The worst customer service I have ever experienced. Erica the sales manager is dishonest and will say anything to make a sale. Doesn’t return calls make false representations and doesn’t stand behind a word they say. Your calls are never returned phone answered by a woman with no authority can’t help you in anyway. Honestly never had a worst experience with a company like Dynasty. Do your self a favor don’t go there I know struggle to get my deposit returned after 3 months of lies and misrepresentation. I don’t even think they deserve a star. Never once told me the truth about my order?

I had ordered some supplies. I had gotten a call to let me know that they had come in, so I went to pick them up.

We bought a hot tub from you a little under a year ago and it has never worked correctly! The hot tub was very expensive and I would like you to rectify the problem that we are having. Also could you let me know the time frame for a pool to be put in and some quotes on them. could you please respond to my email

We have been going to Dynasty Pools since they opened. They have always had products we needed and guided us in the right direction of pool care and maintenance. We also recently had an issue with our robotic pool cleaner and cannot say enough about the excellent customer service of Dynasty Pools. It was all taken care of for us just in time for the beginning of the pool season! If it wasn’t for Dynasty Pools and their care to help the customer, we could have been needing to purchase another cleaner.We are very thankful for all of their help in correcting the issue and highly recommend Dynasty Pools for all your pool needs. This place goes out of their way if needed to help the customer..it doesn’t get better than that!

Completely Remodeled inside

I stopped in to find some supplies for my above ground pool and ended grabbing a few extra items they had in stock like inflatables & games for the pool. Great prices & customer service. Highly Recommended.

Stay away from this pool company they are all very dishonest. They pass the buck from one employee to another. I made an appointment and when I went to the store the first thing I was asked was who did you talk to on the phone I knew right from then I has dealing with liars. Buyer be ware.

Purchased a 1.5hp Hayward pump today. Expensive, but I did get the Veterans discount. Thank goodness.👍🏼Staff were helpful and polite.

Louisa .. people person, loves to speak to you ..when you call, you’ll get her answering the phone.Vincent.. knows his work.. how to Fix issues .. ie: pipes into the filter.. replace Sand.. etcJose’ .. very personable.. watches what Vincent does.. & a great help to him..thank you ‘all’ for working with us.. in Lincoln RI.. helping us..sometimes it does take a littl’ while to get a ‘service call’ but at this time of the year.. it’s pretty much expected.. everyone needs something fixed.. & I’m sure their past clients come first .. this is only my 1st year dealing with Dynasty Pools.. Swansea MA.Colleen M (Casey) Ranieri

Dynasty does great installation work, but you will hope its perfect as they WILL NOT RETURN YOUR CALL after you pay them. They are totally non-responsive. My pool renovation cost >$75k and they would not return my calls.

Dynasty called me and said they would reimburse me for the faulty work on my pool if I took down my negative posts on Facebook, Google and Yelp. I told them I would once they reimburse me. STILL WAITING!! They arent honorable enough to uphold a deal! DONT hire Dynasty. Kadisson Pools came and redid my pool after Dynasty screwed it up. Kadisson was great. Pool is awesome and trouble free!

We are looking to install a Fiberglass pool (cash in hand) so called and talked to someone on the phone. She told me that she could not answer any questions but assured me that the owner would call me back the next day. After a week passed by with no call I emailed Tony Amaral at address listed on website. Still no response from this business or owner. Funny, I saw Gerry H review from 9 months ago about lack of responsiveness. Guess the business either hasnt learned or doing so incredible that they no longer need anyones $$. If this is a representation of their company, I will take my business elsewhere.

Best service and pump fixer anywhere! He’s a magician at fixing my ancient hot tub pump so happy he’s still there!!

Always very helpful, knowledgeable and goes above and beyond! Thanks!!

I have similar experience like most of the other customers. Horrible response, store staffs have no clue. Months passed by but you wont hear from them. Beware !

Eddie is very helpful in the service department. Would recommend them!

Very polite and friendly assistance, will be back.

Best place to get your new Pool or if looking to service your pool

Show at least sell chlorine. What ok. Pool store????

Complete renovation