Company is a disgrace. Took advantage of my wife. Who is home while I am geographically separated due to military service. Didnt fix anything that was called out for initially then still charged us $700 for a chemical treatment. Still have a broken light and still have a leaking pool pump. 100% do not recommend.I love how they respond and there is no way to respond back so Im adding this disclaimer in response to their comment. Why would my wife ask for you and your team to come back out after charging us 700 for nothing. She found the pool pump leak....you literally did nothing, fixed nothing and the only time she didnt call you back was when we both were in Jacksonville for my grandmothers funeral. You, the owner came to the house and acted sympathetic only to rip us off. You say charges for services??? You didnt do anything that warranted a $700 bill...period.

This place steals money from customers and treat his employees bad. This is not a good pool company to get service from. Please seek better services outside of SWAIN POOLS.

After using many other pool services over the past three years, SWAIN POOLS was the company finally able to fix a leak in my pool. Thanks to SWAIN POOLS, my water bill should return to normal. Thanks guys - good job.

Service was great and done quickly. Owner followed up to make sure everything was done to my satisfaction.

Made an appointment for a consult, paid the $195 fee over the phone Tuesday March 2nd. One night passes, husband and I decide against a concrete pool, I call the next day, March 3rd to cancel the appointment with plenty of notice. I ask for our $195 back as well.. makes sense right?Instead, I get a lecture on why we should have a concrete pool from the owner. I have my husband call and cancel the appt and ask for a refund. We were assured it would be.It’s April and we still haven’t received it. Even after a follow up call.I am a small business owner as well, is this how you would want to be treated?*Update: The day after I posted this review, I was contacted and refunded the $195.

We wanted to get more use out of our pool. The old equipment badly needed replacing and the pool chemicals irritated my wifes skin. We were thinking of converting to a salt water pool but heard that they had issues also. So after searching for a pool service, we selected Swain Pools. Mr. Swain does charge to come out and give an estimate BUT it is money very well spent. He spent over an hour with us outlining pros and cons of various options. His knowledge of pool systems is encyclopedic. He told us of all the advantages of the different pool systems including chemical free pools and the best type of heating system. Bottom line: Within a little over a week, his crew completely modernized our pool with a new chemical free system. We could not be happier. His crew were professional, courteous, and very skilled. Everything came together like clockwork. Mr. Swains motto is We are not the cheapest but we are the least expensive which perfectly sums up our experience. Highly recommended!

Glenn & I couldnt be happier with our new spa! We use it every night and it has made a tremendous difference for us. The staff at Swain Pools were thorough, informative and listened carefully to what we were asking for. Their follow up has been exemplary. We recommend them highly for any service you might need.

Swains pools and spas is one of the most professional stores in tallahassee with a reputation among the community to back it up,either it be your looking for pool supplies or if your car needs work they have it all,they have one of the best and most professional and honest hard working mechanics in town,so if you have a pool or a car that needs some work,give Swain Pools and Spas a call for all your needs.

I called Swain because I wanted to set up a quarterly service to have my hot tub cleaned. The person I talked to on the phone was knowledgeable and courteous. They sent out Bryan and Jaden who had great recommendations and were a pleasure to deal with. I look forward to using them in the future for upcoming projects.

The office staff (Joe, Ashley and Heather) are very knowledgeable and helpful when providing information on the various options available for above-ground pools.Jeff Swain was very professional and helpfully creative when discussing plans for the pool setup, deck and stadium steps.The workmanship throughout the entire process was excellent, from the concrete slab under the pool, to the finished deck.We could not be happier with our pool.Thanks Jeff and staff.

Responsive. Great service. Jobs done right. Worth the price.

Working with Swain pools for my Hot Tub installation was a great experience. from the purchase all the way thru the completion of the install, the team was very professional. There were supply chain delays due to Covid issues, but once the tub was delivered, everything went perfectly, in fact ahead of schedule. the install team led by the company owner did a great job. id highly recommend this business.

Awesome People! Amazing Service! Best in the Business! You will not regret calling the great folks at Swain Pools and Spas! The owner, the management and the technicians all work for one common goal- to make the customers experience the best that it can be! I have a spa that I got from Swains and they do all the maintenance on it. It is so nice not to have to worry with all the chemicals and testing and this and that. When we want to get in our spa, we flip the lid and it is ready for relaxing. If we ever do have a problem, 1 call to the office and it is handled promptly. Cannot say enough good stuff about these folks! If you are thinking about a pool, a spa, an upgrade, need service or need a repair, do not waste your time calling anyone else. Call the true professionals at Swain Pools!

