Got a 2011 Prius for an amazing price! Used cars can be hit/miss, and I truly feel like I got a diamond in the rough. If there’s something there you like, make sure you work w Chuck! After many years of many awful dealerships, I finally had a good experience buying a car.

We bought a 2021 truck and it was handled so professionally and efficiently! I would say it was the easiest purchasing a vehicle that we have ever had. Shout out to Dan Paul and the finance team. They were extremely thorough and made our experience stress free.

Brought my 2018 GMC Sierra 1500 in for service and very pleased with the overall experience. Rich P from service dept kept me up to date with pricing and status of my service work. They found a GM recall that took care of my issue and offered some maintenance service that was needed as well and at a very reasonable price. Would definitely bring my truck back for additional service if needed. Always a relief to work with professional courteous people with car issues.

They couldn’t have been easier to work with! From the sales department to the finance department. They made the buying process stress free and easy. I went in there to just see if I could get the car of my dreams and was shocked they where able to get it done the first time. No back and forth to the managers office simply “ this is what we can do on your trade and this is the price of the car and here’s your payment”. Jeremy Stewart was great never pressured me to buy. I call him a couple days before and told him I wanted to test drive several different cars without buying on that day. He never pressured me. just gave me the keys to the car and let me test drive them. 2 days later a bought one of them from him. Great dealership if they all where like that. Carvana would exist!!

I was really happy with my experience here. I shopped around when looking for a new truck and the one thing that sealed the deal for me was the service I received from both the salesperson Nick and the finance person Mike. They both took the time to answer my questions and make sure I was comfortable with the purchase. Its the first time Ive ever purchased a vehicle and not felt pressured into buying. I visited several times to look at the truck, often on my lunch break from work, and Nick accommodated my short schedule. He kept in contact with me, but only to answer questions, never pressuring me to come in and buy. When I made the decision to buy the truck, Mike sat down with me and discussed all the options for financing and walked me through the process quickly and made sure to explain everything. I will definitely be back when its time for another vehicle.

We own a 2013 Terrain that was using excessive oil. After a 5000 mile oil consumption test, during which I had to take the vehicle to the dealership every 500 to 700 miles to have the oil checked. The end result was the dealership rebuilt the engine with new pistons. Alex in the service department was very good to work with. Thanks Alex.

I felt extremely comfortable at this dealer. Most of the time it feels like you’re fighting with the dealership or salesperson, but at this dealer it was the total opposite. I was treated with respect. It was a no hassle deal, literally. My salesperson was also extremely knowledgeable and personable.

They treat you like family at DeKalb Sycamore Chevy. Ive purchase vehicles and use their service department. Theres no reason to go anywhere else. Start here... you wont be disappointed. (long time customer)

Their sales department was very helpful with us. We had Chuck Gasso as our sales person. He was very thorough and gave us all the information we needed. The finance department was really quick and Tony did a great job with the breakdowns. Definitely recommend them if you are looking for a new vehicle.

I have bought several vehicles from Tony and this dealership over the years and will continue to come back. Everyone from ownership to sale and service work together to take care of their customers.

The service men and women are all very kind and accommodating. I love how personal and just plain kind they are. Also very informative and explains any issues to customer before proceeding with anything. Highly recommend! Thank you all for putting the customer first!

I always have a pleasant interaction at the dealership. Brandon and Alex do a great job keeping up on where my repair is progressing.Thank you!

Went to look at a vehicle today. An employees 2010 Mazda 5 with 66,700 miles. Asking price of $6,999. Iwas ready to give them cash if the test drive went well. It did not. The a/c didnt work. The drivers headlamp assembly had condensation inside. There was a clunk in the front end when taking right corners. The transmission would grind when going into 2nd gear and the gear selector knob was very loose, spinning while I was trying to change gears (implying it had been taken apart already and not put back together well). When I told the sales person what was wrong and that I was disappointed having driven 45 minutes to look at this vehicle, I was told its an as is vehicle, they only test for safety and she looked at me like I was crazy for thinking I would get a decent vehicle for that price. She acted like it was no big deal that they were asking that kind of money for a vehicle clearly not worth a couple thousand. This vehicle was not only falling apart, it was definitely not safe. I dont think Ill be back to purchase any vehicle here.

