I had a great experience with Ira Toyota of Tewksbury. My sales person was very helpful and knowledgeable. Completely satisfied with Amirs professionalism. I would definitely recommend this place to family and friends.

The entire staff is excellent!! I was greeted when I entered the showroom. Our salesperson, Vinni, was most helpful and courteous addressing all our questions and concerns quickly.Finance person, Brian, was most competent completing all the paperwork quickly and accurately. He was also very thorough explaining each document I signed.In all, a most positive experience with clean facility and very friendly service. I would definitely come back and recommend to all my friends. Thank you!

Very friendly group of people who try their best to take care of your car. Dave Joyce is awesome and gives great recommendations that fit your budget and the cars needs! Have been coming here for the past nine years and feel I have seen the place changes so much but the one constant is Dave. Highly recommend!

I was taken right away by a very friendly employee who made me feel comfortable. She walked me through everything with knowledge and understanding of my concerns and my limited finances.

Professionalism, respect and integrity. Three words that come to this staff, George M is an absolute gentleman. Great service, no hassle, made getting into a tundra easy ! This guy needs a Sunday off for football! This is my second in a row lease with Toyota and won’t be my last and I know where to go “IRA”, but also know who to trust “IRA” . Big thanks to Scott M as well ! These guys are first class people .

Our sales guy Jean was super nice and did an awesome job. Brian the finance guy was super awesome. Did everything he could to help us out, got us a great deal on a great car. Thanks so much guys!

I have to thank the people at Ira Toyota of Tewksbury for making the experience of buying my new-used car (Mazda5) easy and painless. Will went above and beyond with the final touches to make my car look great and he even brought it to my house. I felt like he care and everyone there was willing to help if necessary. All very friendly. I would definitely recommend them. Nice team.

Literally the best service I’ve ever had anywhere. A DIY car repair gone wrong, oil pouring out of my engine, and a panicked phone call to Ira who said “no problem” even though it was a Saturday at noon. I had to call AAA for a tow, and AAA gave me a 3 hour window. The Ira service folks on the phone were so accommodating. They were understanding and told me I could show up whenever, and someone would take me. We rolled into Ira 3 hours later and Chris was so nice. He was extremely knowledgeable, very personable, and very honest. One hour later, my car was fixed. Check in and check out was very smooth. No one tried to price gouge me or get me to pay for something I didn’t need. I’ve had service done at three different Toyota dealerships across the country, and all were great, but Ira was the best. If I’m ever in need of a repair again, I will go to Ira.

Cody is your guy! Thank you guys. I had my car fixed and the process was smooth.

Exceptional service experience. The service tech, Chris, kept me informed through the day - as more work (including recalls) was required. And because the appointment was going to take much longer, it was pretty sweet that he arranged transportation for me.

2 hours and 35 min for an oil change and tire rotation. That was with an appointment. Only reason for 2 stars instead of 1 is the advisor was kind and understanding of the situation. Will I be back? Not unless I have no other choice. Plenty of other Toyota dealerships around to do the recommended work.

The best service ever received!My car needed fixing. It is a first for everything for me, so I was stressed and had no idea where to go when I had arrived @Ira Toyota. David was the first person to assist me; he made my visit easy, QUICK, very communicative throughout my cars repairs and made it so I wasn’t stressed. Highly recommend Ira Toyota, especially David and his fixing team my car looks great! Thank you Ira Team!

Best dealer I’ve ever dealt with. Highly recommended and Tks to George Mercado, who is very helpful and very professional

Matt was very attentive. He understood completely that I don’t understand the workings of my car. He was very helpful and patient while explaining how to reset the automatic headlights and automatic window washing system. He was also very positive and cheerful throughout the process of check in and checkout. Great representative of Toyota.

It was my car’s 10k service. Awesome team, jack helped me for the paperwork process up to handing over car keys back to me. The appointment was unexpectedly easy.Very friendly staff and have also met the sales department people, very professional and up to the point.I would like to thank them and recommend doing business with them.

I will recommend this place to my highest. Especially Amir, helped me out and got me the best deal I could. Whole process took just 1 day to from documents to delivery.

