The gentlemen up front were friendly and very helpful in getting my mom what she wanted for a new phone and keeping it within the price range she wanted.

5 stars for Stacey! Ask for her when you go in. She helped fix my phone that tech support could not and took care of adding a new line to our plan. She is highly knowledgeable and has 24 years selling phones. I highly recommend her!

Ryan k is a honest guy, very smart and good asset to your company. He has a very very good talent as a sales man and is very good communicator. Overall the best version experience ever.

Malik was great!! He took his time explained phones to us and actually help us access a service that I have with my plan that I had not be using. I got my son the iPhone 13 because iPhone 11 not presently available, but the deal fit well. This is his first iPhone. He previously had a pixel 2 that had been acting up for awhile. I think I will be getting a new phone soon and I will be going back to Malik.

I needed the phone I bought online hooked in to my existing phone plan. It was not busy & the service was quick, polite, & helpful. I couldnt have asked for more. The only downside to this place is the location. The traffic on Dorchester can be a bear but the service here was so worth it.The Summerville main street location is not the only option for the Summerville area. This Verizon location is much better in all aspects & worth the 10 minute drive. Ive had to wait 20 minutes at the main St location for a service person to become available. I dont think people realize there is another option. Try this place. I think you will be happy you did.

I called the store to see if they had any S21s in stock. Jeff said they had three and I told him we would be right up. He saved two of the phones out for me. He was very professional in assisting us with our purchase and explaining all of the deals that were available to us. After we purchased the phones, he transferred all of our data from our old phones to the new ones. Will definitely shop thee again.

If I could give zero stars I would. This isn’t a Verizon corporate store! Go to your Verizon account or call Verizon to be sure you go to a corporate Verizon store. Also look to see if it says authorized retailer and or for this store it will say cellular sales on the door of the store and on any receipt that you may get. It is a Verizon authorized retailer in other words a franchise. If you go into this store and want to upgrade your phone or phones they will try to charge you a 35 dollar per line fee called a device setup fee.

Very friendly staff, my sales consultant was very friendly and knowledgeable about the different types of phones.

Outstanding service and support. Cory worked with us to insure that we had the optimum plan to meet our needs and our options for new devices. It was great to work with a true professional.

Best customer service!!! I asked probably 102 questions, Mr.Will was so patience and made sure I understood everything! I’m was very happy coming in and leaving this store!

We were so impressed with your sales rep, Abigail. She was so informative and helpful. Abigail went out of her way to order our new phone and she came in when it was convenient for us to set up the new phone.

My experience at the Dorchester Road store in Ladson was excellent. I dealt with two sales associates on two different days. Stacey crunched the numbers and helped find the most economical plan for me. Dennis helped us select phones, set them up, and transferred carriers. Both associates are knowledgeable about the products, plans and promotions offered at Verizon.

Customer service was excellent. My phone went dead while on a visit to Charleston. Online support was unable to remedy the problem. Tyler, at Verizon, was able to get me a new phone in a timely manner. Very satisfied with the transaction.

Went in at opening and Jeff greated me and offered his assistance. He was Wonderful: patient, knowledgeable, helpful, personable. He spent so much time with me, answering my questions and solving all I tossed at him. Ive only used Cellular Sales for my last 3 or 4 phones. Always an easy process.Do yourself a favor, go see Jeff and the Team instead of the retail stores!!

Great customer service!! It was quick and simple. Extremely satisfied

Amazing service from Will!! He was so knowledgeable and patient as I upgraded my phone!! Highly recommend this facility and Will!

Always friendly and helpful at Dorchester Rd in Oak Brook. Only one I will go to.

Absolutely do not go here unless you want your entire account messed up. They have beyond lied to us about devices and our bill . I’ve had to go in many times and now guess what my bill is $800 absolutely do not recommend

This is not a corporate store. The slick sales staff will stonewall you if you have a phone problem and try to sell you a new one. Thats what happened to me, and I almost fell for it. Go to the one on 17A Its a corporate store I found out there that my phone was under warranty and they replaced it free of charge.

The service at this store is great. They were very helpful and nice. Highly recommend this store over all in the Charleston area.

