It was an excellent visit. I was helped with discovering an issue with my phone, that was fixed when I got home. Which wouldnt have been if I hadnt gone in. Will come back soon to buy a new phone.

Chad was absolutely fabulous. He answered all my questions and really treated me as he appreciated me as a customer.I am so grateful that I decided to try the Spearfish, SD store.

Joe helped us with our new phones and was wonderful. He made sure we had an updated plan and our phones were all hooked up. Very very knowledgable and helpful.

Joe is the BEST!! He is so knowledgeable on the latest technology & personable to work with. Hes very patient & takes his time with you to ensure the best customer experience! 10/10 would recommend!

Chad was friendly and did a great job explaining and going over all the specs on my new iPhone. He wasn’t pushy and was very patient with all of my questions. Thanks!

I have walked out if this store twice as they literally can’t be bothered to ring up a purchase.

Joe provided us outstanding customer service. He was patient in explaining our options and made the experience of upgrading our phones fun. The Spearfish AT&T store is lucky to have him!!Another shout out to Chad S., the store manager who also provided great support.Thank you!

Nick was very helpful,he explained how the new service works and we are enjoying our AT&T TV !!

Joe at the Spearfish store made our experience of changing carriers painless. It was a great learning experience. He answered every question with patience and was super knowledgable. Thanks so much!

Our two visits to the store to get new phones for the family was a testament to outstanding customer service! The individuals helping us were very knowledgeable, friendly and easy to talk with during our time there. We were given a lot of insight on our phones and related products! Highly recommend this store!

Every time I come in Luke and Joe are always extremely helpful!! Always make sure I get the best deal. Love that the same people have been working here for so long.

Unreasonable attitude from blonde representative at this store who did not fix my problem which seemed to be an iPhone mishap and one that I did not cause. My daughter (the main member) spent 25 minutes while on vacation, talking to a customer service representative to set me up so I could meet his demands. But he said today that I was still not on the account, and therefore, I was not going ti get the voicemail issue resolved! (Out of nowhere I get a message that says “Visual Voicemail is unavailable”) and consequently I have missed several important messages from non-contact individuals and institutions. Extremely frustrating for us and his unnecessary rudeness.UPDATE:Returned to store today and another Rep fixed my problem in less than 30 seconds. It confirmed my belief that the first Rep didn’t know HOW to fix it and that’s why he made all those unecessary demands!

Troy was very knowledgeable and helpful. We stopped with some questions and left with new phones. He was not pushy at all, just helped us get what we wanted. Thanks for the great service!!

Joe was so helpful with resetting my passwords and getting my screen protector on perfectly. Would recommend him to anyone.

We love Joe! Great service! Would recommend to all our friends!

Chad was very personable and patient. Switching from another service is a long process and he was friendly the whole way through. Thank you!

Nick was very helpful with purchasing and plan information. He was also friendly and detail oriented. It was a pleasure doing business with him

Joe was fantastic in customer service and very knowledgeable at my visit today in store!I would recommend this location any day!

Joe was extremely helpful when upgrading my phone and made the whole process fun and simple! Thank you Joe!!

We made an appointment to upgrade and were greeted at the door. Troy helped us as he has always helped us before. Very clean store. Troy was helpful and courteous as usual! Nothing was wrong with our visit.

Joe did a wonderful job helping me with some technical issues, and was very nice about helping me. Thank you for your assistants.

Joe is Awesome!! We visited store to get two upgrades done and ended visit fully satisfied! Left with new phone upgrades and full accessories!! Definitely look up Joe on your next visit.

Ask for Nick he was an amazing problem solver with related billing questions. Don’t ask for Chad Jones

Joe did a great job multiple times recommending devices that fit my lifestyle. Just got my first allow watch and I’m very happy with the store in spearfish and the service being so close by.

Had a great experience with Joe, very knowledgeable and talked me into a pop socket!

Nick was amazing to work with. Super helpful. Everything transferred over easy peasy. And I was out the door

Joe was a very good person and did a super good job.

Awesome people there to help you with your phone needs

Chad and Joe made a happy customer out of a very angry customer. I love my new s21 ultra and unlimited plan.

The tall skinny dork had a bad attitude and was very short with me. Not good customer service AT all.

