You know, I have heard for years that service centers & garages screw you over. This is definitely not the case here. They care about your vehicle as it was theres!! Outstanding work & great customer service. US Automotive is the place that you will want to take your vehicle. They will help you with the repairs & help arrange financing. If I could give them 6 stars, I would!! My recommendation would be the great employees at US Automotive. Terry is great & the mechanic; Jack, who did the work on our vehicle is awesome. Thank you!!

EDIT TO RESPOND TO OWNER COMMENT:I took my van to the Kearney location. It was in the shop under my husbands name. I brought it in to replace the pulley. I was charged $150 for diagnostics. Your shop called my half deaf husband for the go ahead to replace the alternator when we had never had a problem with it...he had no idea what you had said, he couldnt hear. The total bill was almost a thousand dollars. Do not imply that Im a liar, I have my invoice. It shows, plainly, that I brought it in to have a pulley replaced.

Broke down on a road trip on a Friday afternoon and stopped here. They didnt have a tech available to get us back on the road, but they were very helpful in calling around and finding us another mechanic who could get us back on the road. Even let us use the bathroom! Very kind service and much appreciated!

I was allowed to finance the balance due for getting my car back to how it was when I took it to this establishment. What they dont know is that I had a before and after my visit qualified mechanic update me on work done. Mind you I drove my car to work 3 nights a week for a month-and-a-half after local mechanic replace plugs, seals and gaskets and said 3rd cylinder needed diagnosed. Long story short they did not put in the gaskets and seals on the engine that the invoice describes AND even neglected putting all the bolts back in as well as screws holding plastic moldings. I was able to drive the car back home, to the gas station, and around the block before it gave up the ghost crawling back into my driveway where has not been driven since. I figured Id get a little more than 5 miles for my $750 bill!

Alright, stop what are you doing and read this please. Whatever mechanic might have told you in the past about your vehicle, dont listen to them. The mechanic and the receptionist here are the real MVPs. They helped me with mechanical work I knew was an issue, and they took care of it! Really quick, reliable, and knowledgeable crew at the shop. Highly recommend you stop in for any questions or concerns. They really do know cars!

500% markup from retail (not there price ) plus 200% higher than other labor quotes. I understand making $ but when I only make $10 and drive a 10 yrs old car. GET REAL

Went to have a new battery put in and alternator looked at. The shop charges $118 per shop hour. At the time of this posting the dealership hourly shop rate is $122. They performed a 90 point inspection without permission or request. Cost of alternator at autozone was $67 Cost of battery at walmart was $48. The cost to replace both at this shop was over $900.Go somewhere else.

Balance my tires can I quickly Manor

Great experience! i would highly recommend us automotive to all my friends and family.

This is by far one of those shops were you tell them what you need then they exceed those expectations. I’ve had two repairs done on a fleet vehicle with nothing but great satisfaction . Definitely got my service!

New management new employees i finally had a good experience.

Got me right in! They caught a radiator leak that I didn’t know I had. Great service.

I am extremely pleased with the work performed on my Chevy Tahoe. The entire process was explained in great detail, so even a mechanic dummy like myself could understand. As the job began Kimberly continued to call with updates on where they stood and what was being done to my vehicle. Kimberly got it ready before I had to leave on my Florida vacation. I will now have A/C in the Sunshine State. I will be a repeat customer.

Great people good service

I have been having my vehicles serviced for 45 years and the service from US Automotive on Kearney was some of best. Kimberly went out of her way to take care of me. The work was as promised, extremely fast and priced fair. I will be back.

OMG!!! Kimberly is the best!!!! she is so sweet and very helpful. They staff are knowledgeable and kind. They were also very quick. I dropped my car off before my shift, she called and stated when it was done and told me what the mechanic recommended for my car. I will def be going back hands down this is my new place for my automotive needs.

Awesome customer care helped in every possible way. would recommend this place to anybody needing work done on vehicle. Super nice and excellent work..

Friendly and willing to help.

After dropping off my car, I knew they were going to treat me right. And they did! It was neat to even see Kimberly help a walk-in set an appointment with an auto glass repair company. When I came in with two of my kids, she learned their names, got to know them, and when we came back to pick up my car, she remembered to ask how my daughters birthday party was.The service is fantastic and Ill be coming back for all future car repair needs!

Very thorough in their work. Great customer service. Mechanics are great at what they do. Miss Kimberly knows cars and trucks!!!

One feels that the company and its employees really care for you. I highly recommend us Automotive as a reliable service rendered to our public. Thank you Us automotive staff, you do excellent work!

