This was by far the most thorough eye examination Ive ever had. Sabrina explained everything as she went along, and whereas in former exams I sat for 20 minutes while my eyes dilated, there were additional tests that were performed during that time. All in all, by the time I saw Dr. Wu and completed his exam and recommendations, Id spent well over an hour. I am always impressed with the staff, but Sabrina was a notch above.
Dr. Marks is very professional, knowledgeable, and friendly. The medical staff communicate well with the patient and effectively proceed through their check up process. The front desk staff were helpful and friendly. I also had a pleasant and efficient experience communicating via text prior to my appointment. The front desk lobby and optical room were a little loud and a bit stressful.
Large hallways and large exam rooms!! Many other optometrists cram you into tiny rooms with multiple machines where you can barely even turn around without hitting something, but this office is amazing. Very roomy, comfortable, clean, friendly people, etc. A cramped space is what makes this experience miserable, so we’re really glad to have found this location.
It is always a good experience here from the time I walk in the door until I leave. Everyone is friendly and very professional. I have been going to Dr. Mark for years and have no reason to go anywhere else. Thank you Silicon Valley Eye Physicians for always making my yearly visits a pleasure.
Five stars for Dr. Wu.Dr. Wu was able to understand that I was in a rush, something I couldnt get the doctor in training to understand. He was able to quickly exam me and get me out.Five star for Office ReceptionReception was nice.Three Star for OfficeWhen the new patient appointment was made, I specifically asked for duration of appointment because I can plan my day accordingly. I was told it would take 1 hour. It took 2 hours for a new patient contact lens and glasses exam.It would have been nice to be asked if I have time to be seen by a doctor in training prior to being seen by the doctor. That was never communicated.80% of the time there I was seen only by the doctor in training. But I signed up for appointment with Dr. Wu.One star for the Doctor in Training1. It was apparent she was not used to using the machines for eye check up, this was the first time I seen someone struggle so much with even adjusting height of machine. Not to mention accuracy is off.2. when it was an hour into the appointment I informed her that I was told the appointment would only last 1 hour, she just carried right on.3. When she was doing my glasses prescription, I informed her I was seeing shadows in the letters. That was not fixed by her.4. It wasnt until I finally snapped did she understood that: time to get the doctor in here and get this over with asap.Overall: I would not recommend this place if you have a busy schedule. Maybe aim for an afternoon appointment where you do not need to work following this. Most definitely I will only return to this place if the doctor that I have an appointment with does my exams personally. That is what I signed up for.Also: this seems to be a recurring issue with the business, check their yelp review. It is not news that interns do your eye exam for you.
As always, an enjoyable experience. Dr. Mark and his staff are highly professional, very thorough, and efficient. The office atmosphere is very friendly as well. I wholeheartedly recommend them.
The staff at Silicon Valley Eye Physicians are incredible, all the way from the ladies at the check-In, to the optometrist assistants, and Doctors. They were very thorough with my check-up, and explained everything in great detail. Probably the best optometrist I have ever been to. Highly recommended!
The experience was very smooth. There was a bit of a wait between the end of the tech’s activities and that of the eye doctor.
I am very happy with my new glasses and contact lenses. I have been a patient of Dr. David Mark since 1979!!! Every year I have my eyes examined. Silicon Valley Eye Physicians provides a thorough eye exam utilizing all the latest technology and expertise. The customer care is superior. I cannot say enough about the entire team and my professional care. I recommend this provider with zero reservations. I am very thankful for this wonderful care!!
My left eye was a bit funny for about a week then decided to go see a doctor. The front desk was very friendly, they helped to find an available appointment time very quick, and also was very nice during the whole check in process. I didn’t wait for too long before called in (guess because my appointment was 8:15 lol), and the assistant helped to check my vision first, then asked some basic questions, still very friendly. Dr. David Mark came in not too long after, he was professional and precise, told me the issue to my eye and give me a prescription (easy fix, phew!) then also suggest for one more follow up appointment to check my contacts. The facility is quite big and clean, and with professional tools in treat rooms. Overall it’s a very pleasant and relatively easy experience, the only down point is it’s very hard to book the follow-up appointment as all booked (well that’s because they are good enough to have many patients trusting them right?) Guess I was lucky to get my first one within a week lol. I would suggest to check with them from time to time, as people do cancel their appointment the last minute, and you can grab them if you call to check.
I always enjoy going here. The people are friendly, knowledgeable, and helpful. And my issues are always resolved to my satisfaction.
Professionnel and friendly staff. Always love to go there to check my vision every year and pick up a new pair of glasses when needed.
