Very friendly professional service, nice facilities. I only rated a three because the 2016 Buick LaCrosse premium I purchased had issues when I purchased it. While driving home from the dealer the tire pressure light came on. I was told to bring it back and it would be corrected. I waited two months so I had to make a appointment and pay $286 out of pocket because my golden maintenance contract I purchased with the vehicle does not cover it. I realize that waiting so long was my fault but the point is that I was sold a vehicle that was presented as being in perfect working order and it wasn’t and we payed a top price. I will probably think long and hard before thinking of buying another vehicle through the Hendricks group.

Jennifer Richards is the best. She goes beyond great service expectation. She made me feel like I was her only customer. she greets you with a friendly smile and conversation. They brought my car up and she noticed the tire pressure was not correct on all tires, she took it right back herself to them to get corrected all while smiling and keeping me informed. Thanks Jennifer

Recently bought a car at Dale Earnhardt Tallahassee, had the fortunate chance on meeting Faithlynn McFarlane. At first I was concerned because of how young she was. Boy was I wrong to have any concerns about her knowledge of the vehicles.She was outstanding and great! We laughed and had tons of fun. Faith was a 10 out of 10!😁😁

Very professional and felt like family thank you so much Travis Asbell and Mr.Terry White Extraordinary Priceless I am enjoying my beautiful Truck blessings to you all

Okay, let me be clear. This review is about Dale Earnhardt Jr Cadillac dealership moreso than Hendrick Collision. I am assuming there is a partnership agreement between the two businesses. My car was rear-ended and after going through a long journey of insurance nightmares, I received a check with no estimate from the other car owners insurance company. I felt certain it was not enough to cover the damage so I made an appointment to bring my car to the Cadillac dealership to see if they could give a more accurate cost of the damage. The receptionist scheduled the appointment and told me to bring my car to the dealership. When I arrived, I was told they dont do body work at that location and that I needed to take it to Hendrick Collision, which is on the other side of town. They called ahead and let them know I was coming but when I arrived was told they couldnt give me an estimate that day and I would have to come back. I asked if I needed an appointment and they said no, I could bring it in any time. When I brought it in the next day, they took my car and said they would let me know something by the end of the day. I called when it got late in the afternoon and not hearing from them to see if I could pick up my car only to be told they would be keeping my car for a few days. They ended up keeping my car for 9 days. I was never told it would be that long nor was I ever offered a rental car. The only updates I got were from when I called to check. Eventually, I got my car back and the work they did was great, no complaints there. They washed it and blew it out but didnt actually clean it. Dale Earnhardt Jr Cadillac dealership never followed up with me. I have been a Cadillac owner since 2008, this being my 5th car. Ive experienced top-level service at my dealers in Orlando, Tampa, and Atlanta. They would NEVER have let me walk away without a rental, would have followed up with me daily, and returned my car in immaculate condition. Cadillac should be EMBARRASSED at having a dealership treat a long-term customer like this. It has made me question whether I want to continue owning a Cadillac in Tallahassee. To say they are incompetent is a compliment.

Just an Amazing Experience. They have earned my business going forward. No pressure, No gimmicks, Just a good deal. Walked into dealership 15 min to close and Tracy stepped up and helped us. We told him what we are looking for and the next day it was done. Nice to buy a Vehicle from a reputable dealer.

Jermaine and Terry were wonderful to work with. They took their time and got me in exactly what I wanted and with terms that were what I needed them to be. Fantastic experience.

Alma Fajardo was a very good sales person. Very happy with her and Tony Berewer.

Mr. Larry communicated with me throughout the whole process of my car being repaired. They work very diligently with me and offer the best advice.Thanks

This was the easiest car buying experience I have ever had. Tracy Warner was our salesman and he did a great job. Very professional and trustworthy. I would definitely buy my next vehicle here. Great price and great experience!

Great service, timely and professionalTerrick’s always the best service oriented guyBest car wash at end of service

Nice place to get my car service and window shop the car lot. Customer Service was nice.

Best dealership I ever attended. Didnt buy a car just yet! But plan on to. Sale advisor faith was very helpful to so I definitely recommend her. Go Dale Earnhardt!

