Customer service was excellent. Very happy to do business here. Wish I could give an additional 5 stars for Natalie

Great place. Staff is knowledgeable and friendly. I will be preordering all my physical game copies from this location.

It didnt open till 11am on the dime. The website said they had the game I wanted. O but no.had 2 dive from Tempe to 48thst and Ray. A hole different city. WS not happy. And a trade in on a new game. 15 dollars. Its was a brand new game. Wow

Visited this place today THEY CLOSED EARLY ON BLACK FRIDAY!!! We showed up more then 30 minutes before the POSTED closing time of 10 PM and the gate was down and lights were off. Encountered an employee outside who informed me that they closed at 8 because theyre a strip mall (90 minutes earlier) just admit it dude you closed early dont lie about it.

Pretty bad GameStop experience overall. Last time I was in, all their computers went down. So I couldnt purchase anything. Then called five times this morning to ask about some amiibo. The guy asked to place me on a hold, then hung-up. I called back and they hung up on me after asking if they had an amiibo in stock. Now they are not picking up my calls. If you dont like answering the hard questions about amiibos then just quit your job buddy. You just lost a Pro Member and customer, but I doubt you care.

Welcoming environment! Friendly staff

One employee is not cutting it for this store. The employee answered 6 phone calls and let 6 different customers stand in line. Ricky is great at his job, but its impossible to take care of the phones and the customers simultaneously. I should have called because that was priority at this store.

People working were like high on tranquilizers. Had to explain 5 times what we wanted and what we needed. Took guy 3 times to get the transaction right on the register. Spent an hour having to virtually the guys job for him myself. Had to get multiple refunds as I was told one price and after he ran transaction on my card, it said a higher price. I know times are different and tough, but people still need to do their jobs and properly. Otherwise why show up to work? Its time for people all ages to wake up and start doing more and trying harder in everything they do. A little effort goes a long way in so many facets of life!

So disappointed. the new games they sell is like second handed games (or even worse). the new games should have a thin plastic casing on them! Also they use tape to seal the game case which is really hard to come off and destroys the game case! Just use price matching and buy your games somewhere else.

This location rocks. Been in several times in the last few months and the employees are always awesome. Special shout-out to Gabriel who has been extremely helpful and has made some great recommendations on video games for us. 👍👍👍👍

This location, as most Game Stop locations, has very knowledgeable staff. Very friendly and ready to answer any questions you have.

Always friendly and helpful to the minimalistic knowledge

This location doesn’t like to answer their phones!

Good customer service. Employee knew what I was talking about and what I needed.

They were closed due to cleaning during normal working hours. They said on their sign that its only for about 15min. I waited 15min, then tapped on the door. The dude inside ignored me and was on his phone, not even cleaning. Went to another gamestop that actually wanted my business.

Tried calling for over a half hour to no answer. When i got there i found they didnt have what i needed, wasting my time and gas going there. Which could have been avoided if they bothered answering the phones! Luckily Fallout games is just a few miles away and they have a better selection of used games anyways.

Horrible and slow service! Waited in line for 30 minutes with only one person in front! Three people were also begun the register and couldn’t help because they were doing online orders? Sorry didn’t know it took two hours to cash out two people? Hahaha get your workers to learn time management and organization

Rickey(bleached mohawk guy) was the only employee and the place was mobbed. Huge line, lots of people. He had to ask people to step out because Covid restrictions. Was handling lots of different issues while remaining calm and professional. Dude needs a raise.

This gamestop is a nice place to find decorations for your rooms at home and filled with a lot of games from many systems. If you want a PS5 you have to pre-order online to get one so dont expect to buy on in-store anytime soon.

They didnt have what I needed and their website displayed the product in stock at that particular location. However, the young gentleman working that day had smile on his face and he still helped us find another location that had what we were looking for.

This store is confusing. The OPEN sign is illuminated, but the door is locked. A sign is posted stating they’re doing “deep cleaning on the hour, for 30 minutes” but the employees are standing at the registers. Which is it? Can’t be open and closed. And I’m by myself, so it doesn’t affect the 10 person limit.

Very friendly and helpful staff

Staff very helpful, courteous and knowledgeable.

Good helpful service at this location. I was looking everywhere for a Nintendo switch and the representative was very helpful in helping me find and order one.

