Robert was outstanding! He made heroic efforts to repair the waterline on my built-in refrigerator and it works like a charm. He was on time, took care of my wood floors and property and was very knowledgeable and extremely polite. Im grateful to Robert and Beyer Appliance Repair for taking the time to figure out all the issues and make the repair at a fair price and in such a timely manner.

October 25 2021 I had Brian as my repair man to fix my dishwasher. He was very professional and diagnosed the problem very quickly. He made the repair very quickly and my dishwasher works again! Thank you Brian

Tu was so knowledgeable and order the part right away. He came back and repaired the freezer. TU showed me the difference between the old and new parts. Thank you TU and Beyers for great service .

We had Anthony work on our refrigerator. He was courteous, professional and on time. He was very patient with us and answered all our questions. He even went out of his way to explain mechanisms and work done in great detail. Great job! Thank you

Brian is amazing! He had my dryer up and running in no time. Office staff was very friendly and helpful as well. Thank you for such great service.

We purchased a refurbished washing machine from them that came with a 6 month warranty. After using it a couple times we noticed it wasnt wringing that clothes well during final cycle so, I called them. A technician came the next day and was able to fix it in no time. So far so good. I appreciate their response time, professionalism and good service.

Highest praise from me is that a company did a competent job with no drama. Technician fully explored the problem in respectful manner. Technician called when he was 15 minutes away, arrived well within the block of time allotted. I will use Beyer again (though I hope I dont need to!).

Russell fixed my my dryer so quick! He was super nice and professional! So happy with my experience. Thanks

Tu replaced our compressor and was great. Very professional and knowledgeable. He knew right away our compressor went out and told us that it was under warranty as well! Thank you for your great skills and commitment to customer service. Our fridge was up and running in under an hour. Thanks, Tu!

Tu was so nice and thorough! He even called to checkUp on if the warranty would cover. I have not experienced such professionalism with an appliance repair contractor in a long time. Thank you Tu 🙏🏻 You are an asset to your company!

Tu did a Great Job, was most knowledgeable. Knew what the problem was and how to correct it properly. No short cuts, repaired so it will last.Thank-you Tu.John Hobbs

Home warranty company sent Beyer out to take a look at our refrigerator. Tu was fantastic. He diagnosed the problem immediately and got the part ordered. New part came in and he promptly came back out to install it. I highly recommend asking for Tu if you give them a call.

Mark Carson is an outstanding technician. Professional, timely and an excellent problem solver. It was a pleasure dealing with him.

TU was very professional and told us the problem right away! He was able to get the part and fix the fridge in about a week. Highly recommend!

Wow Tu was amazing. Walked me through everything step by step, assessed the damage and was able to repair it on the spot! Will defiantly use this company again and again and request Tu!

I had a problem with my oven and refrigerator. When Tu showed up, he was professional and knew exactly what he was doing. He figured out what parts I needed. When he came to install the parts, he was clean, organized, and professional. Both my oven and refrigerator are now working perfectly as if they are brand new. Tu is not just professional, he is a great, friendly guy. When you call you should ask for him.

Our service repairman Tu was amazing. He was on time at the beginning of service window. He was friendly and made our refrigerator work until necessary part could be ordered and shipped. He saved our family from living out of coolers. Would definitely recommend company and technician.

Fortunately, we were assigned Tu to come and fix our fridge. Not only was he professional and on time but also so friendly and answered all our questions. When he was done he made sure the place looked as it was before starting his work and waited to make sure the fridge was cooling. Thank you so much Tu

Tu was excellent when trying to fix our refrigerator. He was perserverant as he had to try many different things to get it to work. He saved us from having to get a new refrigerator. Thank you Tu. Much appreciated.

This is an amazing company. I was in a very difficult spot it getting my washer fixed. Prior to Beyer Appliance Repair coming out I was at work with my warranty company, two vendors that promised to come do the work and didnt. I walked into Beyer Office/Store and asked if they would do the repair, they immediately set up an appointment. The appointment time came, Russell from their team came out and assess the situation, the company ordered the parts I need it in a timely manner. Russell came back out and completed the work with extra care and extra touches that only a true professional does. His work was very detailed and efficient. I have a great respect for not only Russell but the Office Team that kept in constant communication with me over the time frame of walking in their Office/Store, until the completion of my work order. I want to thank them so much because I really went through a hard time before they got involved.

