Sales Rep: Jin Park in Tempe was incredibly helpful and he answered every single question I had and more. I had been to several cellphone providers in the area and was unable to to helped to the degree of which I was here at AT&T by Jim. I was able to walk out of the store very satisfied with a new phone, a great data plan, and several accessories as well as a discount because of my military service. He was incredibly understanding and patient and I am a happy customer because of him! I am also very grateful, 10/10 recommend.

I went in to have my screen fixed yesterday. Freddie was the first to greet me and made me feel very welcome. The repair technician Erick was on lunch, but Freddie was great at making sure I was comfortable while I waited to turn my phone over to Erick. My first experience at this store was pleasant thanks to Freddies excellent customer service. I will definitely return to this location when I need assistance!

Amazing Platinum Service! Center of attention while served with great care & expertise! Thank you, ERIC!

I was searching for a new carrier and AT & T blew me away!!! Eric was the absolute best! I could not ask for better customer service! He got me a great deal and a brand new iPhone! I searched many different carriers and Eric’s great service combined with AT & T’s great prices made it a no brainer. Thank you Eric!

The folks at this store are absolutely awesome. I had a terrible issue with getting my account upgraded due to some customer service problems on the account but the entire team worked together to help find any possible solution. They all have such positive attitudes and make the process / environment fun. Freddy, Jen, Eric, Greg, Mo & Nicole (and anyone else I missed) are truly the dream team.

Hesper At the AT&T corporate store at Tempe marketplace is amazing. I have never had an iPhone so I had quite a few questions as one could imagine. She was super patient and very knowledgeable about the Apple products and services. She went up and beyond to set up my phone and personalize it in a way That made it’s functionality so much more user-friendly. It’s this type of encounter that will make me continue to be a loyal AT&T Customer. Kudos!!!

My phone has was just destroyed and came to ATT to order a replacement but I didnt go that route, instead I upgraded 👍.. Frank and Jennifer were awesome. They explained and helped in my situation. Im so glad we came in and walked out with a new phone and and a great encounter. They have awesome customer service. Thank you both for helping me out 😁

Greg Jessop is one of the best customer service specialists AT&T could have. I came in frustrated about my service & ready to pay off my phones and switch to another carrier (this was my third and was going to be my final attempt to see if they could help me, both over the phone and in store I’ve been “helped” before, to no avail)Greg calmly walked through the steps of everything possible he could do in store, his calm and happy demeanor helped me trust him while working with him, so I asked him questions that I had asked 3 or 4 people prior to him and they all threw up their hands & told me there’s nothing they could do. Greg did all those things in LESS THAN 10 minutes… if you go here, ASK for him, he will NOT let you down.AT&T, this man deserves a raise, he just saved you a customer…. & I’m sure I’m not the only one.

Angel was amazing! I was on the phone with at&t account support for nearly 2 hours yesterday with no result. Today Angel diagnosed and solved the problem is less than 10 minutes. Come to this store for anything at&t! You won’t regret it.

Great store great service I had doubts of coming to this store because of the 1 star reviews but I gave it a shot and I am happy to say that I had a good experience with this store their customer service is perfect they had no problem getting the things I needed! The one star reviews are from a year or two years ago you can tell there was a change in management. If I could give more stars I would! Amazing store!!

All of the AT&T associates were great, but Freddie help us out the entire time we were there. He even went to another store to pick us up the phone we both wanted and needed. Even though it seemed to take forever for our phones to transfer all of our data, Freddie helped us out, and so it didnt seem like took as long as it truly did. We were grateful for all of Freddies help.

Daisy and Hesper AtThe Tempe market place store wereAmazing! They took their time toCorrect the issue I had when no one elseWould! Thank you ladies you’re the best!

Daisy Store Manager was awesome!!She and I stayed on the phone with customer service over an hour to resolve and cancel my deceased brothers account. Problem was resolved. Thank you Daisy for your time and professionalism.

We were very happy with the help we received from Daisy. We had made two trips to an authorized dealer earlier and they could do nothing to help us. We were trying to cancel and account for a dead neighbor while keeping the wife’s number active.

The store manager was great, he greeted us immediately as we enter the store, and was very helpful. Definitely going back if I ever need anything.

