After 3 different tries over the past year, my family and I are over this establishment. Each time has been a disappointment in stock or how the business is being run.Try 1: Ordered some Xmas donuts for pick up on Xmas Eve 2020. Had full stock, but definitely looked like a rush job and missing materials.Try 2: Pick up placed at 11am for a pickup at 415pm in late August for some donuts for desserts. Showed up at 415pm for pickup not only was the order not ready, having been printed out and stuck to a monitor to be forgotten about, but they were out of every kind of filled donut by that time which made up half the order. At this point they were only making donuts for their Walmart orders instead, and were not making any new donuts. Leaving me to try to fill the rest of my order from the days leftovers. Yes, they are using their customer facing store fronts to make their Walmart order donuts instead of having a separate site.Try 3: In person order attempt in late Sept. Showed up at 730am to drive through only service. Tried to order some maple promotion donuts which were still supposed to be going on through Sept 26th and was informed that they had not made any and when questioning the signs still being up that no one had taken them down yet. Ordered 2 Oero donuts, and was not provided with these either.

Went here on a whim to try some of their seasonal summer donuts. The line was absolutely packed and barely moving but we were picking up donuts instead (the signage for online pickup orders is hard to see if you come in one of doors). I would highly suggest ordering online because that saved us a TON of time! Even when ordering online and getting there ten minutes after the order was supposed to be ready, we still had to wait about five minutes before they brought out our box of donuts and sealed them up. The donuts themselves werent the prettiest Ive seen at a Krispy Kreme but they were very tasty!

Bad experience all around. They had nothing left. And it was still early. And all the donuts was very cold and hard. What’s your machine for then if you don’t use it, they need better management. I’m from California and their donuts are always on point. Over here is just straight lazy.

Yesterday was one of the best experiences of my life. A simple act of kindness from Mina and I am forever thankful! If there are any kudos management could give her, they should. Hold on to her; she is gold. Thank you for being a great human.

I’m extremely impressed so far! My sister is having a boy and we saw these adorable blue donuts. We have never gotten catering before so we didn’t know what would be too much to ask. But the manager helped us and he said he can do it and even sent me email confirmation! I was extremely impressed with the price considering the amount of donuts we ordered. I loved the small business feel of the passionate employees at such a large corporation. Highly recommend this location!

This place can never get it together in timely manner. Multiple visits are 20 min to get through drive through. Not sure why other fast food restaurants have more items and quicker service. If you go inside…. Even slower. It’s a very slow environment that’s should be a fast paced for breakfast foods. So disappointing

Absolutely awful visit, employees were all under the age of 20 and blasting music inside, telling me we couldn’t buy doughnuts that were right in front of us. No one knew what was going on tried to say they only had a couple flavors after a long wait. Absolutely disgusting looking inside kids were throwing food inside at each other even.

Everyone knows the doughnuts are great, but does everyone know they will batch their credit cards a second time almost a month after an original transaction? Causing my bank to cancel my card as compromised, which means I have to wait 10 days for a new card, then reset all of my auto pays. The real bummer is this company isn’t reconciling their credit card transactions to their sales? How many people have they double charged?

Everything Cain ordered coffee & donuts were great!

Came here on a busy Friday evening, and got awesome service from Gavin! He was polite, professional, and made me and my family feel welcome. Will definitely be coming back!

The staff here is very upbeat and friendly! The young man that helped us, Gavin, was awesome! He didnt hesitate looking for the donuts we asked for, and answered our questions easily. Kudos to him. Krispy Kreme donuts are the best!

Grime on chair handles and on seats. Tables not washed or disinfected. Floor needed sweeping and a good mop. Donut case 3/4 empty and team members were filling guest requests from bakers rack. Didnt have Cinnamon Roll or Cake Iced. The parking lot was filthy. This Krispy Kreme doesnt care if you visit or not, filth proves it !

The place was full of bees. On the donuts and in the dinning area. Chick didnt seem to care and wasnt helpful when they were out of things...meh

Every time we come here they are out of several donuts options! Even if we come in late morning! Their drive-through time is also very slow. We are giving up on this location since most of the time we leave without donuts anyways since they run out of what we want!

My husband and I and our three week old baby went into the location at 120th in Thornton, CO at 8:15 pm on Friday Sept 10th 2021 and had amazing service by Gavin! He was exceptionally polite and very attentive. The world needs more teenagers like Gavin. We certainly will recommend this location to anyone who asks based on our interaction with this employee this evening.

Love Krispy Kreme, but they keep closing locations!

