We had the best experience with Hala Gbrael today! Could of never even imagined the deal they offered my daughter, so she could go to college in her brand new Camry safely and fuel efficient as well. We are beyond humbled by this and so much thanks to Hala and the manager Jacob for making her day!! We will be back. Thanks again for everything!

Such a great dealership! It was my first time buying a brand new car, and Jacob and Hala were so wonderful! They are truly both so kind and helpful. I absolutely love my new Camry SE and am so excited. Definitely ask for Hala G to be your salesperson!!

We would like to say a big thank you to Reza A, Javier and everyone at Thousand Oaks Toyota. A wonderful car buying experience at a dealership when times are tough. They made every effort, answered every question and worked harder than any dealership In town to work with our budget and needs. We looked at 6 dealers and these two gentlemen were top notch with no pressure but only the desire to make us happy and make a deal. We are proudly driving away in a new Highlander Hybrid knowing we got a great car, great deal and a great experience on all fronts. Many thanks

Put a different than recommended oil in my car without asking my permission.

Went for just an oil change and my service rep was Lyndsay Scott. He looked mad and never greeted me. When I told him I came in for an oil change he looked at the records and said that from the last visit there are some outstanding servicing requests that needs to be completed. I informed him that I already took care of them from another service center. He told me “ why? is it because you can’t afford it here? “ I said “no, I already took care of it” but he kept saying “so you can’t afford it” I guess all he wanted was to sell and he was upset because I was only doing an oil change. He basically humiliated me by embarrassing and degrading me. He told me that he will call after 1-2 hrs when the oil change is done but I guess since I did not give him any sales apart from the oil change, he never called. Since I didn’t hear back after about 3 hours, I decided to go back to see if the car was done. of course it was done but never gave me a call to notify me. He is the worst client service person I have ever met in my life. Beware of this person. I would never go in for a service at this location as long as Lyndsay Scott is there. He is grumpy, mean, has no customer service skills and only interested in making a sale. I even informed some of the associates about him and even they told me that’s how he is. He has no humanity in him. Hope the management train him since he has zero knowledge of customer service but has a huge ego.

Always friendly and very accommodating time wise and can you get in fast. The car service is great, I just wish we had known in advance when the latest they come and pick you up is. But honestly that was on us for not asking.

Love my car! They couldnt fix the problem. Ill have to wait longer luck Im patient.

We couldnt afford the price they offered. But Eli did his best 👌.

The service department is corrupt. They tacked on a $600 calibration charge a week later on the invoice after charging $400 to inspect the car. Very shady. i tried to ask where the $400 charge was coming from and my service advisor ignored/blocked me. When i went to pay the senior service advisor told me that $400 included recalibration. How is that possible when my bumper is not even on the car. Service Advisor was Darryl. I was planning on going to them for all services but not anymore. Beware of selective and shady fees. Be careful servicing through here.

Kareem was a super straight shooter, no bs. In and out with a great deal on our car!!!! Highly recommend, very willing to work with your budget! Easy Peazy! Took about 2 hours start to finish!

Came in for my normal routine service and Daryl helped me out. Provided me great customer service and couldnt be anymore easier to get in and out to make it on time for work. Would highly recommend coming here for service ask for Daryl

We bought a Toyota Corolla from the showroom at Thousand Oaks a few weeks back and were very satisfied with the service offered . We were serviced by Kareem. He is energetic, enthusiastic, and polite, and it took us less than 2 hours to process the details, complete the documentation, get the necessary financing and drive the car out as proud owners. Would strongly recommend Kareem if you are looking at buying a Toyota car.

Terrible experience with their service department regarding customer service. The person I dealt with seemed annoyed anytime I had a question. The amount of time it took them to inspect my car was unacceptable. I had an appointment and it still nearly took five hours.I’ll never go back there and I advise you take your car to a reputable independent mechanic. This place ain’t no golden popcorn.

Just brought my Lexus GX470 with 155000 miles into Daniel at Thousand Oaks Toyota to diagnosis why my check engine and idiot lights all of a sudden went on. He quickly scanned the car and determined I needed a new catalytic converter. He quoted me a price that was fair and when I went to pick up the car the final price was under the estimate. He also did extensive work on my 1999 4runner and is running great ever since..I highly recommend Daniel to be your service advisor if you want to feel confident about having your car serviced properly at Thousand Oaks Toyota.

