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Advance Auto Parts
1 NJ-37 East, Toms River, NJ 08753, United States
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Advance Auto Parts
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Al
Review №1

Ripped me off told me prices were wrong on car seat covers and I spent over 100$ on stuff that should have been 20% off. With horrible customer service when he knew I was right. I had proof on a circular from there store and the tags on all car seat covers were exactly priced like mine but he said mine was tagged wrong. Isnt that your fault? Why did I get the fault. Usually customer is always right but besides me knowing I really was correct. It made me laugh how incompetent a worker can be. Hed be fired if I was his boss.

So
Review №2

Unfortunately a sad store. I cant write about the company, but they cant seem to hire people who want to work, or likely there is very poor employee training. The new guy sold me the wrong spark plug, while asking me if it was the right one (i dont know other spark plug brands) - Im guessing they fired the one kid would got my orders wrong, stared at his phone, interrupted other employees for personal stuff.Now the poor girl they hired is handling the front counters alone while everyone stays in the back doing something - but customers arent first apparently. When one customer has a million questions - the rest of us have to stand in line forever.I been to that store a good 10 xs this past 2 months. Each time is the same.One customer even shouted to the back Anyone back there want to take my money? - -Its not just me

Ja
Review №3

This place is so good, they should give that guy Jim a raise to $15 an hour. He is so helpful, its like he works on cars. I will be coming in at least 4 times a week. PART OF THE SHIP PART OF THE CREW, LIKE ITEMS!!!!

Do
Review №4

Kid working the register left the store. Came back in and was complaining because now he has a line. I then bring him my slip of what battery I need and he points me to the wall and says to find it. I can’t find it but the other store told me to come here because they stated this store had that battery. He was extremely disrespectful and said it’s not his fault. He does not care about his job or the company and that’s very clear. Disgusting service.On the other hand the other store further down 37 across from retro fitness was awesome and super helpful.

Ru
Review №5

The Manager was very nice and did help me with what I was looking for ☺️

Th
Review №6

Went in to ask some questions about an issue with my car. Not one person greeted me. I could hear them talking about not being able to hit the sales goal for the day from behind the wall, but no one ever came to the counter to help me. If you cant make your sales goals, maybe try being at the sales counter. It is a good first step.

fr
Review №7

I WILL NOT PATRONIZE THIS STORE AGAIN. I HAD TO RETURN AN ITEM TODAY AND UPON ENTERING THE STORE I IMMEDIATELY NOTICED A CLIENT PAYING FOR SOMETHING AT THE COUNTER. I RESPECTFULLY ASKED THE MAN WHY HE DID NOT HAVE A MASK AT ALL AND THAT HE SHOULD BE WEARING ONE EVERYWHERE. HE SAID HE DID NOT NEED ONE AND THE YOUNG MAN WORKING AND ATTENDING TO HIM IMMEDIATELY STATED THAT HE WILL CERTAINLY NOT REFUSE A SALE OVER A MASK. IN FACT, I AM SURE THAT HE DID NOT EVEN REMIND THE MAN AT ALL DESPITE THE CLEAR SIGNS POSTED ON THE FRONT DOOR. THE YOUNG MAN BEHIND THE COUNTER EVEN HAD HIS MASK HANGING UNDER THE CHIN AND HIS FACE WAS COMPLETELY EXPOSED WHILE JOKING WITH THE CLIENT. ALSO, I HAD TO WAIT A WHILE TO RETURN THE ITEM I PURCHASED EARLIER SINCE THE RECEIPT THAT WAS GIVEN TO ME BY THAT SAME YOUNG MAN WAS HALFWAY PRINTED SO THEY HAD TO CALL THE MANAGER TO RESOLVE THE ISSUE AND GIVE ME A REFUND. THAT PLACE MUST BE FULL OF GERMS AS THERE WAS ANOTHER PERSON INSIDE WHO WAS NOT WEARING A MASK. THE EMPLOYEES THERE (ESPECIALLY THAT YOUNG MAN) CLEARLY DO NOT CARE IF NOBODY WEARS A DAMN MASK. WILL NEVER GO BACK THERE. CERTAINLY NOT WORTH THE RISK PICKING UP THE VIRUS IN THAT PLACE.

