Favorite coffee shop!! Staff are always polite and ask how my day is going. Pretty quick service too. There is usually a line whenever I got but Ive never had to wait more than 10 min. And I LOVE the chocolate covered espresso bean they always give you with every beverage. Their app is also great for rewards 👍 👍

When I tell the girl what im getting, it seems more like a burden than anything. The quality of service this morning was terrible, I dont know where you find these girls but they dont impress me, its rude to start someones order, take their card and then let someone else finish their order.

Love this coffee place best hands down. I love my snowy white hot mocha with an extra shot. The people are very nice.

Hands down better then Dutch bros better price better coffee less conversations just jumo into your coffee with a have a great day. Great staff at all locations remains professional and focusing on the hand at task. Which is making there customers happy without oddly talking to them about nothingness. Great job human bean!

I love the Human Bean, and the staff at this location is incredibly friendly. However, it could be improved. Drinks are also great, but not as good as other locations. Overall a good place, but could use some improvements.

Only 2 cars in front of me and I waited 10 minutes for my turn. I asked for an iced white mocha. I was told they were all out of powder and only had syrup and if that would be okay. I asked for her opinion and she said, I dont know. I dont drink coffee. When I was handed my drink, it was hot, not iced. She seemed annoyed to remake it even though it was her fault. I took a sip of my new iced drink at the window and it was not good. I was late for work at this point and drove off. Ill be returning my business to Starbucks.Update: I was contacted by Lauren and she was very nice and understanding. Excellent customer service!

I ordered a total of three times. The first time I ordered two out of the three items of my order were messed up. I was missing an item and got the wrong flavor of biscotti that I ordered.I called and spoke with Trinity who was very nice and understanding and offered me a comp for what I was missing. Second time I ordered was fine, and now the third time was a disaster. Not only was the employee very rude and short with me when I had asked for a simple request for my order over the phone ahead of time, But I had gotten an email saying that my coffee would be refunded and when I called to see what was going on I was told that they were out of one of the specifications for my order and apparently tried to call me three times. I never received a call from the restaurant, they were calling the number for the doordash driver…Then after a few minutes of going back-and-forth they said they would put my coffee I had ordered with the delivery order and they never did.The only reason I’m even giving a two star review was because of how nice Trinity was when I had called the other day. Aside from that whoever the employee was that was working this morning was extremely short and rude I am trying to get off the phone with me the entire phone call.I work in food service as A general manager of a restaurant and I do not appreciate the service that I received.There should’ve been better communication in the restaurant as well as a better effort to call me personally to let me know that they were out of a specification for my order instead of refunding the entire thing…

I ordered two of the exact same drink . I added whip. I normally don’t prefer whip on my drinks, but it’s different when there is a chocolate covered coffee bean in place of a cherry 🙂. When the barista handed me the drinks I was bummed to find that there was no bean on the top of my drink. When I asked why there was no bean, the barista‘s response was “ oh I’m sorry I put them away.” It’s 7:15 so not closing time . And when I went to try the drink it didn’t taste like anything. The bean not being on my drink set the tone for sure. The bean is what makes me happy, it’s the reason why I get whip in the first place . Not to mention, I spent my last few dollars I had on me and totally regretted it .Note * I NEVER have had a negative experience here which is why I am so bent out of shape about this .

Coffees are really good, nothing special but really good.

The first time I went here was horrible,!the young women employees were rude to me.they appeared to be impatient with me because I took a few minutes to order,as I was not familiar with the menu ..I vowed to not go back .but I am glad I changed my mind..the next time I went there were 2 young men employees who were extremely helpful,had good customer service skills,and appeared to enjoy the job!I liked the service so much I have been a devoted customer ever since..and have recommended others to go..the frozen hot chocolate is the favorite item for myself and my friends.i highly recommend it to everyone!!I will also gladly give the name of the best employee there(or even all of springfield)he always has a smile and a great loving life attitude every time!I hope I am correct with the name.. KYLE??if not I will correct it.lol

Yummy mango smoothie always makes me smile and so do the baristas!

Always friendly employees and always drinks made right

Ive wanted to stick with them so bad, but service and product just keeps getting worse and worse. They are constantly out of something to make my drinks, or if they are in stock when ordering they only get it half right. I was super pumped they came to Springfield a few years ago. But I am just so disappointed now. Their drinks are no longer good and there are only 2 people there that are knowledgeable. They think they are a step up from Dutch bros but unfortunately I they are not. Wouldnt recommend.