I could tell immediately that my comfort and safety were a priority. I was very impressed with the efficiency and professionalism of everyone I came into contact with.Dr. Mark has been my doctor for over 30 years. He is very caring, answers all my questions and explains all my test results. His vigilance is not just to my eyes but also my whole well being. He’s the best!
The medical providers ( doctor and technician) were courteous and professional. However, the front desk staff did not respond appropriately to my concerns. They asked me to complete a form accepting or rejecting certain procedures. When I explained that I would accept any procedure that the doctor deemed necessary, but I would not complete the form without knowing whether the ophthalmologist was recommending the listed procedures they simply responded that everyone fills out the form. Clearly, a person should not accept or reject dilation ( for example) without knowing whether the doctor was recommending the procedure.
Dr Mendelson is an excellent eye physician. I have the upmost confidence with his knowledge, experience and skilled expertise.
Everyone was friendly and made things go by very smoothly ! Extremely happy to be a patient here !
My appointments here have always been accompanied by fast, friendly, attentive service. As their patient, the team here truly values you and your needs.
I had a serious eye condition which Dr.Wu treated. I went to another optometrist near the area and she had mentioned that surgery was the only way to cure my condition. After seeing Dr.Wu once, he told me the exact right steps to treat my condition and we scheduled a follow up. After 4 weeks, my condition completely disappeared and Im grateful to know professionals I can completely trust to do the right thing. Thank You!!!
Dr. Mendelson and his staff are fantastic. Never met a more caring and compassionate doctor in my life. Highly Recommend!!!
It I always pleasant experience when I visit Silicon Valley Eye Physicians. Everyone is very friendly. Eye exams are very thorough. The professionals in the eye glass department went beyond the call to ensure that my computer glasses were perfect. They cheerfully fine tuned the prescription for me and provided me with replacement lenses at no charge after I mentioned that my initial set of lenses were not quite right. They always responded to my messages in a timely manner.
Very attentive and kind staff. Had a wonderful experience!
Thanks so much Juan for doing the precise measurements. My new pair of glasses works fine an comfortable. It takes no time to adapt to it and I can read and look at the monitor for a longer time without feeling tired. All the staff at Silicon Valley Eye Physicians are professional, kind and friendly. Thanks!
Caution! This clinic will do medical bill scam if you don’t check your insurance. Come here to get a new pair of glass. The original price is $1145 and they offered a discount where I paid around $560. At that time, I didn’t bring my FSA card so I decide to first pay by credit card and then reimburse myself. However, when I contract my insurance provider to get my FSA money, I was astonished to see that this clinic submit a wrong medical bill and claimed all my FSA balance into their account. They lied to my insurance provider that the actual amount is more than $1145 and they should get my FSA to offset the cost which is absolutely ridiculous. The FSA no way should go to health provider and also they should not send a fake medical bill which is inconsistent with what I get from them. Trying all ways to connect with them about this but they just never reply. Besides, the new glass is super uncomfortable, probably the worst I have ever get. This is such a shame that this place assume people don’t check their FSA/HSA frequently and secretly steal the money from you!
Excellent as always. Answered all my questions and concerns fully.
I had my eye exam Friday, Jun 11, 2021. While front desk asked me to select what procedure I wanted. I told them I need only an Eye Glass exam. Dr. Mark did a great job of checking my eyes and reviewing my prescription for glasses, which he has been doing an exceptional job over the years.However, it was recommended that I get the Contact Lens prescription checked, which I did. The contact lens exam was not satisfactory and incomplete. There were no contact lenses used to verify the accuracy or fit & even the lens power check was rather rushed. This is the first time I have had a contact lens exam without checking the fit and accuracy of contacts being prescribed.
Best service ever I recommend everyone there just perfect service outstanding explanation on your issues and most of all fabulous doctors and staffs if I can give them 10 plus starts I would 5 stars is not enough thank you all always
The staff was super friendly. The technician guided and explained me while performing the eye exam. And he really listened to my issues patiently, even when I asked the same thing twice or maybe thrice, he was still very collected and polite. I already felt I am in good hands before the doctor arrived. 10/10 to the technician who assisted me today!Dr. Kevin Wu answered all of my concerns. He answered all my whys, whens, hows etc. I asked A LOT of questions, and he listened and answered and also explained and I felt really easy and satisfied with how my eye exam went. I also discussed management options for me at my age. He was extremely polite and so so thorough. I came home satisfied and relieved & I already feel a lot better.P.S this is from someone who has been wearing spectacles since the age of 9 and Ive had so many opinions form so many ophthalmologists but I never felt so satisfied as I felt today. I am really glad I booked an appointment with them!
