This store is the worse! Ran my credit without asking. I thought they were looking up my previous account with my SS number. I did not want to finance a phone, I wanted to pay cash! They told me all phones had to be financed. The entire time we we there for 20 minutes no other customers entered the store. The manager, some guy, was not very accommodating. Did not feel comfortable with the service so we left and went around the corner to T-Mobile. Atmosphere was so much better and the store had 4 people ahead of us. I ask a customer how they liked the service for the Terrell area. They loved it and said they left Verizon. I was leaving AT&T, and did. My family and I are now T-Mobile Customers. Oh, I had a choice to pay cash or to finance the phones. I was told if I finances I would save hundreds of dollars. I can pay off the phones in two month without penalty and still receive all the promotional savings. Even my 9 year old said Daddy that man was rude at Verizon, maybe that’s why no other people go there. Plus Verizon had no Current IPhones in stock. Waste of time!

Customer service is good ✋🏻😁👌🏻

Sales personnel were very helpful and took care of my issue right away. Love the service

Joseph was fantastic in helping me with a new phone. Thanks so much

Amazing experience today 10/20/2020! Lady was very nice and wonderful. She helped get me daughters cell phone setup and Im thankful she was there......best experience with Verizon. Thanks, Steve

Day Verizon Tech was awesome He disable to do everything I need to have done.

I had several questions, the sales rep David was a GREAT help. I will continue handling my business at this location.

Really love this store Yall are the best in Texas. Wayne was superb

This is not a good store AT ALL. Very rude, didn’t look into account and refused service to us and we have been with Verizon for one 18 years. Went to the Forney store that they helped us. Don’t go to this store

Wayne was amazing.

David assisted with a problem accessing an old phone and transferring data and contacts for my elderly mother. I called and spoke with David initially and his level of service and professionalism was remarkable. Thank you for a great experience. We are long term Verizon customers and will continue the long relationship.

Travis did a great job!!!!!He went above and beyond to help us. All the staff were very friendly I highly recommend this Verizon store.

Today I received good helpful service after tree bad experience the young man who helped me was outstanding. Refresh and knowledgeable and helped me with all my need . Keep up the good work your do a good job.

We went on a Friday night to get my wife a new phone. They only had one person working there. We waited 45min and the guy still hadnt finished helping the person hed been working with since before we arrived. He was friendly, but friendliness shouldnt get in the way of efficiency.

Travis is beyond helpful, his service is, without being overly dramatic- exquisite.

Nothing available. They don’t know what you will actually be charged.

I would highly recommend Brooklyn !!I came in just to pay my bill and she explained to me that I was currently paying TO MUCH, she saved me 100 off of my for my plans and informed me that she could trade in my current paid off devices and get new ones . She also explained to me the benefits of an Apple Watch for my busy and active lifestyle and a tablet for my husbands business. I got out of the store that day with out paying for anything and I had 2 new phones an Apple Watch and iPad and I am totally in love with them all !!! I will definitely go back to Brooklyn for all of my Verizon needs ❤️

Kudos to the Verizon store in Terrell they have amazing customer service although I had a number of problems with my iPhone that had nothing to do with them or Verizon they went out of their way to help me several times within the last month the service that I received was great plus honest answers and the ability to help me with my issues thank you all for your great service and kindness and skill Custmer service

Great, lot of help

I was lucky enough to have Shaquanna help me after I had lost my phone. She was so much help and so sweet I just want to give her the highest rating. Thank you so much for helping me, you made my day!

Best place to go and get a phone. Everyone is so nice and friendly really help you price wise

This review isn’t about the employee because they were okay, more about the company/prices.DO NOT GO TO THIS LOCATION. Go to a corporate. Rockwall or Mesquite. My husband and I went in to switch our lines from t mobile. They charge you unnecessary fees. $20 to “set up your phone” when they’re doing nothing but downloading an app and transferring (I can do that myself) or in my case I already had a back up! So again what was the $20 for? AND most newer phones come with transfer tool with instructions. Total rip off. To power on my phone? And it’s PER PHONE. Also their activation fees are $40 if you order online or go to a corporate it’s only $20. ALSO another unnecessary fee: they charge you $10 for a SIM card when they’re FREE from actual Verizon. Also pay attention to their prices on their phones, most of the times they’re higher than Verizon/manufacturer prices and they try to balance it out with an in store accessory coupon??? Also they try to sell you on some bogus screen protector programs for $80 PER PHONE, go to Walmart they’re $10 with a lifetime warranty. Their cases are also unreasonably high. go to amazon or again Walmart most cases that are actually protective comes with a warranty/guarantee!!!! And are WAY LESS EXPENSIVE. Someone recommended this store & to an employee that is no longer there, they were shocked about my experience. Said the lady who helped them were always reasonable and didn’t charge them unnecessary fees and gave discounts when could. Sucks I paid an extra $160 here but Verizon customer service was great and are giving me a bill credit otherwise I was returning everything and going back to T-MOBILE.

