All the employees at the Lawrenceville Suwanee Rd location were very friendly, very helpful and they went out of their way to get me a product that wasnt on the shelf. They brought it out on a forklift. Customer service was courteous and professional.I didnt wait too long compared to the store in Hamilton Mill where they told me to wait for someone who never showed up. I left after waiting fifteen minutes.

Good store. As is the usual for The Home Depot, they manage to find helpful and knowledgeable people to staff their stores. The parking lot was a little dirty. Overall I was satisfied with the help I received and felt like I made the right the right choice to come and visit.

This store has a wide selection as most home depot stores. No complaints about the store overall.However, my favorite part about this store, (I have been there several times as I have been doing work on my home), is this one cashier who is SO happy and full of great energy. The way he greets me every time and the cheery smile he has is contagious and makes my day every time.I went the other day for the first time and he wasn’t there and I felt disappointed. I’m hoping to see him next time I go.

It was great experience.The man name SAL very helpful. I was looking for air filter, he showed me different kind and each one had own benefit and price Wise was wonderful. I will go back for more item.

Just stopped by the pick up a few things for a project. Home depot is the best. Fantastic employees.

Bought a mower on June 16th. Used once with no issue, went to use the 2nd time and it didnt work. We were about 12 days outside of the return policy. So we had to have the mower repaired. Turned it into our local home depot to get it repaired. It is September 8th and they still havent repaired it. Most of the time they will not answer the phone or return calls. Reached out to corporate and got this following email.Hello Sarah and Joe, thank you for contacting us regarding your lawn mower repair. For the best assistance with this matter, please contact your local store. We do not have access to repair updates. As a result, this will have to be handled at the store level. -DemetriaWould not recommend.

I needed a toilet tank to fix my cracked one, Glacier Bay elongated. Customer service so took care of me. Since they dont just sell the tank, the woman at customer service called around and then hooked me up with just a tank. I love this kind of care, and I will be sure to support this Home Depot in the future.

Will never buy anything from Home Depot. I ordered a refrigerator, washer, dryer, and pedestals back in June 30th 2021 to be delivered on July 17th 2021. Found out one of pedestal was severely damaged so I had them take back washer and pedestal. Rescheduled for July 31st 2021 and delivery came they forgot about the pedestal. Called customer service and there is zero customer service. They told me they have to do some research and would call me back in couple business day. Its been more than a week and no call. I call customer service again and they have no idea and I have to repeat myself and go through their process again. All they are telling me is that someone will call me... Very frustrating! I also found a dent on refrigerator couple days ago. I am not sure if I will be able to do laundry anytime soon....

What else can anyone say? Amazing

This HD is one of the worst for customer service. Today asked for assistance, guy acted like it was such an inconvenience to help....if you dont want to help, then make things more accessible to people under 6 ft tall.

Impressive! Just bought the 20v DeWalt pressure washer… haven’t even used it, but Home Depot delivered it in less than 2 hours! Impressive Delivery, Better than Amazon Prime! Didn’t expect that.. and don’t expect a review on the pressure washer unless it’s as impressive as the delivery.

I used this store because my store was out. The people who delivered barely spoke a word, loaded the goods and then left without a kiss goodnight. I usually tip.The curbside option is great.

Home Depot was great today. They match any online price and their staff always very helpful!

The great Bait and Switch! They did not honor the display sale sign and tried to charge me 30% more for an item. The manager is a joke with her excuse by not honoring the display price. Bait and switch deals lose you business. Lowe’s would not have done this to me.

I routinely go to this location in the staff is quite helpful. It doesnt have the very best HD garden center, as it is somewhat small, but it is well run. I find its harder to get help in the building materials area.

Staff was nice. Clean and organized inside and out.

Had just what I needed. Employees were really helpful.

I always looked forward to Home Depot until recently. When I called to cancel the card 9k+ CC of Home Depot as I was really annoyed and upset with the service I received. Response from the agent on other other side- Ok sir we can cancel your account, no problem. Then for formality purpose she asked me why are you cancelling, to which I shared my experience and her response was- ok, no problem, your account has been closed, Thank you for calling Home Depot LoL :D. Great Customer service. Fortunately found other great options whose people especially over the phone understand the meaning of CUSTOMER SERVICE.

Online order pickup. Quick and easy, with great customer service.

Always the Place for your Home away Home accessories.

Great store super clean today

Last minute truck rental needed and they came thru like CLUTCH!

Was buying stain. Dave was a great help to me. Was my best experience in any Home Depot.

I’ve got to say best customer service I’ve ever experienced!!!!!! I went in your location looking for help with my home remodel and was greeted by Mr. Eric Wagner he is such a joy and so knowledgeable with everything!! He took the time to explain everything I would need and how to install and complete my project with confidence! Because of him my project was a breeze and all my friends and family swear I hired someone to do it lol I’m so overjoyed 😁 I will definitely be coming back for all of my future projects and recommending Mr. Wagner to everyone I know!!!! This man deserves a raise!! He wouldn’t even take a tip that I offered him for his time and effort..

Layout is super user friendly. Items are organized and located in an intelligent way. Checkout is very easy. Self checkout technology is so much better than any other retailers or grocery. Easy to find knowledgeable help.