After having a not so great experience with another local dealer, my husband and I decided to try Ira Toyota and we’re so glad we did! Jean was awesome and was able to get us into the vehicle we wanted at a monthly payment we felt comfortable with. He made the entire process very easy and we’re so appreciative of that! He was very personable and answered all of our questions. We’ll definitely be back to see Jean in the future and would recommend anyone in the market for a new vehicle go to Ira Toyota and ask for him! Thanks again Jean!

Went for my 100,000 mile tune up and they explained to me what had to be fixed before doing anything. David J, the Service Advisor was great! He presented me with simple check box to choose what to fix and what to deny to fix to fit my budget through an email. I was enjoying watching the Red Sox game, per my request, in very comfortable seats and waiting area. Wait time was long and price was expensive but it was all expected with pre warning by Dave when I spoke to him upon arrival. Thanks for a great experience!

Jack get 5 + 5 & more for his outstanding services, 👏 he was a 100 % gentleman and down to earth type of guy, Great people skill, not like the other guy who kept questioning my wife with stupidity question while she was making appointment in person the other day. We almost canceled the services, however Jack save the day. Jack thank-you so much for being you and not judge mental.

I’m a regular customer and went for a car maintenance service today.Service Consultant Jodi talked to me and offered me the service. I like talking to her a lot~~~~After the maintenance, my Camry with 100+K mileage drives like new!!!!!!!! The mechanics here do terrific job 👍

New building makes it easier to get service now. Big waiting area with coffee while you wait, MacKenzie was awesome 👌. Felt great to go there with my 1st gen highlander. Her home 🏡 😁.

Super easy to make an appointment for service online. I didn’t buy my car here or even in Massachusetts. I was checked in easily and waited less time then quoted. The waiting room was very nice and easy to spread out. My itemized list was sent to my phone and I got a paper copy to keep for my records.I can’t believe it was this easy. Honestly, I had previously had my last car serviced at a Mercedes dealership. I enjoyed this experience better! Seriously.

Semi-Good experience at Ira Toyota of Tewksbury.. We absolutely love our new Toyota Highlander ! Great service DURING the buying process, however now that we have the vehicle I cannot get some (very minimal) help that I’ve been requesting from the finance manager Cassandra.. it’s like she doesn’t have “enough time” to even respond to us now that she has gotten our sale out of the way .. very disappointed to say the least… was so happy during the purchase but this after-purchase experience has ruined my opinion on this company.

Ive bought from Ira Toyota of Tewksbury twice and both times have been a great experience. Both times the sales and finance personnel were professional, never pushy or deceptive. All price negotiating was done fairly and professionally as well. Wayne was great to work with!

Excellent service dealership. Wayne took good care of me and was a pleasure to purchase with. I love my 2021 corolla hybrid, Im getting 70+ mpg! Car drives like a much more expensive car. Toyota is the only company consistently number one in reliability and is always a sure bet in the automotive industry.

The Senior Mechanic is amazing!!I just want to Thank you all for having compassion to my situation.I no longer have the old girl 1998 Toyota Avalon Xl I traded her for a Truck.I highly recommend this service center.Coffee, and Snacks while you wait.I appreciate all of you.Ann

Fast and quick. Would recommend.

Will Figaro was a pleasure to work with. We completed our visit in only a few hours on a Saturday, and Will personally delivered our vehicle Monday at our town hall in New Hampshire for registration. The process was entirely seamless. I highly recommend Will and IRA Toyota of Tewksbury.

Is a very smooth atmosphere....Staff is very friendly, professional and Customer Service is out standing... My Service Advisor Miss Jody is phenomenal, she makes sure while you there you are comfortable... Thank you so much....

Car feels great after the inspection and tune up, no complaints there.Be prepared to stay for longer than your expected duration. Was told after inspection that additional brake replacements would take 45 mins, ended up taking almost 2 hours. I was told things get crazy on Saturdays as an explanation by the same person who originally assured me that it would only take 45 minutes.