Great Experience, Extremely professional and Knowledgeable.Leslie G. Went above and beyond to solve a problem for me, I am going to be a customer for life after that experience.If you are looking for a new eye doctor, your search is over, because you have found the best.
I just had my first appointment at Silicon Valley Eye Physicians and I was beyond pleased. Everyone was incredibly professional yet welcoming and warm. Also, they followed all pandemic precautions. I couldnt be happier with the visit and looking forward to continuing being a patient.
Silicon Valley Eye Physician clinic is a high quality, comprehensive eye clinic with experienced and caring Eye Doctors, technicians, and support staff. I have been using this clinic for over 25 years and highly recommend it for people who need eye care.
Overall a very good experience. Everyone in the office is very friendly. Qualified technicians who completed all of the initial testing. Only comment is, I was asked to pull down my eyelid a couple of times and was not offered hand sanitizer. I had to request it. Doctor was thorough and patient, wanting to get the most correct result for my updated prescription.
The building was clean and parking easy. The Staff took great care to clean all equipment before my use. Dr Wu was friendly, asked appropriate questions and very professional. I was offered options for contacts and I’ll be returning to visit regarding glasses. I felt very reassured by Dr Wu after my examination that my eyes were in good health
Horrible! I used to be a regular customer but in the last three years, whenever I called, I was put on hold for several minutes -until I gave up. Theyre very expensive, like 4 times Costco, so at least they could answer the phone? Well, I moved on...
This place is great. They have latest technology, impressive office, very polite and professional staff and are very organized. You can get most comprehensive eye examination here. Dr. Lesley Johnson is very friendly, compassionate, professional and competent doctor. There assistants are very nice and welcoming. They make you feel welcome and you get great treatment. They are using due diligence and taking Covid precautions very seriously.
Always efficient and king. COVID protocols are strictly observed.
The people werecso nice and friendly... very helpful... the Dr wu was very nice as well answered all my question....
Excelente service. Staff is very friendly and Doctor Moshe Mendelson is very knowledgeable and cares a lot about his patients.We are very satisfied and I highly recommend Silicon Valley Eye Physician.
Everyone @ Silicon Valley Eye Physicians isexcellent. Professional, friendly, efficient & apleasure to deal with. My doc is Dr Mark, and he has taken excellent care of my eyes.
A comprehensive full-service provider with exceptional talent and a dedicated team. They have the cutting-edge, most advanced diagnostic and scanning equipment and top doctors. The glasses and lenses fulfillment service is very efficient and demonstrated creativity to provide safe service during covid19.
Good covid protocols followed. Wait in car until called approach keeps clients isolated from each other. They answered all my questions and offered explanations beyond the minimum. I appreciate the teams good service. Dr. Kevin Wu and his partner (sorry, didnt catch/remember his name) were both excellent. I highly recommend Silicon Valley Eye Physicians.
I return to Silicon Valley Eye Physicians for every eye exam and eyeglass fitting because of their professionalism, thoroughness, state-of-the-art diagnostic equipment, and proven ability to nail my prescription every time.I was particularly impressed with my latest visit during the pandemic; they took every precaution and implemented safe protocols to protect their patients and themselves.
Everything from the moment you walk in is totally professional.
Today my husband and I went in for our annual exams. The staff were all helpful, quick (yet thorough) and very pleasant. They answered any questions we had.
I give this place a thumbs up for efficiency, and professionalism. My doctor, Dr. Wu is the best. I know I am getting a thorough exam. When I ask a question he takes the time to listen and explain the answers to me. I really recommend this place because I honestly feel they care. Who doesnt want their doctor to care?
I was very comfortable while I am at the clinic. A technician was very nice and kind. A Dr. was also very professional and explained the condition of my eyes. Satisfied with them.
Nice, professional and customer oriented!I had an emergency and despite they did not have available slots, they were able to squeeze me in within couple hours. Will absolutely recommend them to all my friends!
My family have been visit this place for almost ten years. The stuff and doctors are very professional and kind. Last night I dad some emergent illness with my left eye, the staff quickly scheduled me with one doctor, and she treated me very well. Highly recommend this place!
The staff and doctors are professional and very friendly. My son needed glasses for the first time and the whole experience was new to us. The staff and doctors were pleasant and patient and performed a thorough examination while providing professional and detailed explanations. The service is excellent and the prices are fair. Highly recommended.
They are great. Very professional and I always have a good experience there.
Good eye exam with Dr. Johnson. She answered all my questions and I didn’t have to wait a long time to see her. Friendly staff.
