Horrible customer service and really bad experience!! I was sold two left feet only to return to Canada where I live when I realized it. Then called the store and they directed me to corporate, bc they no longer had the shoes. Which I found weird because what happened to the right foot? I sent the shoes back immediately to a Distribution center in Canada, and had to wait two months to get my refund. This happened in March and the check is just now finally on the way to me. The associates at this store should be more careful when ringing people up by making sure that the shoes are the correct size and right/left. Try again Journey’s you are SLACKING!!!
Great service nice staff!!!! Will be coming back😁
Get my Toms here and the employees are always very polite and helpful!
Great service alot of shoes too 5 stars for the workers customer service top notch
Excellent
- Address:210 W Hillcrest Dr, Thousand Oaks, CA 91360, United States
- Site:https://journeys.com/store/JOURNEYS-The-Oaks?utm_source=local&utm_medium=local&utm_campaign=Google-874
- Phone:+1 805-496-0212
- Clothing store
- Shoe store
- Monday:10AM–9PM
- Tuesday:10AM–9PM
- Wednesday:10AM–9PM
- Thursday:10AM–9PM
- Friday:10AM–9PM
- Saturday:11AM–7PM
- Sunday:10AM–9PM
- Wheelchair accessible entrance:Yes
- Wheelchair accessible parking lot:Yes
- Quick visit:Yes
- Checks:Yes
- Debit cards:Yes
- NFC mobile payments:Yes
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