Our rep, Greg was fantastic. He was incredibly helpful, informative, attentive, and patient. He was a large part of why we chose to sign up for service. We had some decent offers from their competitors but his customer service is what set AT&T apart from the others. I highly recommend this location.

Great Retail Service From ERIC! Thank You For You Help and Patience! YOU ROCK

Daisy was great in helping me set up my new First Net account! We saved money, received a new iPhone and Apple Watch, and have better service after walking out of the store. Thanks so much for everything!! We’ll come back but hope we won’t need to! 😆

Nicole is awesome! She helped me get the best phone and kept me calm.

Angel really knows how to take care of a customer, he is so patient, he took the time to really explain to me how to work my phone. Let me just say “ ANGEL IS A ONE OF A KIND EMPLOYEE”

The store associate who helped us was nice. He was polite and we never felt rushed. I give 4 stars, because we waited in line outside of the store for about 8 minutes before anyone spoke to the 1st person in line. I feel someone should be a bit more attentive to the line outside needing to check in.

The workers Frank and Freddy were so helpful and was able to go beyond my expectations! Definitely recommend for everyone to join! Thank you again so much !

Angel Baretto and the staff at this store gave us incredible service on trading in my son’s iPhone 11.I wanted to upgrade from my X to an iPhone 12 Mini but there no 256GIG phones available. Angel followed up with several stores and called me to let me know. I had not asked him and he did this proactively.We have six lines with AT&T and this is why!Thanks Angel for the effort.

My sales representative was Jin he was very helpful, patient and friendly. I wasnt quite sure which phone I wanted, I had it narrowed down to 2. He showed me both told me the differences between them, it took me a while to decide he never once got impatient and answered all of my questions thoroughly. Since he was very knowledgeable I walked out with a new phone. I will definitely be telling everyone if they are looking for a new phone to go see Jin.

I went into the AT&T store looking for a new phone as well as a new provider. When I walked into the store, I was greeted by Thomas. I told Thomas I wasn’t sure of any new deals nor did I have a clue of what phones were good. I am not tech savvy by any means but Thomas took his time explaining plans and going over new features on phones. I thought I was talking to someone with years of professional experience working for AT&T however Thomas said he’d only been there for a little while. Regardless Thomas out did himself and I thought my experience at the AT&T store was deemed worthy of writing a review.

The entire staff was fantastic! Frank helped me and I was in and out of the store in just a few minutes. Also, I heard if your a first responder or pilot they have a great promotion. Thanks AT&T!

Angel B was fantastic. He was going to get nothing from the transaction, yet he treated us with great care and respect. Great job!

Sales Representative Pamela was a tremendous help! She welcomed me as soon as walked in and listened to what I needed and got right to work on helping me resolve my problem. The entire time she kept me informed of what she was doing and gave suggestions. Friendly and Courteous service!!

Enter the store with concerns and lots of questions. Pamela Juarez was the most patient person ever met. She made sure I was very satisfied with my purchase! Honestly everything went so smooth and easy. Who ever goes to Tempe market place at AT&T ask for Pamela. She knows what she doing!!!! You wont regret it.

It was the quickest and easiest phone purchase and transfer of devices Ive ever had. This is the 4th iPhone Ive had in my lifetime and it was the least amount of time Ive ever spent in the store. Thank you!

Couldn’t say more about the service we received today. Frank was very helpful and patient with us. He was very knowledgeable and took his time helping us. A++ service! Thank you!!

Let a person come into the store with a fake ID with my information. When i called after getting an email about changes made to my account, the person was STILL in the store and they let him walk away, with out any kind of contact to the police and also did not revert the changes they made by the person committing a felony.

I just want to let you know that Moke was a great help to me very patient young man good customer service wouldn’t have brought the phone with out his help

PAMELA was so helpful!!! I went to upgrade my phone, because it’s been years since Ive last bought a phone, & she made my experience run so smooth! She was so patient with me & she answered all my questions! She even helped lower my bill by putting me on a better plan! I’m definitely recommending everyone I know to go to her.

BIG thanks to Pamela and Jennifer at the Tempe Market Place store!! They spent about 3 hours helping me with my account. Team work does make the dream work!! Thank you so much for all your help ladies!! You’re the best!! 😊

Frank did an excellent job helping my husband upgrade his phone!!

