My mom purchased at phone from this location in which she had problems with the phone. We were told the the replacement would be received by the next day. After speaking to corporate customer service I was told that it would take three days. If you do purchase something from this location be aware that they not only had no idea what they were talking about. When I called them to let them be aware that they were wrong and to not tell their customers that they hung up on me. My mother is 82 and has dementia and lives alone.. so this is unexceptable for a business.

Great customer service store manager Aless, help me with everything. Also the sales representative Leilani and Marcia, are excedenly knowledgeable an eager to help and explain with patience and great smile. Everybody sells the same thing its the employee customer service that counts, they go the extra mile.

Purchased an Ovation phone two weeks ago and already have to replace the phone. Staff was nice.

Kelly did a great job helping my mom. She is very polite and patient.

Not the best or very knowledgeable

Swapped my green/white Sim for an all white version. It went smooth and now I have WiFi calling and VoLTE

Cant beat the monthly price for cellphone service here. Their family plan is amazing and their service is a lot better than it use to be years ago

Great Customer services and the Manager Ella is amazing she helped me transfer all my information. Will recommend this store to anyone..

We are new to Cricket. We seem to get the same girl who helped us first switch over. She is always polite and helpful.

I have been a Cricket Wireless Customer for ten years. They are the best, I plan on remaining a customerfor many years to come. I can’t wait to upgrade to the Lg Stylo 5 Phone very soon.

I switched from metro got a free phone, everything was better then metro. The customer service was great, very understanding and helpful. Also has better prices for phones.

Sat there forever waiting to be served so we finally just left.

I had to come on and change my review since my last visit. I only put 4 stars because of the woman last time. The young ladies that were there and helped me were great! They seem to have brought better employees in. Glad i gave this location another chance.

Maria is an awesome 😎 sales associate!!!

Great staff

The customer services there is insane, They are literally robbing the customers. My son decided to buy his first phone from this location a couple of weeks ago. He used the phone for about 5 to 6 days until his line was blocked. I called customer service and they informed me that the line phone was blocked because my sons phone was reported as stolen. A phone cargo was reported as lost and stolen, but after a week it was found. The company before clearing the phone decided to put it out on the market for sale. I have been calling customer service the warranty, insurance and every department I can contact and no one will help me. Finally I went back to the store and the same lady that sold me the phone suggested me that I should just pay a $50 deductible and get a new phone from the insurance. They just told me they can no longer help me when they were the ones of what had happened. To this moment my son still does not have a working phone and its been over 8 days since. Horrible customer service and support.

So far so good. Employees are very helpful and good reasonably priced.

In the end they did get the job done. However there professionalism was lacking 😕 Helping a customer call customer service putting them on speaker phone so we all could hear them going all gangster on them. I couldnt believe what I was seeing. I dont believe my information was transferred from my old phone to the new one correctly either. There was a ton that want transferred and that information was transferred for me in the past.

I always leave a happy customer! Best prices on accessories hands down!Fantastic customer service & always greeted with a smile!

NOT the Store the Customer service is horrible and will hassle you over

The people were unfriendly and not helpful at all. Charged us for a new sim that didnt even fix the problem. I have never paid for a sim with any phone company much less paid for something that didnt fix the problem. Their horrible attitudes coupled with their lack of help has contributed to my decision to switch carriers. You guys should hire people that dont have nasty attitudes.

I bought a ZTE phone here the blade X max its awesome with Dolby Dogital sound enhancement app built in. Brandon helped me out, he was very helpful. He hooked me up with a nice case! Thankya!

Under new operators. Already knowing the smart phone I wanted- Moto e Supra, the whole experience took only ~7 mins fantastic customer service; Beginning to end.

Service not helpful. Get charge for coming in for help...part2 to your response... There is a charge for help in the store. And a charge for paying your bill in store.... Location in Summerville main Street store.

This store is filled with incompetence. There is a lack of concern and care for their customers. They cant even remember their passwords to login for help from their system.Im pleased with the coverage I get with Cricket, but I will not go in this store again

The people are this store are simply ignorant. They do not even know how to activate their own phones.

The costumer service is great Mrs Melissa M was very polite and helpful..

Great customer service. Very nice help over their and great deals

EVERY LAST SINGLE TIME I GO Ina Yihh THIS LOCATION IT THE YOUNG FEMALE AT THE CASHIER OR REGISTER IS SOO RUDE. #BEWARE DONT ASK ANY Questions you will be made to feel like an idiot! Or you will receive Smart@** comment or answer from her.. Literally made me want to switch providers right then.. And still thinking about it.. Rude little young girl.. Wow..

Went to the Summerville store on Main St. on 9/7/17 to purchase a sim card kit as the backup phone I purchased takes a smaller sim card than the one I currently have. I called yesterday to verify the cost of the kit and was told $10. Went to the store, got the kit and was told the charge WOULD BE $37.80. I asked why the difference in the quoted price and the price charged and the rep stated its an activation fee. I told her I have 5 active lines of service and have never paid an activation fee for a sim card switchout before. She proceeded to tell me thats what ALL Cricket stores charge every time you purchase a new sim card. I kept telling her that was not what I was told the day before and from previous purchases. She looked at the other rep beside her like she knew she was wrong and scamming me. I had to pay the charge as my other Sim card was already deactivated.These people working at this store are representing Cricket in the WORST WAYS. They are nothing short of a common criminal. They need proper training and need to be reprimanded for their deceitfulness. I did not open the new sim card as I was highly ticked by her actions and wanted to request my money back. So as of now, I am without my phone # until I can get this straightened out as I had to use the Sim card from our 5th line. I did contact the online Cricket customer support and they said they have expedited my issue and are working on getting this issue looked at and corrected. Online customer service also provided me with information to file an official complaint against that store. Hopefully this store cleans up the fraudulent transactions and poor customer service they are delivering to valuable customers. I would definitely leave a HUGE - 0 - rating if I could for this store.

Great customer service and very affordable prices

Excellent service nice people very helpful

Simply wow. I was asked to switch my number at this location and asked to call 1-800- CRICKET. Stayed waiting for like 45 mins to 1 hr just to be told that I had to pay $15 for a new #. I only asked because the # I had previously belonged to a Courtney person who had people calling threatening to sue because of somethings in the past and the school kept calling for her child threatening to call DHS on her bc she wasnt picking up her child! But hardly no reception & I think Ina switch back to Page Plus. @ least I could get better signal drivingHome from Summerville to Goose Creek everyday with all bars!

Been with this company for 16 months after switching over from Sprint. Every Bill is tax free and I love it

I have been calling this location for 15 mins with no answer. The store doesnt close for 15 mins and I know the reason theyre not answering is because they do not want to help a customer 15 mins before closing. Its a horrible way to run a business and the rude little girl needs to find another job. Im strongly thinking about changing carriers.

Quick service...just needed a battery

Very helpful and listen to what we were thinking for.

The customer service was AMAZING

Can someone please tell me if the cricket location in summerville (by lowes) is still open for business?

Looking for a phone and service check them out .

Whatever youre paying Jade isnt enough

Havnt been here before

Pretty rad

Good people

Loved it!!!

Well