Staff is always so friendly and store is super clean with covid precautions in place

Theyll try to push a refurbished system, that still has an intact seal, meaning no work has been done on it. Theyll check it to see if it turns on and call it good for resale.

Great place. But they change the value way too often for your trade ins. I checked the value of a game late one night after they had closed, and when I went the next morning they tried telling me it was $11 less. Id rather keep my game now thanks.

Edit/Update!!!It was great, overall experience was nice great selection and great staff. I look forward to shopping there in the future.Edit/Update-11/30/18- I did the review above. I was looking for a PS3 controller only made by Sony not a 3rd party manufacturer. At this GameStop I bought a red PS3 pre-owned dualshock 3 controller. When I got home the controller worked except for the L2 button. I paid $30 before tax for a pre-owned controller that was not checked if it was working properly before selling. I also renewed my pro membership. Initially walked out of there spending roughly $50 bucks then return the PS3 controller dualshock 3 on November 31st an got the cost of the controller back. Come December 1st I decide to buy another controller I figured maybe it was just defective and they didnt check. Fine mistakes and oversights happen. As Im writing this updated review I decide to spend roughly another $30 for pre-owned PS3 in this case its a sixaixs dualshock 3. So initially downgrade from the the newer dualshock 3 version for the PS3. As I connect it to my PS3 I realize that all the buttons work properly except for the internal functions If I shake the PS3 I dont have to push any buttons because shaking the PS3 controller is apparently the home button the L3 button the R2 button the L1 button. And squeezing too hard on the grips of the controller surprise surprise the controllers I can fire my weapon or its the acceleration of my car when Im playing racing games are first person shooters. Its defective controller and Im baffled that GameStop didnt know this about a pre-owned controller or it wasnt noted anywhere that hate this controller doesnt work why are we repackaging it selling to some of the ram customer it was returned for a reason so Im hoping they dont resell it.The one thing Ive noticed when it comes to game stop and pre-owned items you guys are not doing your job as far as for checking if accessories properly work. Typically the culture of GameStop if someone returns a pre-owned item and something is wrong. You guys need to stop accepting pre-owned products or make sure that they work properly. This is the second time this has happened and probably going to be the last because you just might loose a customer. Now I understand why Amazon is literally outperforming GameStop and everything is going digital because for some odd reason companies like GameStop is accepting pre-owned products and not checking if they work properly. So tomorrow once again on December 2nd Im going to have to return a controller that doesnt properly work because GameStop accepted a defective device and if they did refurbish and check this device they obviously did not do a good job doing so. I understand that is a pre-owned product but if a pre-owned product does not work properly do not sell it to a customer if it is refurbished make sure it works and show that to the customer that it works because otherwise youre wasting the customers time and it is poor customer service for a customer to return a product that you were selling in the first place. If anything GameStop needs to start testing the controllers and systems to make sure that they work if theyre pre owned.

Clean store and very knowledgeable & friendly staff.

Stan at the front desk was very helpful. I came to return several discs that I ordered online. Instead of mailing the damaged discs by return mail, I took an opportunity that my local GameStop could solve the situation which was perfectly resolved thanks to Stan. He is a conscientious employee who performs what is required in any situation that may come up. I gave my local GameStop a well deserved 5 STARS.

So my opinion of this Gamestop changed vastly when they brought in some new employees. I always hope when I go in that Sam is working. He is a great asset to the now AWESOME team! Thank you guys for always being helpful and friendly!

When arriving at the store it was closed even though it was open hours. There was a sign that said wait 20 mins. I waited 30 mins and no one showed up. Theres literally a group of people outside. Please hire new employees.

I love the staff here... always super fun & friendly & keep me energized & excited about my next purchase... every game is a new exciting adventure with these guys with details & they avoid the spoilers LOL

Always close when we cant to come in it have a sign close for 30 minutes been almost an hour total bs and I call they dont pick up

Great customer service.

Good customer service.

Massively helpful!

Most friendliest staff. They took the time to fix my switch even tho the line was super long. Totally recommend this GameStop to anyone. Also helped with recommendations of different games for the switch.