Wouldve have been a five star if it wasnt for the aggression durring the negotiations at the end towards my father in law. Other than that us was a very good experience and we love our Nissan.

Went into Dale Earnhardt Chevrolet in Tallahassee for a routine oil change. Two hours later I was the last person there. CSR saw me sitting there in the waiting room and said my Suburban was still waiting in the shop. I asked the CSR to expedite the service because I had to pick up my grandson. Another half hour and the Suburban was ready and I missed my pickup time for my grandson. It appears they forgot me. Im very disappointed with the dealer service especially since they were not that busy

Great experience always! This dealership is very punctual, courteous, and friendly. Thanks

When I took my Chevrolet Volt in for service all the staff performed in an outstanding manner. They did what needed to be done. The prices were reasonable. The waiting room was clean and well equipped. No problems.

I really loved how head-on and Precise they were with finding the perfect size vehicle for my family. The vehicle chosen is very comfortable and I JUST LOVE MY 2011 GMC ACADIA!!!!

It was fast, easy and the staff was very polite and not pushy or over bearing.We are very happy with our Silverado. I have wanted a truck like this my whole life. Its a dream come true.

Austin was a great salesman. He was prepared for my visit and was very congenial. The dealership also worked to get me with a number that I was comfortable with paying every month. I enjoyed my experience.

The Service Department was great! They got be in immediately and addressed my needs and checked over the Suburban from front to back. My Service Advisor, Jennifer, was super. If you need service on your General Motors vehicle, take it to Dale Earnhardt Jr GMC and Cadillac and insist on Jennifer.

As always my experience was great Terrick has never failed to make my visit a pleasure.He keeps me informed of the status of my service and makes sure I’m satisfied before I leave.

I used the valet service for an oil change & etc. It was a pleasant experience. There was no waiting -- my vehicle was picked up and returned on time. Communications both online and text were very good. The valet service is a nice touch. I will certainly use it again.

THIS DEALERSHIP IS TOP NOTCH!! From the time I walked on the lot they made sure I was very well taken care of. And the whole process was so painless. I got an unbelievable car for an unbelievable price and the staff is amazing! Dont believe me - go see for yourself. My 400 round trip was worth every minute, and from now on, Ill go out of my way to do business with Dale Earnhardt Jr Buick, Chevrolet in Tallahassee!

Josiah was our salesman and was outstanding. We started shopping early morning and this was our last stop for the day after no results elsewhere. Josiah allowed us time to look before approaching us was great to not feel pressured. He then asked what we were looking for and he and the Hendrick’s team made our purpose a reality. Josiah has since checked to ensure all is well since the sale which we appreciate. Thanks so much. A+ 5 stars 10+

Had routine service maintenance completed and the next day my engine light came on. They cant schedule time until May 12th 😡?! I have to travel on Friday well over 500 miles. What did they do to my truck? My truck is only serviced at a certified dealer, Chevy or GMC as scheduled. Owned this truck for just over a year.

Dale Earnhardt Dealership was wonderful. Our salesman, Travis Asbell was amazing. He was knowledgeable and answered all of our questions. He made sure we were comfortable and had everything we need. He has even called to check up to see if we were still loving our purchase. I will be sending all of my friends to him!

The salesperson was fantastic and knowledgeable. Alma was professional and personable. I enjoyed the process all the way through. It was also great to find out so much about the company owner, Mr. Hendrick and his desire to help people through Christ-like servitude.

THE CADILLAC DEALERSHIP PROVIDES COURTEOUS PROFESSIONAL SERVICE. I WAS IN AND OUT OF THE SERVICE DEARTMENT PROMPTLY. CONFIDENCE MATTERS WITH YOUR VEHICLE.

Having just traded in and purchased another Escalade, I can’t begin to tell you what a wonder & professional experience it was to work with Travis Asbell.From start to finish, he was highly respectful of my time, honest, straightforward and if he didn’t know the answer, he admitted it and got it to me immediately.I’ve never had a more pleasant car buying experience in my life.