My appointment went very smoothly. The whole staff was friendly and professional. I felt that my vision, prescription and satisfaction were very important to them. Dr. Lau and his assistant explained each step of the exam. The optical department was equally helpful, taking the time to ensure that I was ordering the lenses I needed and frames that best suited the prescription and me. The staff was following Covid guidelines; I felt very protected and safe. I will refer my friends to Dr. Lau and Silicon Valley Eye Physicians.
Good experience. Efficient staff. No problems. Received prescription I needed, having come from a different area as a new patient.
Super friendly staff. My daughter really liked Dr. Lee. She said he was very nice and informative... he also took his time.Definitely recommend!
My daughter had a great experience. They spoke directly with her, always at eye level, and always with a smile. They were very patient answering questions and giving great service overall. Highly recommended.
Very nice staff! Also, the procedures in place because of covid are great. I was in and out in a timely manner for a eye exam for my job.
I have used Silicon Valley Eye Physicians for over 20 years and Im always greeted promptly by friendly people, given top-notch care and suggestions for any issues that I bring up. Im always happy to schedule my next exam every time Im there!
Such sweet people! My time was very pleasant, we’ve been going to Silicon Valley Eye Physicians for years and I never had a bad experience.
The staff was very professional and friendly. During COVID, they were extremely prepared and was very accommodating. Dr. Kevin Wu was very kind and was extremely knowledgeable when answering my various questions. Great selections for sunglasses and glasses and made it very easy to use my insurance. Nothing but great things to say about SVEP!!
I found SVEP while checking my vision insurance website and I’m happy I did! The staff has exceeded all my expectations and both Dr. Wu and the specialist Rachel R. have explained every exam and treatment thoroughly to help figure out what works best for me. Definitely glad I made that first appointment!
Impressive annual eye exam. All of the Interns I encountered (for preliminary checkup work) were extremely knowledgeable and current on the latest procedures and equipment. Dr Lau style is direct, patient and consultative. PerfectHighly recommend if you are looking for a change for the better.
Friendly and helpful staff and doctors. Always have a positive experience when I visit.They’ve made appropriate adjustments due to covid, staff and patients are masked at all times inside the building.
They are very detailed and through. Everyone is helpful and kind.
Great COVID safety protocols being followed; felt very safe. Great doctors and technicians too!
This eye clinic is very efficient, almost no waits. My dr Johnson is a nice lady and clearly highly knowledgeable doctor. Her tech Lina is very efficient and fun to talk to.They also host a very good new glasses store - so altogether it is a 5+ experience
In the most unusual of times to get my eyes examined, this is the place to be. Been coming here for many years. The most professional and well run office. The front desk staff as well as the medical personnel are caring and knowledgeable. The eyeglass department mirror all of this as well.
Staff was especially nice and helpful when it came to my eye exam today. Specifically Dr. Johnson and Josie in the contacts department. I’ll continue to go here for my future annual eye exams along with glasses.
Silicon Valley Eye Physicians is by far the best eye doc I’ve found. I recently switched over to them when I found out I had a dry eye issue. I found out they specialize in dry eye issues and felt very taken care of every step of the way. The staff is friendly, educated and very helpful! Rachel and Dr. Lau are the best!!
Staff is very nice and competent. Have been going there for many years for those reasons.
After wearing ortho-k lenses, my eyes became really good, and I can see really clearly. This is the most efficient way to prevent my eyes from getting worse. The doctors are really nice, and everything is really organized. Dr. Wu, is very nice, and patient, so I recommend going to Silicon Valley Eye Physicians.
From start to finish my experience was fabulous. The office staff did a great job checking in for the first time. Very quick. Short wait. And then the assistant was friendly and thorough. He also really cleaned everything before he touched it. And then Dr. Wu was delightful and had some great tips about how to solve my changing and aging eyes. Next stop at getting glasses, it was the best glasses experience I’ve ever had. She picked out some great ones and was really helpful and honest about which ones would work best for my face. She also really helped with my insurance and made it so it was affordable. The whole process took about an hour and 15 minutes. Definitely recommend!!
