I went to Balise looking to buy a new 2022 Tucson, and I anticipated I would have to wait until the end of December. I met with Chris and I had a lot of questions and wanted a certain color, and I was amazed at how patient Chris was and how he asked the right questions to make the whole process go smoothly. Chris called me and kept me informed every step of the way and I am in my new Tucson much sooner than I thought I would be and I absolutely love it. Chris is an awesome salesman to work with and would recommend him to anyone i know

I went to Balise Hyundai just to start the whole process on deciding if I wanted to buy new yet or not. That’s where Brian Ortega comes in, he was a very professional, knowledgeable and polite salesperson. He went above and beyond helping me get the car/color I really wanted. There was no pressure and I never felt rushed. Everyone else also was very attentive to my needs/wants and they actually listened to me. The whole process was quick and painless and the dealership made it so easy. There were no last minute surprises everything was exactly as agreed on. I would 10 out of 10 recommend using them to anyone!!

I loved my experience with Balise Hyundai. It was my first time buying at Balise but it certainly won’t be my last. I was able to start a conversation online with a sales rep who shortly followed up via email. Chris was awesome to work with, he wasn’t pushy and gave me a really practical prospective that helped me make my decision. The paperwork was painless as is the great monthly payment I got! Thank you so much to Chris and the team for making the new car buying experience quick and painless.

Clarified work done on vehicle, was able to remedy my concerns.

Always great service, friendly, fair, no hassle ....Balise Hyundai is an incredible place to do business. My thought is, it always starts from the top !! The sales manager Brian Houser is always there for you. He knows his customer !He is truly in tune to his customer as well as his staff.This is why it is a pleasure to return time after time.

KM here, I decided to buy a new car when my old Honda failed the muffler system all at once. I went to Balise Hyundai and met Chris Nargi, the sales consultant, who was awesome, going above and beyond with knowledge and full of willingness to help. I really liked the experience of buying my first new car there and I think all that was possible because of Chis and his charisma and also Wahab who helped us so much with getting the best deal at the time. Thanks all of you at Balise Hyundai for the positive experience on buying my first new car!

Very good and professional service. No overprice no pushing to get unnecessary warranty, unlike most of dealerships. Price you see that price you get it for. Exept taxes and fees of course. Thats what i like about it. We came just to look at it and in 30 mins we already been done with papework. Recommend!

Just purchased a car today and couldn’t have asked for a better experience. Jesse helped me out with the process and found me the perfect car! The service of the staff is absolutely amazing!

Honestly one of the best places to obtain a vehicle. Especially if you talk with Brian Ortega. Hes extremely knowledgeable and will do anything in his power to get you the vehicle YOU want. Highly recommend you see him as he got me into my 2015 sonata 2.0t and out of it and recently got me into my black 2021 Veloster N. Hes extremely responsive and will even do everything he can on off days. A true car guy for sure✨

Absolutely love my car! Great experience definitely recommend buying a car from here

Chris was great! Made the buying process extremely easy once I decided the vehicle I wanted. Was very responsive to my text-questions afterward. Great communication. And had my car ready to go once I got out of work Monday. Great buying experience.

I went there with the intentions of not getting the type of vehicle I wanted. I explained I wanted a safe and spacious vehicle now that I have a child. Justin found the perfect vehicle for me and my family and he didnt waste any time in just a day I got my dream car and I love it. Balise knows what u want and they focus on every need that you have. I highly recommend them to everyone. Thank u so much Balise I will continue to go to you guys.

Luz was very helpful and patient with me while we worked to find the best match for me. I left the office feeling like my preferences were heard and respected. I was able to get the vehicle I wanted and would make me happy in the long run. Thank you Luz and the rest of the team!

Chris was great! He stayed late and took the time to work with us and find the perfect match for a new vehicle. He was very knowledgeable, kind and patient. He helped us get a great deal and both he and his team went above and beyond for us! I highly recommend this dealership and Chris!

I connected with Balise with an idea of what I was looking for, Chris was helpful and made the process easy with having consistent contact and keeping me informed. Living out of the area, he took the extra step in making sure that everything was set prior to my arrival to pick up my new car. The whole process was great. Thank you again!

My experience at Balise Hyundai to purchase a new car was amazing. Justin was awesome and dedicated to helping me purchase my 1st new car. There was no pressure from him at all! He worked with me on getting exactly what I was looking for. I left a very happy customer and with a brand new car. This was the best experience buying a new car! Highly recommend Justin he is amazing !!!!!