Er
Review №8

Smaller store, but usually has everything I need. Polite, knowledgeable staff.

re
Review №9

Auto zone on the opposite side of the road is far better in service. Also, this place didnt care if people did not have any mask on and when I even reminded the customers myself the young man (employee) at the counter told the client not to worry about it and basically ignore what I said. Would not pass on a sale over a mask stated this employee despite the no mask no exception sign posted on the front door. Actually, that same employee was not wearing his mask properly and it was just hanging under his chin. Pointless. No consideration and no respect for other people at all.Well, this will definitely be the last time I will be going to this place and I will certainly spread the word among my friends and co workers.

An
Review №10

Great place and the staff is helpful.

Co
Review №11

Didnt even have a computer ecu reader

gi
Review №12

This place used to be good way back then with regular employees but nowadays new faces you find every week or month that have no experience and some are impatience.i bought a failed or defective thermostat with a warranty but they won’t give me a new one.the current boss has a way of pushing you,rushing you or convincing you to accept his words.please hire and keep experienced workers not brokers.if not careful they overcharge you for example 3 feet hose pipe was sold for $20 and same at autozone was $6.75% they don’t have what you need,they order for you but again wrong parts or send to a nearby store.be careful with what you buy here because they don’t care about your warranty.

Jo
Review №13

I order a part 1 week ago and 2 months past my part not even here again don’t buy from here they don’t know what they doing

Jo
Review №14

We’re Sexy together

Ja
Review №15

Good polite and helpfful

Vi
Review №16

I love this place better than Autozone. They usuallg have everything that im looking for and for cheaper as well

Do
Review №17

Helped me with brake lines for a project car Im building. The associate was experienced and helpful. Not always like that but I think the younger guys are just not experienced with finding stuff that works. Many of them dont understand that auto parts are designed according to standard standards and just because you cant see it on the computer doesnt mean you dont have it.

Ra
Review №18

Excellent staff and service

Ma
Review №19

Helpful staff and plenty of parts. If they dont have what you need they will do their best to acquire it for you. Very good sourcing skills and friendly.

Ch
Review №20

Excellent service. The manager was extremely helpful. Thanks Advance Auto for out and beyond!!!

We
Review №21

Needed an air filter for my car. They were out of stock. The gentleman ordered it and said it would be in the next day which it was. He was very nice.After doing some research after the fact..Auto Zone had the same filter $10 less. Check between both stores. One or the other may have a better deal on a part.

Re
Review №22

Needed back lights .. Had a picture of them at night for better ID of blown ones .. Young man knew the ones needed .. He and an older man(employee) we discussed a few topics car n tractor trailer related .. A few added info exchanged .. Good visit and will be back as needed.

la
Review №23

They helped with the parts and best prices. They helped me save money.

De
Review №24

Awesome staff always so polite and informative.love this place

Br
Review №25

Went to buy a car battery and wiper blades. They install these items for free (actually done in the parking lot).Now I didnt ask them to test my old battery but they did on their own. Now Im waiting for the hook that I need their most expensive battery.Rather, they tested the battery and test showed my old battery CAN BE CHARGED.So for free they charged my old battery, installed the wipers, and now they have a customer for life. 😁

Jo
Review №26

They have plenty of items to pick from and the staff is very helpful and friendly

Tr
Review №27

Love to go ther when the workers kno what Im looking for and they give me the right parts :)

De
Review №28

2 ladies working...one with braids was extremely helpful, e plainer my options bcz my driver side mirror glass only broke. Very knowledgeable attractive assistance.

Re
Review №29

Rep gathered all lights front n back needed for my car .. Made a print out of #s n prices .. Im thrilled! .. Car manual did not have the light list!

me
Review №30

Not good . High prices . No customer restrooms. One person in front person in back didnt come to help but came out to go have a cigarette.

Er
Review №31

Very helpful to women that dont know much about this stuff 👍

Iv
Review №32

Place close. Service good

Ga
Review №33

Yeah you guys are great. Thank you for all your help. See you soon.