Always a nice experience and staff is well informed or will find you someone who is to help you out.

The staff here are phenomenal! I absolutely love them! They are THE most caring, cordial, welcoming, knowledgeable people Ive met since moving here.

Lost a full day and had to delay a job by a week due to the sheer incompetence of the tool rental department. If you value your sanity, go somewhere else.

Its a Home Depot and gets the job done. Customer service is decent but Ive seen better at other Home Depots. Definitely some room for improvement there.

Very organized and clean. Employees are very helpful.

My hubby goes there at least once or twice a week. It is rare for him not to find what we need

SaL was very genuine and helpful and professional. It makes the world of difference in a place like Home Depot where one easily get lost & confused. But he was very polite & helpful. Thank you SaL....👍👍👍

I really didnt like the customer service here. People here should be trained better. And this store really doesnt caring much to be honest. Had to come here because it was closer but I will rather spend more in gas then feel like I am coming in asking for a favor as if the staff was doing their job for free. Never again.

I been finding everything I need, and that is a great thing this days. Prices are high, but its the same everywhere.

Great service! Better than Lowes by far! Always someone to help.

A great place to get supplies for the home. Great service too!

Wonderful home Depot!

Kudos to Will & Josh for putting together that elusive Makita deal for me!

Seemed like every associate was too busy picking orders for people to address the customers in store. This place was pretty dead for a home depot. Probably walked past ten associates and nobody said hello. They prioritized self checkout. So if youre a fan of ringing yourself up might be worth the trip. Seems like the customer service level keeps dropping with no end in sight.

This location is good. Same as other Home Depots.

Personally would not shop here. I have been a long time HD customer for over 10 years, but this customer service has greatly declined. Rarely can you get an employee to help with an actual issue. If it is not a simple answer and explanation they are completely lost. It might be time to switch to Lowes. My money wont go to a place like this any longer.

The store is great but they didnt carry the band saw blade 35-3/8 in. Then I tried 2 order a pack of 3 they told me I couldnt I had 2 order 25 to get them sent to the store not happy about that

I rate some store on weather they have power chairs .this 1 did im over 65..i can walk but too go up and down 30 Isles looking for just what i need.buy the time i get too the back of the store 1 time i need too stop and rest my legs ..i know they have a directory on my ph but many times.inside my ph is blocked .i think they need a kiosk in frount of the store telling me witch aisle its in

Incredible customer service! I’m new to the DIY world, so I needed a lot of help during a recent visit. From the carpentry department all the way to the parking lot loading items into my car, everyone was so kind and helpful. Made me feel like less of a newby!

The pine straw is gray and decomposing, fern leaves, sticks, etc. in it. Looks like the old stuff I am trying to replace. It is also way overpriced and no more there than a regular bake. This is a huge ripoff. Going to Lowe’s.

Usually this where I shop but the service has gotten bad lately. Lowes is over priced but they have good customer service.

Arrived at Home Depot trying to buy a Christmas tree today. Asked an employee how to purchase and he replied “yea” walked away.. disappeared.. waited there by the trees/register for 10 min... went to get our car pulled up by the outside of where the Christmas trees were. Had to approach him again asking if we could get a tree.. he said “okay”. Handed us a tag and handed us a tree.. we asked if he would help us put the tree on the car.. he replied “I guess I could help you with that.”The worst customer service I’ve ever received ... ever. So strange. So awkward. Will never ever be returning to Home Depot purchasing a tree let alone paying $65 for a tree that was obviously so slim and sad with the saddest customer service ever.

You can always find someone to help you find what you need.

Nicest employees ever! Just love shopping here.

I have been a regular customer of Home Depot for over 20 years. I’ve just relocated to Suwanee and was very impressed and pleased when I walked in my “new H. D.” with my list and was promptly greeted by employee, Brian Fails. He took me all around the store and made great suggestions. He was very helpful and professional and made sure I crossed everything off the list! I don’t remember ever having quick and thorough service and I like my new H. D. location!!! Thank you, Mr. Fails. I will be back!

If you are a DIY designer, expert, or anything, this is your spot. Everything you can imagine and more.

Leland is very professional, helpfull and Excellent customer service!!!!!

Home depot always clean and employees ready to help you

Everyone loves THD.

Bob in the appliance department is the best!He was very patient to explained the delivery day on the refrigerator that I bought today. He also helped me to saved more than $200 because he found out there is promotion on the item even after I have already paid for them.Than you Bob.

I have never had better customer service. When part of my order was missing, they searched high and low until they found it. They clearly put customers first and made me feel like my problem was their problem, even though it technically was. 5 stars for the awesome effort, help, and cleanliness of the store.

Lots of great plants ready for the spring plantings!

Good plants

Enjoy shopping here. The staff is always helpful and courteous.

I visited the ladies restroom and sliced my hand on a jagged piece of metal protruding from the toilet paper holder. No paper towels in restroom, I washed it with the soap there and stopped at the near by employee lounge they said go up front to the cash registers. There I found a man who said he was management. He opened a pathetic excuse for a first aid kit. He gave me a bandaid, I helped him find some antibiotic ointment. He said sorry but really didnt seem very concerned at all. Hope no one else is cut by it. A store of this nature should be better equipped for customer injuries. I hope I dont get tetnus, Home Depot. If I do I will be in touch.