I recently brought my Sequoia in for service and was pleasantly greeted by Daryl in service. He took care of everything. Never had a better experience! Highly recommend! Hes the best!!!

Charging $2500 over MSRP in these tough times? I’ll make sure I’ll never step my foot in there and I’ll tell as many people as I know.

Toyota of Thousand Oaks will be my dealership of choice moving forward because of their Sales Manager Jacob 🌠🌠🌠🌠🌠. When I called him to get information on the Prius Prime he gave me all the information I needed to make my purchase. I walked in and the process smooth. Thank you Jacob for the great customer experience!

The service department completely disregards the Covid safety rules. Employees do not wear masks and they do not require people in the waiting room to wear them.

I had a great experience buying my Rav4 through help of wonderful Hala Gabriel. Thank you so much Hala to make this experience easy.

Thank you Mario for the extra time and effort you spent with your excellent follow through after my service contract was closed. You didn’t have ti do it, but you did and I appreciate that extra service. Thank you!

I went in with special circumstances and the team at Toyota Thousand Oaks took care of me! Ive owned a lot of cars over the years and rarely have I been taken care of this well. I would not hesitate to recommend this dealership to anyone!

Kareem and Javier made it happen! Super easy dealing! Will buy here again!

This was my first time dealing with Thousand Oaks Toyota. Daryl took car of all my service needs accurately and quickly which made my experience very delightful. Thanks Daryl.

Worked with Hala on getting the car with the exterior and interior I was looking for. Even when we had a miscommunication about my phone number, she got creative to find my number and let me know the car I wanted was available. Very kind and willing to go the extra mile for her customer.

We are extremely grateful for the above and beyond customer service we received at Toyota of Thousand Oaks. From the beginning Patricia gave us not only a very professional experience, but also a very personal one. She is by far the best cars saleperson we have had the pleasure of doing business with. Al and his finance associates went above and beyond and we appreciate everyones effort. We cant express enough the kindness and friendliness of the staff here. Thank you Patricia, Al, and Toyota of Thousand Oaks for providing us an excellent car buying experience!P.S. We love our new Supra!!

We purchased a 2015 Dodge Ram from Thousand Oaks Toyota recently and were thrilled by our experience. We originally went to the dealership to look at a 2007 Tundra that I had seen on the marketplace. Brian Ellis was working that evening and took us to view the vehicle. We werent too impressed with the older Tundra, and asked Brian to show us other used trucks. We fell in love with a 2019 Chevy Silverado, but it was way above our budget, so we kept looking. Brian did a great job of asking us questions in order to help us find the right vehicle. We admired how sincere and courteous he treated us, as if we had been long time friends. Brian showed us an immaculate 2015 Ram that had low mileage, which was listed a little higher than what we wanted to pay. I didnt expect them to budge on the price much, and wanted to get out of there before the arm twisting haggling began. To my surprise, Toyota came through and gave us a deal that we were very happy with. We were so impressed working with Brian. We like how he was positive and encouraging. It didnt seem to matter whether we purchased the 2007 Tundra, or a newer truck, so long as it was the one that met our need.

If you’re looking for a great car buying experience go see Kareem Hassan at Thousand Oaks Toyota. He is very friendly, knowledgeable and professional. He took the time to explain the features and differences of the two vehicles we looked at. Helped us realize why the Highlander Hybrid was a better deal. He worked really hard at getting us a fair price and made sure we were happy with the deal. Thank you again Kareem and thank you Toyota Thousand Oaks for a great experience!

Great service quick and fast will do business with again 👍

My husband, Jason, and I had the best car buying experience at Thousand Oaks Toyota this weekend. We worked with both Chris and Jennifer in sales. The whole transaction went so smooth. This was such a pleasant surprise for me because I have been scarred from past experiences with other dealerships. The back and forth haggle is so exhausting when buying a car, but Chris made our experience with them the complete opposite. I am so happy with my purchase. 100% happy. Thank you Chris and Jennifer! You definitely have yourselves customers for life. We will be referring friends and family to you! Thank you again!

Hala was amazing and she went above and beyond to make sure I had the best experience buying my first car.

Hala was a wonderful sales person. She sold my daughter a car the night before, so I came in the next day and purchased a Toyota camry hybrid!!! She was so sweet and explained everything fully to us. We are very satisfied with her customer service and her knowledge on the cars!!! Thanks Hala!!! We are very pleased with our purchases!!!

