I went to this location to return two large chairs from Amazon. Amazon provided me with a shipping label for the return. I was told I needed two labels to ship two chairs but Amazon only gave me one label. The only way they would allow me to ship the package was if I bought their overpriced tape. This was the cheapest tape money could buy but at a premium price. I then had to wrap these two huge heavy boxes together with the tape. It was difficult and embarrassing. There is no way that tape would ever hold those two boxes together. You couldn’t even lift them up without the tape ripping apart. I’m pretty sure one of the boxes will be lost or damaged. I’d go to another ups store if you want good service.

Just called because I had a client provide the wrong address for shipping. They helped me over the phone to correct the address. They were very nice and the request was done. Best UPS store! They were very helpful.

Wanted to charge me $3 to tape a shipping label to a box. Box was sealed and ready to go. Rude CSRs with big attitudes.

Good place to ship packages. They gently guided me trough the process and answered all my questions as a new UPS user.

Each and every time I use this location, the staff provides absolutely horrible customer service. Always rude, unpleasant and very bothered, to do their job. They were going to charge me $2.75, to print ONE simple piece of paper. This location is NOT worth giving business to.

I came in the morning and the two nice girls were very helpful. Great customer service

Would leave less than 1 star. Total scam artists. I go on the website for this specific store via UPS.com. I get a quote based on exact dimensions and weight for my box. The site then emails my estimate for $16.35 to the store. I arrive at the store to ship the box and they try to charge me $20 and some change. I told them no and to honor the price that was quoted to me and show that it was on their store. They they then try to tell me that this is not connected and that they can honor that price. I show them on my phone with the quote with the box with the size dimensions with the date with their store name and address and store number along with the quoted price. I also show that the system sent it to their store. they claim they cant do anything and refuse to honor the price still. There are only two young girls working there and they claim there is no manager above them and that whoever is the manager is overseas and nobody else is available. this is the worst customer service to say the least. I do not recommend I will not be using this store they obviously are trying to rip people off and will not honor prices that are quoted directly on their store website.Edit 10/6/21: Obviously the responder did not read my review. The quote was on the UPS website specifically for this store. It is a part of the website that deals with the individual UPS Stores and this was confirmed by another UPS Store Franchisee owner prior to me writing this review. The quote was for this store and sent to this store. I proved all of this with the email and information I had even showing the store address and number on the quote info and where it showed this was emailed directly to this store. My original review still stands. Also taking 9 months to respond further proves my review.

I use these guys all the time for shipping and returning items to Amazon they are very efficient and do a good job. I will say this though, good luck getting a smile out of one of the gals that works there but smile or not, shes good and efficient and I enjoy doing business with them. Maybe one day Ill think of something funny enough to say to her to get her to smile.

Each time I try to use this UPS location, the staff acts very inconvenienced to do simple tasks. They have been rude to be too many times and I won’t be using this location again.

I HATE coming to this store!!! 3 years and they are always scamming and rude! Just tried to charge me $6 for a 12 inch piece of tape to close a box.

The young lady at the counter would not let me drop off a package because I wasnt wearing a mask. Now normally I would not have a problem with this except I carry a concealed weapon and wearing a mask and carrying a weapon is a good way to get shot. When she asked if I had a mask I told her no and gave her that reason. She then proceeded to tell me that she could not help me until I had a mask. When I asked her if I could just drop off my package she said that it was fine but refused to give me a receipt because I was not wearing a mask.

Even though their website says they notarize wills, deeds, etc. They do not, even told me it is not on the website. Scroll down to notary and look. Went across the street to Mail and more and got the job done.

Not satisfactory, referred to call center that is a horribly automated system.

Awfully rude employees. Charged me an extra $10 to receive a package they returned to themselves for God knows why. Will never use ups again.

So rude. Refused to help me. Walked to the back and ignored me because I did not have a mask on. I did have a facial covering that covered my nose and mouth but they still refused to give me service.

This place is a rip off. They charged me $25 for a package that should have been $15. Called UPS and they agreed the package should have been $15. Ive used this store for years and when I asked about the extra charges I was told to call UPS. Must be new ownership or something. Thank goodness theres UPS stores on every block.

