We built a home and this company was used to source our carpeting through our contractor. The company has been pleasant to work with and we appreciate that.Unfortunately, we have several issues with the carpeting, which this company purchased and sourced. 1). The padding has totally worn down after just one year of living in the home. It is not comfortable to walk on. Furthermore, we can feel all sorts of things under our feet when we walk around. Its uncomfortable and disappointing. 2). The floors were not properly cleaned when it was installed. There is all sorts of debris that we can feel when we walk around. Our contractor just removed a pen from underneath the carpeting. Every time we walk from one room to another we can feel at least 5-6 different sharp items poking our feet. I am sure this is partially contractor related, but also so disappointing to know that we are also walking on drywall and pens too. 3). The pattern on the carpet has completely flattened. Its really unfortunate that after just one year of living in a brand new home, there are heavy traffic marks all over the carpeting upstairs. It is regularly vacuumed. The carpeting pattern and padding have both sunken down in all areas that we walk. We can see the lines of the rug meeting too, which are now all raised because the carpeting and padding have sunk so much. The pattern is almost gone where we walk too. It looks bad, and over time will progressively look worse.As new home owners, we are disappointed in the premium we paid for the carpeting and can only hope that it will properly be resolved. We are now being asked to have this professionally cleaned before being able to move forward with a claim. This seems like an unfair request, as there would not be anyway our issues could be fixed without the subfloors being totally cleaned, as they should have been, and a better padding and new carpeting installed that does not sink so quickly. The cleanliness of our carpeting really has nothing to do with the poor performance and sunken areas and wouldnt solve anything. No one should have to deal with this poor of performance of carpeting in a brand new home. No new homeowner wants to see faded patterns and traffic lines throughout their upstairs. No one wants to step on foreign objects when going to get dressed in the morning or when getting into bed at night. We know things happen, good and bad. Unfortunately, we have not had a good experience on our end.

I deal with the commercial end. Mindy is amazing, she gets everything taken care of and if there is ever an issue with an install its fixed right away! These guys are great and the installers are polite and quick.

Not willing do even do the job because tile and carpet weren’t level enough. Too much work for them to do.

Beautiful store!! Very nice helpful salesperson. Dave is making this process way easier than I thought it would be.

The installers cut a board wrong, their fix was to caulk the gap you could see between the trim and floor. The trim was about an 1/8 in short of the shoe molding. I told them I wasnt going to caulk a brand new floor. They had to do it right. Their next fix was to glue a piece in that would only be held by glue. I wouldnt allow that either. Finally they agreed to remove 10 pieces and fix it the right way by replacing the floor. I thought I was finally good. Then they wanted to glue the transition pieces down because they didnt have any track to snap them into. I am going to have finish it out myself as they didnthave any material on hand to fix a floor they were coming to fix. I hope you dont hire them. I unfortunately had to as Schumacher homes subcontracts them for flooring. I was very disappointed.

I just started working there November 2014. Its the best company I ever worked for. All my co-workers are awesome! I really enjoy my job.

I have been using this company for the past 3 years. Everyone from the service, scheduling to installers are awesome. Very reliable

Great all service company

I work in the service dept. making sure that our customers are HAPPY customers!!

Great company and good customer service.

The renovated showroom is fantastic!

Great place to work!!