Great, hot donuts. Go inside for an inside look at how its all done. Its pretty cool

Their donuts are great, when they have them. Most of the times, their shelves lack options.

Daniel the manager is fantastic!I have been going to this location since it opened in 2002, he is the best staff member ever to work here. Super helpful!!!Everything was fresh, fully stocked, tastes amazing.I almost did not go today because this store in the past only has 10% of what I plan to order when I go and the staff is rude, does not care about their job. But not this time!!!!!!Daniel mentioned to me that he was promoted to this position. He is defiantly the right guy for the job!Whoever promoted him did a great job in seeing his potential to be leader.Him and I chatted about how he plans to keep a positive atmosphere for the staff working with him and keep customers happy by having the store clean and well stocked.He had a full selection of every donut I wanted and more! Not like all the other times of a low inventory. My friends that live near this store always mention that the selection is always low and the staff would say we dont have it instead of providing a solution and say we will have it in 5 minutes or however long it takes to make a donut.Thanks Daniel, all the best to you. Keep up the great work!

Recently moved here and have been to this store twice. They are always out of everything, poor selection. Was told they cant make the types of donuts they display on their drive-thru board every day. Then why are they even in business? You would think they would have a full inventory on a Friday morning. Never gonna try them again.

Yummy to my tummy if Pooh bear had been around to try a glazed donut Im sure he would agree. Its scrumptious!!!

This is what my box looked like. The donuts were not full sized overtly sweet and a hour of my life waisted. Not to mention we sat at the window for 10 min looking at our donuts that no one could hand to us. No wonder it took so long to get through the dive through because they were to busy talking to each other instead of working. I watched multiple employees stand around through a rush with a full lobby and dive on there phones. while one girl served everyone the best she could. If you want donut I would go somewhere else.

Terrible add they dont follow adds one person says yes and checkout changes it to double cost ! This is one of many times thT they day we do t follow National adds! They blame Winston Salem. N C FEEL FREE TO RESPOND TO THIS !

Best donuts, best service, Sam was kind and hard working. I recommend this donut shop over all donuts, definitely try the Oreo filled donut

Went to this location today and they were out of some doughnuts and drinks. But Bri was the sweetest! She apologized for the wait (which wasn’t even long) and she just made our days! Highly recommend!

Krispy Kreme is our favorite donut brand. We happened to get them hot this day! We only get them when we have to go down to the Denver area for some reason. My tastebuds wish there was a Krispy Kreme shop in Fort Collins, but my waist line is grateful there isnt.

The donuts and service were good but the wait was rather long and they only had one server at a time filling boxes but with the worker shortage that is understandable

Got our order wrong twice. Best doughnuts around though yummm

Great fun but unfortunately when we were there when they werent making donuts. You might want to check ahead to find out when they start if you want to see the production but its still fun to buy and eat the donuts.

The person with the blue locs and beautiful smile makes the wait worth it! A rare great customer service experience!

I have always loved Krispy Kreme. But this store is the first time I have personally seen the donut baking line in action. It even has an elevated platform for the kiddos to be able to watch the process. The store has been clean and the staff friendly every time I have gone into it. Even if you arent a fan of donuts, this shop is worth a stop for the kiddos to see the show.

I had the most wonderful experience at Krispy Kreme today! I witnessed the most beautiful angel from heaven I have ever seen on this planet! For absolutely no reason the most beautiful woman I have ever laid eyes on didnt make me pay for a dozen donuts to share with my family!

I love Krispy Kreme donuts! They are always fresh and delicious!

Went in today to get my coupon deal, get a dozen, get another for $1. We waited in line for an hour or longer and when we got to the counter, we were told the coupon no longer works....What????? Paid $35 for 2 dozen donuts, while being ignored. He said no... and took my money, with no concern.

Always a great experience! Fresh, delicious donuts, how could you lose! LOL

Good donuts that are so bad for you. I love this place.

If you want a doughnut but you dont have a car dont come here. They only serve people with cars.

Very tasty, just VERY sweet compared to Walmart, king soupers, Safeway, or H-E-B

I would recommend going to another location, this place was dirty and poorly managed. Employees acted very overwhelmed with a handful of customers. I was surprised to see the array of mask wearing, only one lady had hers in, comical to see the one making the donuts have her mask only over her mouth. If your excuse is that you dont breath out if your nose, plug it and try and talk.

Great donuts. But unfortunately their frozen latte machine was down when we were there. Staff were friendly and very apologetic.

Great donuts! Just once the line gets really long the wait can be a while. If youre in a hurry maybe going in or online ordering would be best.

