I went in today looking to switch from my previous provider. Jose and Joseph both helped me out and found me the best deal possible. I was able to get hooked up and out the door super quick. Great location and very professional. Highly recommend!

Excellent service with extremely nice, patient, and helpful staff (especially Michael). I highly recommend this store. Nothing but good things to say. If I could give more stars, I would.

I went to the Tewksbury AT&T store near closing time last night. My mothers phone was dropped and broken just hours before. I replaced her phone but needed it activated ASAP. Its that important to her. As I entered the store there was another customer being waited on. I noticed that the store rep was being extremely helpful and patient with him. I was anxious that time was running out. But not to worry. Jose to the rescue. Thats the store reps name that was so helpful, professional and courteous to the customer before me and to me as well. Mind you just minutes before closing time! I never felt I was being rushed along. He took his time answering my questions and doing his job thoroughly. The phone was activated and given a little charge as well. Thank you very much Jose for the peace of mind you gave my mother and me. See you again for our future cell phone needs. Tom

I came in to the store for two reasons. One was to have an employee put on a screen protector I purchased through AT&T. The salesman gave me a hard time about it and said he could not do it because he was not going to give me a second one if he made a mistake applying it. Ive never an issue with a company putting on a screen protector for me at any Apple, Att, Verizon, or T-Mobile store. He was able to solve my second issue which was that the iPhone was not reading the SIM card. He had to replace it with a new SIM card.

Will NOT RECOMMEND This store. My husband went in to switch our phone company. He was greeted by Nage. Who informed my husband that he was only able to set up the lines but had to wait for his coworker to come back from break due to the fact that he was not given the codes to the safe where apparently the phones are kept. How can a manger not give the employee these codes. It’s baffling to go to a store and find out that an employee is not given the right tools to set up a phone line. Why is the store even open if you have wait for a second worker to show up just to finish a line that the first one could of completed by himself? Is that not the what they are supposed to do by themselves? My husband felt bad for Nage he tried but ultimately it was out of his hands. POOR MANAGEMENT!!! They are to be blamed.!!!

Austin was incredibly patient, understanding and knowledgeable. Helped me through every step of my transition from Sprint to AT&T. The rest of the staff was also very helpful and friendly. Very clean as well. They stayed on top of sanitation practices. I will return to that store for all my AT&T needs for sure. I don’t know if he will see this but thank you Austin. You were a big help. My neice is going to love her Phone, Ipad and Apple Watch. I already Love My Pro Max. Thanks

My family and I went there to do a phone exchange and an amazing worker named Joseph was there helping through the whole process. He was very patient and very helpful and informative. Made the whole process easy for us. Thank you! :)

Great store. Always helpful.

Joseph is awesome!! Everyone works so hard and is so nice!

If I can vive negative rate I would like to !! worst service ive ever had, LIAR salesman especially Joseph.He told me that my account would be an amount and in the first month my account was doubled !! I wont pay it!Im trying to solve this and my account was deactivated today!This store is the worst Ive ever seen as well as AT&T.Dont buy there!!

The manage Igor is amazing by far the best att rep for the company, someone get that man a raise. He has done so much for me I cant even begin to tell you just one story. Just know he goes above an beyond for everyone that crosses his path

Cameron was incredible ! He helped my daughter son and myself all get new iPhones. In the past it was always a hassle but he made it so easy & quick. He is a great pleasure to work with, a wonderful asset to your company

The manager Igor is so helpful and has the best intention with the customers satisfaction always in mind at least that’s how I feel when I work with him! Go to this store for whatever you may need! 10/10!

WORST customer experience. I explained to Dmone that I wanted to switch from Verizon to an unlimited AT&T account with a nurses discount. Throughout our transaction, he indicated that I was signing up for a consumer wireless account. Unbeknownst to me, he signed me up for a business account. I did not realize this until I accessed my emails when I got home. I spent 4 hours on the phone with AT&T trying to switch this account back to a consumer wireless account. This was in October. It is now December and I am STILL dealing with a past due balance on a business account that I NEVER asked for!!! My mistake was switching from Verizon to begin with. AT&T has been nothing, but an absolute nightmare.