I scheduled an appointment and was welcomed right on time. My truck was checked over and a report handed to me with explanations. I appreciate the way they are thorough with the complete service

Brandon and the rest of the service team did an outstanding job, as always. You always go above and beyond which is why Dekalb Motors is my dealership and one that I recommend to everyone

There was a nice seating area with tv and free wifi for my waiting pleasure. I came in without an appointment for an oil change and tire rotation. In less than an hour, I left with those items taken care of plus a clean car inside and out! Top notch service! Thank you!

We had a problem with our car and did not have an appointmentd. They took care of us and was very pleasant. We enjoy going there as we feel we are welcome and not a bother.

As always it was a great service experience. Great communication, transparent, and timely.Thank you!

All of the gentlemen that helped me with my brake issue were very friendly and super helpful. The cashier that checked me out was also very nice. Everyone that I have ever encountered has always been extremely professional and very accommodating. I love this dealership and their service department!!!

Didnt have what we were looking for, so ordered the truck we wanted. Took a little while to come in, but our salesmen Blaine kept us informed. When it showed up, he made sure everything was right. Paperwork was easy. Arranged for someone to go over all the bells and whistles the truck had. Very enjoyable experience.

Techs very helpful. Coming back for tires and 50k Trans 4×4 service.

I have purchased my last 3 vehicles at Dekalb Sycamore Chevrolet because I feel like I can trust the salesmen there and like to support local businesses. My most recent experience with Dean was excellent. Dean was able to find me exactly what I needed and I am very happy with my new vehicle. Thanks Dean!

Everyone was very helpful and I felt like I got all I wanted to make a no haggle deal!!

My first purchase at your place but have know Tony in sales for a long time. I asked for him and glad I did as he knew about the car I was looking at and answered my questions. He was not high pressure, and pretty well waited until I could make arrangements. He handled the sale OK in my mind and would recommend him as a salesman to anybody wanting to buy a car.

Great service, knowledgeable service representative, price is what you expect for going to a dealership (you get what you pay for). It’s nice to know there is still customer service, you call you talk to a person not a computer. Up date on August 2-2021 Left vehicle for repairs, service called for permission to fix leaking hose said go ahead fix it, never heard back from them. Called the next day to see what was going on with my vehicle, service was busy and was told they would call me back, they never did I finally called them at 4:00 that afternoon and again was told service was busy, but vehicle was done and paperwork was being completed.

Great place. No hassle. The staff was very friendly. Would by there again. Thanks Cassie and Mike. Love the Truck. 🙂

Very prompt and courteous. Great place to do business.

I have just purchased my second vehicle from this dealership, I like the haggle free way the dealership sells there vehicles. i know the price on the vehicle and my trade in is what the price will be, no back and forth hoping my negotiating gets me the best deal.Blane sold both vehicles and the staff support will make me seek out this dealership for future purches.

The worse service. I purchased a car that says 68 miles online when I went to see it was 73 they said thats not a big difference I purchased anyway because I really need it . Months later I went to sell my vehicle they gave me an estimate so I came back a few weeks later because they said they will keep that estimate as long as the car was in the same condition so when I went back they offered me less of what they said. They said because the check engine was on and the car was in the same condition as last time. They found thousands of excuses to not give me what they said last time. Everything they sell worth but not ours. Also the sellers put too much pressure on you and if you dont buy at the first look they ignore you next time .. EL PEOR SERVICIO NO SE LOS RECOMIENDO BUSQUEN OTRAS OPSIONES DE DEALER AY MUCHO MEJOR DE DONDE ESCOGER CON GENTE MAS AMABLE QUE. O TE PRESIONA NI TE PROMETE COSAS QUE DESPUES NO TE RESPETAN.

Always great service at Dekalb Sycamore dealership! Helpful and friendly!

I had a very good experience overall. The crew in the service department was very polite and helpful. I went in for an oil change, I was told my car would go in within 15 minutes and they kept their word. I was in and out of there fairly quick.