A chain establishment but dedicated to a quality produce. Staff was very willing to make sure a great experience was had.

Came today and the guy at the menu taking our order and his best friend Celeste as he called her made our day! He was so friendly and awesome! Sadly I didnt catch his name!

They are so nice to small kids here - its a real treat to bring them in and have the Krispy Kreme team serve them. Ive had several staff members ask them what their order is, and the kids light up being treated as the adults are. Great job!

The Best Doughnuts ever!!!! I definitely the selections they have. And you get to see how a majority of them are made. Its like a small doughnut factory in town. I do hope they build one down in Colorado Springs. We definitely need one there.

That dude Brian the GOAT (greatest of all time)

This place is AMAZING!!!!! Love watching these delicious gemstones being made. Bought 2 dozen! Was our young mans first time there! Loved It!!!!!

Always great donuts. This last Sunday I placed a large order for 4 dozen. There was some confusion when the person I ordered for, picked them up. Daniel went above and beyond to help and fix the situation and I cant be more appreciative. We will continue getting delicious donuts here its always worth the trip.

So you dont serve the unvacinated population?, you wont control me. There is better places.

Picked up a dozen of their specialty Donuts the carnival Edition all the way around awesome

WoW!!! Miss queen bee sitting not wanting to break a nail 😪 They were slow, got my order wrong, the girl sitting at the window was rude, didnt give me a straw even after asking for one several times. Like I said!, Miss queen bee sitting not wanting to break a nail had the guys doing her job because she couldnt or didnt want to touch anything. No wonder it took drive-thru forever to get our order . The guys had to take care of the window and customers inside.Krispy Kreme.. your manager at this location should take away the stool and give that girl her job description.

Great tasting glazed doughnuts always taste great... now even better because you can get 1 FREE every day through the end of the year... just by showing your Covid 19 vaccination card!

My first experience of Krispy Kreme is a child visiting Virginia have love them ever since. Since they have arrived in the Colorado market we are visited many times and we always have a wonderful experience. This last time we went we came at a good time, The hot donut light was on so stop by To enjoy some donuts.

Fresh out the line sooooo good......they never stood a chance.

Always great donuts!! Especially hot off the conveyor and it melts in your mouth!

Friendly and clean. Good products that are made fresh. Worth the trip.

This particular Krispy Kreme has always had kind staff. I really appreciate how they always go above and beyond. Its one of the things that keeps bringing me back.

Staff was absolutely great and fun to talk to.

A treat whenever Im in the area but the latte machine was down, frosty machine was down, and for some reason was all out of filled classic donuts! Ridiculous!

Just wanted to comment on the consistently great service with the tall young man (I dont know him by name) who seems to be working when Ive stopped in for a dozen for my family, as I did tonight around 8:15pm. It is such a treat even though we have a little trek to pick them up, but having someone friendly there makes a difference. If customer service was bad, we wouldnt even bother heading out that way. Thank you and keep up the good work!

Inconsistent allergy information. You call one day to confirm something and its okay and the next day its not. Very frustrating that a corporate place like this doesnt have am allergy list that an employee can access.

The doughnuts were kind of small and irregularly shaped, but definitely fresh. The “caramel iced coffee” was just brewed coffee with ice in it, no milk..... I love Krispy Kreme in general but this location is kind of dumpy. I realized after I left that I was charged more than the total she said.

Super good donuts what else would you expect from Krispy Kreme.

Clean location, friendly staff, great donuts!

Staff was great, but the bathrooms were atrocious. The handicap stall did not have a door that locked, rendering it useless. Also, there were no paper towels, and as such people decided to shake off their hands on the floor in front of the door. I nearly fell while walking both in and out of the bathroom, and water was tracked into the smaller stall, which did not have a grab bar to help people stabilize themselves. I felt very unsafe the entire time I used the bathroom.

Very disappointing ever time we go they’re always out of cake donuts. Rarely do they have anything on the menu available. I would never recommend this place!!

Went for a free donut for my COVID vax and enjoyed watching the donuts being made with my son

I ordered the Reeses lovers and they sent me this. This location is terrible. They have gone down hill so bad. This is the 4th time in a row they have failed to get my order right. I will not shop with them ever again. I am done with this location. When I called they would not answer the phone. Ridiculous.

Line was very long that would b acceptable if the donuts were hot when we finally got them. I dont understand the wait for already made donuts on another note the girl at the window was very nice

Went through drive thru and the woman taking my order was unbelievably rude for absolutely no reason. Come home and open my donuts and find a giant hair on the donut. Yeah idk if she was having a bad night but absolutely disgusting service!