The worst customer service! I brought my Prius in for service. Tried to use $ 100 off service coupon, small print, they only could apply $ 35 dollars off. Understandable.The worst was making me wait 1 half hour to bring my car up for pick up after I payed for service! not coming back, not recommending

Will not negotiate. Pushy sales people.We bought the car we wanted from Ventura Toyota, and had a much better sales experience.

Shoutout Kareem! Make sure you talk to this guy, hes the internet sales wizard. He was relentless in getting to me, by email, text, and phonecall. And we connected on a certain vehicle and then he sold it while he was texting me about it. Then he offered to hold a higher-priced, non-CPO vehicle for me but wouldnt give me the estimated price on it. He also wouldnt honor the at-home drive test plastered all over their site. Im sure the car would have been nice.But hey, he saved me a two hour drive and $25k so big ups to Kareem the dream. He really will save you time and money. Now I can spend that time and money on a car instead of a salespitch. Thanks, Kareem.

This was a great experience being at this dealership. This is probably something people don’t say to much when buying a car.I had a great sales guy (Kareem). Super friendly. Truly trying to get you the best deal he can. How often can you say it was enjoyable being around a sales guy?The manager (David) acts like a tough guy, but his associates would call him a cuddly-bear. Gave me a good deal without to much fussing.The financial manager (Chad) was incredibly informational. He happily answered all my mundane questions to help me understand and realize that they got me a fantastic deal.

Thousand Oaks Toyota wasted 10 minutes of our time with an amateurish, sleazy attempt at a bait and switch using an apparently fake online listing. Therefore Im happy to waste 5 minutes more writing them a lousy review.Fortunately, other dealerships in the area were much more professional. Less than an hour after we left T.O. Toyota we bought a car from a respectful and deserving sales person.

ASK FOR SCOTT. I’m from NC and I have a 2006 Prius and have taken my car to dealerships far and wide as I travelled across the country. My dad always emphasized the importance of finding a mechanic you can trust, and after many years and miles I have found my dude. Scott has gone above and beyond to help me take care of issues with my car in the most practical way over the past few years. My front screen went out and he even found the parts I needed to replace them on eBay! He’s always prepared me ahead of time for things that were on their way out, like my suspension, and always makes me feel like I understand my car. He has real conversations about the services, and is so kind. A person who is great at his job and also CARES about PEOPLE!!Most recently I had the unfortunate experience of having my catalytic converter sawed off while my car was parked in my driveway. I called the Van Nuys Toyota dealership closest to me and was quoted $4500 to replace it, no conversation. I called Scott, he found that quote to be totally egregious and he got everything sorted out AND a shield installed over my catalytic converter for almost $1000 less in a single day, and I was back in action.It doesn’t matter where I live in Los Angeles, I will always drive my car to Thousand Oaks for Scott. Everyone else is SO lovely there too, it’s absolutely worth the miles to know your car is in good hands.But seriously, ASK. FOR. SCOTT.And get a shield installed over your catalytic converters, Prius drivers!!! ~$300 to save you ~$3300 in the long run.

Can’t say enough good things about the experience I had at Thousand Oaks Toyota.Daniel Garcia was very knowledgeable and professional when it came to helping me find the perfect 4Runner. I had a lot of questions and he had a lot of answers. This guy knows his stuff. Daniel I personally thank you. I love my 4Runner and the deal you worked out for me.I will be back to buy more Toyota’s!!!Thanks guys keep up the great work!!

I had a great recent leasing experience at Thousand Oaks Toyota. The salesperson I had was Kambiz Khanverdi. He was knowledgeable and made sure I had all the options. The experience was smooth and pleasant. Highly recommend him and Thousand oaks toyota!

I am beyond satisfied with my experience at Thousand Oaks Toyota. We recently bought a car from them and the whole process was truly great. The whole staff (Sales and Service) were very friendly, understanding, and amazing! Thank you Thousand Oaks Toyota!

I was searching for a new 2021 Toyota RAV4 Hybrid and had no luck with a few Ventura County dealerships. I went to Thousand Oaks Toyota and met Hala. Hala was by far the best salesperson I have met! She is the ultimate professional AND works tirelessly (and I mean tirelessly) to get you the best deal possible!! After weeks of searching for the right car and price, I have my new beautiful car!! Hala and Thousand Oaks Toyota are #1 in my book! Thank you, Hala!