My package was sent to a different state, and company than where it was supposed to go a week later. Because I had a prepaid shipping label they have no idea where it went. Its not our label so we cant track it It left from your store. According to my tracking number it was never shipped. Thank GOD for the place that received it in error and that I had my information also in side the box. They called me to tell me they had it. UPS is going to pick it up from them and try again. I have used this store many times and never an issue. Guess it was too close to closing and they wanted to go home. From now on watch them attach the actual label to your box and scan the label so you know it is in they system.This was a $700 + piece of equipment, so good thing someone was honest. Will always watch my packages get sealed and scanned from now on.

The best customer service ever, and they always go out of their way to help you.

Update, the reply below is a lie. They changed the price because I caught them ripping me off.- Crooks, these people are crooks. Checked price on UPS website before deciding on shipping. Went to store, and was told that it would be almost $30 more than the website. I told them I already had a quote from UPS website, they told me that the price they said was the price. I had them check dimensions and weight, and they came down $10. I was about to leave, then all of a sudden it was only $5 more than the website. Shady business here, will not be going back.

Lost a 30min drive on Sunday to come to know that it’s closed on Sunday’s on the door. The google is not updated and showing Sunday close timing till 4pm

The store had amazing service. I shipped computer and it arrived in amazing packaging. Thumbs up for the UPS guys.

The employees here are exceptional and always provide me with prompt, courteous and professional service. Additionally, the gentleman whom manages this location maintains an impressively clean store. The pristine condition reaffirms my impression that these people take their job seriously and are keen to detail.

They have amazing service. They are the best store in the area. There rates are affordable and better than fedex. Awesome experience!! Highly recommend!!

I needed to get a printing job done and they were friendly and helpful. I will definitely come back.

Fast and efficient service, thought the line would take 15 minutes, only took less than 3 minutes. Very fast service. I think I took the longest time.

They have the cheapest mailboxes in Houston. I highly recommend them. The employees are super nice and remember you by name. Always a friendly environment! The owners are super attentive and try to give you the best service available!

Great customer service. I accidentally left the old label on the package I dropped off and they were nice enough to call and let me know so I could fix it. So nice of them!

UPS saved the day! Thank you to the extremely helpful team at the Tomball store. They stayed open late for me on a holiday weekend just so I wouldnt miss a critical deadline. I cannot thank them enough for their excellent service, professionalism, and kindness. I would recommend this store to anyone. I wish there were more stars to give.

Didnt think Id ever feel the need to review the UPS store but I went there this morning to drop off some packages. I realized after looking at their hours on the door that they were not set to open for another 30 minutes and started walking off. Apparently someone inside had seen me, unlocked the doors, and came after me to make sure I was helped. They took the deliveries despite the fact that they were not officially open. Saved me a second trip so thank you. Its the little things sometimes and takes people that see what they do as more than just a job.

Horrible customer service to get started. I dont know is not an acceptable answer when requesting specific shipping info. To top it off the teenage girl at the front desk chewing gum and talking on a very explicit way about her date night to another co-worker is a big NO NO .Hire people that cares. Shame on the owners of this franchise. Shop your employees please.SECOND EXPERIENCE TODAYThe owner of this franchise needs to fire and hire people that care about helping customers.The high school attitudes are sickening.If your employees cannot handle a fast pace environment and not get frustrated then why do you keep them employed??The adobe acrobat is not installed on their PC - they don’t know how to install it... no small mailers so you are forced to buy the large ones.This place is a mess -

Older printer that doesn’t accept USB drives so you’re forced to rent their computer just to print a single page—$2.67. Yep, that’s the price for one page. Oh and only black and white printing, forget about color.

Good service. Quick & professional. No fifth star because there was zero warmth. No smiles at all.

Over priced notary and mail services and they close before the hours posted which are very tight if you work during the day. Sadly they and all other similar services in Tomball are same. Someone could make bank to open a real service location that has hours so people can actually get mail.