So I bought a power ranger helmet and the lady from staply and us 60 bs me saying she can’t return it when it was missing parts in the first place and because of some scratches but it was the display model, so I came to the Tempe location and my home boy miles returned it and delivered great customer service!!!! And refunded the helmet with a new one made my day big shout out to miles best employee there

We got there at 6 today about two hours before you guys close but they locked us and several other customers out because they were going to be away from the store for 30 to 45 minutes.... who does that two hours before they close? You all lost out on a 200 dollar sale

Okay I returned a game with my brother and there was this one purple-haired girl working the counter who literally rolled her eyes when I asked her if I could get a refund on a game I got. And then when I was walking out the door she actually said, in a relatively loud voice, Finally....Seriously. What type of people does this GameStop hire? I didnt catch her name (she didnt really deserve any recognition aside from being a nuisance), but I hope that if any maintenance/manager sees this post, she gets reprimanded at the very least. What a disappointment.

This store does not want me to buy stuff. Last 2 times I tried I wasnt able to. I went in employee wouldnt sell me a game because I didnt want to give them my phone number. Today around 445pm tried to go in 2 employees were at the counter inside with a locked door and a sign saying be back in a half hour with no time-stamp for that statement.

Game stop on countryclub and staply have much better customer service! May wanna think about new employees for this location.

Guy working when my son came in to bring a switch to see if he could get store credit was INCREDIBLY RUDE, guy told him to see it to one of his family members would buy it. IMMEDIATELY left store WILL NOT RETURN to this location. Went to a different location much friendlier staff there and got a good deal on store credit. RUDE EMPLOYEE OBVIOUSLY NEED SOME CUSTOMER SERVICE TRAINING!!!!

A Hispanic gentleman about 510 very rudely closed the door in my face rather than finish assisting me. All I wanted to ask him was since he said he couldnt take my debit card as payment even running it as credit, which is plausible but unlikely, was how long it would take to buy online and pickup from that location. I called into the store when he refused to help and asked him name, he refused to give it, and he was not wearing a name tag. I will never shop at this location again and hesitate to support any GameStop after being a loyal customer since the store chain began who has purchased thousands of dollars in games and all 3 generations of multiple Xbox systems. I have 5 systems purchased from GameStop in my house right now. Afterwards I went to Walmart and they got my money for the game I simply wanted to purchase. This was after I watched him turn away two other customers in a similar fashion with a similar attitude. He simply didnt want to do his job. He is lazy, confrontational, and rude if I was his boss Id fire him. This happened at 5pm on 04/29/20

Been to this location quite a few times. Went in today looking for a new game to play. Matt helped me pick out something fun he thought I would like. I feel the need to write this review because this isn’t the first time I’ve walked in this store and was helped by Matt. Always a pleasurable, helpful experience. Thanks a lot. - CJ

Awesome customer service, and clean store.

They have everything current and they off a reasonable amount of trade if you have the highest level membership card. I was able to trade in $40 worth of games and they put it directly on my card so I can use it whenever I want. There isnt much to desire and they even have a good selection of low-level collectibles for someone looking for a cheap present. Ive been going here for years and there isnt a better place for new games in town.

They always have so much to look at. I enjoy going in and just looking around. But they have it all and the owners are amazing!

This is a pretty good store. Sometimes the staff have been a bit weird, but the customer service is still o.k.. Can become a bit busy inside.. If you ever have an issue or question, definitely call the store. They can be very knowledgeable and helpful about anything regarding gaming.

Couldnt help me find the product I was looking for even though they said they had it in stock incompetent employees

Staff was extremely friendly and helpful. I am not a seasoned gamer and had a lot of questions about an old Xbox and they had answers for all of them and the gear I needed at great prices. Thanks guys!

Ive been going to GameStop for several years now and it is usually busy with only one or two Associates, I am used to this and I am fine with that type of situation as other stores I frequent are also that way. However the night that I was there I felt like this guy did not put the customers first, the line had to get 5 or 6 people before the second associate would even help. He could have had the line out much faster and taken care of business for each and every customer at a more timely rate instead of packaging up games that were be mailed out what I would guess as the next day. Once he did get on the line he was very courteous and helpful but again I say he should have reacted a lot sooner and with Christmas just around the corner they really need to get it together because that line will be out the door and hell be packaging boxes up 😒

Great store, great staff. They helped me find exactly what I needed (an Xbox 360 power supply, and there are about 6 kinds) and walked me through how to find the one I needed. I’ll definitely be shopping here again.