Both RJ and Guillermo were total professionals who cared about doing a great job. Both were pros who knew their trade and did it very well!

This company had to redo the work that was performed by another company. Steve came out and immediately recognized the problem from the previous repair. He took time to explain to me why it failed and how to prevent it (ice buildup). I highly recommend this company.

I worked directly with Nicole over the last couple of days. She helped me work through a home warranty claim for my washer and she went above and beyond to do all the homework and phones calls so that i didn’t have to. Her attitude was so positive and friendly and made me feel like i was her only customer. Im very happy with this experience!

Serviceman Tu professional-knowledgeable-efficient-kind & cleaned up after work completed.

Mark was on time, friendly and knows his business.He quickly diagnose the problem had the replacement parts on hand and had our stove up and running.We are extremely satisfied with the work that was performed and would highly recommend Todd’s to our family friends and anyone who needs this type of repair.Thank you Mark!Blaise ~

Tu (our repairman), was very professional and communicated well... I would recommend.

Steve rapidly diagnosed the problem with the freezers ice maker. Photographed it; ordered the necessary part; scheduled the return visit; removed the bad part; installed the new part and the new ice maker immediately filled itself and began freezing new ice cubes.Unless I have missed something; this process is exactly what we desired. An Instant Success Video could have been recorded of this repair. It would have served as atraining aid to techs and appliance owners. Thanks to Steve and Beyer Appliance Service!

I have American home shield and the service request was placed Late Friday. I called there office and left a voicemail with my name and number for them to return my call. Monday afternoon I had not heard from them and called AHS and they said they would call me before en of business day on Monday. Today Tuesday I haven’t heard from them I called AHS again there notes state they called and left me a message yesterday. My last voicemail I received was Friday but not from them. If they called my landline I don’t have voicemail on my landline. AAHS sent them an email this morning to have them contact me. It’s almost10:00 and haven’t heard from them. I will be calling AHS if I don’t hear from them in a couple of hours. HORRIBLE Customer Service. They must not need the business

Almost hard to believe that this company is a vendor for Home Warrantys. Excellent, professional service from the folks doing the scheduling to our tech, Mr Tu. First rate. Thank you.

Very professional and knowledgeable. I have used him twice.

Russell was out today and fixed my Samsung dryer. Fixed in no time and made sure his work area was clean before leaving.Good conversation and quality guy.Will repeat business when needed, and request him. Give that man a raise lol

The gentleman was courteous and told us all what part it was it came back in he came in in less than 20 minutes it was in fixed and then he was out the door great job thank you very much.

Our dryer stopped heating up and wasn’t working and we couldn’t figure it out. Jesus came out and absolutely tore my dryer apart. All I heard was drilling, whirring, parts shuffling around. I saw parts in the hallway coming out and just as fast as they came out, they started going back in. More drilling, more whirring, more sliding and shuffling and then it was over. We did a function test and my dryer was tumbling and producing the most heat since we got it. It took him no more than 15 minutes from when he walked in to get my dryer up and running again. 5/5 stars. I highly recommend these guys. Jesus will do you no wrong.

Brian, what a great Tech. ! he took his time to explain in detail what the problem was with my dryer. He is very knowledgeable and reliable. I am very satisficed how this company handled my problem and the service they provide. For sure I am passing the word around to my friends to call them if they have appliances issued. Thank you .

I opened a claim with my home warranty company for my ice maker, they assigned Beyer. Beyer called to set up the initial appointment quickly. RJ came out and found the issue and got the parts ordered. Within a few days parts were in and installation was scheduled. The replacement ice maker was the wrong size. RJ tracked down the right size, came back within an hour and had it installed. Professional team all around that I would recommend for any appliance service.

Contacted Beyer appliance because my refrigerator wasn’t working. Tu quickly came out diagnosed the problem. Once the parts came in, Tu returned and repaired it, like new. I’ll definitely be referring Beyer appliance repair to all my family and friends.

I can not speak highly enough about Brian and his repair of my washer. He was fast, efficient, friendly, and knew right away what part needed to be ordered. He came back and installed it a day later,. Talk about great customer service.

My refrigerator required service to fix a temperature alarm problem. The technician who performed the service was proficient in his trade, competent, courteous and prompt. Beyer Appliances office personnel were also courteous and cooperative. I would highly recommend Beyer Appliances to anyone who needs service on their refrigerators.