Today Not so good cold glazed donuts if there not fresh off the rack who wants emI can get cold day olds at walmart $4

This location closes 15min earlier than the posted closed time for walk in service regularly

I show up at 7am this Saturday morning. It is the day before Easter and I decided to grab some donuts. I received an email showing these cute spring minis. So I decided to stop by on my way to work. They were not available for order either so I assumed they would be ready for pickup. I show up and they do not have them or any type of minis. Why is this advertised if stores don’t have them ready the weekend of Easter!?! They had been open since 5am so there is no excuse to not have these ready!

Service is top notch. They have a very extensive wine list. The Halibut I ordered was a bit fishy and its not as moist. My friend ordered the Organic Roasted chicken and its quite good. Their signature dessert was yummy. I like the texture and its not overly sweet. Our server, Kristen Radziecki knows her wine and what to pair the dish with. Shes friendly and I enjoyed her sense of humor. She even recommended a wine for me to try, Dr. Loosen Dr. L

Birthday gift from Krispy Kream. Just up load the app

Staff is super friendly and always patient despite some of the rude unsavory customers. Very tide and clean establishment. Smells are free, savory taste for a great price. ❤️

Love them dounuts.

Love Krispy Kreme. But the store was very dirty this last visit. And very few donuts to choose from.

Hands down best donuts Ive ever had

Out of everything table were all dirty closed an hour early. I think the staff wanted to leave early no hair nets on anyone.

This location is the one in Thornton about a half-mile from Interstate 25 and 120th Avenue Always love coming to Krispy Kreme with the family for the doughnuts and good service from the staff. Lots of tables and chairs, with plenty of parking outside. Nice glass area for kids to see how doughnuts are made. Am I the only one who tries to see from afar if the Fresh neon light is on so that I can get a free classic doughnut? Prices are a bit higher when compared to other doughnut joints, but I still keep coming to this place.

Always the best donuts in town! Super awesome service!

Went to get my rare fix of Krispy Kreme donuts, about 25 minutes away. Not busy, a couple cars in front of us in the drive through. I ordered 1 dozen glazed, which were fine and even warm. Ordered a dozen mixed. Cake batter ones were hard like they were from yesterday, rest of order was decent but when you say they are creme-filled, please actually fill them. Girl was nice enough, a bit confused, and no mask. Wish I could post a pic of the donut I sliced in half to show you.

Great tasting doughnuts! A little pricey but always very tasty!!

Melt in your mouth donuts! Definitely recommend!

Who could complain about doughnuts? From my perspective fried bread is fried bread. KK is no better, no worse....never did grasp the hype.

The staff has been awesome. We typically go in the evening after some Chick-fil-a and each time they have been great.

This location makes them fresh. Staffs were all interactive and friendly, donuts were fresh and delicious, we loved them so much!

Although the cashier/ employee was patient and helpful the selection was limited on this day.

We called on Thursday and ordered 6 dozen mixed donuts and paid for them. We were to pick them up on Sunday at 7:30 a.m. When we got there at 7:30, the lady (the manager, we think) said they werent ready. We waited while others who called in their orders that morning came and went. The manager went about doing other things, forgetting about us. We ffinally asked another worker. He had to start making our order. We were there 25-30 minutes. Ill never go back!

Stood in line for about 20 minutes to find out to they were out of glazed donuts. Would have been nice to have had a notice posted by entry so people would not have had to stand in line.

Fantastic!!! The people were so friendly and you cant beat their donuts.....they are awesome.

Out of everything all the time! App orders are the only way to get any donuts here!!!

I pre-ordered 2 dozen donuts on Wednesday for pickup on Friday. When I arrived at the time I selected, my order was not ready and on top of that they did not have 2 of the flavors of donuts I requested. Whats the point of an online order 2 days in advance if I cant get what I want? There was no notification on the shortage sent nor an apology or compensation. Disappointing to say the least!

I love Krispy Kreme donuts ALWAYS but my experience today deserves a five star review! Sky is the name of the person who helped me and she was so kind that it really made my day.... not really what you expect when you drive through at a donut shop but she genuinely turned my day around in the brief interaction I had. Management, I really hope you see this!!!

Great place to meet for a xar Cruze

GEO legit provided the best customer service. He deserves a raise!

This place NEVER has the seasonal specials or the items advertised on the windows. But if you can catch them at a time they actually have what you want the donuts are good.

Be nice donuts they sell Wendy fast clean enjoy those nice donuts all your needs enjoy them

Fast service and freah products!