I just purchased a 2021 2500 4X4. Tony H. was a great salesman. Very easy to workwith and he was very knowledgeable about my new Silverado. I will definitely go to him on another vehicleand refer him to my friends. Darryl Duff.

This was my first experience working with Dekalb in Sycamore as I am from Lansing Michigan. I worked with Chuck Gasso and Mike Forde over the phone to work out the detail. They were extremely prompt and thorough helping me virtually and helped me to feel exuberantly comfortable! When I arrived at the dealership I was greeted by friendly staff members and then welcomed by many more making me feel like royalty. The ease of working with Dekalb was one of the best experiences Ive had in a purchasing environment. They have an impressive business practice and impeccable ethics treating the customer with respect and kindness! If you are looking for a friendly dealership and the process of buying a car is something you dread then I encourage you to go to Dekalb Chevrolet in Sycamore and see Chuck and Mike as I believe they can change your mindset on how purchasing a vehicle should be, which is nothing short of a glorious time! You may even be sad when its done like me because you were enjoying yourself so much.Best, Jake Monroe

Excellent experience in purchasing a used 2017 Tahoe, well worth the 1:20 drive to visit (2 times), with all personnel listening and responding to concerns and needs of our purchase. Thanks again to Jacob R., service, finance, and used car manager.

First Oil Change and Tire rotation on my Silverado, everybody was great!

Great place to do business with! Absolutely no pressure sales. Cassie our sales person was very helpful and easy to talk to. Even after test driving 3 different cars. Then later she took the time to order and install an additional component for the car that we purchased. We will definitely come back when we are ready to make our next purchase.

I waited eight weeks to post this because I thought my experience was too good to be true. One of the best, if not the best, car buying experiences I’ve had. Purchases a used 2015 Toyota Tacoma and it was exactly as described: clean, not cosmetic blemishes, and runs great. They did a complete oil change, ran over the maintenance history with me, and the price was great. I did my research, there was no need to haggle. Though Dekalb Sycamore Chevrolet Cadillac GMC was more than 50 min away they were thousands below the medium estimated price ($18.9K) where other local dealers were thousands over. (Average $23.5K) See chart attached.My sales consultant Carmen Hettel was extremely pleasant, professional, and a joy to work with. If I’m ever in the market for a used car again I’m calling her first. Highly recommend this dealership to anyone, you can trust what you read and see.

This trip was the most pleasant out of our last few to the dealership. On a previous visit in December, I had a tire mounted with the raised white letters on the inside when the rest were white letters out. I’ve seen one of the service reps make an appointment for customers only to come back and say the parts wouldn’t be in that day - here’s an idea - check the parts before setting up the appointment. This dealership used to be awesome but has started to slide in the last year.

Always great service, caring people to see job done right

Great people to work with. Easy purchase.

Wow! Contacted via email on Sunday. Received offer by noon Monday. Wired money on Tuesday. The vehicle was delivered clean 800 miles away on Thursday. Easiest vehicle purchase I have ever made. AND the team was very responsive to my questions and supportive with my questions. Thank you for helping me get the vehicle of my dreams!

If you ever need service for your GM product visit Rich P. In service. He has been so incredibly helpful with the issues that I have had on my Canyon. He always goes out of his way to ensure that you and your problems are taken care of and is always keeping you in the loop on what is going on with your vehicle. Such a great place to get work done!

Wonderful experience buying my new GMC Yukon Denali. Great price and Payton,our salesperson, was awesome to work with! They took extra time to do an inspection and fix anything that was wrong. Payton even drove it an hour to me to drop it off! Excellent customer service!!

I live in Rochelle and I own TNT motors in Oregon. I have a brand new Chevy 2500 that I was going to service with Chevy in rochelle but they couldn’t make time for me. So I called over Friday morning for an oil change and you guys had me in and out in 30 minutes. I was leaving the next day to Alabama

It was great Cassie was super great to work with and made me feel very comfortable and made the experience great.

Oil change was done in a timely manner. The drop off service was wonderful!!

This was the third time we have dealt with Tony Hoecherl starting with the Mooney dealership in DeKalb and the last 2 with DeKalb Chevrolet etc in Sycamore. He has always been informative and concerned about our needs. We have recommended Tony and your dealership to many people. And we have our cars serviced at your Service Department. Being in Sycamore is definitely a plus!