My grandson was shopping for a game and I had no idea what i was in for, but the sales person took over and treated my ten year old grandson like he was a grown up with professional service all the way from finding his game, cashier to out of the door. Thanks Game Stop for letting me hang back to watch you do your best work.

Best GameStop around. Ruben and Sam are amazing. They really take care of you and have the best info and recommendations. Follow them on Instagram, too!!! @gamestop_3674

Great customer service, great attitude definitely worth shopping at.

Great customer great customer service. Charlie was very helpful!

Always stays freshly stocked, and they have good sales too!

The selection of games here is exquisite. The selection of consoles, discount accessories and gaming devices is unparalleled. The game merch and toys in stock seem to be more focused on the collector aspect. I couldnt find a Joker plushie keychain, but I could find 3-4 action figures from games that were popular for a month. I bout an HDMI cable and the employees were professional and well informed. Will definitely make this my stop for games and gaming accessories.

I do not like that my closest Gamestop is the worst one in town. Especially when it has a prime location with the potential to be the best. I always get incorrect/conflicting information from several workers and they treat me as if I do not know anything about video games. I will be taking my business elsewhere.

Although gamestop can be a bit pricey, Its a good place and they are going to have what you need. Give em a chance. In my personal opinion they are a business and they wont realistically do absolutely everything you want them to do, so give them a little bit of leg room and please dont give any attention to the video from gamestop in Albuquerque. Take it easy.

I came in today with a huge container filled with xbox stuff. I had two consoles, controllers, and 30+ games to return it was a huge trade. The gentleman who helped me out today was Larry. Larry was super patient and attentive with the whole transaction. Im new to trades but he explained everything to me and I got a real nice amount to purchase a PS4.If you need help with trades or anything at GameStop Larry is the guy!

New and used games for popular gaming systems. Collectible FUNKO Pop vinyl figures sold here. Staff is knowledgeable. They do have new and used gaming systems for sale and well as strategy guides for the popular games.

Bought a used star wars game for 54 bucks, with a 20 dollar trade in and 37 dollars on my card, it was defective kept glitching and freezing, so i brung it back wanted money back they didnt give me all my money instead 37 cash and a 19 dollar card for store credit, mind u i had an email saying they will pay me 20-25 dollars for my game i was bringing in, OK so i bit the bullet, then i use the card to but this game called Detroit, and took it home and the game didnt even wanna load soon as it got the 4min marl it said error, smh so i wiped it off, cleaned it real good and it finally loaded but then after the beginning scene it cut off with error, Im done with this location, their games are broke, their even selling games for 4-8 bucks that are not working properly or broke smh unbelievable, and the cashiers pretend to be friendly and nonchalant, going get my 20 bucks back, but feel i should be awarded more for my stress and time

Great place to get new and used consoles and video games

Love this store. Descent sales. Has all new games and some hard to find old ones.

Manager in the morning Is always helpful

Staff are always super chill, friendly and make sure that your gaming needs are taken care of. I have yet to have a single bad experience during all of my visits here over the past three years.

Offers terrible value for trades. Required three trips to not be able to complete a trade. First for something that wasnt actually a problem. And second for an issue that should have been recognized as a problem on either of the first two trips.

The employee working this morning today Sunday May 19th is a shining example of why I dont spend money at GameStop anymore.I grabbed two Xbox one games priced at $14.99 and another $13.99. I one of these two games because it very clearly advertised any two games $14.99 and under are $20.when I got to the counter the employee wanted to charge me the full price of $34.XX.I pointed out to him the advertised sale he went and looked at the sign and told me but they dont qualify. I asked the employee does the price have to be $14.98?Despite the sign clearly saying $14.99 and under.When the employee responded Yes I went across the parking lot and spent my money at Best buy instead.

Bought a used game, and the wrong version of the game was put in the case. I will now have to take time out of my day to return it, or just eat the $ loss.

Reuben was extremely helpful and extremely nice. Appreciate the help!

Its a Game-Stop. And thiss a good store. Very cool, interested, knowledgeable staff. Good inventory. 👍

Quite busy, but the guy was efficient and friendly.