First interaction with this office. Advisor was very conscientious. Ongoing communications was provided throughout the day until the repair was completed.

Great place before u buy and after u buy. Cant go wrong

Chris at Balise Hyundai in Springfield, Ma was awesome from beginning to end. I was so nervous and he reassured me that I was deserving of a new car. He payed attention to small details and was super informative and quick. He was kind and understood what I needed as a single mother. I’m happy he was the first one to jump out of his seat to greet me. Thank you Chris I love my car!

I had the most wonderful car-buying experience at Balise Hyundai Springfield! Marcus was with me every step of the way; from test-drive to financing, and finally driving Juicy away from the lot. I couldn’t have asked for a more thoughtful and attentive representative from Balise to work with and will most definitely be returning when it’s time for Juicy 2!

We recently purchased a car at Balise Hyundai and I could not be happier with our experience. Chris Narji was an exceptional balance of professional, supportive, and informative. He made you feel at ease during the whole experience and made good conversation to go with his vast knowledge of the specs and financial pieces. I would highly recommended Chris and the Balise team if you are in need of a new vehicle!

Brianna was fantastic to work with! She kept me updated during the entire process and my vehicle is running phenomenally. The service was quick and well done. Thank you!

Our whole experience from start to finish was extremely easy and rewarding. Balise Hyundai really knows how to treat a customer.Everyone we encountered from Chris the Salesman, to the Finance guy Andy(?) to the GM Brian and all the others who made the effort in going above and beyond our expectations should be applauded.Keep up the excellent work, and thank you again for your patience while we put you Chris through many questions and concerns.Bob & Maria from Chicopee

Loved the initial visit w Morgan! Then her getting us to thee correct person! She is perfect for her position!Then meeting up w the manager who give Eddie to us, for our experience!!Eddie is awesome, he wasn’t pushy, asked many questions, gave us answers; they didn’t seem fake, nor pushy!!He’s personable, and if he didn’t know something, he’d find out!! Seems secure and confident!Please keep him!!Thanks! Share

I was met by Chris Nargi today to trade in my old car for a newer vehicle and he was great. He had a great personality and you can tell he wasn’t just trying to make the money. He showed concern and cared about the situation of the payments I would be dealing with. He actually got me into a car that is ten times better than the car I had originally wanted to purchase. I would recommend him to anyone.

Marcus and the staff here are incredible. They got us in the vehicle we wanted with a trim level higher than we thought possible at a price that we thought was impossible. What a blessing!Thank you!

Worked with Chris! Super easy car buying experience! Would highly recommend buying your next car from him!!

This place is very professional, not only did I get the truck I wanted but I also received credit for being a veteran. Luz Cardenas was able to stop me from walking out and provided more than enough assistance to convert me over to my very first Hyundai.

Jesse at Balise Hyundai did an awesome job for me being a first time car buyer! He was very informative and patient with me. I highly recommend him and this dealership. I am so happy with my new car! 😁

I went into Balise Hyundai looking to purchase a new car. Justin sat me down and asked me what I would like in a vehicle. There was no pressure from him at all! He wasnt pushy and worked with me on finding exactly what I was looking for. I left a very happy customer and with a new car. This was by far my easiest experience buying a new car! Highly recommend Justin.

I honestly love this place, I was scared at first because where I first got my car traumatized me because they gave me a lemon car, then I came here and Jessie was beyond nice and helpful, he helped me find the perfect car and made sure I was comfortable with it and worked with what I had . I recommend this place not only do they have great cars but GREAT customer service, feels like family !

I got awesome service and financing done with Chris Nargi at Balise in Springfield! What an awesome guy and family man. Highly recommend

Excellent sales staff. Justin worked hard to get a great deal on a new Hyundai..

Balise Hyundai, specifically Heribelto Rivera was very knowledgeable and made the car buying process so effortless. Leased 3 and purchased 1 vehicle from Balise and I will continue to give them my business. I recommend Balise Hyundai and their star salesman Heribelto Rivera.

Being a first car owner, I was scared about what happened to me. My 16 Veloster suffered an engine seize and the team at hyundai was on the job. They were amazing and took their time with fixing my car. Nothing but Grade A service from the service department at Balise Hyundai!!