Go in to the AT&T store at the Tempe Marketplace and ask for Frank .. my guy was very professional and helpful while taking care of us . Beyond satisfied customer here thanks Frank

I came to this store looking for a tv streaming solution and Thomas was the representative that helped me. He was very knowledgeable and showed me all my options for streaming and pricing if bundle in my phone service. I did not end up signing up at the time but if I choose to I would definitely go back and see Thomas. Aside from that the store was clean and inviting. Highly recommend

I was greeted by a nice gentlemen as soon as I walked into the store. His name is Frank I believe. He was able to solve an issue that I had been dealing with since a couple weeks ago. It was a very quick process and he did a good job of explaining everything and getting me out of the store in no time. As far as social distancing and cleanliness, everything was excellent.

Frank helped me with my temp phone with Primary Phone and Biz phones stolen..He also rocked setting up my 2 replacements!!#Sullysaslottin

I was mislead about what I would get for a trade in on my old phone and now my monthly bill is higher than it was before. Getting the new phone fairly easy. It was delivered by someone who helped me transfer all the data between the old and new phone. However, when I went to turn in my old phone I was told the person I had talked to to setup the trade-in gave me the wrong price so my monthly bill would be higher. It seemed like a bait and switch deal, but Id already deleted everything off my old phone so I was kinda stuck. Be very wary with these people and get any promises in writing before agreeing to any contract changes.

I normally don’t do reviews but I figured I’d take the time out to let the company know what a great employee they have in Tommy. The way he demonstrated himself showed me he cares a lot about his job and the customers he interacts with. If any one is reading this when you go ask to speak to Tommy. You won’t be disappointed

The rep that helped me had his arm in a sling. He knew AT&T services. I am a Prepaid customer. I had no idea I could pay my bill and delay the payment on my account. Mind blown! I am so glad I worked with him on that day. Otherwise, I would have never known about this prepayment option. I cannot believe I have been an AT&T customer for over 5 years and I am just now learning this.

Its was a great time and Freddie was able to help me transfer the. Contacts and information. It was a great pleasure working with him he was really helpful and down to earth at the Tempe location .I Drive there for help everytime even though theres a att store near my home. Congratulations for having Freddie at this Att store he good fit . Thank Maru

Greg, my salesman, was super awesome! As soon as I walked in the door, he greeted me and asked what I was in for. Since I put in an order for a new iPhone 12 Pro Max online, he directed me to a table to begin the process of switching my line. He was incredibly patient with me as I am on a plan with my fiancé’s family in North Carolina and had to go back and forth with them on the phone for account info. He ran into a system issue, so the process took a little longer than expected, but we filled the time talking about family, work and traveling. All in all, he was super personable and helpful. My fiancé and I are even coming back in a day after my experience to get his new phone since the customer service was so good. Thank you for everything, Greg!

I have to say that I was the lucky one to walk into the store today and work with Eric Johnson. When I was working with him I was not aware he was the store manager until I said to him he has great customer service skills which is almost not a thing today. AT&T you are very lucky to have him as an employee.

Great experience. Easy and low pressure. Frank was great!

Pamela helped me get a new phone yesterday and she was incredibly helpful. She was very kind, informative and made the process very quick and easy. I’m grateful she was my sales associate for my visit there. Thanks again!

Pamela was beyond awesome! She spent in total 6hrs over 2 days to get me setup, as I was having issues switching from t-mobile. Great service, and I am excited to be with AT&T.

Very clean and nice store. I went in and received great customer service from Angel he’s is very knowledgeable about his work and explains things very well! 5 stars for Angel, highly recommend going in to see him for service with AT&T

A big thank you to Pamela for being so helpful and attending to me right away! She had all the answers and was patient enough to answer all my questions! Pamela offered great service and knows what she is doing!

Gene and Jennifer very very helpful very professional I appreciate your services

Definitely had a great experience with help for my phone. Greg, one of the employees there, was incredibly helpful and very easy to work with. I would definitely go back and work with him in the future!!!

My guy Moke was great. Im very happy with my new phone!

Went in last week with questions regarding a possible upgrade. Abby was expedient to assist me and with her extensive knowledge and patience guided me through and helped me get a iphone12. great product and service.

Erik at this location was Great! He helped me learn all the new things Apple offers! I can now know my apple devices a little bit better. Thanks again! I love and Appreciate you ...and Apple!!😁

Good experience purchasing two new phones. Moke did a nice job.