We have been going to this store for years for all our Verizon needs. Always a person touch and less chaotic than other Verizon stores in the area.

Very friendly and very helpful

Big up-charge on phones. They wanted $660 for an iPhone 11 when the MSRP is $600. It’s a lot cheaper to just upgrade through the Verizon app. Or go to the corporate Verizon store in Summerville next to Starbucks.

Very satisfied. Connor did a great job helping answer all my questions and getting me set up with an even better phone than I originally was going to get. Little pricier than what I was hoping but they really go the extra mile you get what you pay for great phone great service.

Received excellent service from Dennis. Getting a new phone was quick and completely painless.

My husband and I went in tonight to look into getting a new phone for him. Jeff who helped us was very polite and knowledgeable! Even though it was busy and he was about to leave you would never be able to tell.We came to this location because we have been here before and had great service. I’m happy to say we were not disappointed! My husband’s phone was in desperate need of an upgrade. Jeff was able to help us make sure we stayed within our budget while also picking a phone we wouldn’t regret in just a couple months. Would highly recommend going in if you’re in need of help with your phone for whatever reason and ask for Jeff

Great representative. Got my service switched over to Verizon quickly and correctly.

Good customer service polite and making your experience as friendly as possible

My experience was pleasant and I felt at ease knowing that I had a sales representative that knew what she was doing.

We had such a great experience at this store! My husband and I were just looking for a new phone for myself, and Jeff, whom we worked with, was so incredibly helpful. He was kind, honest, and most of all he was so THOROUGH in finding us the best deal. He listened to our needs and plans and took his time to find each possible deal that could be applied to us. Something else I appreciated is that he presented us with a couple great options rather than pushing us towards one good deal that would work best for him. We eneded up leaving with a BOGO deal and new phones we both love!

They couldn’t have been more helpful to a couple of senior customers! Very patient & answered all of our questions.

This Verizon retailer is the best. After the corporate store refused to put on the screen protector they sold me bc of “covid,” I came here and they took care of everything. A separate time, the girl working there let me bring my puppy in while she put a screen cover on my phone ☺️☺️The corporate Verizon stores have no incentive to provide good service, kind of like the DMV. Retailers like this actually value your business 😉

Stacy went above and beyond to help me get my info from an old fried phone onto a new phone. She as so friendly, helpful and personable. Hang onto her ! She is a true gem!!

Stacey is the reason we do business with verizon. Give her and her associates a gold star for service and customer satisfaction.

The people who work here are the greatest. They are willing to answer all of your questions without hesitation and their knowledge is immense. Truly a joy to shop at this business

I don’t normally get on and write reviews but I felt compelled after tonight. Went in not sure what to expect, but was greeted and assisted by a young woman named Madison. Outstanding customer service and very thorough in helping someone like myself understand everything. She needs a raise and highly recommend this location.I don’t know how to write a new review so I will just piggyback on the prior.. went in today inquiring about some new devices for my wife for her birthday. Cannot say enough about Joni an outstanding guy who was extremely thorough and made me feel a whole lot more comfortable about the stipulations that often come with cell phones and services. Outstanding again!. Keep the vibe rolling! Good folks still exist

Abigail (I hope Im spelling that right) was amazing, helped us get 3 new phones set up and did it quickly while helping save us money as well. Great personality as well, would definitely recommend asking for her.

I wanted to share how much I enjoyed coming to this location of Verizon wireless. The gentleman who helped me was Tyler and he spent a good bit of time working with my husband and myself in the purchase of a new smartphone for my husband which was an upgrade. Tyler provided his undivided attention as he worked with my husband and myself. He made us feel as if we were the most important customers at that moment. And other stores I have visited, as we are older customers, Im often made to feel as if theyre more anxious to help the younger people who obviously are more savvy in the tech world than I am. I have another Verizon store that is a little closer to my home however I make sure to come to this location as I feel like I get the best customer service that I could ask for. I would definitely recommend this location to anyone who needs a little extra special care!

Very cordial representative. Answered all questions & addressed my problem quickly.

Very friendly! Very helpful! Worth the trip from Walterboro.