The young man that’s usually working in store is very friendly and helpful.

HORRIBLE Customer Service! The young man that I dealt with kept telling me he couldnt take my phone back because it wasnt purchased there when I was told by AT&T that I could return my phone to any AT&T Store. This was all because he WAS NOT LISTENING to what I was saying to him!! That being said he kept insisting that I couldnt return there. When I asked him several times why I was told I could. After calling AT&T when leaving the store I was told yet again that I could return the phone to the store. I called this store and all of a sudden he said he could take the phone. When I walked in the door for the second time, I was not even greeted with a hello or apology for having to come back. When he was finished he handed me the paperwork without a word and walked away. This KID was so disrespectful and SHOULD NOT be working in customer service.

If you are going to this store, ask for Igor, their star troubleshooter. I was on the phone with AT&T customer service for 1 hour because my cellular data would not work on my new iPhone 12. They asked me to clear my browsing history (?!) on a new phone ??? Anyway after 1 wasted hour and no progress, I called the AT&T store in Tewksbury to schedule an in person appt for the next day and Igor sounded like he knew what he was talking about . I asked if I could come in immediately and he was very receptive .walked in and 5 min later all our troubles were solved . This guy knows it all . If I could give him 6 star I would . Save your time and effort and just ask for Igor.

Was having the worst day with a phone issue and was tired of wasting time on support phone calls. My technician, Elias, at the AT&T store in Tewksbury had the issue resolved in less than 10 minutes. This is the same issue I had spent hours trying to address over the phone. Better yet, he was able to get me a buy one get one deal on some accessories I had already planned on purchasing. Quality experience.

Cameron was such a pleasure and such good help ! He managed to fix my iCloud within in seconds when apple couldn’t help at all ! Such an amazing employee !!

Beyond excellent service from Dmone and Elias, I came in to activate my new phone and the transition was amazing. They were kind, polite and provided me with a truly amazing experience.

Excellent service. Very helpful.

Igor and Dmone best service ever, these guys really care about helping you get the job done right. They sat with us for 2 hours making sure we got all our photos and videos on the new phone.

I went to the Tewksbury store a few weeks ago desperately needing a new phone. Steve was so helpful and patient!! Transferred all my information and more importantly found ways to help save money on my monthly bill & insurance (without me even asking). I was very appreciative!!

Jennie is amazing! She very good at multitasking she helped me with three other people and manage to get us what we wanted dine at a fast paced! Have to see her when you go there she will take care of everything you want!

Dmone and Igore are the best! Very kind and patient even when they are very busy with multiple customers at once! Great job

Steve and Kyle at the Tewksbury store made a very difficult day have an awesome ending. Best tag team eva, seriously, they were knowledgeable, patient, pleasant, had wonderful senses of humor and service. Both should be acknowledged by management as outstanding examples of the way customer service should be. Thanks again.

I came into AT&T today the rep, David, was working alone handled the two customers in front of me with care and under 15 minutes. Then he went on to upgrade me to the perfect device, an iPhone XR 128G, helped me make a donation to Brighter Days and Better Treatment for childhood cancer. All in all a great store! I highly recommend this store!!

Dmone Walker demonstrated tremendous courtesy competency and service.he promptly solved a multitude of issues with my phone in a way I will never forget.thankyou for having a real winner on my team communication is vital today he is the best!! Sincerely Henry mulholland

The sales person was great.

Sunday afternoon, 2:20pm (closing time is 5pm). Scribbled sign on the locked door: back at 3:30.I get it, sometimes people need to eat and need to take their breaks (and sometimes a coworker or two calls out, yes, I have worked in the retail sector). However, 70 minutes (assuming I got there within a minute if them locking up)? Might as well have just closed for the rest of the day, and come up with a better excuse, instead of literally not giving one.

