Great shop! Super helpful and friendly. I have several items from them, and they have always been top notch! Would definitely recommend them!
Cant say enough good about my experiences with Grass Pro Shop so far. I Own/operate a small landscape company and tried all the other local suppliers hands down Grass Pro Shop is on top. Best prices, best selection, and excellent customer service.One stop mower shop!
Ashley was so helpful with all my questions, so very patient! She was very detailed with the information which was so helpful! Highly recommend going here - I will be coming back!! You wont regret it
Some of everythinvg grass related. Good parts shop and people are very helpful
Ashley is awesome and will get it done! Whatever you need!!!! Thanks for being. 5 star business!
Love the people here. Very friendly and knowledgeable staff.
From my first contact with Ashley it was pleasant and to the point. We also dealt with Tony and Jen. Everyone that we came in contact with was helpful and knowledgeable. When I need any other power equipment I will return to Grass Pro Shops!
Ive purchased three commercial mowers at amazing prices over the last 10 years. There is simply no need to shop around. I always come back to get products that are always available and extremely fairly priced.
This place will bend over backwards for you. Their service is great. I wouldnt work with anyone else.
From spark plugs and belts to extremely large commercial mowers. Grass Pro shops is the One-Stop shop for any of your green industry needs. From the weekend do it yourselfer to extremely large commercial businesses, they have the resources to serve you efficiently.
Danielle treats you like royalty. Jen is fantastic and extremely kind. The two mechanics Brandon and Chris, work so hard in explaining whats wrong, then accomplishing it, and understanding the need of getting our equipment back. I am thankful I found this shop but I would not continue to go back if it was not for these four, the owners are lucky to have them!
I have been doing business with Tony at Grass Pro Shop since 2012. He is fair with his pricing, carries quality equipment and he is always willing to lend a helping hand in any situation. The girls up front are amazing and are hands down the best customer service team in this industry in the Tampa Bay Area and beyond! Jen, Danielle and Dez treat me like family and are always there to help get me the correct parts, recommended services and new equipment that keep my business running! The mechanics team in the shop is second to none. Chris, Brandon and Billy are always there for advice on any mechanical issues or service concerns I might have at any given time. Everyone there always goes the extra mile to keep me up and running and that means a lot! Thank you everyone at Grass Pro Shop for helping keep my business growing and going all these years!
This has to be the best shop around. I’ve been in the business for over 25 years and I have to say I won’t go any where else. Danielle and the service department are the most knowledgeable and helpful people you can find. The entire parts department is always helpful and able to accommodate our company at any given time.
Love these guys!! Awesome Staff. Nice people
Best place in town for Dixie chopper blades at the very best price. Danielle and Jen were awesome thank you so much..
Danielle and Jen at the front counter are the best, great customer service and very knowledgeable. Brandon in the back is there for us whenever we need any help with service and is a great mechanic. Grass Pro Shops goes above and beyond and takes great care of us, they’re the best shop in Tampa!
A++ Thank you Ashley for sending us a parts diagram and taking the order over the phone. Above and beyond what we find with other companies. Well Done !
Grass Pro came highly recommended to us through a family member who had purchased equipment from them before. The whole experience was fantastic. Tony helped us pick the perfect mower for our new home and yard and Kevin was great in helping to deliver it. The new machine is a beast and cut our mowing time in half. Thank you to everyone who was involved and we would recommend them to anyone looking for excellent service and products.
There better than m.m and I love the service and customer service
No matter if you are starting a business or have been around for 30 years, this place has the service and products for you! Amazing showroom and inventory!
Friendly parts counter staff, well stocked, had every part i was hunting. If you happen to know your part numbers, youll be in and out
Brandon Damon Is an excellent mechanic. He figured out the issue that I was having with my gravely very quick. He took great care of me and he was very respectful and helpful. This shop needs to give this guy a raise! Thanks for the help!Mike’s lawn care Inc.
Customer service was great! Jen was super friendly and helped me get what I needed.
Always great service. They work to earn your business. Always friendly staff. Great fair pricing. Love the Shindaiwa brand.
I’ve bought (echo) equipment from them and had good experiences. But when I returned for a simple repair they say a two week turnaround. I asked if I could make a reservation (pay?) and bring it back in about a week and a half. Nope. I mean I’m just a homeowner and that dog won’t hunt. Can’t imagine if I were a commercial guy. Time to find a new mower place.
Grass pro is the best! Jen and Danielle are amazing and are well informed without them I don’t know what I would do. Chris and Brandon in the repair shop are always helpful and very educated.
Best staff ever. Love them all like family.
Tony is the best to work with, all of his staff is highly knowledgeable and will always give you the best advice and deal. Grass Pro should get a 6 star rating, they go above and beyond.
Staff is very friendly very knowledgeable very reasonable prices and great quality work
I had a great experience with Tony and his group! Kevin is very knowledgeable about the products they are selling and not at all pushy. Desiree was also great in assisting me after I purchased my new HD Gravely and going over all the recommended maintenance schedules. Finally, when I picked up my new machine Chris was very helpful in going over all the ins and outs of what I need to do to maintain it. Will most definitely use them in future for any new purchases and service. Very honest and easy to work with folks. Thanks Tony!
