The Establishment lost a star from me 9/4 @7am. The pump I pulled up to was not accepting credit cards (not uncommon here) which is a huge inconvenience to people that dont want to communicate with the staff. Didnt bother going to another pump, usually when I do I still have to go inside. Attendant wasnt very pleased when I requested to drop off my credit card and then return once I was done at the pump (something Ive done here multiple times before). They were also annoyed that I wasnt Johnny on the spot with the credit card machine. She didnt seem happy to be there. No apologies for the pump malfunction. Bummer the first person you come in contact with at the start of the day tries to pull you down to their level. I feel bad for the management and coworkers that work with them. The 10¢ off a gallon makes it tolerable I guess. Nickles worth of free advice; professionalism, patience, and a “people-first” attitude. Good luck.P.s Dont forget the generic auto response.....
None of the pumps were working and had a message to pay inside. I went in and was immediately met with the cashier telling me to put a mask on. I politely declined and said that I needed gas on pump 9. All she did was stare at me for a while even though I had my card out waiting to pay. I asked her if she was going to discriminate against me and the she proceeded to be rude and finally ring up my order. Such an anti American establishment and will always take my business else where in the future.
Horrible attitude of cashier, air machine not working, nobody helping. This is not my normal store and surely wont come back
The store was very clean, well stocked and the woman working has excellent customer service. The coffee bar was fully stocked on everything and it was showroom quality
Sleazy gas station.Pull up to the pump put my card in and it wants me to come inside.Go to the next pump its out of service.
Very clean store. The associates are very friendly and always willing to help. Everything is neatly organized. Shelves are stocked. The counters by the fountain area are super clean. All cups, lids and straws are more than adequately accessible.
Staff usually always friendly. 90% of the time store is kept clean. Beware of expiration date on food products, check before you buy
Thorntons is always a pleasant experience. It is a very clean and well kept environment. The staff is extremely hospitable. I knew what a day I was facing and was grateful for the variety of coffee I could purchase from Thorntons to help me jump start the day.
Love that you can go in here & get any size coffee (or soft drink) for $0.99. So many things to add to your coffee! Who needs Starbucks! Staff is amazingly friendly!!!
Nice place. New construction Sometimes if you buy a wash the code wont print and you have to go inside. Maybe its a glitch. If you forget about it, youre out of $$
I would be inclined to rate Thorntons higher until recently. Their prices were among the lowest and they had a great customer loyalty program. Unfortunately the prices are trending less of a value, and that customer loyalty program is getting downright miserly. Plus, I never received a gas card I supposedly won in a raffle for participating in their survey. Oops! Thorntons was once consistently very good, but lately they appear to be listing.
Not really open 24/7. Late night they lock the doors so you better know what you want. The over night guys nothing about inventory to be able to sell you anything. What a waste of time stopping
Shout out to my Thorntons peeps. August, Adam, and the management team. Great work with my coffee and snack every day. Always a friendly hello by name makes me all warm a fuzzy.
I love Thorntons!! This one is in streamwood. Their gas is competitive with everyone elses. I have a rewards card that works very well at this station. Clerks are nice and helpful.
1st time using my rewards, went in to ask question, young man did not know how to answer question so he asked the white lady, 1st she did not make eye contact with me 2nd she said I was probably doing something wrong. I wanted to use .6 cent discount instead of .3 cent discount. Went back to my car and left, I dont need to give rude people my $$.
My go-to place for gas and my snacks delicious cake Donuts here stop in and get a refill or refuel
There was a long line, but the cashier took care of everyone quickly, even took the time to set me up with a rewards card.
Store clerk “Vicky” was extremely rude and disrespectful.
The employees are nice and they try to call you by name.
Usually good gas prices. Join regards program for 6 - 10 cents off regularly offered.Great coffee and pop specials daily.
I stop here daily, gas and snacks for my day at work. Most of the employees are super friendly but there is one lady who works mornings who just comes across like shes always in a bad mood. When she is friendly it seems forced, maybe shes unhappy with her job or just always having a bad day but it surely shows loud and clear.
My go to Gas Station. Got awesome snacks and usually the cheapest gas in the area. Make sure to sign up for their Rewards Program its incredibly useful and saves you a bit of money
Always a pleasure to visit Thorntons!This was an exceptionally clean store.
Often times the best gasoline prices in the area.
Good value and lots of selection of products. Great staff.
Nice clean store and lower gas prices. Can usually get in and out pretty quick.
Pretty clean and well organized gasoline station . Prices are fair . Employees are super nice.