For the past year, I have been going through 5 vials of (individual) moisturizing Ing eye drops a day to manage dry eye symptoms MGD). I finally had the courage (after the COVUD vaccines launched) to go to the dry eye specialists at Silicon Valley Eye Physicians. The team did a complete evaluation with diagnostic imaging and mapping of my oil glands. As a result, Dr. Wu recommended Lipiflow and prescribed medication in addition to a daily routine. My MGD symptoms have improved greatly, down to the medication twice a day and one vial of moisturizing drops a day. I can see clearly again, and my eye strain has diminished. We’re working on improving the quality and quantity of my tears. Today I had punctal plugs inserted to keep my tears from flowing away. Dr. Wu was so gentle in the process that my pulse didn’t even go up, my heart rate remained steady at 66 according to my Apple Watch. The entire team is highly qualified and exceptionally well trained to manage their patients care and concerns. Rachel is well versed in all the nuances of insurance and as a dry eye patient herself has first hand experience. The office setting is beautiful, with top of the line equipment and everything is super clean. I’m so glad I found this team!!! Thank you Rachel, Dr Wu and the entire team for improving my eye health and diminishing the symptoms of dry eye. You rock!
Really enjoyed my annual appointment! This place takes COVID precautions seriously, and the staff was as courteous as ever.
Dr. Wu is a superb physician who knows and recalls my eye condition perfectly each visit. He has my total trust.The office is very well run as well.
They took great care with their Covid safety measures to keep the patients safe. The examination was very thorough and Dr. Lau answered all my questions. The selection of frames was made easy by the technician who listened to my requirements and provided many options for me to choose. Easy and safe process.
Saw Dr.Johnson a month ago and asked for a referral. However, it has been a month and the referral is still not sent out. Called the front desk but nothing useful.
Everyone was very helpful
Great service and thanks for accepting me in such a short notice.
This place has take very great care of me and they even called and texted me to see how my new glasses are doing!!!!!! Great place I recommend anyone to come here to get your eyes taken care of
Dr Mendelson at Silicon Valley Eye Physicians (Sunnyvale CA) has been my ophthalmologist for a number of years. I have always found him and his staff to be highly professional and informative regarding my eye care.
Staff is very friendly. Been going here for several years, and have never had a bad visit.During covid, staff takes every precaution to keep everyone safe during visit.
Maricar is the best!!!! She’s very friendly and very patient to me. She’ll give you an honest opinion on what she think is best for you.
I wasnt expecting such excellent customer service and a high quality of experience and expertise. I was not disappointed in any way. This group was recommended to me by a co-worker and she gave them high praise as well. They made sure my experience was great and that I received any and all benefits with my insurance coverage. What a really nice and professional team. I will recommend as well as return there for any exam or supply needs.
They adhered to their COVID protocols carefully and ran the appointment very efficiently.
Thanks. Service was ALL RIGHT. See you next year.
Great experience from the moment I made a appointment I knew I made the right choice. The day of my appointment I was even more impressed by the staff and also how clean this facility was.
Ocular Exam on time. Did additional tests and scheduled me for more tests in a month. Can see coronavirus is a challenge for everyone. Seems like SVEP is following a good process.
To say Dr. Wu and the Myopia clinic was a blessing would be an understatement. I’ve had glasses since I was 10 and as an athlete I’ve struggled to play with them. I tried soft contacts but these because too difficult especially after my concussion. Ortho-k have changed my life in such a short time. I no longer have to worry about the dryness, comfort, or contact kits when I’m playing sports or in school and am truly able to focus more on activities during the day. My vision always felt like a burden growing up but being able to put them in my eyes at night and wake up with 20/20 vision just makes me wish I started sooner! My biggest fear was around making sure I knew how to use the hard contacts safely and properly but Dr. Wu and the staff put me at ease immediately when mentioning the frequent checkups, 1-1 training, and labeled materials.
Had a very good experience in silicon valley eye physicians. Registration process was excellent and quick. We booked the appointments in prior. State of the art equipments. Eye examination was also very thorough. We got the eye checkup done by Dr. Kevin Wu. Very reputed and excellent doctor. He was very patient with all our queries and took extra time to explain everything to us. Medicines he prescribed was also excellent.
Prompt and excellent COVID safeguards
Very friendly and professional. staff. Also very Covid safe procedures. Highly recommend!
Dr. Johnson is very very patient and professional. I have been her patient for 3 years already. All staff in SVEP are friendly and helpful.
Very nice office setting, great services, Covid prevention is on top!
Great place, knowledgeable specialists, everybody is very nice and polite
They have very nice equipment for eye exams. People there are very nice and professional.
Great experience, v clean facility, good staff and awesome doctor. I highly recommend Dr Johnson.
Dr. David Mark is a very good doctor..The office staff so professional ..
Had a great visit with Dr. Marks today.Staff was great, very professional.
Very professional friendly service.
I have gotten eye care here for years and always have been impressed with the courtesy, care, and professionalism of staff and providers alike. Even during the Covid-19 pandemic, they provide superb care with systems in place to minimize likelihood of exposure to the virus.
Very nice stuff and clean space.