I am extremely disappointed that the A/C in my 2015 Silverado stopped working at 64500 miles on Feb 21, 2021. I am extremely disappointed to find out that this is a common problem that GM knew about for 2014-2018 models and didnt do a recall to fix the faulty weld. I am extremely disappointed that originally I was expected to pay $2200 out of my pocket to fix it. But, I called a local repair shop and ascertained he stocked the part because of the commonality of the problem and would have done the job for $1110.21. Once I pointed this out to Jennifer Richards, Service Adviser, she negotiated with the service department and got me an acceptable price. Jennifer should get 5 stars, but GM should get none! I will probably go back to Dodge for my next truck.

Richard McMillian is awesome !!!very helpful and friendly . He takes the time to listen to your concerns, keeping you informed of the work being done. Offers shuttle service and goes over any and all findings!!!🌟🌟🌟🌟🌟

The service is top notch. Trust them with my vehicle and wouldn’t go anywhere else!

I have purchased all my cars from this location. Big thanks to Faith for my new 2021 Ct5 ! she was every professional and I got everything I ask for within my budget.

The service department was great. Jennifer was outstanding

Great customer service! Seamless and painless process. Recommend the dealership. Ask for Paul F!

I liked the last service done by Dale Earnhardt They did a great job on the service, but, there is always a but. They did not put the sticker on the window when the car is due for the next oil change and the wrote the mileage wrong on the receipt My car had 101811 miles on it at time of service. although the bill state only 95524 miles. I do not know where this came from but certainly not from my car. I am not a perfectionist but this indicate some sloppiness By the person who did the service.But I will come back because in general they do a great jobSincerely William A Hees

Our buying experience was first class! The sales team was great to deal with and Josiah was a pleasure!

Jermaine was the best salesman. I recommend him for anyone looking for new or used car.

Come in and customer service was excellent from the start, very helpful and worked everything out for me to buy my first car on my own.

Very friendly atmoshpere and Paul Fannon is the best! Very trustworthy and knowledgeable.

Josiah was great and very honest which is great to find in a car salesman. PLUS I found the car I liked with NO sunroof and guess what they did...added a damn sunroof. Winning.

I was very impressed once I drove into the service garage someone met me at my vehicle. They also provided a comfortable waiting area. A definite plus was once my car was serviced my name was not called overhead, a service rep came and found me and told me my vehicle was ready. It did not take all day and service was excellent

Travis did a great job on helping me with my new ride. 👍👍👍!

We drove about 2 hours to get here. I found the staff here to be genuinely friendly and honest. Thats why we bought a new vehicle here. This was well worth the drive. Thanks everyone for making this a great and easy experience. Ill be back!

I have had numerous problems with this 2020Cadillac CT5. The Battery will not stay charge ans dealer states it is the battery which has been replaced twice. I was further advised the cars battery will not maintain its charge any longer than 15 days. Car has been jumped twice. GM is aware of this problem but not taking responsibility for this defect in a $62,000 vehicle.My recommendation is to look for another luxury car elsewhere,Charles J PorteroTallahassee, FL 32317

GREAT PEOPLE, GREAT DEALERSHIP. WOULD HIGHLY RECOMMEND

Excellent service! I scheduled using the online tool which easy to maneuver. I waited at the facility while my car was being serviced. My car was taken in immediately upon arrival and completed in a reasonable amount of time. Will definitely use again.

Quick and easy purchase process. Sales advisor was very knowledgeable and friendly.

Jermaine Brooks was excellent to work with and he did everything to make me feel comfortable as a customer...

Wonderful experience! My Service experience with Jennifer Richards was fantastic. She could not have tried harder or been more professional. Everything fixed; very thorough. Thanks Ms Jennifer!

My husband and our visit at Dale Earnhardt was awesome. Our salesperson Faith was excellent and very helpful with our vehicle purchase. The entire staff that we came in contact concerning our vehicle purchase were awesome.

Great experience with Josiah today! Excellent customer experience with the whole team!

Overall the experience here was amazing! However, one person who made the whole process of purchasing a new truck here made it worth remembering in the worst kind of way. Not the saleswomen or the sales manager, who was nothing but respectful and fair when it came to the purchase. But it was the finance lady who oversaw the entire paperwork package at the end, Mrs. Kelly. This lady was unbelievably rude to not only myself but to family that I had on the phone as well. Pushy and disrespectful when being spoken to, as if I was a child. This lady needs to either retire or have some kind of customer service retraining, which she’s seem to have forgotten. Other than her being the rudest person I’ve ever had to deal with when purchasing a new car, the dealership was one of the best places I’ve been.