Several months ago I had serious problems with my vehicle including major engine issues. With Briannas guidance we worked through all these situations one at a time until everything was resolved. I cannot express enough gratitude to Brianna who was very patient with all the concerns and questions I had during this time. It feels great to come in get an oil change and go home with that being the only thing that needed to be done. A shout out to Stefanie as well. Great team. Thanks Balise. Management please take notice.

I recently bought a 2021 Hyundai Kona and Chris in their sales dept went above and beyond! He was extremely helpful at every step and made the whole process fast and painless!! Thanks Chris and everyone at Balise Hyundai!! I love my Kona!!

I have found Balise Hyundai a great place to purchase my new Palisade. I tried another dealer but didnt appreciate the pressure sales approach. Balise was low key, helpful and did a great job finding me the exact specifications I was looking for. On the service side I like the entire process and the waiting area is open and comfortable. I highly recommend Balise Hyundai.

My experience at Balise was wonderful, thanks to Marcus. The process was easy, time efficient, and enjoyable.

My boyfriend just bought a Santa Fe from this dealership and I can say that we are more than satisfied. They really make you feel comfortable. We worked with Jesse and he’s a great guy. He went above and beyond to set us up with the best of the best. It’s very relieving to walk away knowing we got the best deal thanks to Jesse and on top of that he made sure we had some good laughs during the process. Overall wonderful, painless experience and I would highly recommend Jesse and this place.

I always have a good experience here. Great customer service and great with getting you something you want and in your price range. Thank you!!

Thanks to Brian Ortega for the excellent service and work. Appreciate.

The Service Advisor named Stephanie is Outstanding & very Helpful.

I called the dealer on Columbus Ave. in Springfield and I really want to say thank you so much to Susan she is the most amazing customer representative I have ever spoken to. Thank you so so much for kindness and all the help. Great customer service skills. We need more people like her in this world.

Abbe in service very communicative, competent, and personable!

I recently leased my 3rd vehicle from Balise Hyundai with the assistance of Chris Nargi. Truly a first class experience from start to finish. The staff is very professional and they streamlined the process- which is crucial in the midst of a pandemic. They have and continue to provide some of the best consumer service I have ever experienced!

******WORST PURCHASE EVER*******Day 208 - Resolved! Had to contact the Owner of the dealership in order to get my issue resolved. They finally issued me a check for my deposit.Day 203 - Talked to the General Manager. He said he was making no progress with Hyundai Finance and offered to send me a check IF I TAKE DOWN MY POST. I refused and he said hell continue working with his rep instead then. As you can see, they are able and unwilling to solve this.***Day 171 - I drove 2 hours one way (in Oct 2020) to purchase my vehicle from Balise Hyundai about 6 months ago. They had us put down a large deposit to cover misc expenses (registration, inspection, etc). They assured me they would issue the rest to our lien holder to credit our account. Balise sent them the check (we have proof it was sent and received) but Finance is claiming they have no record of it. For the past 6 months, I have wasted countless hours on the phone with Hyundai Finance and Balise Hyundai trying to get them to communicate with each other to fix this.Balise keeps repeating that they wont issue me another check unless Hyundai Finance gives them their money back that Finance claims to have never received. This is where I disagree with the judgement of the dealership.When I call and talk to them very calmly and politely, they cut me off and treat me like Im a nuisance and that Im unreasonable. I just want my money they owe me back. I would honestly pay money at this point just to reverse my business with them.I really do wish they were more understanding and treated me with the respect that I think I deserve, as their customer.The General Manager hung up on me as I was literally thanking him for his help. Ill keep this post updated.

Justin was very good to deal with!

Kevin was very knowledgeable and accommodating. He was so helpful and made deciding on a car an enjoyable experience.

I had the pleasure of working with Wahab and Chris. They were both fantastic throughout the entire process. Very friendly, respectful, and not pushy at all. They far exceeded my expectations and would highly recommend them for a smooth car buying experience!

Luz was our salesperson. Listened and gave us what we wanted. Very accommodating, no pressure. Follows up. Manager also great, no pressure. Very comfortable.

Absolutely had a great experience at Balise Hyundai. My salesman Marcus Stimage-Norwood was great and even came in on his day of to help me. Jay Robinson was great in finance liked that he did not push me into buying plans i did not want, Also Brian Houser the general manager was very friendly and nice. I am really enjoying me new Tucson it is so fun. Would for sure buy from theses guys again.