EXCELLENT CUSTOMER SERVICE!Very Knowledgeable, Helpful and Quick process

Dennis and Blake were fantastic. They were very informative and had my new phone up and working with in a half hour. I came to them scared I would not be able to retrieve any of my old info as I am not a tech savvy person and they retrieved it all. I am walking out of Verizon Summerville, more informed and excited to use my new I phone thanks to Blake and Dennis.

By far, the best experience I have ever had over 20 years with Verizon. Stacey was a great listener and solved my many problems while saving me a lot of money. Thank you Stacey !

The employee was very nice. She helped me with a plobem that I had. I recommend a raise for the employee.

Best service ever at a Verizon store. Marie went above & beyond to make our visit pleasurable! We’ve always gone to cellular services stores instead of corporate because of the outstanding service provided there.

I had a very pleasant experience at this location. Tyler was very helpful, honest and efficient. I also love the kid play area at this location. (A plus for all the parents out there). I am very satisfied with my new device and service. I highly recommend this location.

Excellent customer service! Despite running into the store before closing; Madison was very kind, helpful and a pleasure to work with. It is the first time ever that I was able to have my phone replaced immediately. I will definitely return in the future. I couldn’t ask for better service. Being a mother of three it was a piece of mind to have my phone in case an emergency happened.

Jeff was awesome. He did a great job helping my mom with her new phone. He did it with a smile and a great attitude. Jeff made this experience a great one. My mom said he restored her faith in Verizon again. Thank you Jeff!!!

Very helpful

My experience with this store was pretty awesome! Every time coming into this store I get a very pleasant invite. Stacey would be the woman I’d ask for she takes her time to make sure that your happy with what YOU WANT TO DECIDE! Chuck would be the guy if you’d prefer a guy, he’s just as helpful as Stacey! Definitely a Verizon store I’d continue to have business with!

No lines, no waiting! I walked in and was immediately greeted and helped. I was interested in a new phone but not sure if I wanted to go Apple or stay Android. I was presented w/the pros & cons, the salesman was very knowledgeable and even had another guy come over to show me his phone so I could see it in action.I feel I was able to make a fully informed choice because of the knowledge of the salesman. I also didnt feel rushed into making a choice.Very good customer service at this store.

Had an appointment set up by the Verizon Customer service department to discuss why the over $500 I paid to the store was not reflected on my bill. Got to the store and was told they had no idea, and could not help me! My bank simply had the supposed taxes I paid as a Misc charge! No record on my account!

The service was great will be back came 1.5 hours the one next to me in Walterboro will never go there again thanks

Madison was knowledgeable about the products and services and provided valuable information for options that were best for me. She was kind and very patient. She provided excellent customer service, and that really helped to make my shopping experience a pleasure.

Love this store! And Stacey in particular...is fantastic! I had a new Samsung phone and didnt know which way was up...kinda. I am technologically challenged and my frustrations ooze from every pore. She is extremely knowledgeable, seriously patient and was extraordinarily helpful in answering my questions and setting up my phone for the way I WOULD USE IT and showed me all the important stuff I needed to know. When I went into the store, quite frankly I was a cranky pants. Stacey could even say I was rude and she wouldnt be wrong. I went in with a previously “challenging” situation and took it out on her. She was gracious, classy, professional and helped me anyway...AND gave me much more than I expected or could have anticipated. I thanked her profusely and apologized again. We left on good terms. I dont know if shed run if she saw me coming toward the store, but I can assure you that youd be doing yourself a huge favor if YOU ran towards her. I highly recommend Stacey. Shes been doing this for 15 years and is Simply the BEST! She truly does know her stuff and is OUTSTANDING in the Customer Service Department!

I never liked buying a new cell phone. But Dean knew his stuff. He explained everything completely and we walked out the door confident that we bought the right phones and accessories. We were never rushed and all of our questions were answered. I would not hesitate to go back there again.

Greay service....fast....

I drive out of my way pasy the Ashley phosphate store because of the customer service being so great at this location. Super quick service every time and nice person.

Excellent service from knowledgeable and friendly people. I’ve gotten my last three upgrades from them after they were recommended to me. They’ve never disappointed me with their good service.

