Paul Hayes the Store manager of this location went above and beyond standard for “good customer service” when he drove two hours from Sulphur Springs to Ferris to repair a mower we had recently purchased. Paul not only fixed the most recent purchase bought two weeks ago but additionally repaired a second unit bought from tractor supply in May. It is rare to find good customer service these days, and that’s exactly what you will find at the Sulphur Springs Tractor Supply!
Paul, the manager was extremely helpful in helping me with selecting a trailer bearing I was trying to replace. Paul took extra time to assist with the installation and verification of the parts I was looking to purchase. Although the part we selected was not the correct part for my trailer, the time Paul spent helping is greatly appreciated.
5 Star customer service provided by store manager Paul Hayes. I had recently purchased a Toro Titan zero turn mower from this Tractor Supply location when it began to have engine trouble. Paul had no obligation to drive from Sulphur Springs to Ferris, TX yet he did so anyways. He did so on his own volition because he cares about his company and its reputation. Paul not only fixed the most recent purchase bought two weeks ago, but additionally repaired a second unit bought from Tractor Supply in May. The alternative would have been to drive one of the units to Graham, TX, an eight hour round trip. The second unit would also be out of service and we would have been unable to mow a few days before an event was to be held at our wedding venue. Paul didnt schedule a time to come out, he dropped everything he was doing and drove out immediately, an almost 2 hour drive. He was not only courteous, professional, and enthusiastic, he was incredibly competent and repaired both of our units in less than 30 minutes. His kindness and professionalism is the exception, no longer the standard in todays business world.
Went in other day asked where the lassos were kept the guy looked confused at the word lasso and lariat then after 10 mins of confused running around he asks is that something to do with a horse i was in shock I mean U work at tsc in Texas for Pete’s sake time to go back to working at McDonald’s side and tax at least educate your employees on the items u sell
Best prices in town hands down.
Front counter employee is very friendly.Delivery is EXTREMELY slow to the side gate0l. These fellas seem like it is too hard to load a few sacks of feed!
We needed help with a zero turn and a guy named Paul did a great job helping us out.
They dont always have what I need, but they usually do. This store has a down home feel and always has interesting home decor. I was slightly disappointed in my last candle I bought. It smelled glorious at the store but does not smell at all while burning. Of course that is not the stores fault. Clothing is top notch and they actually carry the feed I used so I no longer have to drive 20 miles for feed.
Staff all have great attitudes. Helped me find exactly what I needed
Great place to get all your farming needs. I finally found my treasure of wind chimes. I had been searching for, what my perfect chimes would look like, and they had exactly my minds picture of them at a very good price. Thinking about getting another set for my porch.
Love going here! Youll find things you forgot you needed, didnt know they carried, or just become fascinated by the products you can find here and nowhere else. Prices are better than some other places! I like their supply of bird suet and seed, but if I had a farm I would get my supplies all in one stop here!
I have used various Tractor Supply stores around Texas and have found the Sulphur Springs location among the better stocked stores. The staff makes the difference in my opinion. On a couple occations when none of our local merchants didnt have a particular item in stock, Ive found Miss Heather could locate almost anything. Even if Tractor Supply couldnt get it, Heather could locate it for me on line. THAT CUSTOMER SERVICE.Im most pleased with our Sulphur Springs store.
They were so nice & extremely helpful! I would highly recommend this place to everyone! They rock!
I had not been to tractor supply in quite awhile. I was amazed at the decorations they have comparable to hobby lobby and at very good pricesI bought an adorable wind chime ..
Great staff clean store get the vast majority of my equestrian needs here
Ordered a pair of boots online and picked them up first thing this morning. Thats fast! Friendliest people too!
I like this store for multiple reasons. Only place in town to find rabbit litter. They also have a good assortment of hardware items. Some that are not found elsewhere.
Nothing bad about the employees,store was to full couldnt navigate the aisle with shopping cart.IT WAS BAD.
They have great stuff at reasonable prices, but sometimes its hard to find someone for assistance.
Great service. They always have s smile and dont mind helping.
We almost always find the supplies we need at tractor supply with friendly service and reasonable prices.
They carry bee supplies and the best priced light duty tillers in Sulphur Springs. They also have a very friendly and helpful staff.
Did not have what I was looking for. No sales staff ask if they could help. Disappointed! The store on Greenville is much better.