When I find a place that treats you well, are knowledgeable and friendly I stick with them. Thats why I will keep going to Grass Pro Shop. The staff is always friendly and Tony goes above and beyond to treat you right. He did a great job on major repairs on one mower and gave solid advise and a good deal for me to buy another. In this world where customer service doesnt seem to matter, it is refreshing to go to a place where it still means a lot!
Very poor service on the mechanics part. Took my Dixie chopper up for a simple center spindle change. When I was paying I heard the one person say we can do that were not going to make much on this one. When I got home to unload the mower I noticed the deck was off. When I lowered the deck it was loose and just not put back together right. So I took it back walked in the office the lady looked at me and said is something not right? I told her the deck wasnt right and she said great. Like they already knew it wasnt right and the mechanics just raised the deck so I wouldnt notice and sent it out. When I looked at it the lift chain for the deck wasnt on right and they cut a link out. When I asked about the link they cut out the 2 mechanics that worked on it told me yeah when you dripped off your mower the one side of the deck was dragging the ground so we cut a link out of that side. I know it wasnt dragging the ground because I was just using it the day before and it was fine. Then when I picked it up the next day they cut a link out of the other chain to make it level. That threw off the number system for the deck height. I asked if they took the deck off completely or not and they said no. Well once I ordered over 100 dollars worth of deck parts I noticed all the deck mounting hardware was on backwards and upside down. It wasnt that way when I dropped it off.Moral of this is dont trust these mechanics with Dixie choppers. They clearly dont know how to work on them. I took it for the spindle and that works fine but they really screwed up my deck by removing chains so I had to fix that myself.The office people were nice and tried to help me out. I have no issue with them. Just their lying mechanics that lied to my face and told me I was wrong. Will never take this mower there to be fixed. However I will still buy blades and other needs from them.
I would absolutely recommend Grass Pro Shops on Falkenburg Rd.I dont live close to this store but, Danielle and Jennifer, at the front counter, are what makes this place so incredible. I will be driving here every time I need product and support. I dont car about the drive when you get this type of service. A.J. was super friendly as well. Super friendly and professional. Quick service! I really appreciate the quality of customer service.
Their customer service has won me over as a customer that will keep coming back, and recommend them. I needed repairs to my Dixie Chopper, and couldnt get into the place where I had purchased it, so I gave Grass Pro a shot. Not owning a trailer, I used their delivery service with Dan. Every time I called in I was greeted by a very friendly and professional member of the staff, and when Dan came and picked / dropped off the mower, he was extremely kind.The true test, and what really impressed me was when the mower was returned and not fixed all the way. There was no arguing, no attitude, no hesitation. Dan was immediately at my door to take it back in, and the next day they had it repaired right. Tom personally called me and explained where the mistake had been made, and how it was corrected. We can all make mistakes, but how those mistakes are handled makes all the difference. How they owned up to, fixed the problem, and made it right speaks volumes about the kind of people that work here. From the office staff, mechanics, Tom, and Dan. Its rare to find that kind of business, and worth going out of my way or paying a little extra when I find it.
Great service, helped me pick out the right machine for my needs. Friendly staff. Great selection.
Very Helpful
I dealt with the owner when i needed a new mower. I was unsure of the type/brand i needed for my home with large field. He spent a great deal of time with me. I setteled on Gravely 52 zero turn. Very happy with entire transaction
Great guys, got me in and out in a day and a half. Fixed my battery issue and done an oil change and tune up
Tony and the crew are the best at what they do. You will not find a more honest group of people to do business with. I got my Gravely from them and love it. They have done all my service work for it and even other 2 stroke that did not come from them. THEY ARE THE BEST......... Thank you Tony and crew....
Been going to Grass Pro for 13 years. Knowledgeable staff and top notch service. The group behind the counter is very friendly and helpful. Thank you Tony!
Tampa Bay and the other Gravely dealers take notice regarding customer service, honest quotes, and quality work. That’s what Kevin and Chris provide at Grass Pro in Tampa FL. EVERYONE at this shop was incredibly friendly, helpful, and knowledgeable! Even over the phone Kevin, Danielle, Dez, and Brandon were all exceptionally friendly. I brought my 13 year old Gravely in for drive belt repairs, turned out there were numerous issues, but instead of surprising me with additional repair costs and labor, Kevin and Chris showed me the issues, kept me informed frequently, and honored the original quote for labor!! Who does that?!? Not most shops in this area…and you know who you are!?! BTW they did this the same day and actually has all the (OEM) parts on hand…need I say more! OUTSTANDING WORK Grass Pro!
Although I end up having my chainsaw repaired by Grass Pro Shops (due to time constraints), the nice lady who answered my call referred me to another place that was able to meet my very short time table. I am so appreciative when business refer customers to competitors. Thank you Grass Pro Shop! I will definitely bring my repair needs there in the future.