Dennis made the experience very enjoyable. Switching from prepaid to post past was something i thought would be difficult. It wasnt.

Abigail was wonderful and so patient

Stacy is amazing if you need a phone or upgrade she is the person to go to she helped me so much very outgoing and know her stuff on phones!! She really helped me and greeted me when i walked in the door made me feel welcome outstanding customer service I recommend her if you need a phone

Jeff was AMAZING to work with! I am old and have a very low patience level. He handled everything with ease and found us every discount available. Thank you Verizon and THANK GOD t-mobile is just a bad memory now!!!

I came to the Verizon store to By an iPhone for my grandson and Sam was my representative, he told me about the promotions going on. We got an amazing deal on 2 LG 4 phones and a tablet. He was very knowledgeable about the phones and there was no pressure to buy. If you are ever in the Summerville area on Dorchester Rd. Stop by and see the most awesome customer service rep ever!!!! Sam is awesome!!!!

Walked in today- several folks waiting- barely acknowledged. No smiles, no kindness, no customer appreciation. Jeff was rude, unhelpful and unfriendly. We brought in an iPhone that was 4 months old- purchase online from Verizon. Told us we would have to go to Apple store. What a racket!

Having gone into the store today June 26, 2020, trying to buy a Verizon phone compatible with my SIM card I found nothing I could use to transfer to..under $400. I was also told by the official 800 Verizon number representative that this is a third party store. The salesman that helped me was adding on one fee after another bringing my price for any phone to $100 more than original price so I just walked out. I was told if I pay cash for my phone I would have to pay an extra $50 because they wanted me to have it on some kind of an account. I dont recommend this store.

They were so helpful here and walked me through everything step for step. They also helped me way the pros and cons of my decision.

Came into the store to fix a small issue. Freddy was absolutely amazing. He got the issue fixed and got us in and out with no problems. Well definitely use this store instead of the store on main from now on.

Showed up at the door at 9:01 AM on Saturday...and we were greeted by Freddy. He was very knowledgeable and was personable and helped us with all of our cellular needs. When it was all said and done, we had new phones, switched over an older phone, had all our questions answered and we were on our way in just over an hour. Can not say enough good things about Freddy and his service, making the dreaded cellular store visit so much better. Thanks!!

STACEY went above and beyond to get my sales done exactly as how I wanted them done. Even when she didnt understand what to do she figure it out and took the time to figure it out, without getting annoy or upset that she had to do it. I didnt realize so many people like her before I can into the store and had a small negative experience but she was able to turn it around and make me glad I came to her and got the job done right. Like everyone else I would highly recommend going to STACEY to get what you need done right. Very satsified with my experience with her. She is also very kind and sweet, and takes the time to understand your problems without rushing you to go to the next person as well.

WONDERFUL EXPERIENCE WITH STACY TODAY. FIRST VERIZON PERSON TO ACTUALLY HELP ME WITH MY PHONE!!! SHE IS AN ASSET TO YOUR COMPANY. TELLING ALL MY SENIOR FRIENDS...THIS IS WHERE YOU NEED TO GO. THANK YOU VERIZON FOR HAVING STACY!!!!!!

My experience at their Dorchester store with Stacey was was phenomenal her expertise on my smart phone was more than I expected.She has helped me in their past with prior issues and within a few keystrokes the Sun was shining. Mr and Mrs Holt.

Stacy is great. We are not tech savvy and she took the time to fix our phones, show us how to use the features, and made sure we knew how to use what we got before we left. We highly recommend her.

Stacey was so helpful. Not only did she take care of me but my sister recently lost her husband and Stacey made sure that she was taken care of by switching get account over. Very pleasant experience!

Tyler was an outstanding sales rep. He made sure we understood the entire process as we upgraded our phones and data plan. We really appreciate the time he took with us.

Xavier,Spencer,Chuck,and Stacy are all extremely helpful. Every time I go to this store they go above and beyond to make sure I am happy. They are rhe best will continue to go this store cor anything I need. Thanks for all of,the help !