First timer at the Toyota of TewksburyI could not have been any more pleased!Beautiful dealershipGreat personal service… In and out in a reasonable timeThank You Jack and thank you to the Tewksbury Service team! You guys Rock.

Stan is the best. Calm, no rush and work with you till the end

The representative that organized my repairs(Jack) was extremely helpful and pleasant to work with. He explained the work that was done to my satisfaction.

Ask for Jaimie Morris! She’s awesome!

I had a great experience with Cody!

My appointment was at 11.30 a.m., and I arrived promptly. I ordered parts two weeks ago, and they said they would contact me once they arrived. I have not received any calls from them. I inquired about the service cost for that job more than an hour ago and received no response from Kodi (customer service representative). I inquired again after 1 pm and he said no quote, then he called someone on the phone who said the job would take 6 hours and the service quotation was too high. It took about 2 hours to check my service quote, which was a waste of time, therefore I canceled my work and purchased components.Customer service is lacking. The facility has been renovated, however the service is poor.

Talked on phone entire time, car clean, safe driver, efficient came very promptly

Where can I begin? Jean Correa! He is a GEM! What an amazing salesman. He took his time didnt rush me into a vehicle or around the dealership. Offered me top dollar for my trade in. Answered all of my questions and really helped me pick the best vehicle, great pricing, helped me stay in the range I wanted to be in financially. I will definitely continue to do business with Ira Toyota because of the courtesy and knowledge I was shown today. Ryan the business manager is a complete sweetheart. He also assisted in my purchase and all I can say is Ira Toyota really cares about the local community. Shop here if youre on the market. So simple.

Was a great experience buy a car with IRA TOYOTA Tewksbury. Melvin the salesman is the best he was patient and professional. I recommended to everyone the one to buy a Toyota.

Scheduled an appointment for a low pressure fuel pump recall on my Tacoma. Drove an hour after work to drop off the truck before they closed at 7pm. I show up and the tech asks me how much gas I have in my tank I told him a full tank I filled it Sunday before the work week. He then tells me oh you need to have a half tank or less for us to do the recall. Then he says there’s a recall on the tail light but he can’t check it if it’s raining out. So he pretty much wasted my entire evening down there for nothing.I also reached out to let them know I was interested in a 4 runner and if they had anything. Debora over there was very vague and told me she didn’t have anything, I then asked her to help me find one and got no response. I then reached out to Acton Toyota and they were extremely helpful and went out of there way to help me find one.I would never in my life go back to Tewksbury Toyota

Amir helped me lease my second car from IRA Toyota recently and my experience was nothing but positive and pleasant with Amir’s help. He is very professional, knowledgeable and yet very personable and takes his time in helping his clients find the right vehicle for them. He has gone out of his way to help make this experience convenient and hassle free for me and a family member who also recently leased a car from there. Thank you for all your help Amir and for making us feel more like friends than a client.

They made the car purchasing process extremely easy, their friendly staff and willingness to help met and exceeded my expectations, especially in a time where car sales as a whole seem to have either skyrocketed or slumped they still did their very best and it was appreciated.

Mackenzie service advisor was great!Saved me money compared to another dealer! Picked me up and dropped me off too. Ira my new go to service center.Get rid of remote call service…hassle

The salesman was friendly. The car was great. However I made the mistake of not reading the contract before putting pen to paper.They charged a $495 documentation feeAnd $2,785.00 to cover certain mechanical repairs. Jesus Christ! Lesson learned.They also added a total loss protection for $1,000 which doesnt that bad.Will add an additional $5,000 in warranties without telling you.

On August 24, I left my car for a regular maintenance and to rotate the tires, my car was silent as always. Next day when I picked up the car there was a terrible and loud noise coming from wheels. Brought the car back and they said that wheel bearing was damaged. What? Damage by who? Tooth faire In the middle of the night? No way to talk reasonably with anyone. They just want your money.Who drove my car inside the shop from the beginning and after should tell the difference. Someone damage my car and I had to paid for, over tide the tires.By the way, my car is only 2 years old.Never again they will see me there, ever! Should be no stars.HI Silva, I think you missed understand my message, yes I went back complaining about the noise that occur the day I picked up my car from service. Yes, on the report simplified my visit, but my visit was caused by the previous visit.