Awesome staff and vechicles. Very accommodating.

We drove from Panama City to see a vehicle we found online. We met with West and he was very pleasant from the beginning to the end of the sale.

Great service and friendly staff 👏

Paul Fannon is a phenomenal salesman. He goes above and beyond what is expected of a salesman to ensure the best possible customer service. Would not purchase a car through any other salesman.

Tracy Warner did an amazing job in helping me find a truck and the truck I wanted. Also amazing at helping get the best deals possible. Thank you for all the help.

Jennifer Richards in the service department went above and beyond all our vehicles needs.Jennifer explained Everything in detail and helped me to understand a lot more about our vehicle and warrenty. The drivers that dropped me off and picked me up, Jennifer was quick to let them know on both so I wouldnt have to wait.

Jennifer Richards, my service consultant, made my day! In and out in an hour! Super professional and helpful in giving me a referral for a scratch damage to be fixed.

Had a wonderful experience here today! Austin Howze listened to what we wanted and got us set up in a 2020 Terrain! He was very kind and personable! We will definitely be back and tell everyone to shop here when looking for a new vehicle.

Terrick is the best service Advisor in town. He always makes sure that he keeps you updated with what is going on with your vehicle.

Richard McMullen is my Service Agent..He is the BEST we love him. He is so professional, knowledgeable and has an awesome sense of humor..The techs is the back are good at what they do..Richard, Joe and Gene...I have known Joe Forever, but Richard and Gene are the add onesLetting yall know starting August thru Oct we will be traveling for the best deal on 2022 XT5..Have a great dayVivian BROWNmy last name isnt Wolf 🤣🤣

Scheduled an oil change.... 2 hours later I have an oil change and an attitude because I need to get home to my children. they werent quite done even though my car was parked. if I didnt have five more oil changes with these people I would not go back there. this is the second time Ive had to wait all day for an oil change that I scheduled its ridiculous..Was was told I needed a alignment which they did the last time I got my oil changed so is my car that I bought from them not holding the alignment or do they just automatically think I am stupid and will pay for it twice.

Excellent service all the way around from initial appointment request to picking up my car.Richard McMullen the service rep is an excellent representative for the organization.

Dealing with my salesman was a very pleasant experience. My salesman Travis Asbell was very knowledgeable and super nice to me and my wife during our buying experience. I definitely will have Mr Asbell handle my next vehicle purchase. Buying cars would be much more simpler if every salesman was like TRAVIS ASBELL is with his customers!

Travis is an awesome salesman!!! He’s a very good dude... honest and very humble. Pleasure doing business with Mr. Asbell!!!

Ryan Smith was an excellent salesman as we prepared to purchase our Cadillac XT6. He thoroughly explained the features of the vehicle and answered any questions we may have asked. He ensured us that any issues we had would be taken care of. I would highly recommend Dale Earnhardt Jr Cadillac for the purchase of a new or used vehicle.

About 2 months ago, I went to Dale Earnhart Jr Cadillac and I was shopping for a new CT5. The salesman took my information, driver license etc..I told him I’m very interested in purchasing the CT5. The price was a little out of my budget. He didn’t negotiate with me about the price so we left. I was a little disappointed. I thought maybe it because my ethnicity? I don’t know. 2 months went by and we’re in the month of December. I live in Fort Lauderdale and there’s a lot of Cadillac dealers here . The prices was reasonable but not the best. I was shopping on the internet and saw a CT5 with the right color and price range. Guess what.... it happens to be Dale Earnhardt Cadillac. To make a long story short, we negotiated on a price but we’re not quite there yet. I told him if you please take $200 off because of my travel up there. My offer was declined. So I almost went to another dealer until I received a phone call from him and my $200 got approved. I can’t believe they almost lost my business over $200 dollars? Are you kidding me?? Overall the salesman was very nice but the process was terrible. I just want my car and leave.