I was very happy with my visit to Balise. I went in with no appointment and was able to be seen right away Luz Cardenas was awesome! She was very polite and honest with me from the start. Had plenty of patience to help me and answer all my questions and made sure I left with the car I wanted. I would definitely recommend going to see her she was great! Hopefully she’s still there when I’m ready to upgrade in the future, but for now I’m loving my 2016 Jetta! Thanks Luz!

Balise was amazing and dedicated to helping me out. Jesse Burgas was a pleasure to work with. He was very informative about my new vehicle’s features and delivered on everything we talked about.

The ease of acquiring a new vehicle during this difficult time was extremely important to me. This is my 3rd vehicle from Balise Hyundai and my second from Chris. Everything is done in a timely manner, honestly, and professionally. Thank you!

Jesse made everything very easy for me while I was shopping for my new Hyundai Santa Fe. Jesse was a great help n a great guy. Brian was a huge help also they mad a great team I thank them very much

I didnt have the work done here my wife need some work done and they did there job with that said I wouldnt bring my car there.

Very friendly service and very easy to buy the car I wanted! Thank you Soo much Chris!😊

Justin, Brian and Jay - can’t say enough about our continued awesome experience at your dealership!! Thanks again!! See you in three years.-Jill & Joe LaBranche

Went above and beyond to help me out when my old car ended up having extensive damage from rusting! Very kind staff, good communication, and great service. A big thank you for making the repairs as painless and quick as possible, especially during the holidays.

Couldn’t have asked for a better experience with Chris and Balise. The process was very clear and every step was made simple. I found the car I wanted at a price I could afford, and everything taken care of in one day. I highly recommend them.

Traci D made us feel like family...she is any amazing asset to Balise.

Best car buying experience ever!!!! Wholeheartedly recommend Brian Ortega, he helped me out so much with the whole process, and checked everyday to make sure everything was all set for me to pick up my car ASAP. I’ll 10000% be back for maintenance and all of my future cars!!!

My experience buying a vehicle was very excellent and I recommend for new vehicle purchases. Process was quick and trade in value was fair and stress free.

Sales staff was very informative, no pressure to buy. . We told them we were comparison shopping. Since it was cold & had snowed the sales man showed us what was availability that had the options we were looking for using his desk top screen. We picked a vehicle to test drive and he had it cleaned off and had it brought inside. We took our time looking at it, he explained some of the new safety options and other features on the car. Did our test drive of about 30 minutes without the salesman. We left to look at other makes & models we were interested in. We returned in the afternoon and decided to purchase the Hyundai Kona. All the dealers we looked at were Balise. They sold all the types of vehicles we were interested in. We knew from past experience buying cars from them that it was a pleasant process. We are enjoying our new Kona. They offered various extended service policies, we knew what we wanted, & there was no pressure to purchase. We are glad we went to Balise Hyundai.

I felt very good with the service and how they provide the car to me the gentlemen that took care of me he was great and cute to, But but very professional I cant complain I love the car he choose for me. Thank you Balise I will definitely tell my friends and family about where to go if they need a car.

The G.M. Brian Houser is fantastic, along with his team there! We have gotten two cars there in the last 10 months..

Jesse was great! He took his time with us and was easy to talk to.

The entire staff at Balise Hyundai always provides exceptional service. Brian and Justin have been very helpful throughout the entire car buying process. I love my new Hyundai Elantra!

I went car shopping at three local dealerships. From the moment I walked into Balise I was treated great! I knew exactly what car I wanted and they didnt try to sell me anything that I didnt need. My salesman Chris N. Was awesome, he responded promptly when I was negotiating and was always friendly and professional. He took the time to answer all my questions and made sure I wasnt spending money on options that I wouldnt use.. The front receptionist was super sweet and put me right at ease. The manager Brian H. Was friendly and efficient. I would highly recommend going to them to purchase your next vehicle!!

Omg is all the words I have to say with my experience getting not just one but 2 brand ne cars from our great sales rep Jesse. I was so nervous and was positive I wasn’t going to get approved but he really hooked me and my boyfriend up with 2 new cars and I couldn’tbe happier!! Highlyyyy recommended!!

Justin was great, left with a new car in 3 hours! Would recommend to all my friends and family.

Excellent service! Modesto is Calm, respectful, polite and patient. I will recommend him to anyone as a sales guy.

Had a great experience. The attention and service by Mr. Wahab Mohammed was exceptional. Brian Ortega did sold me the Tucson of my dreams. Thanks Balise Hyundai!!!