Swain Pools resurfaced and remodeled our pool and deck, installed new pump and cleaner equipment and installed a new drainage system around our pool and deck. The people from Swain were friendly and professional. The owner Jeff Swain was involved from beginning to end. Not just a salesman but a craftsman, a true professional and a very hard worker. Excellent customer service. Felt like they took a lot of pride in their work and were grateful for our business. We designed a comprehensive plan together, with their professional input (they were not pushy at all) Then Jeff Swain and his crew did exactly what they said they would do and did in on time and on budget - no problems, no hitches. Very friendly and cooperative and trustworthy. The finished product was outstanding - met all our expectations. Once the pool was completed we even signed up for their monthly service. We wholeheartedly recommend Swain Pools to our friends and neighbors - without hesitation or equivocation. Would use them again in a New York minute.

My bathroom hot tub was malfunctioning. The guys came out promptly and searched for an access point to fix it. They crawled under the house; they searched until they found it. They did it cheerfully and optimistically. They said we got this. And they fixed the valve perfectly. I highly recommend Swain pools for people who want excellent, upbeat services at a reasonable price.

We are very happy with the above ground pool and deck that Swain Pools installed for us a couple of years ago. Jeff Swain knows pools from inside out. The pool has a jet on each side creating a current that sends trash straight to the filter. We opted for a chemical free pool, using a large and powerful pump/filtration system, that Swain told us about. And because our home site is very wooded, we decided on a heater. Everything is working great. Swain gave us good recommendations for our particular situation, did a great job building and installing the pool and deck and they are always there with a phone call. We wanted a pool that was easy to care for and thats what Swain pools provided. If you want the cheapest, dont call Swain. If you want a professional job and lasting service, call Swain.

We are their weekly pool service customer. Recently, Jeff Swains, the owner, kindly went to meet in person with our insurance adjuster, regarding tree limbs fell into the pool. Also, we would like to thank Joe and Heather for their enthusiasm in helping their customers. Keep up the good work!!!

We had originally only wanted to replace our vinyl liner, but we decided to add more to the project to completely restore our pool and deck area. Jeff Swain and his crew ended up removing trees, relocating shrubs, extending the concrete, applying Cool Coat, adding pavers, adding a set of stairs into the pool where there were none, and replacing the pump and filter. That wasnt all, but those were the major pieces. It certainly wasnt cheap, but the price was reasonable for the very significant amount of work we had done. I highly recommend him and his team.

Entire team at Swain Pools worked hard to ensure we were happy with our new hot tub. They were friendly and patient in explaining the various hot tubs and features available, helping us to select the right hot tub for our home. Once we chose a tub, they provided what was essentially turnkey service - arranging for electrician, etc. We highly recommend Swain Pools for your new hot tub and plan to work with them again when we get ready to install a pool!

The motto on the Swain truck says, We are not the cheapest, but we are the least expensive, and that is so true. Swain requires a deposit on your credit card up front and has a hefty fee for traveling 17 miles to my place in an adjoining county. However, they accommodated my schedule when I could be off work and that is major to me. Brian was friendly and competent, chumming the sand in my pool filter, a Swain invention. He quickly determined my hot tub needed a new heater and had itimmediately available to install, because their truck is well-stocked with parts. When no one else wanted to move my Hot Springs hot tub from one house to another, Swain said yes. They had the equipment to do it. Again, not cheap, but professional and dependable.

The folks at Swain Pools and Spas are the best in the business. We were so pleased with our service when we lived in Tallahassee, that we paid a substantial premium to have Swain Pools and Spas handle the design and installation of our new spa, in Virginia. WORTH EVERY PENNY!

Dependable quality service year after year! The owner and staff do an amazing job and go beyond our expectations. We recommend them for all your pool, service and spa needs.

