, I’ll probably go back and buy a new car from him once my business needs a new one. If Michael is your service advisor, be careful.

This was our 3rd Mazda purchase from Vic Bailey Mazda. We returned because our past experiences were a positive ones. The dealership works hard to find the right vehicle and is willing to negotiate an attractive price. The salesperson for our most recent purchase was Shannon, who treated us with courtesy and answered all of our questions.

I worked with Steven at Vic Bailey after requesting a online price from their website on a new Mazda cx-5. Steven reached out shortly after my request and got some basic information on the vehicle I wanted and then emailed me the pricing breakdown and out the door price. I was trying to buy a cx-5 carbon edition turbo which are hard to come by currently. Steven at Vic Bailey provided the best price the first time out of all the dealerships I spoke with. I am one who will travel for a good price and I reached out to multiple dealers in NC, SC, TN, GA, and FL. Nobody was close on pricing and some were quite rude or wouldnt even provide me pricing as they wanted me to come in for a test drive. After working with Steven trying to locate this vehicle they actually had one arrive at the dealership. I came in the next day to purchase said vehicle. The process was smooth from start to finish and there was no haggling or pressure. I didnt get phone calls daily asking for their business, but instead Steven was available anytime I had a question with prompt replies. This is one of the best dealership experiences I have had throughout the years in purchasing many vehicles. I would recommend Steven at Vic Bailey to anybody looking for a new Mazda or Subaru as I bet they will offer one of, if not the best price you will find.

I had a wonderful, easy, and efficient experience purchasing a new Miata in June 2021 from Steven Darchiville at Vic Bailey Mazda in Greenville, SC.He was thorough, friendly, helpful, and got me exactly the car I wanted at a great price! Plus when I flew in from Philadelphia, PA, he was kind enough to pick me up at the airport and bring me to the office.So if you are looking to buy a Mazda, go to Vic Bailey and ask for Steven, you’ll be glad you did. Terrific guy and fantastic service!

They were very helpful for a first time buyer and how Dasha was able to help me through on everything I needed for the car I had bought through them

We did the walk-in oil change. The shop was busy so we HAD to look at the new cars. No suffering there. The car wash is always professional and appreciated.

I was working with Jeremy and Brandon. This location is the absolute best to experience out of any place I have been to. Jeremy is fantastic with attention to detail. He finds out the needs of what you are looking for and helps find the best solution for you. He does not just try to push something on you you are not needing or wanting. he explains the differences very well between the trim models of vehicle and was able to speak very well between the two types of vehicle we were looking at. they gave me great trade in for my old vehicale and I am super excited to say our new Mazda CX-9 is what we were looking for! thank you for all you both did for my family!

The sales staff, particularly Brandon, are very helpful and courteous and really take care of returning customers. The body shop did an amazing job repairing my Mazda 3 and it looks like new. Thank you!

Very helpful in purchasing new vehicle. Purchased accessories to go with the new vehicle. Since service was booked, they allowed me to use a free rental car for 3 days until they finished installing the accessories. Very informative staff. Second vehicle purchased from the Vic Bailey group.

Very helpful providing vehicle and payment details remotely as well as in-person with test drives and ultimately paperwork. Friendly and fast. Definitely won a return customer!

We purchased our vehicle from Rick at Vic Bailey and he gave us a great deal! We had an issue with a noise that was hard to pinpoint. We then took it to Rico in the service department. He and their team jumped through hoops and figured out the noise for us. We will ALWAYS purchase from Vic Bailey! They have an outstanding customer service and sales department!!!

Vic Bailey Mazda, there are not enough words to describe the great experience I had. This team will go above and beyond to get you into the car you want! This is definitely the place to buy a car!

I did a Build your car exercise on the Mazda USA website and was directed to Vic Baily Mazda/Subaru in Spartanburg as the dealer in my area who had my choices in stock. Within less than five minutes after clicking Submit Andrew called me, answered all of my questions and made an appointment to meet the following Friday. When we arrived, we met a very gracious, polite, guy who showed us the car, answered more questions, verified our credit and completed the deal. In about an hour we drove away in our new Miata. No hassles, best price in the SC Upstate and best wishes!This is the ninth car I have purchased since my first car in 1969. It was the easiest, lowest pressure car buying experience of them all. If you need a new Mazda or Subaru, go talk to these guys. Especially Andrew.

Always great to work with! They prioritize making sure you find the right car for you and that youre taken care of.

Excellent easy buying experience. Would recommend!

Underwhelmed. Apparently, my vehicle was delivered to the service dept at the wrong time. The diagnostics happened in one day. Part needed to be ordered (2-4 days). Got a call that the part came in (3 days) and then my vehicle was delivered back to me promptly in a total of three weeks after it arrived. Seemed a bit long for a $200 repair but that is what happened. I was inundated with communication the first week and then had to beg for information afterwards. I was told that there was service team shortages and that is a totally valid reason - if I had been told that up front and given an expectation. Made at least 8 phone calls trying to find out the status - no response or if a call was returned - no VM. Once I returned to the dealership upon being notified that the vehicle was now ready (again exactly 3 weeks after it arrived), I was greeted, asked for payment and thanked with no mention of apologies for delay etc. It will certainly be a long time and only after serious consideration that I bring another vehicle into this location for any service.

Quick express oil change service. Nice, clean waiting area and friendly service technicians.

Always great, quick, friendly service

We were traveling and the Vic Bailey service team fit us in for an oil change instantly and also identified a nail in our tire.Awesome, friendly place.

Oil change here is cheaper than me purchasing the materials to do it myself. They even throw in a car wash, so I cant complain.

Get crew. Fast service

Best buying experience at any car dealership ever.

Great they are there to take care of there people and buyers 10 stars 🌟