Terrible customer service. I ordered a unit for use at a construction site and have now had it onsite for one year. I was charged for hand sanitizer every month even though it was not changed out more than once every 4 months. I had called and complained and was told that I would get a credit back, but that never happened. The pump/clean service is every two weeks, they have missed two so far. Calling customer service is a complete waste of time, they promise to make things right and do not follow through.

Zero stars isnt an option, or thats what theyd receive. We scheduled a porta potty for a wedding that was supposed to be delivered Friday. Come Saturday, the day of the wedding, no porta potty had shown up. Instead of trying to do anything to remediate the situation, they told us too bad. We spent 3 hours calling everyone, searching for a replacement with no luck. Use ANYONE else. WORST EVER.

Work on construction site. Service is set up for 2x weekly. Very seldom serviced for the 2x that are paid for. We buy our own toilet paper because we run out when not serviced. The same mud is on the interior walls that has been there for 6 months. They dont wipe anything down when they do show up. Honey bucket provides service and cleans them. Of course United can beat the price, if you dont actually service them, you can provide sani kans alot cheaper.

Placed an order for 2 units to be delivered the day before an event called to verify about 5 times and I was never contacted back and they still havent showed up after everything and I tried getting a refund but was told they couldnt do anything till Monday worst customer services.

Great service, helpful crew. They were kept clean and used for an event. I suggest them

Called twice and was told it would be delivered on two different days and missed both deliveries. Will find a different more reliable company

I DO NOT RECOMMEND!!!!!I am only leaving 1 star because you cant leave negative stars, otherwise they would have max negative. Customer service is a joke, my company has been using them a long time and to take over a week to get a port a potty to a location is ridiculous. My company has over a dozen of their units in service at any given time, obviously they dont care about maintaining customers.

Horrible experience! I could never get any further than a call center on the east coast, Im in Tacoma, WA. They were quick to take my money...$150 worth, then did not show at the scheduled time.It took 7 days from payment to show up. When he did show up, the tech said he didnt have the right coupling to connect to my RV black tank, and drove away My information had been meticulously communicated to the 4 people I spoke to (which is how they operate).When I called back to request a refund, the customer service rep had to go through lines of authority to get the approval to refund me, although it should have been straightforward, as I never got service! It has been 8 days since they took my payment, and they told me I still have to wait a few days...not sure what that means...to get my refund. In the meantime, I still have to take care of my black tank.I gave them 1 star because the CSRs are nice and did their best, but the company protocol is horrible!I would not use or refer them to anyone.

During a maintenance visit the driver backed into our gate. The college student who maintains my yard watched him do it. UnitedSite services (Janis Roberts) then tells me their guy was not there the day in question. Who else would be cleaning the toilet?Never Again will I use or recommend your services!!!

Horrible service. Do not use. Missed cleanings, cleanings sub standard, no contact with customer. Go elsewhere.

Great customer service and clean

Okay. Hard to find.