I came in on the iPhone launch day so the store was super busy. Despite a long line of customers waiting, Colleen was so helpful, very knowledgeable, and got us the best plan and phones for our scenario. And even though it was hectic in that store, she was always courteous to me and all the waiting customers! Great employee and super service!!

The sign says My goal is to make sure each customer knows their valued. I could not have been valued less. We waited for an hour and a half and were barely acknowledged. There was only one customer service representative, and he worked at a snails pace. We finally left without being served. Plus they were out of stock on a bunch of stuff. Totally mismanaged site.

Kyle is an amazing associate to work with! Great customer service and followed up with any issues. Such a long story but in the end it worked out perfect and he was on top of it all!! A+++ thanks again for all your hard work and expertise!

Very happy with the customer service. Sati was not only helpful but super nice and very knowledgeable. Highly recommend this place.

After being lied to by an associate and receiving very poor customer service at another store, I had the honor to work with Sati to get my issues sorted. She is FANTASTIC to work with and was able to cancel my order at the other store and get me a new phone that day. I can not say enough good things about this store and staff as they have been able to resolve issues no problem that the other store was unable to do. I will only be going to this store from now on and HIGHLY recommend working with Sati!!! Coming from a 20+ year customer.

Arber is amazing to work with! He went above and beyond to help me pick the right phone. He explained all the options I had with great patience!

Worked with Connor and was very pleased with experience. He was very pleasant and helpful

Colleen was very helpful and knowledgeable with both the apple iPhone and iPhone watch my friend and I asked about. She has a very professional demeanor. We’ll both be returning!

I had a great experience at the Sun Prairie store. Colleen was so helpful with my phone upgrade. Colleen and Connor both kept the store open late so that I could get everything completed the same day. Thank you for your patience and help!

I just stopped by this location today to buy a new phone and had a wonderful experience! Kyle greeted me as soon as I came in the door and quickly got me through the entire process of buying a new phone. He knew specs about my old device and about the new ones I was looking at so I could make a good decision but he wasnt pushy or trying to sell me more than what I wanted. When I decided on a phone, I let him know I had about 45 minutes before I needed to leave and asked if that was ok, and he was able to swap out my phones and do all of the paperwork within 30 minutes!!!! He even started transferring my data to the new device first so that we could do paperwork while it transferred to be respectful of my time crunch. He was kind, funny, helpful -- all the things. Thanks so much for your hard work, Kyle! Ill definitely be going back to this location for the next time I need anything!

We worked with Maddy & she was very helpful! She provided amazing customer service! We really enjoyed our experience :) Thank you!

The customer service rep was very knowledgeable and excellent to work with. Will definitely be back.

I went it to get a new cell phone and the staff was friendly when greeting me. Holly was very nice and helpful. She helped me pick out a cellphone that was just what I was looking for. I would definitely go back to her for any further questions.

Went in the other day to do some changes on my account. Felt like I was an inconvenience to the employee, he was rude. This is the 3rd time Ive gone to this location and had a bad experience. Ill stick to the Location by the mall, Ive never had issues with staff there.

I just Had the best experience with Holly at the sun prairie branch. My life was in shambles after losing my phone. She got me all set back up running. Thanks much Holly😁

Sati Ewers Kubly was incredibly helpful and friendly apleasure to work with

We were at the Sun Prairie location and Sati helped us. She was extremely knowledgeable & professional while also being friendly and accommodating. She helped us to make the right decisions for us about our service and equipment. On a scale of 1 to 10, I would give her a 15. Thank you Sati for a great experience at US Cell.

Colleen was amazing on getting us setup with new phones for our family. Friendly and knowledgeable.

I upgraded my phone w/ Connor and had to order the Samsung S21 Ultra. Then when I picked it up, I met w/ Kyle, who was Extraordinary! He was knowledgeable, professional, personable, patient, and upbeat!!!!! Highly recommend him!!! I left, phone, in hand, logged in, set up, pictures transferred and with a smile on my face! I love the camera, rock star, to capture beautiful moments. Thx again Kyle, for taking the time to set me up! Fantastic service!!!!!

Kyle was great! Very helpful and patient!! Thanks Kyle!!

Colleen was efficient, knowledgeable and provided amazing customer service !

Sati was super friendly and helpful...this was the best experience at a cell phone store Ive had...highly recommend

Sati was fantastic! She was so helpful, friendly and patient with all of our questions. The entire staff was awesome and would highly recommend their services.

They were usy and Colleen was great! Multitasking and very professional

Had an absolutely terrible experience! I went in to simply upgrade my phone and ended up leaving because they were so rude. The two employees there acted like I was a huge inconvenience and clearly didnt want to help me at all. They kept sighing at me and kind of rolling their eyes. I even knew what phone I wanted so it was going to be super easy! Go to any other location!

Friendly, knowledgeable, quick service. Great folks!

Great service and top efficiency. Hard to find these days. Thanks Kyle!