Had a good experience until we received the next bill. They totally screwed up our account at the store and attempted to overcharge us by $100. Check to make sure your line access fees are correct, and the pro-rated line access fees on each line. We had one time fees and monthly fee errors after dealing with this store and our upgrades. We corrected everything over the phone, because when my husband went back to the store to have it fixed, they told him the charges were correct. That was a flat out lie since we still had the paper the salesperson wrote all our account charges on to give us an idea of what the bill would be. Be aware, Do your business online or over the phone.

This is the best store, Stacy had been so helpful to me and Tyler took time out to help me do much n Conner is the best.All of your employers are wonderful.sorry for the mix up n numbers.i wrote that number down to give a good review.

I came in mad about my new phone and frustrated how to use it. The sales rep I got, I told her if youre going to feel my wrath. Stacey was very kind and patient and showed me how to use my phone I am now leaving happy. Great service at this office.

As usual, Stacey went above and beyond my expectations! Went in for general questions about my plan...but left with a better plan that was explained to me in laymans terms that I could understand...Stacey is always professional and courteous...5 stars again!

Recently I lost my work phone and in a panic went to my Verizon store. Within just a few minutes Stacey had me back in business. Her customer service was phenomenal and I couldnt have been more pleased. I will definitely not be going anywhere else for any of my phone needs.

Jeff was quick and efficient. He tried everything to save my old phone but it was 5 years old and unsaveable. He helped me pick a payment plan that fit my budget and helped me pick out all the accessories. He even helped me switch all my info from my old phone to my new phone. It was easy and helped me out soooo much. Thank you!

Never been in this store. My data would not work. Darryl fixed my data and roaming in less than a minute. Loved the experience. This is my new Verizon store from now on.

Freddy set us up. We used to dread going to the phone store. Dorchester Road store was so much easier. Great service from Freddy while he was on vacation.

By far, the best experience I have ever had at a Verizon store. Darryl exceeded my expectations. Was completely satisfied with his professionalism and compassion in handling my situation.

Dennis is awesome he helped me so much set up phone was very patient great experience

Freddy was so helpful! I will not go to any other Verizon ever again. Definitely recommend seeing him for all your phone needs. Very knowledgable, friendly and patient!

Great service. Not pushy. They even have a toy bin to keep kiddos occupied while you talk.

Not a fan of how they talked to me. Felt as if I was talked down on because I had questions. I am back again 3 months later and no one greeted me at all took over 45 minutes with two people in there working and only 3 customers in front of me. Zero sense of urgency, literal garbage service.

Freddy was amazing and made our experience so exciting and painless! I would recommend all of my friends to him!

I came to swap carriers then I met a rep wit a bald head who was absolutely rude to me and had a pretty bad attitude. Then goes on to get frustrated when I asked about the different features and pricing. Needless to say I was seriously considering switching to Verizon but this experience made me change my mind completely. Looks like Im staying with my current carrier at least when I walk into one of my carriers stores Im treated with respect

I was having trouble at my apartment to get calls out, Stacey at this office went over and above the call of duty. I was giving a signal booster and came into report I can make calls in my apartment. Love this store and they are all so gracious, very helpfull and generally just loving people that truly care.

Stacey was very informative and explained everything I needed to know. She is just a call away if I need help.

Great store!! Stacy and Dennis were amazing!! Will come to this store for my next upgrade! Not to mention the childrens toys they have to keep your little Ones entertained!!

Stacey solcum is a excellent customer service representative. Always has up to date knowledge of the best way to make sure you have the best plan for your family. Always has the answers for your needs.

Zack was a great person to help us update our phones. My mom and I dont update our phones very often. Zack was very knowledgable and he spent a lot of time with us.

Wonderful experience last night as hubby and I got our new phones. Consultant, Brian Foy was professional, knowledgeable and fun too! This is our new Verizon location, love it!

Excellent service. Friendly store atmosphere. Stacy went above and beyond in helping us convert to a new phone and plan. Thanks!

Great store and service. Everything here for all your android devices and then some. Friendly staff.

I went in to upgrade my phone. Jeff was able to assist me and helped me get an upgrade for my phone without any hassles.