What a refreshing and enjoyable experience. Unbelievable staff of designers. I found the perfect rug at an incredible price.

We paid on March and requested for refund since June, now we still havent gotten our money back!We ordered our table and chairs more than 3 months ago, and we were told that we will get them after 3 to 4 weeks! We had been waiting and waiting, and we didnt hear from them at all for 3 months, until I called them to ask where are my furniture! They told me that its in their warehouse, and they can make the delivery on that Sunday before noon. I dont know when will they tell us this if I didnt call them. We waited at home the whole day, they didnt come, and we didnt get any calls or messages from them after. I called them the next week and asked what happened, it turns out they forgot to put our furniture on the truck! I couldnt understand how did that happen but they promised they would deliver our furniture on that Saturday afternoon. We waited again, and no delivery, no calls, no messages again! I called them, and they explained that there was a storm in Havana and they have to cancel all the deliveries. But shouldnt we at least get a call? We really dont want to take this anymore, and all I want now is refund.We paid on March and requested for refund since June, now we still havent gotten our money back. Even after he promised to refund us, he just found all kinds of excuses or just avoid us.The owner asked us to call him, but he never answered the calls, and then he said he will call us, he never did. This is the worst shopping experience I have ever had, and I cant believe someone runs a business like this!

Very poor customer service initially. However, The owner worked diligently to repair the issue. He went above and beyond to make things right and ensure that I was happy with my purchase.

My husband and I ordered a dining table and chairs the second week in January, 2018. We were told it would arrive in 8-12 weeks. We are still waiting for it to arrive.We have yet to get an honest answer or an apology from anyone. We have heard week after week that “it’s coming next week “ only for that week and then the next week to go by with no phone call, no email....just nothing till we have to walk into the store again, only to be told again that it’s definitely on the next truck.Until last week we walked in....after waiting for a promised phone call the day before that never came. So now we are told that it will be delivered Monday at 2.That’s today. 2 pm comes and goes and we then get a phone call saying they can’t deliver today and need to reschedule for Saturday.Seriously I doubt we’ll ever see our furniture!

So happy to have found this gem! Sick of dealing with the poor quality and lackluster staff at the big corporate chains.Great quality, competitive prices, flexible.

We ordered a custom dining table and chairs in May and finally recieved our table in September. In addition to table delivery which H & H was not directly reaponsible for, we have delt with continued terrible communication. From the very beginning the communication has been awful. The owner’s intentions are good but does not communicate with customers regarding concerns or problems and has created very disappointing customer service. I had to call and text him multiple times almost on a day to day basis for updates.

Great products at great prices ... best furniture shopping experience ever!

They are going out of business so they have lower prices...

This is the worst furniture store I have ever dealt with and will never go there again.

It has been a very difficult ordeal.

The sales reps are rude and the prices are inflated!

They took care of my problem!

We hit some major bumps

Typical! Large rug collection!