Even for just an oil change and tire rotation on a no-appointment Saturday, the service team at Dekalb Chevrolet inspects everything. They let you know whats failing and needs serviced right away as well as whats nearing the end of its life and needs looked at in the near future. I feel very safe driving my truck knowing its been thoroughly checked!

The sales person (Tony), owner (Ryan), and financial manager (Mike) are and were all terrific. They made the sales experience very pleasant and easy for me and my wife, we are totally satisfied.You wont find a better dealership or have a better experience!!

Everyone working was friendly and knowledgeable. i was told i needed new tires and was given some options.

Quality service, clean facility, and a good value.

Besides the dealership having to reschedule my appointment the service was satisfactory

Very pleasant, very efficient, sales person very helpful and knowledgeable.

I just recently purchased a used pick up here, the experience was excellent. They were flexible in setting up an appointment to look at the truck, which due to my work schedule meant arriving at the dealer within an hour of closing. From the moment I arrived to the moment I left I didnt feel any pressure to make a decision. Chuck was my salesman and he was excellent, very transparent on the vehicle and the history that he had available on it. I was very impressed, Ill be back and I recommend anyone who wants a fair price and great sales experience to do the same.

No pressure salesman.Nick went out of his way to find us the vehicle that we wanted and that was in our price range. We drove the negotiating. I would definitely go back!

I brought my Corvette in for its spring service but I also had a couple of items I wanted checked. They did their checks and gave me a detailed appraisal of what they found and sound advice how to proceed.Regards,Terry Aspatore

Tommy was great. Seriously the best car buying experience I have ever had.

Staff and service are always great!!

We were greeted as we walked in with very friendly staff. I was turning in my leased car and needed help in deciding what my options were. My sales person Tony Hoecherl helped us decide with such ease of our options. We didn’t need to spend the whole day at the dealership going back in forth over a car. He talked with the Mike Ford over financing the best options and we left very happy customers! THANKS to all for getting my new 2021 Chevy Equinox ready! Cathy & Larry Peterson

If you are buying a Chevy equinox 2018 and up .Check these pictures, It’s a manufacturer defect, one star for this location because they refused to give me refund or to fix it back as it should be, they said we can’t Guarantee it to be fixed and no money back or discount! “See the edge under the headlights for both side are uneven!!!!!

I didn’t buy my truck here ( it was used at a Ford dealer) but they are right by my house. I bought the truck 2 weeks ago and had a fender light out on my 70k gmc 2500 Denali. I went in and Alex in service just right on it I had no appointment. He got under the truck found it was unplugged. He cleaned it him self and re connected and sent me on my way. 2 weeks later I had all sorts of lights come on and the truck limited on speed. A bad tank on the diesel def system. Alex has called me promptly to update me. The part is on nationwide back order and is looking at 4 plus weeks. Tho I am very unhappy about the situation Alex has made sure to help me and work with me to make the best of the situation with a loaner and looking to get me a truck loaner as I use a truck for work. My truck will only go back to Alex as long as I have it.

Rich Padgett and is team are phenomenal! The service, the hospitality, the knowledge and transparency of just a superb staff!I had some repair work done on my 2013 Chevy Cruze. Everything was working great, until a couple days later when more issues began happening involving the radiator fan and engine temperature and check engine light. Not really sure what else can be done as the car is showing it’s age and mileage. If anyone can fix it though, Rich and his team can. Or it’s just time to trade it in and get a brand spanking new car! Thank you so much again for all your hard work and efforts. It is very much and greatly appreciated!Thank you,Scott Shepke

Top to bottom everybody was great. Chuck our salesman, and John our finance. Everybody was super.

Chuck Glasso and John Rivera worked hard with me to find the right deal. I had to replace my vehicle due to engine issues but still owed on it. They found me a deal I could afford

The one star is only because if not for this dealership, I wouldn’t have gone to a different one. I had come in looking to see if I could get approved for a car and was talked down to and treated like my business wasn’t worth the time. They told me I couldn’t get anything.I went across the street to the Chrysler Dodge Jeep and Ram lot and drove off with a ‘19 SUV with 28k miles as my first car AND a low payment. Go there! They actually care about you and aren’t afraid to work to get you a car, instead of this place.