I hate to write this review because I actually love The Human Bean but this locations evening staff really needs to get it together. I always order a granita with caramel. For whatever reason it’s watered down and tastes like they’re just running the same coffee grounds in their coffee maker whenever I get it during the evenings. This is the 5th time it’s tasted like this. No issues when I get them in the morning or afternoon at all however. I will also add it is a regular occurrence during the evening for them to make me the wrong drink. They’ll add whip when I don’t want it or hand me a hot drink when I ordered a blended drink and they will seem irritated when I say that isn’t what I ordered to the point that if it’s wrong I just go home and throw it away now. At this point I’m saying my farewell to my beloved granitas and will not be returning. :(

Good trendy coffee shop. And they have stickers

Always love to get human bean when Im in Oregon!!

Always super friendly staff. The line moves fast and they always get my order right :-)

Love the Chai tea latte sugar free. Yummy & everyone is very nice!

Great! Like the coffee as well as the service

Love this coffee spot! Get the Mexi Mocha, hot or cold, its the best either way from them!

My wife and I was out for a cruise we decided to stop by and just awsome service, we made sure to support our local baristas. Awsome customer service 👌👍

Consistently great drinks, and I love the chocolate covered coffee bean.

Friendly service. Drink was very good. Didnt take long.

Today I ordered and specifically said decaff twice no milk just foamshe made it caffenated and like a latte alot of milkI had to wait for another coffee..she looked like she just rolled out of bed with a hangover..Second time Ive had this happen here..

I LOVE HUMAN BEING!! My fav: SNOWY MOCHA w/ an EXTRA SHOT. Wait time is not long unless ur getting more then 2 drinks. The GIRLS on Main St/14th are AMAZING AND SWEET!! My hubby and I are regulars. Lol❤️👍

Nice location. Quick service from pleasant people.

I love the green tea here and will come back regularly an added plus is the workers there were very friendly and had a great conversation while waiting for drinks to be made.

One of my favorites.

Good freakin coffee

These guys never remember what you ordered and almost always give you the wrong thing. You should write it down, youre not going to remember 4 peoples orders perfect. Today must have been a newbie day. I basically got hot water and not an Americano. Ill go in a pinch but there is way better coffee around.Update: I reached out via email to give this business another try. 2 weeks and still no response.

Amazing Drinks.. And if your Diabetic they make some amazing low carb sugar free carbs

The staff is always friendly. They have lots of sugar free options and they also have a variety of non-dairy options.

As I pulled up to the drivethrough window, I started to feel a bit overwhelmed with the extensive menu as it was my first time here at Human Bean. A very lovely barista showed up in a window and asked me if I was ready to order. I said, no, this is my first time here and I feel overwhelmed, she smiled and started to ask me very helpful questions that helped me feel reassured, grounded and ready to gain clarity on what it was I really wanted to order. I was very pleased to learn that they have oat milk here AND macadamia nut milk AND hemp milk. Long story short I got a delicious haystack oat milk late and I was very happy and grateful for this experience!

Definitely one of my favorite coffee chains. Their roast isnt bitter like Starbucks. Usually correct order and if its not they fix it promptly. Staff is always fantastic!

Starbucks might have the better flavor but Human Bean is my new favorite place. Nice service and they have some killer drinks as well.

Love the fresh grind flavor and thy coffee bean to top of your coffee

My favorite thing to get here is a Green Tea Smoothie, its the absolute best.

The staff here is amazing. Genuine, personable and sweet. They also make wonderful drinks, I am never disappointed and always leave with a smile on my face from the wonderful conversation. Can’t recommend them highly enough!

Sooooo good

The employees there are remarkable. Friendly and nice.

Always a yummy cup of coffee.

Slow service but good coffee

Great cold brew! Always friendly service. I just wish you could order from the app.

I love them.

Good place to get a good smoothie. The employees are very nice and polite

I love this coffee! The flavor is outstanding!I prefer The Human Bean over all other drive-thru coffee shops, and many sit-down shops.Try the Mexi-Mocha! Your mouth will think youve gone to heaven!

The barista took 5 orders from us and still got them all right. She has excellent customer service but asked for help from a coworker when she needed it. Its really refreshing to go to Human Bean and have genuinely cheery service and not have to listen to electronic dance music. I shall return!

Great coffee! Love that they still give you an espresso bean. Good prices & friendly service.

Wed you get double points

Love this coffee shop! I give gift cards to The Human Bean when patients refer their friends to our dental office, just down the street. They are friendly and the coffee is amazing. They aren’t “over the top” like some other local drive through coffee shops. Kind, courteous and delicious!

Staff was slow and couldnt remember our order from one sec to the next

Best coffee in town. The girls are sweet and cute. Today I had Bella and Tiara. The are always friendly and make a point to ask about my day. I will recommend this place above the rest.Great job!

Great coffee!!