Best gas station hot dogs ever
Low gas prices good drinks and snacks
Love this gas station, they got that crunchy ice I eat
Prices are lower than shell and BP, open 24hrs, has unleaded 15 octane 88 which is generally lower than the conventional options, also has a convenience store in the vicinity
Always prompt and friendly never had any kind of bad experience with this location...Ive been coming there since 2012...its conveniently located where i always takes a shortcut going home after dropping off my sister to het house.
Friendly people, good selection of snacks and drinks, good coffee, fair prices
Pretty good I always go here and get gas close by only because they have the E85 gas.
Well lit, safe, good deals for rewards members, 24 hour facility
Reasonable prices, fresh food items, most staff is friendly.
Reasonably priced fuel plus a Rewards Club program for additional discounts on food or auto items. Nicely stocked with diverse items in the convenience store.
Great gas station. And if you have the card. The discount on the gas is 3cent
What can I say... its a gas station.... very nice people . The selection is fairly decent if your a fan of the quick bite for lunch and the staff is pretty nice, American, no strange smells. They get to know people by name, expecially the pretty young ladys. But then who wouldnt. All over all not bad and fairly cheap gas. This is ur place if u need a daily pre work or lunch stop.
Great deals on app, u can save on gas prices..
A good convenient store for a quick drink/snack. easily accessible from Barrington road.
Thorntons has the best rewards program of any gas stations in the area. Low priced quality gas, lots of options in their store, Clean bathrooms, and friendly staff!
Good location. Has inside mini Mart and fresh coffee. Also have slushies/ Icees and sandwich cooler. Also lottery and restrooms
Excellent place to stop and get drinks
Best gas station ever! I miss it!
Great service, great Breakfast Burritos and giod selection of coffee and doughnuts at a great price!!!
Good gas rate and good customer service.
I love the fountain drinks with the ice nugget, Amazing !!!
I have visited this Thorntons at least 100 times. Gas prices are low, staff is awesome and their coffee and cold drink specials cant be beat.
Great prices on gasoline, great prices on soda and coffee and hot chocolate and for the most part friendly employees!
They have taste coffee cappuccino hot chocolate u can make it your self and you can make white chocolate mocha or regular one the way you want it with fresh wipping cream
They party over there Like Its 1999 cool
Staff is always Pleasant at all of the Thorntons I go to and I go to a lot of them
Convenient good gas prices. Attendants helpful and pleasant.
Great Service reps... Have no complaints
Modern stations and good attention, but always expenssive.
Best deals on gas if your in reward program. Worth signing up for!
Least expensive gas around
Was great. Has a place to get air for your tires.
Gas prices are moderately better than other near by gas stations. Like this place.
Great make your own coffee
Ive been going to this gas station for years. Usually several times after week due to my line of work. But I noticed the past two times that I have had a 100 dollar bill they told me that they are not able to break them. I find that very strange for you not to be able to have at least sixty bucks for change in your register. When Im there I see numerous of Caucasian customers using cash with 100 bills and they actually breaking them. Here I am an African-American customer there is a issue with breaking my large bill. I will boycott this location I will not be a customer any longer!!
Fuel rewards are Greatly appreciated
Horrible service. lady at cashier blamed me for running over her cone in the parking lot. I saw the actual person who did and I tried explain her but she wouldnt care. not coming back here.
Nice modern and fairly priced gas.
Normally best gas prices. Lots of snacks inside
Avery good server
Hey its a gas station. It was also open at 4 in the morning so no waitingAlso Thortons generally have lower fuel prices.
Nice staff, close to my house, always taken care of. join the rewards program it helps to save $.
One associate has bad people skills. The Place is mostly dirty at night, shelves arent filled. All tell tail signs of a lot of traffic.
Quick gas stop good snacks
The gas price is always lower here then other station in the area.
We do the landscape to lots of these stores thats why we are there every day
Always best price
Love thorntons...period.
It was ok. Good coffee.
Great prices and clean restrooms.
Very friendly. Love it
Gas prices are reasonable.
A little difficult getting in and out. Good gas prices
Store was dirty, old coffee, staff not friendly at all. What happened, Thorntons?!
Big gas station lots of staff
Always friendly and the store is always clean
Staff is always friendly, and the inside is clean and well stocked. Thank you!
Surprised at the difference in fuel prices between this location and Lake in the Hills. L.I.T.H. is much lower.
Clean, efficient, and friendly station!
Usually best gas prices in the area
Best store ever
Friendly Courteous Cashiers.
I am always here and only go here because I love all the staff and they put up with my craziness 😍😍😍
Good prices and great deals
Advertised pumpkin spice latte and had NONE!
Glad they removed the limited time doughnuts sticker
Clean and fast service
Love the variety N cappuccino
Very good prices
I have family near this station so I often stop here for the low gas prices. I pay at the pump so I cant comment on the convenience store.
The old lady who works here is crazy and rude. I went somewhere else for gas.
Great and quick employees