Super nice Staff, and great listeners to the customers issues.

Best experience I’ve had to date buying a new vehicle.

I ordered accessories for my new Sierra I purchased here.The online descriptions were week, but after receiving the parts, Alex in service explained how they worked and assured me I would be happy with the bed cover I ordered and had installed.They even arranged a loaner while my service was done.Hands down the best sales and service team Ive ever dealt with.Both Cassie the cashier and Cassie in sales were very helpful as well.

Always friendly and courteous. Very professional and plainly explains everything

I went and worked with Chuck Gasso, and Mike Ford. They worked their magic as they call it and was able to get me into a vehicle that was safe and reliable. I definitely recommend going to Chuck if you have any interests in purchasing a used or new car.

Very good car buying experience! No pressure; friendly and helpful staff; will definitely consider purchasing here in the future.

All the people in the service dept. were polite, courteous and went out of their way to make my experience a positive one from the time I made the appointment until my vehicle was done.

Close and convient. Pricey but OK.

I brought my 2019 Chevy traverse here on a Saturday after the check engine light and battery charging system light came on. I couldn’t take it to the dealership that I bought it out because of the alternator going I wouldn’t of made it 40 minutes. After my dealership refused to fax over my warranty information and knowing the warranty company was closed until Monday Rich in the service department gave us a loaner and said he would call my warranty company on Monday. Come to find out he sat on the phone with my warranty company for four hours on Monday. He called on Tuesday with an update and by Wednesday my car was completely taken care of... They even alerted me to a recall that I was not notified about. I’m telling you I don’t care where I bought my car I’m never taking it anywhere else. The customer service I received here was second to none. I’m so grateful for all their help.

I chose to go to this dealership, 45 minutes away, over mine because of a positive experience my friend had. What he said about their service was the complete opposite of what I received. From the start there were red flags that I should have picked up on and should have never gone there. First, when I called to schedule the service, it was a big inconvenience to have the part ordered and ready when I scheduled my appointment. I got this from not only the service department but parts as well. So I ordered the part, hand it shipped to my house, and brought it with. My friend had the exact same service done, but had the dealership order the part. His service took about an hour and a half. I confirmed this rough estimate on the phone, when making the appointment, and was told the was a close approximate time frame.Service day came and arrived shortly before my scheduled appointment. The service took much longer than 2 hours. At 4 hours inquired about how much longer it would take and was told another hour to hour and a half. I ended up not getting all of the devices I needed done and had to leave to make the 45 minute trip back home to get my kids from school. In total, I was at the dealership for 5.5 hours.I get my invoice and go to pay for only one of the services I requested. I was charged $270 for that service when my friend was charged $190. So what changed in a few months that the price went up $80?DO NOT TAKE YOUR VEHICLE HERE!! Read and listen the poor reviews about the services. They are spot on.

A great place to purchase a car. Dan was the salesperson we worked with and he is friendly and professional. This is the second car my family has purchased at the dealership from Dan. He made it a pleasant experience.

Went there because they said my clutch would fall under warranty, it did not. Now a couple months later, the area that they would have had to disassemble to reach the clutch has fallen apart due to the bolts not being properly tightened, causing a cavalcade of issues. They claim it has been to long for it to have been there fault. When I explained to them that I’ve had a sick dog and haven’t even left my house the past 2 months they accused me of lying.I never wanted to deal with these people again after they did the clutch but motorworks dekalb told me that they’d rather have them fix what they broke so they sent me back to this dealer. Am looking forward to the day that I never have to deal with this dealership and their staff ever again.The car that they shuttle you is nice, so at least there’s that...

Staff went above and beyond to make the experience quick and simple.

The dealership always goes above and beyond my expectations every time I come in. I always tell everyone I know how great of a experience it is for me and definitely would be for them . I enjoy always going to the dealership to interact with all the great people they have there from top to bottom. Thank you very much for making car and truck buying such a pleasure and continue the great customer service you always perform.