Our dryer broke...We contacted American Home Shield and BEYER APPLANCE responded immediately! Andrew was totally professional, completely thorough and was able to turn around the repair within 24 hours! I believe he went out of his way to make sure this was done as quickly as possible as we were going to be heading out of town! These guys are awesome!!

Jesus was great and professional! Thank you so much for getting my dishwasher back up and running so quickly and easily!

TU showed up right on time and got to work immediately. He quickly diagnosed the dryer issue, made the repairs and re-assembled the dryer. He took the time to explain the problem and what he did to fix it. So glad I pushed the warranty company to schedule Beyer Appliance and that we had TU for our service tech.. If or when I have future appliance repair requirements, Im calling Beyer and will request TU. I give TU 6 stars for the all around experience.

Wonderful, pleasant experience. I appreciate the time the tech took to explain to me the issue and what he was going to do to fix it. I am high Risk for Covid and Brian made sure to wear a mask and shoe covers. Office lady was very nice as well. Thank you for the quality service, would recommend. Thank you.

Our ice maker was leaking water and it froze the ice maker. Our service technician was Tu, and he worked on our freezer. He came masked up, didn’t even have to ask, which we appreciate since we have someone who is immune compromised in the home. Tu was pretty fast and before I knew it, he had installed the three components that were being replaced. All in all, something that would have cost us several hundred dollars cost less than a hundred bc mechanical components are covered by our home warranty. Thanks Tu, we appreciate you!

Exceeded my expectations on evaluating my washer. From the technician to the office personnel, very professional and helpful. In the future I will be calling them when needing a appliance repair!! The customer service is great!!

Tu was super profession and went above and beyond to repair my refrigerator. He stayed behind to ensure the replacement parts worked properly and was extremely professional.

Tu was great! Punctual and quick!

My Warrenty company told be I would hear from Bayar and did so within one day. Tony one of their senior guys came the next day was on time and found the smallest of plastic screws in the engine that was causing the problem - he was polite very friendly and knew I was interested so he kept me posted as he went along- a real pro and terrific representative of their company- just heard new part just arrived - took 3 days and will be installed this Thursday - 1 week start to finish - who moves that fast 👍

We found Beyer through our home warranty company. We had a different company “working” on our refrigerator. It’s been broke since February. Our experience with Beyer was amazing from their communication, to scheduling to the men who did the work. Every parr was excellent. I highly recommend them.

Tu is an excellent representative of this company! He immediately diagnosed my problem, had the replacement part with him and solved the issue in record time!,

Tu is a rockstar. He tracked down the problem to our built in microwave and fixed it in no time. (parts took a while-but thats life). Hes definitely an appliance Ninja!

My home warranty company often used Beyer appliance when things aren’t working correctly. They don’t always use Beyer but when they do I always know I am getting quality work and excellent customer service. Their techs are amazing. My dishwasher has been broken for months. Initially another company was sent out who couldn’t complete the repair. But my warranty company sent out Beyer to have another look and RJ found the problem and it works like brand new! I was so stressed out by the prior company sent out. But RJ really went above and beyond to turn the situation around! They always provide the best customer service and get the job done! I would definitely recommend them for any appliance needs you have.

I absolutely love this company for one reason; the technician Jesus! This gentleman has an outstanding personality and his skills and service are second to none. I highly recommend him and Beyer Appliance Service!

Jessica is a true professional who takes pride in her employment! She was the voice of reason from Beyer Appliance Repair! She took the time and listened to my concerns.Leading by example is a great trait and hopefully, others within her company can replicate Jessica’s excellence in customer service and experience!

Excellent customer service and communication!! Professional technician sent to our home. Highly recommend!!

They got to us the next day after calling in and fixed our dryer in under an hour. The repair tech communicated well and explained what he was doing. I appreciate his professionalism and speed. Beyer was sent out through our home warranty service, but based on my experience I recommend them.

Great service, appreciate the professionalism. Called them out for my dishwasher, reasonable price to fix it. It is working like it should now. Would recommend.

Anthony has been here twice for repairs. First on the freezer, second on the cooktop. Both times Anthony did an excellent job on complicated repairs. I highly recommend Anthony and Beyer Appliance.