Ira Toyota of Tewksbury thank you for helping me get my dream truck. Mike and Steve it was great working with you.

If I could give this location 100 stars I would. I had a horrible day today, and made a silly mistake and messed up my car door today. Not only was the team super nice, but went out of their way to help me, but I was in and out really fast. Specifically Matt, was an incredible help, and such a kind soul. Thank you so much for having the best customer service of all the Toyota’s I’ve ever been to!

The customer service is impeccable. I was greeted immediately by Cody LaFontaine, and guided through the service details and knew exactly what to expect. The renovations are amazing. Waiting are is well stocked with complementary snacks, coffee, tea and water. Beautiful seating and TV area to relax and wait for your vehicle.

I was told my car would be ready for 6:30. I got dropped off and had to be somewhere for 8. My car wasn’t ready to after 7:30 and I ended up being late to a previous engagement. Although the staff was apologetic, better up front communication would have been appreciated.

Cody was amazing! From now on I will only get my car serviced at IRA Toyota.

Jack gave outstanding customer service. Hes a very sharp person, that seemed to be very on point and quick minded with everything; being humble and harboring a positive can-do attitude, it helped out heaps more with the overall experience. Thanks Ira and Jack!

Everything was fine until it took over a week to get my registration and hence a sticker. I never got a straight answer to what the delay was for a 10 minute transaction to take place.

We’re able to drive off the lot within a few hours. Brian made this a great experience for us.

Sebastian was excellent to work with. This is the 3rd vehicle I have purchased at IRA and they have all been very reliable Toyotas! We picked up the car and immediately took off on a vacation to the mid coast of Maine. I am ecstatic to report our new Prius Prime is averaging 63 miles to the gallon. My wife still can’t get over it. After 199 miles I stopped for gas and I could only fit 3.1 gallons at a cost of $10. I expect the same reliability that I have gotten from my 07 Camry and 05 Sienna. The Sienna is still with us and going strong at 236,000 miles.

Professional, courteous, honest and direct. What more can you ask for from dealership!?

Jodi is wonderful service rep. She is very personable and helpful. I will definitely go back to Ira Tewksbury to have my car serviced!

First time for service at the dealership for this vehicle. Call this morning and was able to get an appointment same day. Was told about 1 hour 15 minutes to 1 hour 30 minutes and they were right on target. No complaints and excellent service. Will be nice when construction is finally finished.