Excellent service at this store. Thanks guys!

Ordered an iPhone 11 to be sent to the store for pick up. Received email confirmation from AT&T that my phone arrived. Go to the store and no phone was there for pick up. Alan never offered an apology for the inconvenience and never called back to give me update. No one followed up and still no phone! Phone may have been stolen or resold to another customer! Worst customer service ever!

Angel and Jenni both great reps impeccable customer serviceBut prime aka slime communications is a crime

Jennie was amazing and very helpful she took the time to explain everything absolutely through kitty d and extremely patientAn angel was amazing as wellThe new guy names David is a great addition to there team I look at them like family because thats how they treat me.

Marty the magnificent was the greatest leader in wireless history he did things for customers people only dream of !!

I had dropped my Android and shattered the screen. I had the pleasure and fortune of having Jenni resolve my issue. It seems like there numerous technical issues with the in office Wi-Fi connection. Jenni worked professional and courteous to help myself as well as other numerous customers. Jenni is someone that AT&T would do it self a great favor by holding on to her. Thank you, Ed Clark.

Talking with David was exceptionally professional and I know everything that I need and answered all my questions that I needed to be answered I know I appreciate on him I will come back to deal with him in the future thanks

I came in for an upgrade and saw a Direct TV display. I was unsure but Im pleasantly surprised. Direct TV really is going to give competitors a run for their money. Love saving money!!!

Came in today after my account was messed up by some issues with my account the rep there David was great he was not only halarious he was a total professional He resolved all my issues got me to add a line and let me know how UNLIMITED data was my best option best sales rep I dealt with in my 20 years with At&t been a customer since 1999

I picked this AT&T to store to shop at because its commentsand I am GLAD I did David and his Team are hardworkers and also knowledgeable

The rep David is a Rock StarHe set me up last month with a new plan for my business and has been there providing customer service that deserves praise !!The whole group there in Tewksbury is amazing I recommend this place to everyone

Jenni was a marvelous help in setting up my J3 replacement phone, which included staying a little after hours to finish setting it up. Thank you Jennifer for helping Henry and I.

Yesterday I was shopping around for a new planfor my electrical business.After checking out a few other carriers I walked in the AT&T store in Tewksbury and the Sales person David explained in detail in the cost of the BUSINESS plans AT&T offered One of the main reasons I switched was not just fact AT&T has the nations fast network. It because David told me how you needed Auto pay to get the discount not just quote me and tell me later the icing on the cake was the $150 per line credit. He also used his personal SIM card to make a test call with my phones to make sure they worked on AT&T

Awesome! I went in there to switch over from T-Mobile and the staff was exceptional. They answered all my questions and really made me feel comfortable with the switch! I recommend everyone make this your go to spot

Today at AT&T Tewksbury and The newest rep on there Team David went above and beyondMartin the manager helped make the experience even better !

Dan is probably the best person you can meet in your experiences with the phone company. He wants to help and is an overall great down to earth guy. As far as service goes you will not get better service than what Dan and his team can provide.

Today I got the best customer service of my life David helped me get just enough life out my galaxy 6s active to transfer the s10 plus. He was knowledgeable and friendly and sold me.the accessory bundle package. His co.worker jenni is nice as wel . DAVID IS A TRUE PRO MY FAMILY RECOMMENDED HIM AND IM.GLAD THEY DID !!!

These people dont honor their word or their advertised sales!! They sold me 4 phones under a BOGO buy on get one free deal over 1 year ago. I had to initially pay for all 4 phones up front and they were supposed to credit me after three months of service to ensure that people werent just selling the phones off to someone else. I believed them and have been fighting with AT&T and the store franchise to get credits for the 2 phones that were supposed to be free ever since the 3 months passed. I received some credits over the last year and 3 months, but they have not followed up since December and they still owe me over $800. I have had a family plan with AT&T for almost 20 years and this is how AT&T treats me?! Dont let it happen to you, shop with a different carrier.