Amanda was very helpful and courteous. She answered all our questions and made us feel very good about our purchase. I will recommend other to see her if they are in the market for a car.

West was great! We drove all the way from Louisiana because the service and deal were too good to pass up. We really appreciate how everyone here was so helpful.

Clean quiet comp coffee tv snacks bathrooms clean polite friendly staff Tony and Jermaine were great! Very satisfied with my purchase will recommend others.

Enjoyed working with Wes and the team; they’re great! Richard is a great service advisor too!

Very kind and careing

Was just sitting here with my buddy when this dealership ship called him trying to get him to change his review on them. LoL. Are you kidding me? You think you can just apologize away what you did. Nice try.

Tim was great help and took care of my issues

This was truly a pleasant experience. When we arrived we were greeted by Ryan a salesman. Usually I dread encountering the sales people because they are so pushy and dont listen to what you want but Ryan was the complete opposite. He was friendly, sincere and didnt try to pressure us in any way. Ryan was very knowledgeable about the Cadillac product and was very patient listening to all our questions. Dale Earnhardt Jr Cadillac should be very proud to know that Ryan is a great asset to your company. Also the buying process went very smoothly and the lady (I am sorry I forgot her name) did an excellent job. In addition, Terry helped to explain all the features our vehicle had and was very patient. Your team made it very apparent that they love what they are doing and they love their boss.

Amanda Thomas was a positive influence in my search for a new car. She made sure I had the best contacts and answered all questions. Will recommend to friends.

Keiran is amazing, a true gem!

Very friendly and courteous service was fast.

Very experienced well-mannered new the business

The customer service and sales rep was awesome. Was very quick getting with the paperwork and getting the wife in a new ride.

Bought my car today...had a great experience...shout out to west phillips for getting me a great deal!!!!

I love this dealership. They are very prompt with handling all of my car service needs. They get things done in a timely manner. I would recommend everyone to go to Dale Jr Cadillac for car purchases and services! Thank you guys and gals for your help and services!

I was met in the lobby and asked to complete the review before my car was even taken. I was told by phone that it would take 15 minutes. I was told when my car was taken that it would be an hour. I waited two hours for a single tire to be changed. The waiting area was clean and socially distanced, that part was nice. Wouldn’t recommend coming here unless you absolutely have to.

Amanda was great! She made us feel welcome and spent time to get to know use. She was sincere and worked to make sure things were a good fit for us.

Comfortable showroom and friendly staff.Larry was charismatic and very helpful in getting us our new vehicle. Also, very quick process.Thanks!

Kenny Bradley was an excellent salesman!! I would definitely purchase again. Overall 5 star experience!

Please do yourself a favor and stay as far away as possible from this service department. The lack of the service department in keeping me informed on the status of the repair to my car is epic. You have been warned!!

Jennifer was great, I appreciate when people do what they say.Great service and facility.

DEJ took care of our problem promptly and we had our auto returned the same day. Very good service!

A great team of professional people who understand mixing sales with the buyers goal. I would recommend this dealership. They have a great team approach all the way out of the door. The specific persons I dealt with on the sales side were Ryan Smith and Terry Price. I recommend this dealership. I didnt experience any annoying practices or hassles. A great business interaction and experience!

Very good experience dealing with Mr. Keiran Balbag. My wife and I never felt any pressure buying our new car.

Terry the service technician was very efficient and my car was well taken care of and the work completed on time.

Great service, given appointment time arrived at scheduled time . Work completed CSX and on my way in just over hour.

Everything is first rate. Everyone very helpful. Highly recommend this dealership

Went in for an oil change & front-end alignment. The alignment was not corrected. Returned vehicle for correction but it still was not corrected; & that’s after paying $100 for the alignment!They later reached out to me by email but only gave me their primary phone number without a contact. Doesn’t appear they are serious about good customer service. I have bought two cars from them!

Greeted us at door. It really was a pleasure. He gave us his car. Came in for parts said hi to who we knew. He was very pleasant. Bought another vehicle. Love this place and team work is great.

My car battery stop while I was at the vets office they took me in right away and they even took care of my pet wow thats service. I would like to thank the staff and especially terrickThanks Guys Youre the best