Hala was an amazing help when I was purchasing my Toyota RAV4

Awesome service department, Daryl Phillips went above and beyond to ensure my car was well cared for. Thanks Daryl I will be sure to ask for you next visit.

Our Sales person Gary was professional, courteous and most importantly human. He was great! The whole team was friendly. My family has happily leased two cars from them this month alone. I am confident we will buy/lease several more in the coming years. Thank you Thousand Oaks Toyota!

Im a buy and hold kind of guy. Presently, I own a 1999 Land Cruiser with just under 400,000 miles on it. With that said, I dont have much experience buying cars. My wife wanted a Highlander (fully loaded), so we went shopping around. Spent a fair amount of time evaluating the car at a competing dealership, and was ready to do business with them, but they made it clear that they were not going to budge on the price. Went to Thousand Oaks Toyota. After discussing with the Sales Rep, we were referred over to David, the Sales Manager. Super nice guy and very experienced. We came to an agreeable price, and sealed the deal with the caveat that he would provide me with an extra Land Cruiser Key at his cost to replace the one my wife lost so many years ago. Not only did he honor that agreement, but he gave me both the key and the service call to program it for free as well. I dont have enough nice things to say about doing business with this franchise.

These guys know what theyre doing. Kareem was dealer that help me out. I just recently bought a 2011 Lincoln Town Car. He does his job well plus hes friendly and knowledgeable.

So I have tried for more than 3 hours to get in contact with the service department only to be placed on hold each time. I also asked for the manager but was also forwarded to a voice mail. I really would like to order a car part. I love my Toyota but this service department is the worst!

We are a Toyota family, 3 generations now. Low inventory due to U.S. factories not making chips (due to Covid shutdowns).

Our experience was Absolutely Pleasant!! I’ll try and be brief, but 1st I do have to send a big THANK YOU to the ‘sales team’ at Oxnard Toyota, who, thanks to their ineptness and complete disconnection with not only their own inventory, but their customer service as well, immediately drove us to Thousand Oaks Toyota, and into the kind, pleasant, and patient arms of Michael Lang, Daniel Garcia, and Finance Manager Chad Hastings. Mike is probably the 1st and only ‘salesman’ that actually listened, as well as let us experience the car w/out pitching us at all. He’s such a beautiful & gracious man. Daniel’s energy was fun and infectious, & his detailed knowledge and patience made learning about the car simple & enjoyable. And lastly, Chad in finance was a blast. He made the usually not so pleasant ‘car buying process’ a breeze, dare I say fun!? Very generous and helpful and he definitely knows his business. We can’t say enough positive about our Overall experience and are more than pleased with the purchase of our 2021 Avalon. We look forward to seeing the Team at T.O. Toyota very soon. THANK YOU Mike, Daniel & Chad!!!

I had a dishonest experience with Thousand Oaks Toyota. While I don’t normally write Yelp reviews, I decided the community needs to know about this dealership.After a lot of negotiation with Salesperson H******* and her manager DAVID KLINE, I came to a deal for $230 per month plus trading in my old vehicle for a Rav 4 XLE with this dealership. The deal is in writing, and I have all the screen shots.Sadly I cant post pictures with my review but if anybody interested give me you email and I will send everything to you. They told me the car would be ready within a week. I was really excited about getting this car!I accepted their offer but I specifically asked them not to run my credit unless they had a car on the lot for me (I need to maintain a good credit score because I am hunting for an apartment)…Not only did they run a hard check on my credit, but after a week passed, Thousand Oaks Toyota called me and said they had changed their minds and they would NOT honor their word. They took the deal off the table, and they told me I could instead model SE for $285 per month, and that is all they can do.I am not really mad at the sales person because she is only doing what she has been told, but the sales manager David Kline is not somebody that you even want to speak to. I went back to the dealer yesterday to follow up, with the car, I ask for the sale manager because he was the one who approved the deal. He saw me being upset and he told me let’s get you the car right now. After 10 min he comes back and say we don’t have a car right now but I get you one soon!!! I ask how soon he replied maybe tomorrow maybe in 30 days. Do Not Go by this guy’s word, Ask for everything to be in writing. His word doesn’t mean anything.If you want to work with a dealership you can trust, I suggest you steer clear. They do not honor their word (even when it’s in writing).