Stay away from this store! They lie to get your business, and when they get called out, they won’t resolve it for you! I was sold on a “buy one get one free offer” and was lied to on the models to get the sale. Now they have my business, they won’t own up to it. I’ve tried several times for the district manager to call me, but she hasn’t had time, nor will she support their customer. The manager of the location is horrific, and he doesn’t know what he’s doing. If you can, stay away...because if there are any problems, you will not be helped! I’ve already contacted the BBB and FCC on this store and their manager. I will most likely file a lawsuit as well for my business, and the rest of the customers that have been lied to.

I bought a phone at Walmart and brought it to my favorite AT&T store and David got all my stuff back on my phone even tho my other phone was broke. DAVID PROVIDES IMPECCABLE CUSTOMER SERVICE

The staff is extremely helpful and patient! They are very knowledgeable and resourceful. I cannot thank them enough for helping me.

Went to store because AT&T sold me a SIM card that did not work. Only one employee in store, clearly exasperated with her current customer, who seemed perfectly nice and reasonable. Asked what other folks were in line for. Guy in front of me wanted an iPhone, she immediately snapped we dont have any iPhone 6s (this was the week after the Apple in-store launch). Guy replies he doesnt want the 6, just any other phone. She snaps back,we dont have any of those either, sold them all today. OK, I guess thats possible, and the guy walks out of the store. Then she asks me what I want, and I reply I need to replace the AT&T SIM I was given a week earlier in another AT&T store because it does not work. She replies, were all out of SIM cards. I then asked, Really? In all sizes? She snaps back Yes. I ask How can that be? You are an AT&T Store, you should have stacks of them, since they cost you like 10 cents each to make. She replies, its because the iPhone 6 launched last week, REALLY, AT&T? YOU DIDNT KNOW APPLE WAS LAUNCHING AN IPHONE? THEIR LAST LAUNCH SOLD 9 MILLION PHONES IN THE FIRST WEEKEND. THIS ONE WAS SOLD 10 MILLION FIRST WEEKEND. HOW MUCH MORE INFO DO YOU NEED TO PLAN FOR SIM CARD INVENTORIES?Pathetic store, pathetic rep, pathetic excuses for not having SIM cards. This store should not exist. Avoid like the plague.

I went in with a problem with my phone and they were able to fix it without breaking a sweat. They even took the time to check my bill and found me some savings I never knew I could get. Great people and a great experience.

What a delightful experience I had dropped my phone at the Patriots game and my screen was black and I could not see anything. A young girl named Anabel I believe first hooked my phone up to a machine to see what was going on with my phone,this technology really blew me away. Once it was determined that my phone was a goner she assisted me in picking out a new one. She was very pleasent and I can not say enough about my experience, if your a ATT customer definitely come here you wont regret it.

Extraordinary customer-service. Best retail experience Ive had in a long time. Go see Angel!

Big difference from the corporate store I usually got to... These guys ACTUALLY care! I will never go back to that other store! I recommend these guys 100%

I went to the store to get a new sims card for my new iphone 7. The woman who was there helped me right away and was very nice about it! i wanted to share this because she was great.

The best

This is my go to store. The people there have always been helpful. Whether I get a new phone or I pay my bill, I can count on a smile.

Had a great experience while visiting this location. The people were very helpful and even helped lower my TV bill with directv!

I was looking into switching providers when I stopped by the store. The associate was very informative and helpful.

Awesome staff very helpful. Really took the time to address all of my needs

Very nice people and service!

The way that Angel and Dan took care of me was perfect. I had a few problems. They both fixed everything.

Great customer service, very welcoming and helpful!transferred from T-Mobile to at&t smoothly thanks to them !