The tech was very professional and on time. TU had my ice maker up and running in minutes. Nice to know there is still people that care about customer service. Thank you Beyer and Tu.

Tu arrived Covid protected, clean and neat and courteous. I watched as he carefully disassembled the refrigerator and explained what and why he was doing it. He showed me the broken and new parts and their function. I was impressed how careful and meticulous he was with everything from reassembling, cleaning up and documenting. I do highly recommend Beyer Appliance Service and Thank Tu for a job well done. A few days later however I noticed the bottom ice maker was still not performing. I called and arranged for your follow up later this week.

Trinidad did an excellent job. The washer runs better than it ever has, and doesnt leak! Thank you again AHS and Beyer!

The technician (Trinidad) did an excellent job of explaining & completing the repair. He was very professional & personable.

We are very please to have dealt with Beyer Appliances Services. Mr.Tu is a very serious and knowledgeable professional. He came to our house,and even tough his list was great, his attitude and work ethics were to be admired. Thanks Mr. Tu

The light stayed on in the refrigerator. This problem was addressed a year ago by another repair service, who did little and the issue returned.The tech from Beyer Appliance, Tu C. came out and solved the problem with new parts. Tu C. was very knowledgeable, neat and professional.It is a real pleasure to find a quality worker.Thank you Beyer appliance, I will use you again.

They are always very nice and they are trying to fix the problem but unfortunately they have not correctly diagnosed it. Maytag is the worst appliance.

Andrew was was very polite cleaned up after himself as he was done he was very professional he found the leak that the first company that was in my house swore that there wasnt one so Im extremely pleased with these folks you want to give them business Im referring them they are good, very good company

Great Great Great!!! Beyer was referred to me by another appliance repair company (Ironically). I looked on google for a company that can fix dryers, the company I spoke to didnt come out to my area. They said to try Beyer. Im so glad I did! Alexis was very nice and was able to get someone out the following morning. Technician came out and put in a part and my unit has never worked better. Excellent service and for a great price too! Go to BEYER if you need service !!! A++++

I have had Tu from Beyer Appliance repair come out a couple of times. Once to fix my ovens that were not heating properly. Today he came out to deal with an issue with my refrigerator. When I call for service everyone is very friendly and helpful. Tu is very good, always professional, very skilled at what he does, listens to ones concerns, answers any questions and always makes sure all is working fine before leaving. He makes customer service his number one priority as well as making sure the repair is done correctly. I will continue to use this company and to have Tu do all of my repairs for me.

Had very bad experience. They asked to shut down refrigerator for 2 days and setup appointment. We had our refrigerator turned off for 2 days and they didnt show up for correct service. Person on phone was rude and unprofessional. She lied and promised that person to fix the issue would come same day but nobody showed up. Would not recommend this business. Unprofessional and dishonest service.

Brian was here today to repair dryer and to give maintenance to washer and dryer. He was polite with great customer service. Really great guy and service provided!!

Tu helped fix a wiring issue in my stove. He was very friendly and informative, he found the issue in less than two minutes and promptly fixed it. Then explained the issue and made sure the entire stove was working. I’m beyond happy that I have a working stove and will definitely call Beyer again in the future.

