Zero stars....I took my vehicle for repair to Payne nearly 3 weeks ago... when repairs were said to be completed and picked up a week ago the car broke down again less than a mile away from the dealership....They were gracious enough to come tow it and stated that they would get it in the bay right away and get it fixed..... I picked it up again today (7 days after promised) and its missing parts... meanwhile they charged us for their own mistakes on the 1st repair....BEWARE!

Quick in and fast out. Always good service. Service advisers explains what is being done and what needs to be done.

I AM AT PAYNE CHEVROLET Memorial Boulevard Springfield Tennessee on Highway 41 Clarence scales Jr is 3:40 Monday afternoon its Monday afternoon on the 5th of April Clarence scales Jr

The best service and prices in Middle Tennessee hands down. Just make an appointment and Rick, and the crew will get it done. We wouldnt take our vehicles anywhere else!

Honest hard-working covid awareness great employees thanks the only place I take my car

I just went to have my car codes checked had the best customer service

I had my truck towed to Payne Chevrolet after an accident. When I arrived to pick up my truck from their body shop, the front bumper cover was hanging off on the passenger side. I went back into the office to state the issue I had discovered and was then informed that was not part of the accident which was false. I proved otherwise by photos I had taken before and after the accident which I sent to my insurance adjuster as well. They then repaired the cover and I paid my deductible and was on my way. The next day I received a call from my adjuster saying that, Kevin the body shop manager stated that my truck was unsafe to drive to the claims adjuster. This statement was not true. As a result, my insurance company was going to drop my insurance on my truck! This was clearly done in retaliation of my complaint to my adjuster of poor quality of customer service and overall quality of service in general. I also requested in a phone call to talk to the owner but was forwarded to the body shop manager, of course they would, the person I was having the issue with..... I will never recommend the body shop at Payne Chevrolet to anyone.

Went to the service department with a problem.No appointment yet they took me in and had me back out in less than an hour.Great service always

Best car buying experience of my life!! Thank you Austin!!

Had a great time doing truck a treat. What a great team you have here.

The people in the service department are great! Rick, Bill, Scot,Gary & all the rest are super friendly and helpful!!!👍👍😁

Service staff was extremely nice and helpful.

Love Payne Chevrolet! Everybody there is really friendly and they treat you like family!

I was a vendor at Truck or Treat. The staff was so nice! They set the service bay up with trucks for us as rain was anticipated.

Good service department. Never bought new vehicle from them, but certainly would be worth viewing their inventory if in the market for a new vehicle.

My daughter bought a car there today. She loved the way she was treated with such kindness and respect.

Very educated technicians that are easy to talk to. They will have you up and running in no time!

They are a little pricey yes but there service is excellent! Their waiting area is very nice as well!

They have fixed my jeep twice now and did a wonderful job. They have wonderful customer service

They repaired my car in good time.

Went for a spare key to my truck and only took about 5 mintues

Great service nice people

The parts personnel were very helpful in helping me solve a problem with my Saturn.

Good service, good people

The staff was kind and the waiting area was very clean. Waited over an hour for an oil change.

They are the best!

Very nice and great service

Great customer service

Good service.

Rick always takes care of our cars well! Goes above and beyond everytime!

Great dealership!

Friendly service.

Service department is wonderful!!