This is a location with great service and friendly employees.

You can buy DYI stuff here

I like this store, its newer and bigger. I was picking up something I ordered online, they had everything ready for me, was easier than going to the store to find the item and them buy it

HD is laid out well, and I think is probably better in that regard than its newest competitor, Lowes. Yet its sometimes impossible to find staff at HD, and more often than not they have no insight as to product.

Suwanee Store:Emily the front end desk mgr should learn to keep her mouth shut and her personal thoughts to herself! Although this person knows that I am a regular and that I spend an enormous amount of money, had the nerve to push her personal views and insult my intelligence and my civil rights, because I did not have a mask. Spare me the lamnstream propaganda and just do your job! I can shop elsewhere. These people are going to loose revenue, as so many have lost their jobs & businesses due to this greatest crime against humanity. So next time, if possible, spare us your personal views and politics and just do your job!

Gotta be the worst quality pine straw you can find. It looks 3 years old and full of leaves and sticks. Home Depot should be embarrassed to sell it.

This place is really organized and the team members are kind!

Great go to for all project needs and great friendly employees!

Easy access, lots of parking, good people helping you inside.

Its Home Depot so all the usual good prices and selection. Curbside pickup was worthless as we waited about 10 minutes after texting. Ended up going to inside to the pickup counter. Dont offer curbside pickup if you cant provide the service.

I love this location - its always always clean, organized, and well stocked. And the employees here are the nicest ones Ive seen across all the Home Depot locations Ive been to!

Very poor customer service, it seems no one care.I order item online for delivery came from Suwanee location dirty and damaged about 5 days ago and I have been trying to contact customer service to resolve the issue they keep me in hold for hours and hours, in the end they take my number and no one even calling back!!!Don’t waste your Time and Money and use other companies caring about their customers.

Great place for your home Provements needs, everyone was polite!

Great place to go for help with problems or advice, great custom color matches and easy layout.

Great experience working with Debbie in kitchen cabinets today!

Love HD most of the stall are very helpful and if they dont know something they do their best to find out.

Nice store great folks.

Everything you need including Tool rentals

They always have everything to fix the home

Friendly employees will come again, even tho there is one closer to my house

Clean, well maintained. Was commented by my brother that this home depot and ones around the area are unusually clean compare to the ones in Texas and California.

They dont have garden cashier open so you have to walk all the way back to de other side !!! No no no

Best Home Depot in North Gwinnett area. Always well-stocked and an excellent garden department! They are taking social distancing, store cleaning and best corona practices seriously here.

Tool Rental - Just left the Satellite Blvd/Old Peachtree loaction to rent a pneumatic air nailer. The associate discouraged me against it claiming he didnt recommend if never used it to lay down wood floors (which I told him was the reason I wanted to rent one). I bought one from Amazon, but I need a more industrial strength nailer. I wonder if he discouraged me because Im a woman. I wonder if hes ever discouraged a man who visited the tool rental department to rent tools. There are plenty of women (and men) with YouTube vids that have used these for the first time.

Clean and the staff is helpful.

Always well stocked. Very neat. Very helpful staff. Military discount.

Good covid 19 protocol by employees and some customers. As always good selection of building materials. Household cleansers are a bit lacking but thats to be expected.

Its a nice place with good staff. Nothing amazing

Experienced amazing assistance from Matt in Tool Rental today as he really helped me finalize the work I needed on replacing the old gears on my garage door opener. Very first time in this store and I am grateful for Matt and Jeremys willingness to stopping what they were doing to assist me. That made my day!

Never let me down but prices kind of high.

I bought several small vegetable pots and tried check out at garden, cashier was African-American wear a cotton hat, I tried put 2 pots on 1 plastic bag for bringing pots safely but she said that we dont have enough bags and she put 3 pots on 1 bag and act so rude, would you believe Home Depot doesnt have plastic bags?I was going to bring manager to ask if you dont have enough plastic bag but I didnt because I dont want to spend time arguing with cashier and make my blood pressure high but It was bad experience enough and so upset

Way understaffed. Cant find any help. Absolutely the worst home depot of the area.

Really difficult to find help in there but that is typical most locations. Lowes isnt much better to really be honest. Get it together Home Depot. Thanks.

A good spot. Plenty of inventory and quick commute. Employees are helpful.

Generally a clean well attended The Home Depot department. Go to pick up different tools/materials for various projects.

Dalton in the gardening department is the best! He is extremely friendly and in the know. He gave me superb advice for my garden, deck, and backyard spaces. Thank you, Dalton!

Generally no issues. Items in stock mostly match online inventory numbers so it is easy to verify before going. Not sure how much the individual store plays into that. Employees are the right amount of helpful, not too little, not too much.

Garden center staff was extremely helpful

Great Customer Service!

Had what I needed but all self check out would not accept cash. So everyone had to go to one register. 10 people deep. Left my product and am now at Lowes.