Kimberly was very kind not only over the phone but in person too. I brought my car in for an oil change and tire rotation. Though the pricing is higher than a quick lube shop, the service is wonderful and guaranteed.

The staff truly cares about their customers! Kim was outstanding, so personable and wonderful to talk to. She explained everything to me in a way that made sense. I know I got a fair, honest price for the work :) thank you again!

I just had work done at the Kearney branch and I am pretty pleased. The tech was able to get to my vehicle pretty quick and they were thourough in their inspection and work. The waiting area was clean and they had some nice comforts for the waiting customer to enjoy.The only thing that made me any kind of unhappy was that the part that i expected did not fit my vehicle at first. But they checked around until they found the right one. That was the thing i went there for originally but was able to go ahead and do some other maintenance while i was there.The finance application was easy and that helped out a lot. Nobody likes a bill but that was the help I needed to take care of those needs.Im content with the service and customer service today and would suggest them to others!

Awesome service and someone you can trust! Ronnie was so helpful. We took our 1987 truck to another place in town who quoted us over 400 for the service we needed completed. US Auto did it for nearly half. Highly recommend - ethical and honest! Thanks :-)

Car was acting up and I was tired of things not getting fixed properly so I brought the car to them they was able to diagnose it and take care of thproblem that day and they also found and recommend a few other things that would need to be addressed later I highly recommend them very thankful for Max and Kim four days later went ahead and got the things fixed that was recommended for my car now my car runs great better than it ever has

Kimberly was amazing! Worked with the warranty company to make sure they covered everything they were supposed to! They drive me home and picked me up when my car was done! Best customer service in Springfield!

Again, us automotive was wrong . Said i had a bad valve. Low and behold ...a $30 gasket...saved my self $990 ...thanks u tube...

I’ve taken my Buick to US Automotive a couple times for general maintenance stuff and always been satisfied. The prices sometimes seem a little high but maybe i’m just old.

Anything seemed to go fine. Just thought 600.00 dollars was a little high to change a purge valve and battery. But the service was very nice.

All work to be done was explained, it was what I had expected. I thought the price was HIGH but everything is now days. The work was done on time and as expected. The car now works as expected. If your not able or willing to do the work yourself, then it going to cost you. what took them two todays, would have took me two weeks and a lot of bad language

Charged for 9 hours of work yet somehow did all the work from 8:30 to around 4:45. Which just doesnt add up, especially sense the mechanic obviously had a lunch break. Not to mention the car began having some transmission problems just days after the work.

Refreshing to be able to talk with people about my car without treating me like I know nothing about cars. Very courteous, professional, and quick with a major repair.

Radio commercial starts off with a loud car horn. Has more car horns towards the end on top. Not cool when driving tired at 3am in the rain.

I wouldnt schedule an appointment they wont put it in the right month let alone day. Then they will make you come back an hour later. Start your oil change then tell you they are out of filters an have to get more. Front desk lady was basically watching her kid the whole time!! Dont waste your time.

They did a great job on our mustang at a fair price and got it done quickly and friendly. Thank you US Automotive. You do know cars!

My car blew a motor and I literally rolled into their parking lot. Staff is awesome and I couldnt have asked for a better place to break down! Havent decided what were doing yet but this shop will be at the top of our list from now on!

I dropped my car off at 7:30am, they graciously took me to work. Josh called me to let me know what they found to be the problem. He informed me what needed to be done and how they planned on fixing it. He let me know approximately how long it would take and approximately what the price range would be. When they got my car done, they sent a vehicle to pick me up. The service was top notch, friendly and they informed me of everything up front. I would highly recommend taking your vehicle to U.S. Automotive.Thanks guys

Very nice, very friendly, very frank. Had a window repaired and, even with a little hiccup, they got everything fixed up for a pretty good price

I was able to make an appointment the same day my car started acting up. The service was very friendly, and they got my car back to me the next day. Was very pleased with my experience.

They dont even deserve a 1 star. Took my car in a week ago with air conditioning not working. Blinking light on ac burton and air was working intermittently. Paid $330. A week later and doing the same thing, NOW they hook it up and say its a part of the compressor and itll be another $695. Why wasnt that done in the first place?? No reimbursement on any of the $330 which was paid TO BE FIXED! Beware, they just keep finding ways to add labor costs! The diagnosis should have been found the first time we came in, with labor cost going towards them actually doing a successful repair!! So here we are, no ac because Im not adding more to their steal your dollar plan!! If they wouldve fixed it in the first place and said it was $695 I wouldve been a lot happier than I am now! I know your WE KNOW CARS commericals are high price, I guess someone has to sacrifice for those high dollar spots. I just donated $330 to your cause!US Automotive you, DONT KNOW CARS!!! On to the BBB to file a complaint...