Joe Hamburg from the Spearfish store was Wonderful and Super Helpful 😀

Great exclusive customer service! Thanks Joe!

If you’re needing assistance save yourself some time and ask for Joe!!! I have been having SOOOO many issues trying to transfer my husband’s number to my account. Many other AT&T reps or techs have just told me to go to this website or call this number or do it from home.... Joe sympathized with all of my run around issues and was actually able to give me straight up answers. Thanks Joe!

Staff was super friendly, knowledgeable, and very helpful.

Great experience thanks nick 👍

Excellent customer service ! Very helpful !

My husband came down there this morning and the tech that helped him was Rude and No help what so ever!! There are ppl in this world that have a hard time with understanding these phones! I wish i knew his name cuz i would so put it on this review!! If you dont like your job Im sure there are lots of ppl that would love to have it!! There is no reason for being Rude...after all who do you think is paying your wages?? We have been with At&t for over 20 years...this isnt even the first time we had problems!!

Honestly I normally have great service here but this time the salesman was rude to the lady in front of us. When he couldnt help us with a simple activation, instead of asking someone else to help he told us he couldnt do and we would have to find the original box so he could scan the same number he was entering.

Very service-oriented.. come see 6 yr. Veteran Chad for cellphone Sales & Top notch service. 😁

After being with Verizon for 10+ years the switch to ATT has been fantastic. Not only because the cellular service is more consistent (it is - I tested / verified major Verizon reliability issues before switching) but because the staff at the Spearfish ATT store are simply fantastic to deal with... Ive been in repeatedly due to a bogus blacklisted phone issue (Sprints fault) and each of the 6 different ATT reps has been knowledgeable / helpful every time. This is by far the best customer service experience Ive had in 25 years of mobile/cellular service.

Joe Hamburg at att in spearfish was beyond phenomenal and was very helpful and accommodating. Will request him again

I give it a 5 star because its a friendly welcome when you walk through the door. Very helpful employees.Only downside is its like going to motor vehicles Dept. They are on # 2 and you have # 120

Immediate, collaborative effort!

This is my favorite AT&T. Jordan and the rest of the crew is always willing to help with anything. Always friendly.

Great help!!! The staff is courteous and patient. They find answers to your problems. Jordan, Troy and Leslie all assisted me on separate days. Awesome.

The only att store Ive ever been in where I didnt want to kill myself. The clerk was so very very knowledgeable! !

Joe provided excellent customer service!

Very helpful. Always friendly.

Excellent service from Joe Hamburg was great at Spearfish SD AT&T.

“Chad” was impatient and unwilling to answer questions. His attitude will keep us from ever going back.We were ungrading phones for my in-laws who were not previous smart phone users.They went in for bill clarifications, he belittled my mother in law inquiring about software updates. He was unable to explain the bill either.Both left defeated and frustrated about the hidden fees that were everywhere. Luckily, father in law went back in 10 minutes later, waited, and spoke with someone with actual customer service skills and knowledge named Luke. I’m glad he was able to help him a little and wish we would have had him in the first place.

I enjoy this place. They are always helpful and quick.

Everytime we go in there and do one thing, say add a line or what ever it is we need to do. they sale us a great deal on new phones, oh you guys can get the buy one get one free deal for $100 so wait tell pay day, go in to get our great deal and they say oh youll need a $500 dollor deposit, add a line and put a down payment down on the new phones, so guess what at&t i am now in the market for a new carrier!!

All of them are extremely helpful and always go the extra mile to make sure you get what you need.

They have always been extremely helpful to my family and me! Thanks for always taking the time!

The guy I was talking to was really nice and helped me a lot.

They have a good selection of phones

Terrible customer service, this store has caused a huge problem with switching devices on my account to reflect nothing I actually own. Frustrating!

Jordon was great. Very patient and went the extra mile.

New phone! Helpful boy Shawn there!

Top notch technicians there to help

Troy was excellent as normal!!!!!

Nice store good help

Son had to replace his phone, and as usual service sucked

They charge for free items

I asked him to transfer my contacts and he told me to download an app to do it. But was rude about it. I was the only customer in there.

Troy was great!!!!!

Smiles on their faces.

Jordon was great

They where kinda helped,