Best coffee ☕ around very good service an remember my drink when I drive up

I have a lot of problems finding sugar free options and the human being has the best choices that Ive found in the area. They also have a sugar-free additive that can make smoothies. Excellent!

Favorite drive up coffee in town. Ive been coming here since the day they opened. Great people and drinks!

April made the best drink ever!! A 16oz, vanilla half-calf blended coffee granita! Way to go Human Bean!! You are my favorite!!

Dunkin donuts quality, Italian cafe prices. The granita was more like a coolatta. The muffins are straight airport cafe, cellophane packaged garbage. Run away.

This is the best coffee stop I’ve visited, and I’ve been to a whole lot of them. The staff here are genuinely friendly, knowledgeable about their craft, and they know what it means to treat people kindly. Going to get my daily coffee here is a highlight of my day. No matter how I’m feeling, I always leave with my coffee and a smile. I highly recommend the Springfield Human Bean.

Didnt realize we showed up at closing time but Trenton was so kind and took our orders. It was our first time going to any Human bean and we will definitely be back thanks to Trentons great customer service.

The bsst

Good coffee and great service. However their rewards app is new and I wasn’t sure how to use it and to my surprise the staff didn’t know how to use it either. Disappointing that they couldn’t help guide me on their own app.

Good drinks!!. Drink carriers are a whole different story tho

Pumpkin Pie Snowy Breve extra hot with Whip Cream is the best! My favorite spot is the one off Main St in Springfield. Love the staff.

Human Bean has long been one of my preferred coffee drive-ups. Sadly there arent very many in the Eugene/Springfield area. This location and West 11th in Eugene are simply fantastic in their customer service and quality. Bravo.

Friendly and personable staff great drinks, in great food. Never going back to Starbucks or Dutch Bros. This place has them beat hands down!

Went to the human bean today as everyday love the service girls are very upbeat and down to earth. Very corgle employees. Expecially Mary, she always makes my drink the exact way I want it and has a positive attitude while doing it. At the point where they just remember me and the drinks I order. Definitely will be back.

Tried the human bean on a whim during the grand opening period in the year of our lord 2018.Prior to The Bean, I had no brand loyalties, carried 5 different stamp cards and stuck to the same variation of drink wherever I went. I have to admit, the staff are wizards or something. They’ve gotten me to try dozens of drink variations, trying to find me a new signature drink. I’ve even come up with a few of my own, to no fault of the staff, that were gag worthy (do not get a caramel apple frozen coffee, that’s my bad) but still worth it.Every single drink that I’ve given them creative control over, have been a delight to guzzle down to get my day rolling. Psst, try a snowy iced americano or Caramel peanut butter frozen coffee.The wizardly staff of Springfield are a source of a good quick chat that doesn’t feel forced or fake. I can tell they love slinging coffee, and if they don’t, I can’t tell, they always have a smile. Even if the coffee was garbage (it’s not, it’s rather tasty), I’d go for the experience alone.

Super friendly and great coffee!

Okay, wish they had more options that werent so sweet.

I thought the coffee was very good. Would go back for more.

April provided a great custom ordered drink along with friendly service

3 young ladies working & no one waiting. Thats the ONLY good news. Music blaring within the building when I walked up, loud enough the youngster couldnt hear my order even when she leaned out the window. Deal breaker.

I buy a blended mocha, & they do a good job. I dont go there daily, as I prefer organic coffee.

Very good coffee. Strong blends. Recommend.

Nice coffee... I enjoy the bean too

Love ut. Great coffee.

💟

Staff is always friendly and full of smiles, never disappointed with my coffee. Gotta have that salted caramel hazelnut mocha xD

The two locations i been two are both awesome.

Amazing service! Great beverages

Very very very friendly staff. My advise is to stick to the tried and true menu or you will more than likely get a very very very sweet coffee drink.

Very good service and very very friendly people love this one.

Theyre better than Dutch bros and they have good customer service.

So last weekend I was a midterm that $2.70 extra was charged to my card. Well im glad to say it was an honestly mistake. Somone got a deal on there coffee.the manager called me today and tried to make it right. You guys are awesome.

Everyone was super friendly and coffee was good, too.

The barista recommended a beverage based on my craving. It was perfect!

Make an awesome coffee.

Friendly staff and great drinks!

Great coffee and great service. My favorite

Super sweet staff and great menu with hot breakfast sandwiches!

Great service and even better coffee

Love this coffee shop and the protein powder add-in is delicious!!

OMG I love this place! The Piña colada is really good. and also the mocha! 😍😍😍😍😍

I am delighted to have the Human Bean in Springfield. I love their coffee and the level of customer service is fantastic.

Great coffee! Great people! Good prices.

Great Coffee. Fast and friendly service.

I love this place!

Best coffee around

Excellent