I always have good experiences with Terry and Kendra. We just had a transmission replaced and car runs like a champ!

So take my car in, they have it for 3 days and 500 bucks later there still not quite sure whats wrong with my car. They tell me that i need a part that is gonna cost me 3500 dollars. At this point i did my homework. At that price, i might as well pay the extra 300 bucks and get a whole new engine. But when I took my car to Orielys, the part needed was 35 bucks. Oh and they moved my car without permision. I used the North location. They took my car down to the West by pass location with out my knoweldge. If my car had been in an accident, who would have been at fault for that? Not me. This place needs to go out of buisness, they do not know cars.

So im new to the area and so far ive had a great experience with us automotive and kim has been wonderful and very informative... Even recommended some place to check out while im in the area.

Kim was great to get me in and taken care of! Friendly customer service!

I needed some rear wheel bearings put on my Grand Prix and they put them on in a few hours no problem. When dropping it off I was told the mechanic would take it for a spin after installation to inspect everything and it would be something like $50. I told them not to do this because I knew the car needed bearings. So I was quoted $187. I go to pick up the car and the bill is over $250 and the inspection had been done when I asked to skip it. The car was driven 10 miles. Right after picking it up I noticed that the emergency brake no longer works. They came across as a good honest place, but the overall experience was pretty negative.

Kim is awesome, very friendly, and the mechanic did a great job :)

Employees are great and tech is very informative. Would highly recommend

Took my car to US AUTOMOTIVE to get my oil change 7/10/17 I told the chastity that I was hearing a noise in the back wheel on the passenger side the mechanic check said he didnt hear a thing. September 17th I brought my car back the noise was louder they fixed it $139.00 and told me I needed another oil change that was for $48.00 im not adding tax here.Total $186.00.September 19th went to start my car it turned over with the sounds of clicks But wouldnt start. I immediately called chastity she told me shell towe the car for free if they do the work I said ok. I waited for a call after they came and got the car no call so I called she said well the battery was died and itll be $311to fix it and a matter of fact when I was there Monday the 17th they had to jump start my car cause the battery was week. Well dang why didnt u tell because I would have head straight over to Wal-Mart to get it fixed for less. She said she thought she told me. Im paranoid having my gas at just half a tank dont u think id panic to a week battery in my car. I believe US AUTOMOTIVE set me up refused to tell me the problem so id come back eventually to charge me an arm and leg now TELL ME WHEN WAS THE LAST TIME U PAID $311 for a damn car battery. She said $97 for diagnostic, $139 for the battery amd$75 for them to put it in. Within 2day I spent a little over $500. I left MIDAS and went to US AUTOMOTIVE because they where jacking me around at MIDAS but there the same TAKING ADVANTAGE OF FEMALE, SINGLE MOMS AND COLLEGE STUDENT. I will never take my car to not one of them again.

Did great work but gave me estimates on other things that were Way over over priced. Over $2000 worth. Over a grand to replace a driveshaft lol. I just got it replaced for $400

Good place to go for car repairs

TOOK ME TO THE CLEANERS I came in with my car barley able to work so expected to be paying alot of money but after the initial quote Im like thats not bad they call me back and instead of 700 apparently its going to cost 900 im like...sure. so I call a few days later and apparently ot was 900 dollars EXTRA when I finally have the money yo barley pay it off the car cant run for more than 15 minutes what a f***ing JOKE go somewhere else ANYWHERE else

Terry at US automotive took a vantage of my wife getting repairs By quoting her prices that were too highin the first place but failed to mention little add-ons that shouldve been included in the quote . And they charge you about double for parts that normally sell for about half the price that they are putting on your bill . In short I think theyre crooks and they are liars and they will rob you

I went once a year ago! Terrible service they charged way more than they initially said and refused to give me my keys till I paid when they didnt even fix anything.

Ripped off a friend of mine- did unauthorized work and over charged him

Place is a joke. Was quoted $145 for an hour and a half to run a diagnosis. When we picked it up they charged $250 and ran the machine for 2 and a half hours just to tell me I need new plugs and wires. They never tried to contact me telling me it was going to cost more. There is no ethics in that. This place is a joke and can only serve as a trash can for your money. Poor communication. Also they kept my car for 2days to run 2.5 hrs of diagnosis and when I called to check on it it had been done but they didnt bother calling.

Great service!

Mike and Sandy rock go out of their way to help you

Its okay

I was charged $557.00 dollars to replace a freeze plug which was a $16.00 dollar part and to have the radiator flushed . After looking at the radiator after we brought it home it was full of rusty water and no antifreeze . I believe we were scammed.