Frank was very helpful with helping me lower my monthly bill and save when adding a line. He was a pleasure dealing with. He made the process easy and was very attentive. Thanks Frank I’m glad during this pandemic I was able to still come inside the store and get the same great service!

Frank is the best, made it simple easy and quick! Will be buying my AirPods from him soon

Could not figure out what was wrong with my phone, I came into this location and they solved my problem in seconds!

Abby was pretty legit. She was super helpful and knew how to explain herself clearly to me. It was pretty epic when she helped me

Abby was a very knowledgeable, fast, friendly about getting my little brothers line added to mine account! Definitely will be back to have her help me 😁

My dude Tyree is awesome!! Second time coming back to him. He is kind, knowledgeable, quick and makes it a smooth process. Upgrading phones with multiple lines can be confusing but he made it seem like it’s no problem. Ask for this guy, you won’t regret it.

Pamela J. is the greatest! She had answers to all my questions. She was able to resolve all the issues with my account. She was patient, knowledgeable and kind. I had never had such a amazing experience from an AT&T before.

Simply amazing! I went in to upgrade my phone and Greg not only changed my phone but changed my life! He was patient and made sure i was informed about my new phone! Thank you Greg, forever your customer!

I came in for a phone upgrade and didn’t know what to do but one of the employees ( Thomas) helped out and gave me good advice about wether to trade in my phone or not. Was extremely respectful and knowledgeable. I would highly recommend coming here.

Abby was very much help. Shes the best and so patient with our issues. She help us for about 3 hours and wouldnt let us leave until we were happily satisfied. Would never have been able to log into my at&t tv without her help. Thank you Abby

Angel helped me and he was absolutely fantastic! I went in to browse for a phone - he was informative, friendly, and never pressured me. He also worked with my janky phone and was still able to get my new phone set up!! 1000% recommend!

Worked with a man named Frank. Very helpful and welcoming - got a new phone super easily with all questions answered. Great service.

Abby was very sweet and patient. Took her time getting us the right prices & was very helpful. Very good & positive energy!! Will def recommend her 10/10

Pamela was a wonderful sales associate! She helped us all upgrade and the process was smooth. Thanks again Pamela!

Moke was extremely helpful with me switching from Verizon to AT&T today. He did it fast and efficiently and I walked out with it switched within 20 minutes excellent service!!

I went to this location thinking I knew it all and acted like a donkey where they could have asked me to leave.... But instead they let me finish and said let me help you. They fixed my issue and made me a believer in AT&T. This is the AT&T store I recommend.Eric is the Manager totally knows everything and Greg is an associate and Greg, I apologize you were right.

Eric is wonderful and very helpful.

Pamela was SUPER helpful when I came in to switch my new iPhone. She was very knowledgeable and answered all my questions effortlessly, I really enjoyed talking with her! Definitely recommend coming here, everyone is more than willing to help!

Awesome customer service! angel got my family & i a great deal on our lines! highly recommend! & will always stick with at&t for the experience! thank you man

Thomas was a great help. He provided me with numerous saving options, and helped me to understand what worked best for me and answered all my questions.

Thomas and Daisy provided exceptional service today while helping me set up my business tablets! I will be returning to this location for all of my personal and business needs! Thank you guys for making this process so easy!

This is the best ATT store in the valley. Greg is super helpful and goes above and beyond to make every visit great. Keep up the good work!

Pamela was incredible! She helped me make my transfer from sprint to AT&T run so smoothly!! She answered all of my questions & helped me understand my née AT&T account! I’m most definitely going to keep going to her for anything else! Great Customer Service, Communication, & so friendly!!! Thank you!

Dont you hate it when you have to choose between two phones? Its normally a tough call to make, but the knowledgeable staff at this location made it a short one.

Hesper and George helped us out and did an amazing job Great service and experience. Jesper and George were so fantastic to change my service and replace my phone. Great job AT&T

Jennifer was the bomb.com. Made my day with her stellar customer service and desire to go over and beyond!

Daisy was amazing and took care of all questions + exceeded my expectations in her thoroughness. Great experience for a change

Great experience! Abbie was very knowledgable and helpful. She got me set up perfectly! 10/ 10 would recommend!

