I initially worked with Kim and had to order my phone then once my phone arrived, Melissa finished setting it up. Both are outstanding and I’ll do all my cellular business through them. Thank you!

Had all my greater devices but was not able to supply the protective gear for the iPad, but otherwise I was very pleased with my experience at the Spearfish store.

Terrible customer service.. went in ordered a phone was told a date it would be in. When I called two days after phone was due in the lady was very rude (Kim) and told me “if they haven’t called me then it wasn’t here”, didn’t bother to check for me. I called again 10 days after it was due in and it was never ordered!!

The customer service was top-notch. Fortunately I didn’t have to wait long as I was the only person in the store, Which is always a plus. The only complaint I have is that they did not have a case that I liked for my iPhone XR. They had one case that would fit my phone, and I didn’t care for it. I’ll be buying that online.

Everyone at Verison in Spearfish were great to work with. They got me a phone that all others said they couldnt get me and while the transfer process between phones was long, Codys snark was fun to work with and made the wait less of a drain. Thanks for a great experience.

I have e been with Verizon since March of 1998. ERICA is hands down, the best phone tech Ive EVER dealt with.

Our agent was so helpful and pleasant! I had dreaded changing phones but she handled everything with no problems!

I was having a tough time with Verizon trying to get a new phone. So, I went to the spearfish Verizon store and was given great service from a great young man named Cody. He helped fix the ongoing issue and was very personable. 10/10 would recommend. Ask for Cody!!!

Melissa was helpful and there were no issues getting the accessories I needed.

Cody was helpful right away with purchasing 2 new phones. He made sure everything was transferred over correctly to our new phones! We appreciate the smooth and great service!

If you had all your service techs like Cody, I definitely would tell everyone that upgrades to have him. Very down to earth and is VERY helpful!

Ericka was great. Very helpful and funny and personable.

Very good service, no up selling plans I dont need. Very quick in & out in minutes.

She was very professiomal and so willing to.help.

Getting a new phone as always been a stressful experience, but yesterday Ericka made it so easy! Best experience at any Verizon store Ive ever been to. She was quick, honest and helpful!

Kimm was by far the most helpful Verizon associate I’ve ever worked with. She was a delight to talk to and made everything feel easy and seamless. If I’m ever in need of phone service again in the black hills region I’ll be asking for Kimm.

Great staff. Super helpful

Cody was absolutely incredible! Stayed late to help us & was the best at helping us!

Extremely helpful with all of our cell phone needs.

Great service. They had what I wanted in stock. Busy store. Very helpful.

Never can get in and out in less than an hour and they never have more then 1 person working out of all the times Ive been there. They never call anyone in to help and they just wait for you to give up and leave. If they didnt have the phone I wanted, I would have most definitely gone somewhere else.

Helpful and Friendly. Had the right case for the phone, unlike Walmart which would require return trip to take back

Kim was amazing & so was Cory...wow! Best customer service EVER!!!

Over all they got to me fast but the customer service was horrible the employee know as Kim just didnt seem like she wanted to be there or help in the slightest was grilled on question about my phone and the people that are on the family plan was told they couldnt help me because I was authorized to make changes on the account then she proceeded to tell me private information about the account with me being authorized to make changes in a very mocking way got up to leave and was told that I was eligible for an upgrade (I started the conversation saying I was there for an upgrade) asked if I could pay for it if I called the person that controls the family plan was told no and that they again couldnt help me. I wont be going backEveryone just go to rapid its worth the drive

Very helpful and personable. Would highly recommend.

Very nice lady and young gentleman to help me

Ericka was outstanding, help me thru some issues and problems that have caused me serious issues. If I have any other need I will definitely ask for her...

Kimm was funny and fun to do business with.

Nick was very professional and friendly. He really knew his stuff and was able to multi-task. He was the only one working and there were a lot of us there after work. Nick worked really hard to keep multiple projects moving forward.

Great experience with this store! They got me taken care of quickly and efficiently. Super helpful staff and a friendly atmosphere.

Harold was probably the best person that I have dealt with the whole time I have been in south Dakota he’s very patient and a very good worker helps out a lot 10/10 for him

Had to get a new phone with same number took a little time but the lady working was really patient and kind thank you for helping get my phone back on !

Verry fast friendly service. In and out on 10 minutes.

Kim was very helpful and informative. She was a delight to talk to! Very impressed with her!

It was a Sunday and he did a good job for being the only one working he had a full house 4 people there and was working double time. He kept talking with you and working with others.

Fast and friendly service!