I have been coming to Grass Pro Shops for almost 6 years now. I cannot say enough about the staff. They have a ton of knowledge. Mickey and Tony are the best and most honest in the business. Always on their A-game. They go as far as to call you by your first name. Not too many businesses out there know you by your first name. I would recommend Grass Pro Shops for all your lawn care needs. You have a problem, they will fix it. Grass Pro Shops, the best in sales, service and parts in the Tampa Bay area. Highly recommend for all your lawn care needs.
Hands down the best company that I have ever bought my commercial mowers from ! I had a machine that gave me trouble after the warranty expired. Tony and his awesome staff came though for me, and replaced a very expensive drive motor . I can say enough good things about Grass Pro Shops .Honesty, Integrity even after the sale .
Great service, being new to the industry they really took their time explaining things to me
New update I went up there to purchase a new mower and thats a way a shop should treat you I bought a brand new ex-mark laser Z 52 inch with some nice upgrades for a great deal Not to mention he sends his lead mechanic outside go over every aspect of that mower with me this way I know how to properly care for her not that I am new to this Ive been in it for 8 years but theres always new things to learn especially about a new piece of equipment 3 Days go by I put on my 1st 10 hours need my 1st oil change give them a call they tell me bring it on in will get it right in for you that is service So far so good I was even in a bind the other day my main mower was already in the shop & my backup blew a belt I dont know how to put them on myself even though it was a week wait on shop repairs they told me we will get it right in for you since your in such a bind had it back to me a couple hours later that type of stuff goes a long way with me. I use to buy all my stuff from big Bill down the road off of adamo by the car dealers If you are in the area & in the business you probably know who Im talking about I dont want to give him any type of publicity the guy is a pure sleaze bag who will try to pinch every $ out of u while he lies to your face & says hes only making 10 -20% depending on what it is & how he can relate to you because hes such a hard worker hes only lying to himself!!! Since Ive found GRASS PRO SHOPS they have won my business!!!
Incredibly friendly and professional staff, Great quick service! I really appreciate the quality of customer service this establishment provides. Would highly recommend!
I have dealt with GPS for years... Never disappointed. Today i bought a new gravely mower, mainly due to the outstanding sales person i had. Miss Danielle knew more than i would have expected about the product i purchased, down to the weight (important to me) and type of oil recommend. Plus my first servicing recommendations. She is a credit to this outfit, and I will definitely be back.Greatfully,The Dali Lawna
Wilkes landscape enjoys your service and shop
This was the easiest purchase that I have had on a major purchase. I shopped several places and did my research. I was given a fair deal and would recommend them to friends and family.
Love the place and the service ❤️ a wonderful smile and thank you .
Great staff. Pleanty of parts on hand. Great mechanics as well. Everyone that works there is highly knowledgeable.
Best service! The girls upfront are awesome, always ready to help and full of knowledge.
Great experience like always great people and they have tlll9 to
I cant say enough good things about the staff here. They went above and beyond my expectations to make sure I got what I needed I will definitely be back without hesitation.
Were very knowledgeable, friendly and quick to fulfill my order. Awesome experience.
Great place,good deals😁
Treated very nice so far just dropped off my mower for repairs
So far so good I will adjust my review if necessary
Always helpful thanks Tony and staff
Good honest staff and they always have the parts I need. There the best!!
Great place short turn around
Fair prices for service, parts and a friendly service department.
Great peoples the best place
Thank you for great job.
Great place. They take care of you.
The people were friendly, courteous and provided me with great customer service.
Been a loyal patron for years with no end in sight.
Fantastic! I recently brought my 48 xmark ZTR mower in which was giving me multiple issues including some engine and hydraulic trouble. The mower was used with about 700 hours on it when it was given to me as a housewarming gift. Jeremy went through my mower with a fine toothed comb-Verified the issues I knew about, and pointed out the ones I was unaware of. The original quote was just under $700.00 to repair everything, fix the hydros, and perform a full maintaince on the mower (outside of a simple sharpening of the blades and changing the oil- I honestly dont think anything was ever done to it) I relequently agreed knowing that the mower is worth FAR more than that and nothing has ever been done to my knowledge. Jeremy brought out EVERY HORSE in my 20 Horse power engine. It now runs faster, smoother and actually quieter.The best part was the bill. They quoted me just under $700.00 to fix everything- the final bill was $580.00Not often does someone come UNDER the quote and hold it.Thanks!
Excellent place and price. 👍👍👍
Good people, fair pricing, great service
Excellent customer service and excellent techs.
The best commercial mowers mechanics on the planet
Staff was very helpful and knowledgeable about the equipment
Good deals on better equipment.
These guys are great people.
Great service and support
Very friendly and helpful
Put string in my weed eater for no charge.
Great service
Just great .
My favorite place
Good work, honest
Top notch
Very good
Awesome staff!
Good place
Great place
Very helpful
Limited selection and high prices
THANK YOU good service EXCELLENT