Best store in town. They helped me out with my labels. The employees are awesome!

They had excellent service! Gave me a great deal on Mailbox.

This location does not do passport photos, contrary to UPS app/website and even the sign above the registers.

Sent my taxes through them, they informed me the usps did it wrong, went there, and the usps informed me that UPS did NOT fill any of the paperwork out correctly, didn’t even put it in their system. Not only did they refuse to give me my $8 back for the certified shipping, I now have to refile my taxes LATE due to their laziness. Not impressed, I recommend you do not send any important documents through them, it won’t be done correctly.

I loaded up my boxes and raced to get there at 630 and they had locked the doors before 6pm. Knocked on the window and threw his hands up at they were closed. Very disappointed we drop boxes off every single week and got turned away.

Received awesome customer service at this location. Took me step by step on what I needed to do, will be returning soon!!!

Great service. Got my packages sent safely.

Clean and organized.

Great service. The staff was really helpful and friendly.

Great service. The staff was really helpful and friendly.

Great customer service. Friendly staff 👍

Great deal on the mailbox, the staff was really friendly

Not an actual UPS store, they dont actually have UPS labels or boxes or any way to actually easily ship via UPS at all. How completely bizarre and inconvenient.

I AM VERY VERY DISSATISFIED WITH THE SERVICE I RECEIVE FROM UPS,THEY ARE SUPPOSED TO DELIVER MY PACKAGES UP MY DRIVE WAY AND DROP THEM OFF AT MY SIDE DOOR OR BY MY GATE NEAR THE FRONT DOOR. INSTEAD THEY DROP THEM OFF AT THE ENTRANCE GATE OF MY DRIVE WAY WERE MY PACKAGES EITHER GET RUINED FROM THE RAIN OR COULD BE TAKEN!!!!...I HAVE A INJURED LEG THAT THEY EXSPECT ME TO WALK ALL THE WAY DOWN MY DRIVE WAY TO PICK UP MY PACKAGES. YESTERDAY I ORDERED PIZZA AND GUESS WHAT THE DELIVERY PERSON DROVE UP MY DRIVE WAY TO DELIVER IT TO ME AT MY SIDE DOOR, AND AT THE COURTESY OF HIS HEART WENT DOWN TO THE END OF MY DRIVE WAY TO BRING THE PACKAGES UP TO ME THAT WERE LEFT FROM UPS.VERY DISAPPOINTING!!!.... SO IF UPS DOES NOT DELIVER MY PACKAGES THE THEY ARE SUPPOSED TOO I WILL CONTACT THE BBB!!!!!..... I HAVE PICTURES OF THE UPS DROP OFF IF YOU W OULD LIKE TO SEE THEM!!!!!.....UPS GUY CAME AGAIN AND AGAIN THEY REFUSE TO DRIVE UP MY DRIVE WAY TO DELIVER MY PACKAGE HE LEFT WITH MY PACKAGE BECAUSE HE REFUSES TO DELIVER MY PACKAGE TO MY SIDE DOOR!HE WAS VERY RUDE, DISRESPECTFUL, UN CURTIS, AND HAS NO COMPASSION !!!!!...HOW DOES THE UPS HIRE SUCH UNCARING DRIVERS?!!!!

Very rude ! Specially those two young girls...with THIS attitude u guys gonna lose business and customers! Not gonna go there...

Terrible customer service. And for the bad customer service they will then turn around and nickel and dime you to death. No interest at all in being a service organization. I strongly suggest using a different store or if you must to avoid this store use a different carrier.

Friendly, professional, and prompt service. Notary did a great job with our complicated documents.

Great friendly place didnt know they notorary documents My bank gives me a hard time

Great staff and excellent service.

Great service! All smiles!

They say theyll deliver to your door but always come late when my apartment complex was closed & use that as an excuse to turn around & go home. then I said Ill pick up my packages from the store so I head to the store and they say they lost my packages.

Clean, organized, happy effective staff!

Great service and staff.

Clerk seemed to be bothered when I asked for assistance, didnt really want to help

Great Experience!

Amazing service!

Amazing service!