Customer service with Sarah and Natalie was fantastic, very professional and helped me greatly!

The girls were great signed me up for dtv and 2 phones and a tablet

Located right in the same plaza as ocean state job lot. New employees . better experience

Time well spent at this store the girl anabelle hope i spelled it right was great sales rep helped me out getting a new phone after getting my old phone stolen will come here again if ever something happens with my at&t question.

Marty was Very courteous polite and solved my problem

A few months ago my husband and I purchased Samsung Galaxy 7 Edge phones for each of us. We went to the AT&T store in Tewksbury MA so that we could have our contact numbers transferred from our previous phones to the Samsungs. We were told we should buy a plastic protector for the face of the phone, which we did, at $24.99 each. The plastic protector was installed poorly with bumps all over the face and the edges crinkled up. After months of dealing with this, we decided to have them replaced. I looked at the hours for the Tewksbury store online and it said they opened at 9:00 AM. I switched phones with my husband to bring his in to the store. My phone would have to wait until next week. I got there at 9:50 AM this morning and there was a note on the door saying that they were opening at 10:00 AM. I waited until 10:10 AM, then called the AT&T 800 number. I was put on hold while they tried calling the store, then the back-up number. It seems as though they decided, after writing the 10:00 AM note on the door to open at 11:00 AM. The AT&T telephone representative told me to go to a different AT&T store in North Chelmsford, MA, that was 15 minutes away, which I did. When I got there, Christopher told me that the plastic coating on my phone was garbage and doesnt help, but that he had a glass protector he could sell me at a discount. I said OK. Then he told me that he couldnt sell me anything because the computer was down and to call him in a few hours, which I did. Computer still down. After 2 more calls Christopher told me that the computer was up so I drove to the store. Traffic was a little heavier at this point, so the ride took me 25 minutes. When I got there, Christopher ripped the plastic off the face of my husbands phone, then went searching for the glass protector. Christopher then told me that they didnt have any glass protectors and didnt know when they would be getting any more. He told me to call him in about a week. I asked him to take my number and call me when he had them. He suggested that I should call him because he would only lose my number anyways. I am so upset at the lack of professionalism and customer service displayed by both of these stores. I wish I had not bought the Samsung phone. Its not worth the aggravation. If I could have selected 0 stars, I would have.

Great Experience... Thanks you guys u are great...

Called to talk to someone about a new IPHONE. Got two idiots picking up the phone at the same time. I said hello and they both hung up. When I called back, I mentioned that it was rude to hang up on a customer and the fool on the other end of the phone told me I was rude and continued her less than smart attitude, till I got her name and hung up. LOL All I wanted to do was buy a $750.00 IPHONE 6Plus. Contacting corporate office on Monday. Apparently ATT is hiring street thugs to man there stores in Tewksbury. LOL Verizon here I come!!!!

David and angel were amazing

Great service! Definitely recommend to everyone!

Great, salesman Dave was great

David helped me today and got me to take advantage of the Buy one get one deal

Very helpful.

Dav was awesome.

This place was great in helping me!

I just had a question about my phone.

Poor customer service, been ignored when I entered the store and when I decided to leave not even sorry ma’am how can I help. Won’t recommend this store

This review is specifically about Retail Sales Consultant, Jennilee. She went above and beyond to help me with a very annoying and protracted billing issue. She is certainly an asset for this store.

The Manager told me he knew I am being over charged but there’s nothing he can do about !!. He was ranting about Prime communication should be called Slime communication and if he was still with Spring things would be different I have no clue what he was venting about I just know I been with AT&T 20 plus years and want my bill fixed ??

Good service, nice store

Very helpful and friendly staff

Very helpful and very nice

Fair service.

I always come back here!

Good customer service

Love this store!

Superb service!

Great service!

Top notch!

They suck.

Amazing

Thank you!

Be very attentive and patient xk they always help you