On August 6th 2007, my wife purchased an 07 Toyota Solara from Ira Toyota of Tewksbury, MA with an extended service contract also purchased through the dealership (6 yrs/100K miles). At the time, it was not disclosed to my wife that the (near-new) car had been in a previous reported accident and that it was used as a fleet vehicle (we figured this out many years later!). Interesting business practice, ha.In her time owning the vehicle, she has been very diligent in seeking routine maintenance and oil changes. On an afternoon in April 2013, we noticed moderate power loss accompanied with extreme oil consumption (the engine was consuming 1 quart of oil per day). We brought the vehicle to Pudgys Auto Repair in Lynn, who noted the piston rings were malfunctioning and fried, and that the only possible remedies were an engine rebuild or a full engine replacement, which would cost between $4,000-$6,000. We then opened a case with Toyota Corporate via telephone on 5/1/13 concerning the excessive oil consumption and premature malfunction of the piston rings with the Toyota Solara. At the time, the extended service contract had expired less than 9 months prior despite the vehicle having just under 72K miles. Naturally, we wanted to check to see if Toyota Corporate could help fund the repair, and/or if there were any recalls on relevant engine-related functions or parts. The supervisor we spoke with mentioned there were NO recalls or technical service bulletins (TSBs) on piston rings and that this was an issue that had once affected the Toyota Solara, but it had been fixed for the 07 model. Toyota Corporate did not offer to help pay for the repair.Due to the falsely conveyed notion from Toyota that this was not a known issue or one that seemed particularly problematic to 07 Toyota Solaras, we did not think to stay up-to-date on Toyota recalls, TSBs, or warranty extension programs in the ensuing 3-4 years.Shortly after in May 2013, we sought a second opinion from a certified mechanic in Melrose. He mentioned a cheaper quasi-alternative, to try to perform a temporary quick-fix solution to clean out the engine and return the vehicle to operating condition. He warned us that there was a significant likelihood the procedure would fail and she would need a new engine or an engine rebuild. Seeing no other affordable options, we asked Mr. Turnbull to attempt the temporary quick-fix procedure on May 7th. Ever since this effort was successfully completed, my wifes Solara has been on the road running, but while consuming at least 1 quart of oil for every 800-1,100 miles.We first learned reference to the 2015 Warranty Enhancement Letter ZE7 on July 7th, 2017 when we were doing our due diligence, preparing to sell the vehicle. This would allow us to receive an Oil Consumption Test from Ira Toyota Tewksbury to determine if we were eligible for a full engine rebuild (aka repair engine and its piston rings which Toyota was/is clearly trying to cover up as not being a product defect). This was roughly 7 months after the coverage expired for the Limited Service Campaign on the vehicle (10/31/2016). I called Toyota Corporate via telephone on 7/8/17 asking special permission to have the Oil Consumption Test administered on the Solara. I believed this was justifiable given excessive oil consumption and the malfunctioning piston rings issue were both noted in May 2013 as part of a case with Toyota Corporate, which was far before the end of the coverage offered by Warranty Enhancements Limited Service Campaign. The Toyota rep declined to fulfill my request.We then went to Ira Toyota in Tewksbury on 7/8/17 and spoke to David Joyce in the Service Dept, and he also refused to fulfill our request. All this, despite purchasing a car from them 10 years prior where it was not disclosed to my wife that the (near-new) car had been in a previous reported accident and that it was used as a fleet vehicle. He also said that their dealership would likely not take the vehicle as a trade-in. Sad, just sad.

Excellent communication and service, goodbye another car from them without hesitation.

Vinny and Bryan are awesome! If you’re looking for a new car come here :)

Staff was cooperative and car was ready at a reasonable time. I enjoyed talking to Arthur Tucker about a new car which is still a possibility. The repair bill was more than I expected, but I don’t blame the staff for that. Was hoping that a loyal Toyota owner might get a break on a repair. Overall, I hope to stick with Toyota’s. We presently own 2 Ravs, and an Avalon. In the past, owned a Highlander.

Dropped the car Tuesday night and it was ready for me the next evening. Price was perfect for a timing chain. They did a fantastic job.

José and all the sales personnel were extremely nice. The reasoning for the low rating is a reflection of pricing practices.This location and many but not all, are taking advantage of desperate consumers during this time by forcing $2000-$5000 “market” increases over MSRP on purchasers.It’s literally the luck of the day. A dealership in Dartmouth wasn’t up charging at all…however they didn’t have the base model I wanted….So I go to a dealership in Tewksbury because they have the model I want however they aren’t honoring MSRP and forcing an additional charge on me……I find this practice to be both sleazy and unprofessional…it’s why car salesmen get the reps that they do when most times it not their fault.I wouldn’t recommend any of my friends use this dealership.

Went in with a list of issues and all of them were addressed and corrected. My advisor was Chris who processed my work order and was clear on what needed to be done, setting expectations, and keeping me informed on status.

If Amir is your salesman, walk out or ask for someone else. He is what gives car salesman a bad rep. He delivered my vehicle to the DMV because I live out of state and then just left. I had a paperwork problem at the DMV and ended up being stranded as he took my trade in vehicle back to Mass.A couple months later I tried to get a free oil change as Amir said I would have 3 with the purchase of a vehicle. The dealership didn’t have any record of this and when I called Amir, he told me he never said this.The vehicle better be great if you’re going to buy from Amir, because he will make your life difficult!

I bought a car with Amir Demian a few days ago, and I only have good things to say about my experience.Amir was very kind to me and my son and helped answer all my questions. I got my dream car a 2021 Toyota Highlander XLE. Will be coming to this dealership from now on whenever I decide to buy another car.Very good dealership - loved everything about it. Thank you Amir for everything :)

The people were nice but I waited around for 3 hours for an oil change and a tire rotation lol. Made an appointment for 11:30 and I didn’t get a call back from them until 1:00 and that was just to tell me they looked at my car. Then another hour and a half to actually work on it.