Big thank you to Jared and the team who helped me get my car here. I was on a time constraint and they got me in and out, with a price and rate I was happy with all in less than two hours! Everyone was so nice, helpful and honest...and I enjoyed this car buying process!

I take my Lexus there for factory servicing. Great service, lower price than Lexus dealer servicing! Factory warranty is supported thru Toyota/LexusMW

Called Friday afternoon about a vehicle. Nick is the one that took my call. I live in Crestline and wanted to get rough values on my trade ins first before I go in to see if it was worth my time to go in. I told him I am already preapproved through my bank. He said he would get back to me first thing Saturday morning. He got back to me at 11am and said he was with a customer and that I was next on his list to do. He got back to me after a couple of hours and says that I would have to come in to get a values on my trade ins. I told him thank you for his time and I would find a deal closer to where I lived. He then says he forgot that I lived so far away and to send him photos of my trade ins. I sent him photos and then he tells me that he would have to wait until Sunday because his boss is working on a deal. Then tells me my 2 trade ins were in the system and they were ready to go for when his manager looks at them. I told him no worries I understand. Here it is on Monday now and still have not heard from Nick. You would think that with 2 trade ins and a preapproval though a bank would be a deal that someone would work on. Nick sounds very inexperienced when talking/texting him. Its a shame for the dealership to lose out on a deal due to poor customer service.

Kimberly was great. I took a test drive in the car that Id wanted to try out - an Avalon hybrid. No pressure. Im bringing back my husband to drive it

Excellent customer service. No wait at all for my scheduled appointment when both dropping off and picking up. Done when expected and as quoted. Liked text feature. Everyone helpful and professional. Facility was sparkling clean. Clear signage for entrance to service area, cashier, waiting room with personal escorts available to locations as needed. Overall great experience.

This was the best car buying experience I’ve ever had. If I ever need another, I will definitely return here. Mike, my salesman, the sales manager, my finance guy.... they were all amazing. They gave me a great deal and I could not be any more pleased.

Daniel and the rest of the staff at Thousand Oaks Toyota Service Center are top notch! They carry the right balance of personal and professional work place. By far the best Toyota Service Center I have worked with as a long time Toyota owner. I knew my Tacoma was in the right hands. Keep up the great work!

Friendly and helpful staff. No huge sales pressure. Even the closer was nice. 😝. Ask for Corey. He’ll take good care of you. Oh, and Richard in Finance is very knowledgeable and willing to help customers thoroughly understand their options.

Before you ordered any online spare parts from this company make sure you have read their return policy before buying anything! Besides the shipment fee they have stocking fee of 20%! POOR CUSTOMER SERVICE on phone!

Hi! I just wanted to express my appreciation for the amazing paint job on my 2015 Camry. Not only did they correct the recall issue, they also repainted almost the entire car and color matched the old paint perfectly. To top it off, they restored my dingy weathered headlights and detailed the entire car inside and out. Im really happy! Thanks so much!

Great experience purchasing a car.

Wonderful service. I really appreciated Toyota picking up my car for the reall service and returning my car too. It was too dangerous for me to drive due to living in Malibu. The driver was very nice. Also thank you for the complete comprehensive report for repairs needed on my car.

First - got hung upon. Next - rang & rang over 2 minutes & no one picked up. Pretty poor service considering they dont even have our money yet..

Cory was an AMAZING salesman. He helped me pick the perfect car at the perfect price all while making me feel at home. I didn’t feel like I was being swindled at all. He went above and beyond to make sure I was comfortable and he even connected my phone to my new car while I was putting my sons car seat in. And for being at a car dealership, it didn’t take nearly as long as I was preparing for. Everyone I met was extremely nice. Thanks Savana, Cory, and Suzette!You guys are awesome!

Getting my brand new 4runner from Thousand Oaks Toyota was a fantastic experience from beginning to end. Jesus helped me return my previous lease and find a new car that suits my style, my needs and my budget, all while being very helpful and respectful. David, the manager, stepped in when it came time to crunching numbers and facilitated a discussion on the best strategy for me. Chad in financing rounded out the process with some very lighthearted and honest conversation during the signing process. I look forward to continue taking my business to Thousand Oaks Toyota.