Went into cellular with my husbands, Johns, phone.Kyle switched everything over, in now time. He texted and said any questions, come into the store.Kyle was pleasant, courteousl,and patient. We have been with cellular 19 years.

Was a great experience. Very friendly staff and willing to help you.

Love the new Samsung and especially thankful for all the help Sati supplied to me in such a gracious manner.

Connor was very helpful as a sales representative a swearing my questions today!

Awesome service! Super knowledgeable, very nice, and quick. Returned today to get a new phone. Kyle was spectacular! More than 5 stars.

Great Experience! Sati was awesome to work with! I left another carrier after some terrible customer service instances and I was super relieved that Sati recognized how important great customer service is!

Kyle was awesome to work with and gave me the best deal.

The people at USC. Are great a what thy do and have helped me many times over the years.

Great experience! We to get a new phone and the staff made the whole process enjoyable and very smooth. Will definitely be going here in the future!

Kat was an amazing sales representative

We were told that we would be on hold for 13 minutes to try and get help to fix a phone and we were on hold for 2 hours and 2 minutes before we gave up. Absolutely terrible service.

Excellent service with store salesman and service Rob.Explained my new phone until I was confident. Very helpful !

James was very helpful and knowledgeable. The customer service was great and the best I’ve experienced with a US Cellular store.

Ashley Lewis is phenomenal! I will return to this location anytime we need an upgrade or change in phones! I came in late with my toddler who was a total terror the entire time and she helped me get set up with a replacement phone before the end of the night even when it meant staying past close. Great customer service!! Highly recommend this location!!

Excellent service, quick and painless upgrading

Incredibly annoying phone system. It should not dial for 30-60 seconds just to be finally answered with an automated voice just telling me youre helping other customers and to leave a voicemail. Im not leaving a voicemail ... Im calling a retail store, not an old friend. Rant ended

Clear, honest and fast (but not rushed) service. Ashley assisted me today and was very helpful. Provided great customer service and acknowledged me and others immediately when we walked in. Best service I have received from a US Cellular location in a while. Great job!

Sari was GREAT

Came in for a phone warranty problem. Yes I waited for an hour. Lady helping me was very knowledgeable and nice. Their customer service hung up on her call an hour in. Was told to leave and problem would be resolved. Was supposed to have replacement phone in 2 weeks. And I would pay for shipping. Turns out it showed up on my porch next day. No shipping fees. Hats off to MK Celluar Sun Prairie!!! For standing by the true customer that they have to deal with eye to eye. A definite recommend for me to any of my acquaintances.

Knowledgable, kind staff, and exceptional customer service. Very happy with the service I received here from Ashley!

Ben T. helped me switch over from another service provider. He made the process very smooth. Service was outstanding!

Here is our story. Our daughter bought a brand new Motorola G 3rd generation phone from AMS in Sun Prairie. We are U.S. Cellular customers and have been for 12+ years. Our experience buying the phone was pleasant. Fast forward three months. We have a phone that runs out of memory with every text message it received. She has installed exactly 4 new apps outside of the ones included in the factory settings. She has virtually no pictures or programs on this phone using any memory. The internal usage of the phone consumes nearly half of the eight gigs of memory the phone has.Yesterday we went back into the store to see if there are any options for us. We were told that we can buy out the phone ($160 remaining) and purchase a new phone. Or we can try a memory card. We bought a 16 gig memory card. None of the apps are able to be moved to the memory card and since now some of the apps have enough memory space to update she has even less memory now that she did before we started yesterday. AMS also suggested that we call Motorola and see what they can do. We contacted them today. They will only replace the phone with the same model.We are out of options. Basically I feel that the store sold us a phone that did NOT fit our needs. We told the sales rep what we wanted and needed and were sold a phone that ended up being worse than the 3 year old phone we had previously. I am frustrated that the store will not stand behind the products that they sold us. The phone is in excellent shape and could be resold by them with ease. We are willing to pay the difference to upgrade to a better phone. I dont think we are being unreasonable.

I was at work and my phone cord broke the wonderful employee there figured out a way so I was able to get a cord even though all the odds were against me, thank you!!

Get used to bills that randomly are 60 dollars more than they should be and any lies they want to tell you to justify them. 2 bills in a row, no overages for data or anything. Then they hang up when youre pissed about it

These guys are the best for cell phones. Much better than US Cellular store or kiosk.

Ashley lewis was a pleasure to deal with and super helpful! Very professional

I have been a long time customer. I have always been treat well and received excellent service.

Great friendly service, fixed the problem I was having with my phone.

Eric Haas was great! Thank you

Very helpful. Got my phone working again.

Good customer service everyone was vary friendly

Long wait.

Great place, great staff, great Samsung products..

More than happy with all they accomplished

Close fast expert done right

A friend needed to ask questions about his phone.

Good phones and good people

Didnt understand answers to my questions

Very helpful and knowledgeable