Rebecca was very supportive and helpful. A great experience and would suggest anyone looking for a better phone plan to come discuss with them in Terrell TX.

THIS IS THE BEST PLACE TO GET A PHONE. THE PEOPLE THERE WHERE VERY RESPECTFUL. THEY LISTENED AND GAVE ME BEST DEALS.

Carol and Sidney, as well as the rest of the staff on a different day, were the most helpful staff that I have ever had the pleasure of talking to at a Verizon store. They do Terrell TX and the surrounding area justice with their service. 5 stars, would upgrade phone again.

This is the most honest and helpful staff. I have been to several Verizon stores to get help on technical issues and bill inquiries, but they have never helped like this before.I genuinely suggest checking this place out, even if you dont have Verizon service.

Chris was amazing with my phone! Is there anything he doesnt know? This guys a wiz, come here for all your cell ndeds!

Would steer clear of Brooklyn. Made several promises and come to find out it appears she only was worried about how to put extra money in her pocket. Tells me $60 activation fee, get my first bill and it’s $90. Adds several accessories I didn’t want or need for “free” but come to find out it wasn’t anywhere near free. Told me I would get bill credits on the phones, but the way she did the paperwork I won’t be getting those either. If I could give zero stars solely on her I would. Thanks to David he did what he could do but it was such a mess there wasn’t much he could do. If I didn’t trade in my old phones I probably would have just returned everything and went elsewhere.

I had such an awesome experience, I went in and Jered helped me set up my new IPhone and pair my new Apple Watch! He took the time to show me the steps. Carol was great as well she was so friendly and helped with keeping my four month old happy! I would recommend anyone to go see Jered and Carol!

Ive been a Verizon Customer for over 15 years, and they had a promotion. Buy an IPhone 8 and get a second for free. So I did just that. 3 days after I took the phones home, I was called and informed that the promotion had ended a day earlier, and that I could either pay for the extra phone, or return both phones. I went to the store and talked with the manager. She said that she would talk to her boss and that he would call me so we could discuss a solution. I received no phone call. I went back two more times, received the same promise and never received a phone call. I returned both phones. And I closed my account and went with a different carrier. This was all at great inconvenience as I had been a loyal customer for a long time. The next month, I was charged $1598 for both phones. I called Verizon customer support, emailed the paperwork and they said that they would take care of it. A month goes by, I called the lady I was working with at Verizon and she said that they were waiting on word for the local store and that it would be wise to pay them a visit. So I did. The lady at the local store talked to her manager, they called Verizon, and I received another promise that the situation would be taken care of. Another month goes by. I guess I really didnt keep track of time, because this has been going on since July. I went in yesterday, and began again explaining the situation. The male person at the counter kept repeating that it wasnt the store but Verizon that I may need to talk to. I told him that i bought the phones there and returned them there, and that they have a Verizon sign on the front of their store. And I said that if they didnt take care of this that the next person they talk to would be my attorney. The male at the front became belligerent and said that I should call him. And I did just that. The lady I had dealt with before had been listening to the conversation in the back apparently on a lunch break. She was kind enough to go through the entire process again, on the phone with Verizon. She explained that they are giving her the run around. So who is responsible? Verizon has really dropped the ball on this one. I guess corporations are only as good as the people who work in them. I will never do business with this store again. Just the fact that they refused a promotion after I had bought the phones, promised to call me to work out a solution 3 times and never bothered.

I wouldnt use Verizon if Verizon wanted to pay me to use their phones.

Wow!got this neat new cell.its So nice.i love it.Im loving it.Good people.

Shaquanna was AWESOME!!!!! We got her the 2nd time we went in. She was able to explain everything perfectly, very knowledgeable. Avoid the guy they have in there and your experience will be great!!!!