Jack M was very helpful and took great care of me and my car. We will be back.

I have a very bad experience at IRA Toyota in tewksbury, MA. Me and my wife was looking for a car. She found what she likes, and ask if we can have a look inside and a test drive. They called the Sale Manager to help us. We told him what we want to see. He then asked us if we were just looking around or buying a car. I said both. My wife pointed at the car she wants to see. The sale manager then tells us to go out and get the Vehicle number, because he dont know which one where talking about,...so we did. We came back in with vehicle number and ask to test drive it. Sale manager then says, I have to go get the keys if you want to drive it. My wife then says, is there a problem with that ? . Manager says, No, so are you buying the car. I then pull my wife to the side and ask her to leave.

Jack Madanian is my hero and was a pleasure to work with! Him and David Joyce took the time to call my warranty and speak to them for well over an hour to ensure that I was getting the best price for the work I had done at the dealership. These are people who care about the customers and the work that they do and I will forever be great full for my interactions with them. I will definitely be returning for future maintenance.

I made an appointment for my used Toyota rav 4 I bought from them .. the appointment was scheduled for 715. When I dropped the car off there where 2 other cars as well . So after talking to them it was 715. I asked if they were taking the car back now seeing how I’m from out of state which they new and I had to wait.. she said about 45 min . I said I had an appointment she replied just like at dr hairdresser and everyplace you going to have to wait about an hour, appointment or not .. so that applies here too.. also the work that was done wasn’t done properly and I had to take it to a a local macanic who fixed it and cost me .. so it took 4 visits they didn’t have the right Cheap tires they replaced my tires with . The service manager never called me back after 4 messages left..they were one major headache after another they couldn’t even fix their own make of car !! They should be ashamed !!!

Service was good and waiting area was comfortable. Only negative was that they said it would take an hour and forty minutes but took 3 hours.

I had a wonderful experience with the service I received at IRA Toyota in Tewksbury. The service person, David Joyce, was very nice and professional. I have been with IRA for many years and I will keep coming back!

Excellent experience with Amir, buying a pre-certified car. He was prompt and made it all happen on a Sunday. Thank you so much!

I think is purchase was the easiest so far, I went there talk for a hr and the deal was done, I’m not fan of dealerships but this one make a differenceSales and financial services was fast and goodI have a issue w the sit, I bring it, they fixed, done deal.My only complaint was the car when I picked up was really dirty inside also the rims so I did it myselfsome times a different dealer offer you like 3 months XM free, or something extra, no this one!!!

Very pleasant employees make you feel confident your repairs will be done correctly the first time.

Nice and clean place. And great customer services

I purchased a 2015 toyota corolla LE and Im very glad I went to Ira Toyota, the person who took care of me Amir was very nice and knowledgeable and explained in full detail all I needed to know, also the Finance person Brian was extremely kind and polite. Ira Toyota should be proud to have people like themWorking for them..

Had some unexpected problems with my new 2021 Corolla. Toyota was helpful from start to finish. From roadside assistance to get our car towed to the dealership, to the mechanic in the service center who was accommodating and helpful. He was also very communicative, keeping us updated through every step of the repair process. (Many thanks to David Joyce!) Ive been driving Toyotas for years, and this is one reason why. Not only are their cars amazing, but their customer service is top-notch. Would definitely recommend.

Great customer service!Service advisors are always so friendly and easy going.