Stay away from this company! We had the absolutely worst experience with them. As they were chosen for us by our home warranty company, I never went over reviews or gave it a second thought, but if you are reading this trying to decide whether to deal with this company – Don’t!Two technicians showed up to check our freezer door that was not sealing well, and the unit was therefore very loud. They spent a few minutes looking over the freezer doors, I was standing right behind them the whole time in case they had any questions. A few minutes later they let me know that the seal is broken and they are ordering a replacement part that should arrive within 5-7 days. I specifically asked about the noise issue too, and they said that it’s a result of the motor working extra hard as the unit is not completely sealed, so replacing it should solve that too. I was rather happy and figured within one week I’ll have the problem solved. WRONG!. I contacted my home insurance company a few days later, only to learn that the technician’s report stated that, and I quote: “door seal is torn due to something spilling and sticking to seal. Then when the door was pulled open it tore the seal. Not normal wear”. I was quite surprised to learn that appliance repair technicians also go through detective school. Nothing has ever spilled in that door, nor did we ever apply increased force to open it. The unit is 15 years old, and yes, after looking inside, the gasket did look dirty, all over. throughout the entire width of it, not in a specific spot or area even. And it looks just like the other 3 freezer doors we have on 2 units that are next to each other. Do we just constantly spill things in our freezer and then use force to open the doors? NOPE. What mostly surprised me at the time of reading the report was that I was right behind him the whole time. Why not ask me? Try to figure what actually happened together? Why mislead me, make me feel like everything’s fine and it’s just something that happens, and then write a whole different story in the report.To make things worse, talking to Bayer’s receptionist, who was short, unkind and did not return a call as promised at first, didn’t help and I was forwarded to a manager. The manager too was short, and after realizing that I might not be able to get my home warranty to regard this matter as a normal wear no matter what I do now, I was quoted for the job. I continued to ask, to be sure that the fix will solve both the seal and the noise, as the technician previously stated, to which the manager said she was unsure. I asked to keep that quote and call back after I think about it, to which I got the most bizarre reply I have ever received from any customer service in my life. She said she was perplexed, repeating that word a few more times in her following sentences, as to my dissatisfaction with Bayer, and the fact that I dare to question whether or not they would really be able to fix my issue. She was so perplexed, that she finished the conversation saying that they chose not to work with me. THEY choose not to work with ME. A homeowner, a customer, a referral from a home warranty company, but they do not want to come do the job even if after being so unsatisfied with them so far, I would have chosen to go ahead and give them another try. Unreal.There are many other companies with better mannered and respectful employees, and a more honest way of operating. I’d stay away from this one.

Brian is the best ! Hes so informative and just exudes well being. I really appreciate his time and effort. Thank you.

Home warranty sent this company. Took them a month to finally get the part and do the repair. After the repair, the appliance still didnt work abd blew out the circuits in our kitchen. No response from this company. Save yourself the inconvenience and request a different company!!

My technician was Tu. Fast, efficient and professional. Great job Tu!

Tu came here and diagnosed the problems were having with the washer and the refrigerator. He ordered the parts and came back. He cleaned everything. He explained everything and he was very professional. Thank you Tu for such a wonderful experience from someone who knows what they are doing! Happy new year!

RJ! What a wonderful technician! Very knowledgeable, very informative! He gave us all kinds of tips on top of fixing our gas oven! I won’t have anyone else to fix anything-just RJ!

Very nice on phone and came on time.

Repaired ice maker. Terrific experience with repair done by TU. A real people person that understands his trade and what it takes to satisfy a customer.

The representative Andrew was polite, knowledgeable and clean. I was very happy with the work he did.

Although, it took awhile because of parts being ordered, Tu came and did a very good job. My dryer sounds good and hopefully the door to my refrigerator will work properly. Tu took alot of pride in his work. He is a worker you can be proud of!

Robert came out Friday morning to repair a dryer that was vibrating and making a racket. He was on time and professional. He thought he solved the problem, but twice said his labor was guaranteed. After one load the noise came back and I texted Robert. He said he would stop by after his last work order. When he showed up at 5:30pm he went right to work. He said he had done some research on the internet and thought he knew what needed to be done. He took off the whole front and flipped the drum. It is Monday afternoon and we caught up on all our laundry and everything was working great. Robert, thank you. You went above and beyond what you had to do, you were very professional and pleasant to be around. You restored our faith in the young generation. We so appreciated your work and effort. Karen and Jim Miller

Very professional and knowledgeable washer was repaired in timely manner and works better then before! was grateful that tech (Andrew) followed CDC guidelines and was safe - definitely recommend Beyer / Andrew

Although it took 3 days from the time I requested service, to the time a technician was able to come to my home, I’m very satisfied with their service. Our technician was prompt and got my dryer back in working condition. I’ll definitely be calling them again.

Our technician, Tu, came out after another company was unable to find the problem with our refrigerator. He is knowledgeable, caring and thorough. A part was ordered and Beyer Appliance even scheduled our next appointment before the part arrived in the wearhouse. Very happy. Would have them out again.

Brian did great replacing the clutch on our washer. He believed it might have to go into the shop to get fixed but tried anyway. He was able to do the work himself at our home. So happy to have the washing machine working again.