What a great team! Carol, Lindsey and Lafeshia hook me up every time I need assistance. Today I upgraded a tablet and Im so excited to get it home! Thank you, Go Wireless in Terrell! Yall rock!

Got my Galaxy Note 9 here and I live it. They were fast and very insightful.

PLEAS dont use service from this deallerThey charge u more than the price of the product1st try to charge me 50$ more than the price of the phone and ask her to fix it2 time she cherge me 46$ morePls dont go hereOR if u got pls take care

Excellent. The associate was of great help and fixed my problem quickly. Thank you Stone.

Carol set me up moved all my info in a professional timely manner. Great place

Can never get anyone to answer phones at this location!

This place was great; Stone Nichols helped me and he was very helpful

Absolutely awesome help from both Mike and Michel, got us a really great upgrade and saved us money too!! 👍🏼👍🏼

Great service could not ask for more.

Went in for a simple upgrade and came out with a new Galaxy S7. Loving the new phone, and the staff were friendly and really informative.

Caleb was totally committed to helping me and having me leave a satisfied customer, I have been driving to Rockwall to do Version business, but I will now be dealing closer to home.

Amazing! Chris and Tiandra are the best.

So my phone got destroyed and was tired of my provider so I went in to the Verizon in terrell tx. The atmosphere was energetic and fun and everyone was ready to help. They explained everything in detail so I wasnt confused and answered questions I felt were self explanatory without making me feel dumb. There wasnt a dull moment and I left aware of everything with all questions amswered. They were beyond the best help Ive had. Giving five stars and going to come back if any questions arise.

Great service nice people full of answers for me when I come to the storeKeep the excellent service

Everyone is doing a great job. they are nice and try to help you out.

I am a Verizon customer and one time there the women erased all my phones apps when I said get rid of cloud storage from my plan I lost lots of data and a funny/stupid part was she deleted Anti-Malwarebytes thinking its a virus. The last time we ever went there was to get my son a new phone I asked what was the specifications because my son knows alot about computers and I asked about the main processor/cpu and she said it was the brain of the phone I already knew that, I wanted the specs. Because of my experiences I go to Rockwall now since they actually know what theyre doing and have a huge range of phones on display I DO NOT RECOMMEND THIS PLACE!

This store provides great service, and will give you the best customer experience.

Mike was really nice very helpful definitely recommend very very nice

Not that great experence

Jered was a great help and the store was well kept I high recommend this store

If I could leave a review without a rate I would have. The guy was an incompetent idiot, that acted like he knew what was going on. Lied to me and my husband about us adding a line. We called *611 was told we could add a line and they sent us the phone with free shipping, free phone case and actually knew what they were talking about..... I will never go back to the store in terrell ever this was the third time we went there they are not fast at all, have no ideal what they are doing.

Yesterday myself, my mother and daughter came into the store due to me wanting information on my bill and tablets . Michel was who helped me at first until my mom asked her to turn her music down due to her sensory issues . She then turned it down but it was still too loud, the lady who helped us second was Brooke, she asked Michel to turn it down more and Michel got a attitude and stormed into the back room and put her headphones in and began to sing the music even louder . Brooke addressed her once again and Michel said and I quote “ I don’t care, F*** those customers I don’t care about them . “ I was so upset at the language see used and was upset at the fact that the said that when all I needed was some direction .Brooke then came to us, helped me understand all the best options that would save us the most amount of money today and in the long run ... the first part of my experience wasn’t good, but it ended very well and I would highly go back to brook and Micheal the store manager !!!

Shot to the two lady’s y’all are awesome and thanks for y’all help

The people there are so nice and helpful. If you ever need something Carol is always there to help

I have always got good service at this location. Thank you Lafeyshia!

Great service from Carol getting my number moved over

Carol got my prepaid service up and running. She was awesome.

Fast and easy. Wouldnt go to any other Verizon.

Nice store.

Carol was a great he with my tabletT as always

Great service. Fixed my phone right up.

Want a new phone and great deals, Verizon is the place..

Very knowledgeable and helpful.

Was so helpful and patient. Thank you Thank you

If you go to this location then go see David. Brittany will not tell you the whole story and then she will try and blame the new employee.

Excellent, knowledgeable. Highly recommend.

Great service & great selection of products!

Great service, very knowledgeable.

Rude

Great people there.

Great customer service from Carol

Great fast service

Never been there

Always use a new phone.

Perfect service

Great experience

Verizon

Carol of the vermouth helpful