Really friendly staff and amazing customer service! Pamela helped me transfer my stuff and made upgrading really easy! Thank you!

The customer service was excellent!!! Pamela was super patient and able to explain everything to me well, also took time to apply tempered glass case.

I was greeted upon arriving by Jin who was very knowledgeable about the products. I left with a new AT&T TV modem. Highly suggest asking for Jin 😚😊

I dont leave reviews often, but I really just had to at this location. A great one nonetheless. I had a very bad experience with Sprint before coming to at&t and was left without phone service from various situations of them trying to massively rip me off and having zero wiggle room or help whenever I couldnt work due to being exposed to Corona virus among other things happening in my life because of it. When I first came in I thought the location was clean, the vibe was welcoming, and friendly, and I enjoyed the atmosphere and layout. The first visit I had I was taken care by Abby who really knew what she was doing and was very helpful and understanding towards my situation with Sprint. Unfortunately I did not leave with a phone because when you qualify for zero down you have to at least pay a sales tax on the device you receive and I didnt have enough yet....NBD. I came in 2 days later with the cash I needed and Abby got me l setup smoothly, quickly, and successfully. One problem arose though shortly after I had left. Sprint was not cooperating with completely letting going of my number and I was unable to receive phone calls or texts. I came in the next day and was helped by another employee named Tommy who really just did an awesome job helping. He seemed to know exactly what he was doing and he was very understanding of my situation in how frustrated I was with it. He did everything he could to assist me in my situation and he really seemed like he knew what he was doing. I felt like I was in good hands. But, unfortunately he was unable to help because he needed a managers approval. The next day I was supposed to come in between 11:00 a.m. and 7:00 p.m. however I was running just a little bit late pushing the 7 oclock time limit? I then call them and Tommy actually answerwd the phone I explained to him that I was having a very long and a little bit of a rough day and that was rushing over there to come and speak with the manager whose name was Eric. Eric was just as awesome considering he had to go home at 7 oclock and he stayed a little bit late take care of me which I was very very appreciative of and I would definitely recommend coming to this location if you are looking for a quick and professional experience. I would also like to comment on another employee named Tyree that at the time was dealing with a hysterical[[. The whole team rocks! Would give 5 stars if I could.

Pamela did awesome and was very courteous, went beyond with keeping our son busy while waiting!! Great 👍

Abigail was very helpful and patient when it came to answering my questions! She was able to give me knowledgeable feedback about upgrading my phone and plan.

Tyree was awesome in helping my son and I upgrading his phone to the iPhone 12 Pro Max and getting the needed accessories. I usually do everything online but choose to go into a store so that a sales associate would get credit. Thank you!!! AT&T customer since January 2012.

So I was at the AT&T store & Angel & Daisy was amazing 👏 and Very responsible Answer all my questions. And did very well on Spanning about the 1st responder plan so guys & girls just when u get time go in they will help u out. And for all of my 1st responders u got go 🧑‍🚒👩‍🚒👮‍♀️👮‍♂️.

Angel is a sweetheart. Very young and respectful young man. 💕

3 months ago in store we were quoted $122 all in 4 lines with a first net (not including tax). To this day we have not had that quoted price. We’ve gone to the store 2 times and been on the phone with AT&T for 10+ hours now. AND THEY STILL CANT GET IT RIGHT. There is no communication between the store and calling in so it wastes everyone’s time because you have to explain yourself all over again. They said it would take 3 billing cycles blah blah... well we’ve over paid $100s and it’s still wrong and no credit is being given back. It’s complete and utter bull shi*. Don’t trust their quotes by any means. They lie and then they say oh we can’t do billing in the store that’s customer service. Didn’t have a problem setting us up for this nightmare tho

Awesome experience at this store. Angel helped me and my fam get a good deal with 4 iphones. Angel was very easy and fun to work with I recommend him to everyone.

Finished upgrading plan and phones in the Tempe Marketplace AT&T store and have to say that Moke was extremely helpful and very efficient through the whole process. Would return business for Moke alone, Thanks again!!

Eric is the store manager not only was he professional he did absolutely everything to make us happy business customers Thanks Eric 😀

Eric was amazing! He answered all of my questions and was honest throughout the process.

Eric and Mike did great had me in and out. But was extremely helpful