Frost buildup in freezer, repairmen fixed with heat gun instead of replacing gasket. Now 3 months later same issue. When I contacted them, I was informed as it was home warranty repair, they dont guarantee their work and it would need to be recalled to home warranty.9/30The repairman stated he could order new gaskets, but felt heating them would work. It was a very short solution.The receptionist consistently spoke over me and refused to listen to my concerns. Her tone was condescending and was more interested in telling me why nothing would be covered. She did go speak to a manger, but she informed me your warranty outside of home warranties is only 60 days and none when done through home warranties. And they would not be covering the work they did.What I said was nothing more than the verbal expression of her tone.What I dont tolerate is lying.

Not knowledgeable. Not professional at all. Sent wrong tech. Could not fix the problem. We could not start our refrigerator and freezer for multiple days due to their mistake.

Drew was amazing! Polite, knowledgeable, and efficient for my duet washing machine. He gave me pointers for in the future to keep it running in tip top shape. I will request Drew for any future appliance needs. Thanks Drew!

I highly recommend Beyer. Steve has been to my house a couple of times since my wife and I moved into our new home and has helped us get the refrigerator (ice maker / filter) properly running, as well as, checked out the microwave and dishwasher. He is very professional and courteous.Additionally, I have had several questions which Nicole has been wonderful to work with. In fact, when I was trying to run down the right filter for our refrigerator, Nicole called around and found a local shop that had the filter I needed in stock. She is absolutely fantastic to work with.Overall, my experience has been top notch. As I said in the very first sentence, I highly recommend Beyer.

Service covered on our home warranty plan, had to wait a few days for appointment. Service was done professionally and ice maker works great

Incredibly slow company at repairing appliances. A year ago they had our dishwasher for 2 1/2 months and could not fix it. Now I had to use them again...through American home shield., and it will be over two weeks to get a part for a refrigerator. This part is available here locally in 3 different suppliers. When I placed my initial call I asked them to have a control board on the repair van. I was told that if that is what their technician believes that is the problem then more than likely they would have it. Also if not they could get it locally if it is available locally. When their technician agreed it was the control board he said they would have to order it. I called to speak with the individual that told me they would get it locally. Now I get a different story that they can only use certain suppliers. So at the earliest it will be 3 1/2 weeks without a refrigerator. This is not the run around or headache you want. Or if you can do without your appliances, their great. Nice people but you just cant get anything fixed within a acceptable time frame.

I have never dealt with a worse company!! awe have been trying to get our stove fixed since November 12th. They decommissioned my stove for 2.5 weeks right at Thanksgiving which takes out our oven and microwave. They have ordered 2 switches and it’s too old to get it. Now they want to decommission my stove and actually take it for the 3rd switch, The manager will NEVER come to the phone. Don’t deal with them.

Actually, dont, just dont...incompetent.. 2 months to fix my washer!! My gardner could have done a better job...

Service man was GREAT --- listened to our concerns and stated would not leave until he found the problem and fixed it ... and HE DID ! Had 2 previous people look at it and all they could say - it was our soap we were using ---- was not the case--- had a clog in the line --- Would recommend Beyer to anyone

Brian was excellent. He identified the problem, ordered the parts and finished the repair in a timely and professional manner. Thanks

So far the customer service has been great but our dishwasher is still not working. Tech repair one of the many things wrong with unit. I will give Beyer a chance to redeem themselves but at this point a 1 star feel appropriate.***** Update tech came back next day and has ordered parts needed to get my dishwasher back like new. Were human and make mistakes. I have to say this made me a loyal customer. highly recommend!!!!!***** update 08/01/2020. got new part in but our dishwasher is still not working as intended. not sure if its bad parts or rush job but now Im getting inpatient with this company. its been over three weeks and I still dont have a working dishwasher

I was very happy with the service I received. He let me know ahead of time for his arrival, was pleasant and showed me exactly what was wrong with my stove.Thank YouHeather Appel

Would have liked to hear back, or have been updated on my parts being arrived and when to reschedule service. The tech Tu was very nice and quick. He was in and out and did an amazing job.

Stay far away from this business. They came out to see what the problem was, they had to order a part they said. They never returned to do the repair on my refrigerator. I couldnt get my money back. No one would address the issue. They led me on for more than 2 months. This company is a scam and they a fraudulent. Dont make the same mistake I did. They are impossible to get a hold of after you pay them.

Jesus was extremely professional, polite, and efficient. He was able to diagnose the problem in literally one minute. My wife and I were very impressed by his overall customer service ! Give this man a raise !