Dealer is very shady. They sent the wrong part, agreed to have it sent back and a refund issues. Then I called and emailed many times to get a hold of Oscar and he never responded, even after he agreed to refund me for the wrong part and blamed the mix up on the parts department. Now, after getting Toyota Corp involved, they are breaking their promise, saying the part never came from their dealership, even though it did! So beware of this shady dealer. I’ll be calling Toyota Corp again and filing another complaint and also disputing the charge with my bank if they don’t not refund me within the next 24 hours.

First visit review: Toyota Of Thousand Oaks is a really good Toyota dealership to go to. Everyone there was really nice, patient, and tried to make all of my wants and needs work out. Cory K. And Richard T. on the sales team helped me out very well. They were prompt and had the vehicle I was calling about to come look at pulled right up to the front and ready to look at before I even got there and I live 5 minutes away. Richard himself went way out of his way to make sure I got approved and everything worked out in my favor. Nobody does things like that anymore. Solid dude. I would definitely recommend this particular dealership if it has got a vehicle you like. The whole team is nice, didn’t see one rude person there or anyone who acted like I was there for them and not the other way around. Good dealership, good staff, no shady attitudes. That’s really important to me as a buyer.

We were treated so well by Thousand Oaks Toyota! Jesus was really helpful and friendly showing us the car we were interested in and his manager and the Finance team got us through the purchase process incredibly smoothly and quickly and without making us feel like marks. A great team and a really pleasant experience!

I had the best experience at Toyota (Thousand oaks). I had no credit and got the runaround at EVERY other dealership! Susan was AMAZING when it came to working out the financing! They saved me thousands compaired to other dealerships. David was my salesman and great as well! I recommend to check this place to anyone looking for a car. GREAT PLACE!!!

One of my best experiences. Friendly people easy to understand and work with it . I only spend 3 hours and leave with brand new higlander toyota 2021 better than ventura.

Went in for a recall, it was super smooth and Scott is the BEST! For real, he was so funny, so nice (even when they found something I hadn’t planned to need to fix), stayed in constant contact with me. Seriously Scott is awesome, thank you!

My service experience at Toyota was excellent. The staff was extremely helpful, communicative and professional. I was very impressed and the wait time was exactly what they said it would be. I was a happy customer.

Shopped around at 6 local dealerships, including “number 1 in the country” and “number 2 in the country”. Once I exhausted every other negotiation and I was happy with the price at another dealership, i asked to come in to get the car and the representative went home. I said why not just try the one dealership I never went to, Thousand Oaks Toyota. I saw they were open until 9, I walked in at 8:15. JD immediately met us outside and was very professional and helpful. I already knew the car I wanted so I didn’t need much convincing. I showed them my quote from another dealership and said if you guys beat it you’ll have the deal. No joke- In less then 5 minutes the manager came to the table, and confirmed the sale.Everything from beginning to end was wonderful. I was driving off the lot by 9:40. The quickest, and one of the best experiences I have had buying a car.Support one of the last small time dealerships in the area and keep them around!Thank you for all of your help!

Thank you to Scott, Rod and Tim for helping fix my car. Very good follow through and clear in answering my many questions. I will definitely be back.

The service Manager was really good. I believe his name is Jayson. Even though I was in for a recall update and wasnt paying anything out of pocket, he made sure I was happy with my experience I would have liked better communication once my vehicle was done being serviced, but once I was able to confirm completion of the work, the staff apologized for the lack of communication and continued with good service.

It was easy and fast buying a car at Thousand Oaks Toyota. The staff were friendly and informative, and the process was painless compared to other dealerships. They worked on a fair price and got the paperwork in order in under an hour. We drove off the lot happy and love our new car!

Kim was excellent. Very professional and friendly. Very helpful. She had the car I was interested in ready for me when I arrived. I ended up with a better car at a very fair price. Very happy with the service.

Not sure what happened to the typical employees I have interacted with but they were not here today. Met with emotionless and unhelpful suggestions and gave vague reasons to why their service prices increased. I notified them I needed a shuttle ride there and back and when I called to get a ride back at 4:30 pm they said their shuttles were no longer taking rides (service closes at 6:00 pm). The guy suggested I take an uber... Very disappointed in their service.