Best service experience ever! I brought in my 2015 Chevy Tahoe last month for an A/C leak which of course happened during the hottest weeks of the summer and I was left with no A/C. The part (entire A/C line) was on a manufacturer back order due to COVID, but the parts department was able to locate one for me at a dealership in another state and get it ASAP! Alyssa spear-headed my whole experience from our first phone call to setting up the service appointment, arranging a ride for me to work, keeping me updated throughout the day on the complicated service progression, arranging the drop-off of my vehicle at work when it was completed, and making sure that I was receiving the best customer service all along the way. This was such a great experience and my A/C works as well as it did when I first purchased the vehicle from this dealership back in 2015! I will continue to have my vehicle serviced here. Im looking to purchase new tires soon. I will also be purchasing my next vehicle from here as well. I feel like everyone I have encountered at this location has been straightforward, honest, and caring. Keep up the great work!

These guys are always professional and perfectionist in whatever they do would not take my car anywhere else

I couldnt be more impressed. My husband and I scheduled an appointment to see a 2021 Camaro about an hour before they closed. When we arrived, they already had the vehicle pulled up for us to look at it. About an hour and a half later, we were car owners! I couldnt believe how quick the process was. I work at a dealership myself, and I see customers having to wait 4-6 hours to buy a car (which is insane to me).Daniel Paul was our salesman, and he is very friendly and outgoing. He made our process go by super fast. I can tell he is very passionate for his job. All salesmen should be just like him! He has a great attitude and loves to help people. This dealership does not waste time and gives you the best deal. And this is all coming from someone who works at a dealership. We could have purchased a vehicle from where I work, but we am so happy we came to Dekalb Sycamore Chevrolet for our purchase. Buy your next vehicle here!

Thanks to the man Connor he got me into a car the day i needed it!!!

Sent 4 emails to 3 diffrent people, got 1 reply back and still was unable to answer my questions fully.If a sales rep answers with I dont know that shows a lack motivation and the leadership has failed that rep.These reps are the face of the dealership, and not being able to perform basic research on a vehicle is an awful way to conduct business.

I have bought 3 new vehicles from Blain in the last 3 years he does a great job. Everyone there is very helpful

Always considerate. Spend the time to discuss things. I dont feel rushed.

I go to Brandon to take care my vehicle because for many years he has serviced my vehicles and has done an excellent job. I TRUST him.

I have bought two vehicles from Chuck, and has always been a great experience.

Chuck was amazing! Painless process, great friendly service!

Brandon definently went above and beyond! Thank you for a job well done!

Shantele and Adam were amazing!Love working with them each time!

My appointment was kept on time - job completed as scheduled. Staff are always very cordial and friendly and willing to answer any questions about my problem. Because of the covid I sure do miss the popcorn and drinks. Many thanks

Our company has purchased at least 6 vehicles from this dealership. Always an outstanding experience. Highly recommend!

I had a great experience working with Mitchell & Mike. They had my finance paperwork set up and ready to go before I arrived, and after the sale was complete, they delivered the van to my home in the middle of a snow storm all without batting an eye.

The people are friendly and made the experience stress free. Went home and the next morning one tire was flat. They patched the tire for free. Great customer service!!! #cassierodriguez

Rick and the staff were very friendly and helpful. I was very pleased with the work they did. Since they needed the car about 3 days, they gave me a loaner vehicle which really helped. The car was finished when they promised and it looks great!

Great and easy experience. Payton was my sales rep and was awesome. I cam in with a few models in mind. The Acadia I wanted to test drive could not be found the day I was in and I asked to be called if it came back. I was literally in the midst of making a purchase out of town when Payton called to tell me the Acadia was on the lot! I went and drove it and bought it. The financing team was excellent and made the process seamless. No pressure just good service. Thanks! I love to keep my business local!

Did a great job on the body work..

Most enjoyable place in town to buy a car. The whole crew over there is great. Dan Paul, Darrin Hoff, and Mike Forde went out of their way to create the deal I needed to purchase a car. It will be extremely hard to go anywhere else for my car needs. Thanks fellas.

Always Love the experience that I get at the dealership!