Helpful employees will get feed for you and take to your car 😁
Always have what I need and good service
Love the clearance section and very reasonably priced for most items.
If Tractor Supply. Was a Flower!? Theyd be a. Awesome Blossom!
We love this location. We live in Quitman and will drive to Sulphur Springs instead of Mineola or Winnsboro. The staff at Sulphur Springs is always so friendly and helpful. Rarely have I been to this location and not found what I needed and sometimes stuff I didn’t know I needed. Thank you
Tractor supply has convenient locations a wide selection of products, and is great for thing like organic poultry feed, inexpensive work & casual wear, and those expensive coin and button cell batteries in bulk!
Always very good service but some time out of the stuff I needed.
Wide variety of products, friendly employees. In and out quickly.
I found the customer service exelent. The Manager was very professional and helpful with every step of our purchase.
Had everything I was looking for, and quick to help if you need something located
This is a nice store with great helpful customer service and lots of products to choose fromand always have good prices.
Great place to pick up farm supplies and during certain times, chickens ducks and bunnies.
Didnt have the product I was wanting. Had gotten it there for years no longer have. But its a good place to get farm supplies.
All your farm needs. Place is awesome!
Great place to get all your farming needs.
We have been shopping here for many years. Courteous and friendly.
Love this store the manager is Awsome along with all the employees I love coming in to the helpful smiling faces
Very nice staff and very good prices.
They will load your purchase for you...Good service at this location
Love our TSC, Paul Hays and his crew are great.
Found some awesome vests. Didnt go in looking but after I found them I bought 3 in different colors.
If you need help finding anything or in a hurry to check out.... well, all I can say is GOOD LUCK!
Need more help putting up merchandise place was a mess
Had just what I needed! Had to ask for help finding the right size but it wasnt a problem for the clerk she walked right to it.
Friendly, helpful people and they have a little bit of everything.
Alway good service...very helpful workers
They have bacon and taters chocolate, cotton candy, crow bars for knocking your trash out, plastic sheets for rolling the trash up, cinder blocks for weighing the trash down and kayaks for disposing of your trash in one of the many water ways of texas. And last, a awesome gifts for mothers day.
I love Tractor Supply. They have a little of everything home & farm!
Love curbside pickup!
Awesome Employees and Customer Service!!!
Just what I was looking for at a good price also!
The employees there are very helpful and kind.
Great prices and friendly store
Great place! Good staff!
Went there for their very large choices of dog food. Love shopping there.
They have pet supplies and food that Pet sense stopped carrying. Im glad I dont have to go out of town!
Excellent Cashier Her name is Nancy
Always have what I need, great people.
Good prices, well stocked and friendly, helpful people.
Great folks, great place to get farm needs
Great place to get dog food.
Emma, at the front check-out is a hoot! When I signed the credit card machine with a smiley face, she just giggled. Yes, I most definitely will come back!
Friendly sales people. They care about what the customer wants and needs.
There is always someone there to help you. Including on very rainy day to help load up your things to the car.
Good service
Local managed chain store will special order stuff
They sell dog crates but do not have the plastic trays that come with them. So when you need a new plastic tray you are out of luck
Great customer service
Other than the fact that they do not have a veterans discount theyre ok. A little pricey on some things.
Can usually find what I need. They usually have a better price on dog supplies and sadly the prices of their animal food and toys have gone up.
Always great, friendly service!
. Everything we needed except for black jeans
My favorite store period.
Good and clean nice service
Friendly folk good service
They didnt give my all money back they was to give 80 dollars instead they gave 70 very disappointed with them
Hads everything that I need to fix my Harley .
Really nice and friendly associates
Great friendly service!
Love the Carhart selection.
Disappointed that MOST merchandise was made in China, very little American made products, in fact I only one item, a flashlight
Customer service was great and helpful
Always a good experience at tractor supply!!
They had just what I was looking for and cheaper than a Large retail store. I would sincerely appreciate it if you would stock 12X12X1 air vent filters.
Great store, helpful staff!
They have most supplies and ate local!
Love it great people!
Very nice people
Always great service
They only charge you by the weight in nuts and bolts.
Friendly and helpful staff
The cashier are very helpful
The store has the feed for my peafowl
Very wide selection of items from jeans to welders
Staff is friendly and helpful.