DIVINE ALIGNMENT - I always believe that there are angels here on earth in human form and for this I show such gratitude. This is my love letter to thee most amazing team of employees ever.From the time my daughter and I drove to the parking lot we were greeted by Cory with a smile as bright as the sun shining along with Susan, David & Brett whom all working together to get my daughter what she wanted for her first vehicle was a dream come true for her. Filled with emotions and tears to know that the work that Susan, Cory, David and Brett put in overwhelms me with happiness and joy.We felt so much love and compassion from the staff. We have been to Car Dealerships but thee experience was none like what we had at Thousand Oaks Toyota. With the hot weather they offered us water, tea, and coffee to keep us hydrated as well as snacks. Thousand Oaks Toyota has went above and beyond and deserves more than the 5 stars for such superb service for this review.Serving in the military to protect this country and being around a professional team of salesman/saleswomen I will defiantly be back to get my next vehicle as well as recommend those who are in such for a vehicle to Thousand Oaks Toyota.Continue to shine continue to Glow thank you all soo much.- With love and Light Nikki C.

Thousand Oaks Toyota is the best!!! We bought the car in 2008 got a 2009 on the first day on the lot. It has been meticulously maintained with the terrific friendly communicative Service Dept ever since. For the past 4years my daughter drives it down from San Francisco Area to get service and visit. No Toyota dealership in Bay Area compares with the excellent service, work, price, or people of T. O. Toyota!!!

We had an excellent experience at Thousand Oaks Toyota.During these unprecedented, times finding a great deal on a Tundra has been difficult. Brain from Sales listened to our needs and gave a us great deal on a 2020 Tundra TRD Sport. I was impressed with the offer so much that it was worth driving up from San Diego to purchase the truck. Once we were at the dealership, the process was smoother than expected. No pressure from sales and the finance manager. Mark from finance was a straight shooter. Mark answered all of our questions when it came to financing, warranty and fee’s. We had the paper work wrapped up fast!We like to have options when making large purchases, Brain and Mark both offered an assortment of options and scenarios that made our decision to buy a Thousand Oaks Toyota a no brainer.

No one wears masks here. I tried to update my lease and at one point an employee started making fun of the only employee still wearing their mask. Don’t go here if you don’t want COVID.

Im in for buying a new Toyota Tundra Soon, but not here, Missed diagnose Po135, never again!

DIVINE ALIGNMENT - I always believe that there are angels here on earth in human form and for this I show such gratitude. This is my love letter to thee most amazing team of employees ever.From the time my daughter and I drove to the parking lot we were greeted by Cory with a smile as bright as the sun shining along with Susan, David & Brett whom all working together to get my daughter what she wanted for her first vehicle was a dream come true for her. Filled with emotions and tears to know that the work that Susan, Cory, David and Brett put in overwhelms me with happiness and joy.We felt so much love and compassion from the staff. We have been to Car Dealerships but thee experience was none like what we had at Thousand Oaks Toyota. With the hot weather they offered us water, tea, and coffee to keep us hydrated as well as snacks. Thousand Oaks Toyota has went above and beyond and deserves more than the 5 stars for such superb service for this review.Serving in the military to protect this country and being around a professional team of salesman/saleswomen I will defiantly be back to get my next vehicle as well as recommend those who are in such for a vehicle to Thousand Oaks Toyota.Continue to shine continue to Glow thank you all soo much.- With love and Light Nikki C.

Im a long Time Toyota customer! My Sales Agent Kareem was professional, knowledgeable and had excellent customer service skills, he heard what I wanted/needed in a car and my budget! The place followed the CDC guidelines which made me feel safe. The Finance Manager Bijan assisted in helping me purchase features to protect my investment! I cant forget to mention their excellent Toyota Care program!

My wife and I always get my car serviced at Thousand Oaks Toyota and it is always a pleasurable experience. Today we were assisted by the sweetest girl in the cashier window. Holly was so kind and genuinely seemed to care about us and our days.We will be back soon! Thanks Thousand Oaks Toyota

I bought a pre-owned 2011 Prius, as is, at Oxnard Toyota. Just three months later the engine overheated and blew the headgasket. I took it to Toyota of Thousand Oaks, first time customer. Mario Diosdado, Service Advisor, took the lead. He got my car diagnosed, and advised me of my options. I decided to do the engine replacement with a good used one. Mario got the job done, and did it under the quoted price. My experience there was amazing. It was all done in less than a week. And they even my washed it. Thanks Mario, and thanks Toyota Thousand Oaks!

John (sales) told me they had the car so i drove almost an hour to see the two Tundras. Not only they didn’t have it in stock but he didn’t bother to walk out and apologize . I waited to see a manager, no one showed up !Called them and a salesperson name Bob told me that the GM would call me back ! Didn’t happen.Why would one lie about not having a car in stock, make me drive an hour and then not even show up !