I called over the phone and they said they would take my vintage original xbox. The woman even quoted me a price for it. I later went to the store and there were flyers saying they would take vintage consoles and games. Then we waited and line and got up to the regestier and told them we were trading in the console and games and we called ealier. They said they couldnt find it on the sytems and they would not trade it in. We were in that store for over thirty mintutes. Worst costmer service.

If I could give it a zero- I would. Pre-ordered a game for an exclusive item, took time off of work, and an hour later the employee still hasnt opened the doors for business. It opened at 10am. I have to drive to another Game Stop, buy it OUTRIGHT AGAIN, and THEN wait for a refund when someone FINALLY opens the door to the store. I seriously doubt the Company that runs these stores give one whit about our time and money wasted for an irresponsible employee. With all of the unemployment in this Country, youd think when someone has a job theyd work with ethics. Thanks, Game Stop, for the loss of time and money for a game that was already expensive. I particularly like the long wait on your customer service line. *Edited to add: A big thank you at Corporate Game Stop for Carlos. He was amazing and his customer service skills are nothing less than stellar. A quick call to Game Stop Tempe Marketplace yesterday after everything died down showed that my original review was spot on. Even after knowing the wait in the sun my husband endured, I got not one apology. I expect an apology from the store manager. The supervisor at Corporate was not responsible for this- the district manager is the one responsible.

Super nice staff. Great selection of games, etc. Should check it out for sure!

Gamestop is an okay place to buy games..... But when it comes to selling games to them its not very fair at all.....I mean I realize that they need to buy them off of you for less than what you bought it for in order to make some kind of a profit off you but its ridiculously uneven......I once tried to sell a game to them that I bought for $45 from them and they said the best I could get was around $5-$7 dollars for it. Thats not even 25% of the amount I paid for it....Its a total rip off....Again the place is good to buy games but when it comes to selling games ....youre better off selling at a garage sale.....

Another stop in to get something simple and left with more knowledge about a subject then I though I would...

Horrible service order a game i get no response or answer on phone and had to go to the store myself to get any information.

This place was amazing, the guy Sam was absolutely delightful! Ill always be coming back to this GameStop!

Had nothing but good experiences at this store. Interested, helpful staff, good layout (for the square footage), meaning it can accommodate a line w/o getting in browsers way, etc. Had no issues with returns, reserves, trade-ins, and advice.

Its ok, can be hounded a little bit but not so so bad. They didnt have any games I was intrested in at the time but that was a while ago. But I wont be going back to this one any time soon, when Im in the area I prefer fallout games.

Perfect stop for discount games for my son.

Best deals and also close to Alot of restraunts

Horrible customer service!! Avoid this place if you can! If I could give them 0 stars I would. Went in to try to trade in my phone for cash and the gentlemen was extremely rude and basically did not want to give my wife and I the time of day. If you dont want to help someone then just say so. Went to the game stop and stapley and baseline and was treated nice and with great customer service!

Its nothing more than a place to experience the living breathing equivalent of the comic book guy from the Simpsons. Dont go in there unless you are a teen with severe acne or an adult who hasnt gotten out of that phase.

I like coming here to buy my games they are amazing

Customer service and game selection is great, but they need more people working there, as the lines are long some days.

I love that when I come home with a new game my significant other just beams.

For a Gamestop, this is a good store! I usually go local, but they had what I needed and were very nice and helpful, even grabbing me a deal to save some cash!

The staff need to be a little more interactive with customer but love it, everything is neat and organized

Very nice and helpful staff, always treat you with respect and appreciation .

Its a Gamestop in Tempe marketplace. Always a 10 min line to check out. Friendly staff, nice store manager. Usually go to the other one thats closer since I moved. But do stop by this one sometimes still.

Got acreally good deal and staff was super friendly and helpful

Nicest gamestop Ive visited

I tried to make a purchase online, but the website sucks. Reluctantly went to this location, and was blown away by the excellent customer service. Sometimes, buying in person is way better than shopping online.

A very busy store, line was 4 or 5 customers, lots of items available and tons of used games, great deals.👌🏻

This store has gone waaaaaaay down in customer service and quality since 2016. I am sad to abandon this location but this is ridiculous. Recently this GameStop has employed an automated answering service that tells you they are busy, and hangs up on you after not even puts you on hold. Absolutely ridiculous ZERO out of 5 stars for this location.