Was on vacation in Spearfish canyon and had a phone emergency - Nick saved the day and was extremely knowledgeable and efficient with helping us.

The store was very very busy !!!I waited about 45 minutes but the girl that helped me was awesome .Great customer service !

Nick was very helpful. Took the time to help us find exactly what we needed. 1700 miles from home.

Im not able to receive or make any calls, I went into the store very upset wanting answers. They had a store full of people in the same situation and handled the problem very professionally. The employees are very friendly and professional when under pressure.

Very friendly. Great service minimal wait times

So I picked a phone that I was told would be $10 a month for the device payment. When the phone was brought out I was shown another phone that the rep. insured was also $10 a month. I chose that phone then when I looked over the paperwork after I got home I noticed I would be paying $26 a month. I called the store and was advised the phone I chose was not the one that was $10 a month but I could come back and exchange it. Worse part is is I really like the one I chose. Felt like I was scammed into a higher priced phone! Definitely wont go back!! Will go to Rapid the next time I need anything!!

Ericka and the new trainee did a terrific job of putting on my new screen protector!!

Good service. Knowledgable and fun to work with.

Spearfish verizon shopping and the crew is the best...

Worst service in the black hills

Fantastic experience buying new phone. Was in and out within 45 min.

I just went in to pay a bill and Ive always had wonderful service there. Today was exceptional, though, enough for me to need to say something about it. Jan helped me and she was very attentive, very quick to help me with my transaction, and had a WONDERFUL attitude the entire time. She instantly made me smile and I was very impressed. Keep her around!!

My wife and I are on vacation and both of had phone issues. We went here and had great service. Jason was very patient and understanding answered all our questionsAwesome place.

Worst Experience Ever! This was our first upgrade to new phones and first time for a tablet. Since they were basic phones we werent given a choice and told they would be $5 month line access fees. We were also given the Verizon Ellipsis 8 tablet and told it would be plenty for our needs and would only be a $10 month line access fee. Was quoted by the kid there (Lamb) that our total bill for a 2GB plan, payments, and line access fees would be around $90. However, when we got our bill, which just happened to come out AFTER the 30 day return period for phones and tablets we saw to our shock that it was actually over $140. Turns out the line access fees were $10 per basic phone and $20 for the tablet. Complained to the store and were blown off and basically laughed at. Wanted to return the tablet but couldnt because it was over 30 days and given absolutely no recourse or apologies. Complained to regional manager after no headway with local manager and give the run around and a one month discount. Complained to Verizon and also only give a one month discount. Ended up having to drop data plan to 1GB just to keep the price around $117 month. Absolute worst customer service experience we have ever had. This store has the goal of making empty promises, tricking you into getting something you dont need, and getting you to sign on the dotted line so that you are hooked. If you go, get a WRITTEN quote on the price because you will not know the actual price and will not receive your first bill until after the 30 day return period is over and after that you are stuck. This experience made us feel taken advantage of and we will only do business online from now on where we can see the actual, final costs before we sign. Be on your guard if you go here.

Great help.

Customer service is well above average. Friendly, fast and professional. Jan helped me out with a replacement phone while I was there. No comparison to east coast. Couldnt of been a better experience

Jason was extremely courteous and knowledgeable and very patient explaining to both Jeff and I about our plans our new phones and the technology available. He gave us many choices and was very helpful! This will be our new Verizon store!

The staff were courteous, the service was prompt and our phones were switched over easily! Thanks!!

We had an exceptional experience at Ensignal!Jessica Sundstrom was excellent help, she got us our new phone and tablet all set up in store! She was knowledgeable and extremely polite !! We will definitely be returning for future upgrades and purchases thanks to Jessica!

Customer service was Excellent and Fast!!

When you stop at the Ensignal store in Spearfish make sure to ask for Jason. He will tell you your best option, his recommendations are spot on and he will not over sell to you. He has knowledge about the phones and add ons is vast!. You can trust him.

Melissa was so great to work with. She was kind and patient and made the experience peaceful. I recommend her to anyone

Quick service greeted as I entered the door. Very helpful and informative. I really liked being walked out and thanked for the business.

They were very nice and helpful. Melissa was especially nice. I would recommend these guys

Our experience was awesome. All questions we had were answered .We got what we came for at a price we could afford .Staff were friendly and helpful .