Ja
Review №34

Just nice always ready to help you

Wi
Review №35

They had the parts I needed, employees were friendly and prompt service

Lu
Review №36

The staff is very polite.

B
Review №37

Always have to order parts, not too much parts in stock that is not good.

Mo
Review №38

Great customer service. Helped me find what I needed to get my car working again :)

Ro
Review №39

In and out quick with online purchases for pick up got 20% coupons

Jo
Review №40

Service is a little bit slower than I would like. But have all your needs

di
Review №41

Always good service and always has what I need

Jo
Review №42

Almost never have what I need and that inconvenience comes with a fresh serving of negative attitude.

Jo
Review №43

Great employees there are willing to go out of the way to help you find what you need good value for your dollar

An
Review №44

Great staff very knowledgeable, if they dont have a part, theyll easily order it for you.

Tr
Review №45

Knowledgeable employees. Just about anything you would need for your car

Am
Review №46

Great people will help you even in the rain

Si
Review №47

Most of the people that work here have no clue what they are doing and always get you the wrong parts.

Em
Review №48

Nice local place. .they had the part I needed

Do
Review №49

Great place very helpful employees would recommend highly

Ha
Review №50

Fast easy. Always helpful.

El
Review №51

Didnt stock a tool needed to check my radiator fluid.

Ke
Review №52

They help you all the way excellent

Ke
Review №53

Workers are helpful and know what they are talking about

Fa
Review №54

Very helpful

Se
Review №55

Helpful crew!

Ro
Review №56

Always have the parts I need.

Ja
Review №57

Great customer service

Ca
Review №58

Very helpful with my auto needs

Ja
Review №59

Very helpful employees!

He
Review №60

When your service engine soon light is on you can come here and theyll plug it in and give you the code.

Ge
Review №61

Kid with the red hair is rude and lazy!

BI
Review №62

Yeah you gotta love it!

Da
Review №63

Very quick service

Th
Review №64

Advance Auto Parts in the only auto parts store I used because they have everything that I need and if they dont have it they have it within the day or two

Ja
Review №65

Excellent Service, helpful knowledgeable staff

Ke
Review №66

Quick and easy

Bi
Review №67

Always good service

mi
Review №68

Had the part in stock .friendly staff

Ro
Review №69

Friendly staff.

Bi
Review №70

Lots of parts. Free tool loans.

Jo
Review №71

Very helpful

Be
Review №72

Online orders are never ready when you get there.

Ja
Review №73

Good service

Va
Review №74

Good for auto parts

Em
Review №75

Didnt carry BMW parking lamps

to
Review №76

Got the parts I needed

Am
Review №77

Good service

Me
Review №78

Great customer service

Fl
Review №79

Very helpful staff

J
Review №80

Very knowledgeable

St
Review №81

My go to auto parts store.

Ch
Review №82

Helped sucked

Ja
Review №83

My go to place for auto parts

Ho
Review №84

Parts never in stock!

Br
Review №85

Nice service

Ra
Review №86

Great service

St
Review №87

Has everything you need

Da
Review №88

Friendly,helpful

ma
Review №89

Helpful people

Wa
Review №90

Good value

W
Review №91

Love this place

Ke
Review №92

Great !

Li
Review №93

Very helpful

Da
Review №94

Happy

B
Review №95

Expensive and dirty

Mi
Review №96

A finds everything and there is good attention

Sa
Review №97

Watch

Information
11 Photos
97 Comments
4.3 Rating
  • Address:1 NJ-37 East, Toms River, NJ 08753, United States
  • Site:https://stores.advanceautoparts.com/nj/toms-river/1-route-37-east?utm_medium=local&utm_source=yext-gmb&utm_content=gmb-2016-12-29&utm_campaign=aap
  • Phone:+1 732-244-6404
Categories
  • Auto parts store
Working hours
  • Monday:9AM–6PM
  • Tuesday:7:30AM–8PM
  • Wednesday:7:30AM–8PM
  • Thursday:7:30AM–8PM
  • Friday:7:30AM–8PM
  • Saturday:7:30AM–8PM
  • Sunday:7:30AM–8PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
  • Same-day delivery:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
  • LGBTQ friendly:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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