The salesperson was exceptionally he was very given of his time very helpful to see what our need were I had on many occasions had to call him he was very responsive and helpful the finance person was also very helpful clear and took her time to walk me through everything I thank both individual for making me and my wife appreciate they service

Wayne was great to work with. Manager was a typical bs artist. A little to time consuming to process sale.Wayne was prompt to assist with a missing end cap part Two days after sale

They will not honor any extended warranty if they dont have to. I bought my car as a certified pre-owned vehicle and was convinced by the finance department to get the platinum level warranty.Now when I try to use the warranty to fix a defective part that snapped in half (windshield wiper switch), they are doing everything they can to say it is not covered. They then tried to charge me 460$ to fix it (250$ at any regular garage).To his credit, the GM did respond to my first email pretty quickly, but his response was not good. He brought up that I had an oil change at a different place and suggested that maybe they broke the piece in my vehicle, but they never enter it.They also suggested that I may have hitThe GM sent me a copy of the warranty brochure stating that it says in there that my part is not covered, but it does not say that anywhere on the brochure. In fact, part of the brochure say that all manual switches are covered under warranty. When I email the GM again with my concerns I hear nothing back.Ira did offer me a discount on this part that they should have fixed under the warranty.Update: I brought my car to a different Toyota dealership and they fixed it on the spot under the warranty. It took under 30 minutes and took no money out of my pocket.Ira GM still has not returned my emails asking for clarification on the warranty

Organized, car finished in a timely manner. Beautiful new waiting room. Fantastic experience

This is my second Toyota leased car. The service has been exceptional, questions always answered. I wouldn’t want to go anywhere but IRA Toyota

It was a great experience purchasing my 2015 Camry from this dealership.I would not hesitate to refer my friends there !

I have Toyota Platinum Warranty which basically covers all AC repairs.Your people in the shop told me that they couldn’t figure out what’s the reason behind the AC not functioning, so they wanted to run a diagnostic work which is not free of charge, and maybe I get reimbursed based off the outcome of the diagnostic. As far I know, any repair would be covered under my warranty so why I need to pay now. I was really not happy with this. I paid a lot for this diagnostic. Toyota, you can do better.

Matthew Leache help us solve a brake issue on our 2021 Highlander. He is a very valuable member of the service team.Thanks MattFranco & Stephania Espaillat

The service was extremely accommodating to my schedule and the staff were very kind and helpful.

Negotiated a deal on a vehicle. All sides agreed on a price (I have emails supporting this) and I paid a $2000 deposit on incoming vehicle. After that the manager (or salesperson I do not know who he is) Kyle called me and said that the deal is off and I have to pay $4k extra over agreed price to keep it. He was rude and did not want to hear anything.No integrity and no honesty in this dealership. Avoid!

I wish I could say that I was happy with their service. The service rep. was friendly overall. But the service itself took a whopping 2.5 hrs. And guess what type of service they had to do….. tire rotation. Now I know that a tire rotation doesn’t take more than 15 mins as I have performed it on my own when I was in my auto class in school. There were 3 customers before me for service so I assumed it would take them about 45 mins before I can get my car. My appointment was at 7:45 am and I arrived 5 mins early to take care of any paperwork. 2.5 hrs later, they hand me the bill which I will pay in full. I wish they had provided some explanation as to why it took them this long. Now I know that some may try to dispute this but I am also attaching a copy of my bill with time in and out for the car as a proof. No wonder I was able to find appointment on Saturday when I try to book on Friday.. I think lot of the customers know that they would have to wait very long for simpleServices. Next time I’d make sure that I book appointment week early…..at some other Toyota dealer.

I love going to this Ira. They are the nicest people Ive ever encountered at any dealership. Jodi is my girl, shes the only advisor I go to. I think its great that they have a female advisor. I personally feel more comfortable with a female and Jodi always goes above and beyond and makes me feel comfortable. Thanks Jodi!!!

Excessive wait times!! I now remember why I started going somewhere else

I was very satisfied with the service on my 2013 Highlander. Our service consultant Jodi was very helpful and answered all of my wife’s and my questions. See you in 6 months.

Amir was great throughout the sale and got me into the vehicle I wanted.Everyone was extremely helpful and attentive. Highly recommend buying from them.

Great experience all the way through. IRA Toyota stands head and shoulders over the compition. We were treated well!

Great experience, I plan on being a long term customer

Matt was excellent- took me in right away. Informed me what would be done and car was ready in the promised time

I felt like the customer service was impeccable. I made an appointment and they took me right away.

Excellent service, Cody was extremely helpful and professional!