My husband bought a prepaid service SIM card & set up service with Verizon through this business last Monday, he also bought a glass screen protector for my new phone & the woman at the store installed it. We had issues with both purchases. When my husband called Verizon Wireless the next day he found out that the woman had entered the PIN number that he gave her wrong, & he had to go through a time-consuming process to change it to what he wanted it to be. The screen protector was not installed properly & it had a huge bubble in it. When he pointed it out to her right after shed put it on, she said that it would work its way out after 24 hours. It did not. We could not go back into the store the next day because we had to leave town. By the following week (Monday) the bubble was still there. My husband went back in & spoke with a male employee who immediately saw the bubble. When he brought it to the attention of the woman who had installed the screen protector she curtly said to him, You can try to squeegee it out. He tried, but it did not budge. Their solution was to either break the screen protector & put a claim in to the company that makes them (which my husband felt was dishonest) or put a liquid shield on it, which they charged us for. It was about five dollars less than the screen protector had been, so my husband got a few dollars back for all of that headache & trouble & poor service. We do not plan to return.

Jessica was friendly and easy to work with. I will continue to use Ensignal for any needs that I may have concerning my cell service.

The staff is friendly and helpful!! And Jan is a great leader of her team.

I’m not in here very often, but every time I am, the service is always good. Sure you may have to wait sometimes, but that’s life. They work hard to help every customer quickly and efficiently.

Jessica was awsome in helping me with my issues. Quick and fast

Went in to get my daughter a prepaid phone or to see what they offered. Was helped by Tory Langer who was very helpful. Told me about a watch for my child. I had to talk to my parents about it because Im still on their plan so I couldnt buy it that day. Then this woman decided to step in and proceeded to say hes on commission and now hes not going to get paid cuz youre buying it at a different store. She was so rude and disrespectful to me Ive never been treated like that ever in my life and I hope she gets fired. I do not recommend coming to the store if you just have questions. I will never return to the store ever again.

Great service, great staff!

My wife and I bought 2 note 9 phones, we were given rebates off phones. After everything was said and done in October 2018 and now March 2019, no rebates. Come to find out, we were given invalid rebates. That was the reason we did get phones. We would have bought cheaper not as nice phones. Spearfish office dropped the ball as well as ensignal. I dont recommend spearfish Verizon. They are a joke.

They fully explained the problems I had, answered all my questions regarding prices and upgrades, and helped me with the best deal and solution for what I needed. 10/10 would recommend this location!

Melissa was such a pleasure to work with. We had a great experience

Rudest service Ive ever received at this location. Chris and Tyler you do not belong in customer service positions! You allowed another lady and I to stand and wait 45 minutes then refused to help us, citing the hours on the door! Then wanted to argue about it! Complete disregard for your customers. Ive been in the HR and customer service business for 25 years. I would have fired those two on the spot ! !!!!!

Jan is very fast, efficient and professional. EXCELLANT!!!

Kimm had excellent customer service and knowledge about the products I had purchased!

Our rep Melissa was amazing and extremely helpful throughout the entire experience.

Very friendly and helpful

Terrible service in Spearfish! Drive to Rapid City if you need any help. The staff is rude, wont answer their phones and will not help with any issues! Buyer Beware!!!! They dont even deserve one star!

It was 15 min. to closing when when we walked in!! We did some upgrades on two phones & bought an iPad!!! Thanks for your time & patients Jason.

Great Verizon dealer! Friendly and professional staff.

We were waiting for someone to help us when an employee stuck their head out of the back door, made eye contact with me and then shut the door and never came out to help. We waited for 15 minutes. Worst service ever.

Very helpful and informative

Great service. She did everything for me.

The workers here are always very helpful and curtious.

Kimm is great & the new management has really improved the experience.

Great service! Abbi was MOST helpful!

Great service by Jessica Sundstrom!

Completely incompetent. Ill be driving to Rapid.

No one acknowledged me. 2nd time with this store, wont be a 3rd

They were very helpful.

Very friendly & courteous . Thanks!

Theres only two spots for representatives to help customers in this place and if there are people being helped, it can take literally HOURS, depending on how many people are in front of you, to get help.

If I could give negative stars I would.. They dont inform their customers of upfront fees tell after the phone has been activated! then told them to change it back because I was not going to pay all of these hidden fees the decide to ship me a phone WITHOUT authorization. From now on I will only deal with corporate!

Overpriced and Verizon locks their phones...buy from the manufacturer instead

I got my iPhone 8 and it looks like they set it up for me but I still get calls on my old phone and I can’t send texts or call people on my new one

They are very nice and funny and are very honest!!

Great service

Very helpful staff!

Awesome customer service!

Not enough help.

Fast and friendly service