My Husband and I purchased a car here today and we couldn’t be happier! Marcus was outstanding! His customer service was on point from the moment we walked in until the moment we drove out. He was extremely easy to work with and worked very hard to insure that we were happy. Not once was he pushy or intimidating like other dealerships.If you’re in the market for a new car, do yourself a favor and go see Marcus at Balise Hyundai, you won’t be disappointed! Absolutely amazing customer service experience here today, Thank you Marcus!

After visiting 5 dealerships in 3 days, Chris was so helpful getting us the right car for our son. There were a couple of glitches along the way that he was able to help us navigate through. He kept us informed and was on top of the transaction the entire time. Brian the manager was also very helpful throughout the process. Would recommend working with Balise Hyundai in the future!!

The service is top notch and the staff is curious and helpful. I will recommend anyone to visit there show room.

Amazing customer service luz Cardenas was a great help. Really recommend her she gives very great customer service .

Chris Nargi was a genuinely nice person to do business with. Made the whole buying process easy. Highly recommend Chris and the Balise dealership.

After a freak accident only two weeks after having my new car, I found myself back at Balise replacing my totaled car. In tears and limited of funds and time, once again Balise salesman Jessie came through. I am now driving an even bigger and better car, Sonata, and am loving it! Jessie made a terrible situation so much better. In one day I was out the door and feeling like an amazing new car owner! Thank you Jessie!!!!

Best place for a Hyundai. Ive gotten my last four hyundais from Balise!

Marcus was courteous and respectful of my time. As an automotive broker I deal with different dealerships on a daily basis. Marcus at Balise was a pleasure to deal with. I recommend speaking with Marcus if you are in the market for a Hyundai or Genesis.

Went in to get a new vehicle for my mom, ended up working with Chris, he was amazing! Helped us out beginning to end and we are very happy with the new TUCSON! Thanks Chris!

Ive always had a great experience with Balise Hyundai. Staff is clear, concise, honest and friendly. Services I have had were quick and easy. It is a pleasure doing business with this dealership.

Great service as always. Professional, friendly and prompt!!

Went with my dad to pick up his new car. Salesperson was so genuine. Was a great experience.

What an amazing experience!! It was a spur of the moment decision and everyone at Balise was so helpful and made it an easy process. But I have to give a big shout out to Chris and Wahab buying a car is not an easy thing to do but they took the time to answer every question and concern I had. Thank you!

These guys were great! Chris, the salesman answered the phone on the first ring, stayed a few minutes late to run some numbers and followed up with me several times. The sales manager, Brian helped me out great even to the point that because I was in a different state that had different incentives, he found the deal would be better at a Hyundai dealer in my home state (i.e. being an honest dealer, they saved me more than $1,000). Thats what shows these guys are honest dealers! I bought my truck from a Balise dealer, and thats why I reached out to Balise Hyundai for the Ioniq EV after the dealer I tried to buy from barely answered the phone. Its easy to keep above 4.0 average, just be halfway decent. But to keep an average of 4.7? That means you are top of the line in sales and customer service.

Luz made the buying process easy when I went it. She showed me what I was looking for and gave me the information I needed

Service department said 2 weeks for an OIL CHANGE on my 2020 and they have some lockdown on the specific oil filter so Valvoline/jiffy are out of the question right now. Completely unsatisfactory I will look into buying another brand of vehicle next time if this is what “service” looks like.

The dealership went above and beyond getting financing that was fair and the car buying process overall great.

This is my 4th purchase at Balise Hyundai and 2nd with Chris Nargi... he is the best salesman! No pressure and so knowledgeable! Highly recommend!

Great staff who work with you. After a decade of minivans we love our Palisade.Thanks Justin

I appreciate how Brianna was to get my car in to fix the problem..

This location for service is the worst. DONT WASTE YOUR TIME AND MONEY AT THIS LOCATION

Chris is amazing and so helpful. This is the second car we have purchased from him and wont be the last!

Chris was great, he was very accommodating and made my buying experience great!!

Bri-anna met me at my car when I pulled. She handled the service check in and explained to me what was going to happen with the recall issue and my oil service.

Dealing with Luz was so easy! She was super sweet and was able to find me exactly what I wanted. Overall pleasant experience

I have used them for a couple of years now and the service is reliable and fairly priced. Today I was able to sneak in a service appointment last minute so really happy about that