I visited Thousand Oaks Toyota for a routine maintenance on my car and was absolutely delighted by the service, its efficiency, and the experience. I was first received and taken care of immediately by a woman named Grace. She was very pleasant and accommodating, and I was directed to a very nice and spacious waiting room. Not only was my car ready within 30 minutes of the expected hour and half, but a serviceperson named Ricardo, noticed a nasty scuff mark on my car that I had given up on, and he offered to fix it on the spot (no charge)! It now looks like the scuff was never there. I expect to continue returning to this venue for my future car needs.

Thank you Fabrizio for my experience fun and easy! Love my 2018 Nissan Maxima!!

Overall totally satisfied with our purchase. Jesus was great and gave us the best internet pricing. Having to watch all fees being added in by the manager is still a thing though apparently. Just be sure to ask what all of the fees are before signing anything. Also masks aren’t being mandated inside. Customers as well as employees had their mask hanging down and in a lot of cases not even on at all.

Fantastic customer service! Carlos and every other team member I interacted with was friendly and informative. After they fixed my recall issue, they made other recommendations to make my Prius run as efficiently as possible. Thank you Thousand Oaks Toyota! I will be back!

SECOND VISIT REVIEW - I have being to this store once again and my experience still the same. Jason and Romeo were great on taking care of me and my car. Thank you so much!FIRST VISIT REVIEW - The service was faster that I was expecting.The employees were friendly and helpful.The waiting room was clean and comfortable.

Customer service at T.O. Toyota is pretty incredible. There was someone there to direct me when I arrived. I didn’t catch his name, but he was very attentive and kind. Carlos was very professional and efficient. He made sure I had a shuttle to my dentist appointment while my car was being serviced and made sure I wasn’t late. The shuttle driver was courteous and left me her information to call when I needed a ride back. My car needed new tires which I wasn’t ready to purchase just yet, and they understood rather that pressuring me to make the purchase. That means a lot to me. When my car was ready, I waited for a couple minutes for it to be driven up to me, and a very kind gentleman brought me a cold bottle of water. I didn’t catch his name, but I’m very grateful to him as it was a very hot day and I was thirsty.They’ve redone their service waiting area. It’s a very big lounge area and there is free coffee, snacks, and water while you wait. There are couches and a business area to plug in your laptop to work if needed. Restroom was very clean too.Lastly, the whole reason I drove from Los Angeles to Thousand Oaks for service was the birthday $25 off coupon they sent me as well as the summer deal they were offering. They always have a deal going on & for me, saving some extra money is a big deal. I used to live in T.O.Thanks all for a great experience.

I have been leasing cars at this location for years. David and his team always take great care of me. Kareem was so helpful yesterday. He pretty much got me why I was looking for. Very professional, and friendly, which is always a plus. Thanks David and Kareem for another awesome car at Toyota of Thousand OaksRick

It was my first experience with thousand oaks Toyota yet I would say that the people there are very nice and helpful. They were very easygoing and they provided help every minute. I would recommend this place for anybody who wants good things for reasonable prices.

Our salesman Mike was very nice and helpful, never pushy. It was easy to find the car we wanted. Best car buying experience so far, and we have bought a lot of Toyotas in the past.

What a fantastic experience! I have had back to back Lexus vehicles for 20 years. Wanted and purchased the new 2021 Venza SUV! Iloathe car shopping but this dealership was the best experience I ever had ! They have a great inventory, they accommodated preferences, financing, and superior salesmanship, and delivery. Loyal was awesome. David was the number guy, and Suzanne pulled all the financing together. Already referred them to my nephew! I could not be happier!

The service department at this location was fantastic. I had an appointment early in the morning. When I arrived I was met by the service manager and he asked several questions relating to previous concerns about my automobile.He then told me what time my vehicle would be ready for pickup. Latter that day he called and stated that the mechanic had found an issue with the sun roof mechanism and that it was covered under the extended warranty. When I arrived to pick my car it had been washed and ready for delivery.

All of the Service Department staff are extremely helpful and friendly! I dropped my car off Friday evening for its very first service and it was ready early Saturday morning...and it was beautifully washed too!!! I have been a customer of Thousand Oaks Toyota for over 20 years and this is the best service I have received in all those years...Thank You T.O. Toyota!!!