Bill and Peggy have remolded two kitchens for us and we were thrilled with how both of them turned out. From the planning stage to completion, they were a pleasure to work with and kept us up to speed every step of the way. Their design ideas and the quality of the cabinets exceeded our expectations.
Although we ended up going a different direction with our home remodel, I would recommend you consider J&B Fine Cabinetry. Hunter went above and beyond with his design.
I am writing to share my experiences working on a kitchen project with Bill, Peggy and Hunter of J&B Fine Cabinetry and to express my personal opinions. The project included creating a cabinet to hide the washer/dryer. While there were some positive elements as described below, my overall experience was extremely negative. Granted, the cabinet was visually stunning. However, the cabinet was effectively too small to accommodate the washer/dryer and all of the related components. J&B did not allow sufficient tolerance for the vent, plumbing, electrical, etc. to fit between the wall and behind the appliances. When I raised the issue with Bill, he was quick to shift the blame to my contractor and subs. Bill told me that I should have used subs with greater expertise. However, my contractor is one of the finest in Tampa. My plumber has more than 30 years experience, and my electrician has more than 40 years experience in the industry. Regardless of any argument Bill might advance, the cabinets interior space was simply too tight. J&B did not leave adequate room for the valves, the electrical components or the natural twists and turns of the vent and the hoses which are necessary to operate the washer and dryer. I incurred significant additional costs in order to work-around these issues. These costs were due to J&Bs inadequate design and had nothing to do with the workmanship of my subs. I initially shared my concerns with Bill and Peggy and attempted to address these issues using a courteous, professional tone. Things rapidly went from bad to worse. Bill immediately became defensive and belligerent. Peggy argued that I had no room to complain since I had accepted the cabinets once I paid for them. However, at the time I made final payment, the cabinets had not even been delivered to my house--so how could I have been expected to accept the cabinets even before I had seen them? As stated above, the washer/dryer cabinet looks nice from the outside. I give J&B an A for Visual Appeal. However, the design of the cabinet itself fell far short of what was needed for the application. I give J&B a D minus for Cabinet Design and Functionality. In addition to spending tons of extra money to fix the poor design, I still cannot fully open the soap drawer on the washer. When I brought this to Bills attention, he said Of course you cant fully extend the drawer. Its simple math. Peggy brushed it off by saying it was a minor problem. Would you want to have your concerns addressed by the owners of the company in this manner? Thats not the level of customer service I had in mind when I hired J&B. I tried very hard to stay positive with J&B, but unfortunately we were unable to come to an acceptable resolution. Should Bill attempt to stifle any criticism contained in this review or to try to discredit the author by posting a reply, I recommend that you consider the source and then go elsewhere.