Rude, dishonest and overpriced. After waiting 8 days after they said they’d send someone out the owner said they had to prod me & reach out 3 times to get me to consent for services. A blatant lie- no one ever acted me ever until after I wrote a review on yelp. Do yourself a favor and avoid this business if you can call it a business. Read all the google reviews. Insinuating I can’t write a coherent sentence because of autocorrect is just the kind of statement that reflects their true character. Well one also has to question the integrity of a business owner who was charged with more than one felony.... This is a public record so dont bother sending me another cease and desist letter:)

Knowledgeable, professional, innovative. Swain upgraded my 20+ year old pool to state of the art filtering and heating. The pool had been lying stagnant for weeks by the time the project was finished, and it looked it. Swain’s sand filtering system had it sparkling clear in less than 24 hours. Few if any chemicals are needed to keep it that way. I have a salt water chlorinator but I seldom have to use it. The first time I turned on the heat pump, it raised the water temperature form 56 to 77 degrees in under 18 hours. Swain totally revamped the plumbing, with easy to understand valve placement that permitted installation of a solar powered pump and eliminated the need for two inefficient electric pumps. Great job all around.

Great service. They refurbished my pool and made it beautiful! They did it all. Thanks Jeff!

Swain cleans my parents pool weekly and does a great job! They show up prepared in a full size cargo truck so they can even do repairs if needed. Much more professional than others that I’ve seen in disorganized pickups.

I inquired about getting a estimate for a new pool deck on my pool. I received a phone call saying that if I paid $185 they would come out and do the estimate. I don’t think this is a very good business practice.

If you want the best in spas and service, Swain is the place to go. Very helpful and professional. I highly recommend to you and my friends.

I highly recommend Swain pools and Spas to anyone considering a new pool or renovation of an existing one. My 20 year old pool was losing water and in need of a new liner. After meeting with Jeff Swain I was convinced that his 30 plus years in the business made him the most knowledgeable and experienced person to handle the job. His crew was friendly, competent and despite rain delays were able to complete the project on time. Jeff came by every day his crew worked, often more than once, to inspect the work, trouble shoot unforeseen problems and provide progress reports. He was personally involved with a very exacting measuring process that resulted in a near perfect liner fit and was on site to help with the installation, wading in the pool filling with fresh water on the coldest day of the winter. I am thoroughly pleased with the results and cannot say enough good things and Jeff and his company.

They have the best selection of spas then anyone around. Everyone that helped me was very knowledgeable and kind, and helped me pick out the best spa for my needs

Just purchased a beautiful hot tub and had Swain Pools install it and build us a gorgeous deck. Everything went according to plan and we are loving our new hot tub

My pool in my new home was declared in great shape by a local cheap company in their inspection. The equipment leaked and made horrible noises and the pool itself was nothing more than a pond and the jets and skimmer clearly did not work properly. Another company that is a little more expensive declared the same- in great shape, when it was in obvious need of repair and proceeded to bash other companies while pitching his own. I called Swain and, although more expensive, there was a clear difference in knowledge and engineering of the system. I have a new pool, essentially, thanks to Swain and they do my weekly maintenance as well. Very professional and knowledgeable service was undoubtedly worth the few extra bucks and I could not be happier. Swain Pools- best in town and worth the extra money easily. You get what you pay for.

Best place in Tallahassee to get your pool work done or to buy a new spa

Wanted 200$ deposit unrefundable, to just do a simple estimate. No other pool company in the area requires this. Also took 4-5 days and never responded to email.

Our recent spa purchase presented many challenges to Swain Pools and Spas. All representatives were knowledgeable, and resolved matters as quickly as possible.

Absolutely the best pool company in Tallahassee!

Great people to do business with.

Swain Pools provided quick and complete service, The Owner and his crew demonstrated skill an expertise in analyzing and correcting the problems with our pool. Thanks Jeff and your team.

Sales,service and customer service all exceptional!!

My mom is the best mom ever

Rude, dismissive staff lost my business.

Brian is a legend

Swain Pools And Spas strives to at all times be responsive and provide the best products and service they possibly can.Since 1980 they have consistently done good and led the way in Tallahassee with a desire to make a difference for the better.We have noticed the 3 or 4 poor reviews (versus 50 or more 5 star reviews on here are1) People who have never been a customer2) Competitors posing as customers3) ex employees removed for poor work ethic4) The bottom 1% of society that kicks their dog when they get home at night just because they had a bad day (usually self-inflicted)Sift through the numerous reviews of REAL customers and their thoughts on their abundantly favorable interactions with Swain Pools And Spas over the last 42 years or more.