Long story short, it is nice to see leading by example. Management is so down to earth from Big John, Gene and Rob. They made me feel comfortable while I was leasing my truck, Jonathan was my sales person person, he was very personal and patient. I also dealt with Donato, great kid and did not rush the process while explaining all the financing part of it. I am so happy to deal with this dealer and hope they continue this way and I will totally recommend. I also dealt with Carolyn in service and she was great! Helped me with everything without coming to the dealership.Thank you guys and keep up the great work! God bless.

I bought a used car from them and I just did all of it online. They handled the papers for me and communicated with the company that financed my car. They also handled the title transfer and registration so it would not be a problem for me anymore and after that, they delivered my vehicle straight to my home. I am a first-time car owner and I needed more assistance in purchasing a vehicle. I am very thankful for making it possible for me to own a Ford car and hoping my new vehicle will last for many years. Thank you Downs Ford!

Very nice vehicle for the money. Nice smooth ride but accellaration a little slow from a stop. Comfortable interior. The Sync3 system is very good and Car Play works perfect.

Had an excellent experience buying a new truck at downs Ford. Even in these weird times where there is no inventory or deals to be had, I was comfortable in making a purchase here. I was able to get the truck I wanted for the price I was willing to pay for it. The Sara team was very nice and accommodating. Not once was I pressured. I’ll definitely be a returning client.

Maria is a top notch salesperson. She was helpful, friendly, informative, but most of all she listened! I told her my budget, and what I had in mind for price. She wasn’t pushy, and didn’t try to over sell me something I didn’t want. I will definitely be seeing her again when I buy my next car. Joe the manager was efficient, and knowledgeable, and friendly as well. They both took any stress out of buying a car. I highly recommend Downs Ford.

Amanda Hoffman made this such an amazing experience. Me and my family thank you so much for this great experience. Thank you so much

Downs Ford was right there! I’m going on a road trip to see my brother. I called the service department to have my car checked out because it’s over a 1200 mile trip, one way and my oil change is due in Oct and the rep was very friendly and knowledgeable this was on Monday she gave me an appointment for the next day with a time of 1pm, Good thing! Yep, I needed front brakes and rotors and I had a nail in my tire. It’s all good! Thanks to the people at Downs Ford for fitting me in and giving great customer service, and keeping me safe and my car running smooth❤️🚘

Brought my car in for a recall service. Patti in service was a gem. At first she couldnt find me in the system because of miscommunication about my appointment, but she got everything handled because I was there. She made sure everything was taken care of. Nice to have such a sweet lady! They were fast with doing the service. I would use them again if i needed to.

Mike, the service writer listen to me for what I expected to have done. He was extremely easy to communicate with and processed to get all the work done quickly and completely to my satisfaction. Mike did the interview very professionally and understood exactly what I needed done. I watched the tech Will take care of my service with the tires and he was very thorough and fast performing the service

Was met by a pleasant experienced service representative Amanda who explained everything that was to be done to my vehicle. When the work was completed she also told me of a recall that was needed on my vehicle as well as other work that was necessary. She readily scheduled the work and ordered parts that were needed. Professional service with a smile!!

The people at Downs Ford are very helpful. They are honest and informative. I am happy to be a customer.

I had an oil change and tire rotation schedule for today at 7am with a loaner requested. All this was done on downs ford website. However when I walked in at 7 am the staff seemed surprised and said they didnt open until 7:30. None the less they were attentive and took me in. I didnt receive my loaner which was bothersome because I needed to then arrange someone to take my daughter to school which was a major inconvenience. The service was relatively quick and the staff was friendly and attentive.

From the staff greeting us at the door to leaving everyone was polite. Maria could not have been nicer. So helpful. Donato was polite and efficient. Makes the car buying experience nice. We will keep Downs ford in mind when we are ready for another vehicle.

Fast, friendly and courteous. Went for an oil change today and I was very happy with the service I received. They recommended, not try and hard sell me, on things my car needed. I truly appreciate their approach. I will definitely be going back for further maintenance on my car.

The experience was as always good, the service writer was very good and knowledgeable about my vehicle. He notified me quickly about additional work that needed to be performed which needed my approval and given an approximate time frame when the work would be completed once I approved the additional work. After returning to pick up my vehicle after the repairs where completed the gentleman who assisted me also retrieved my vehicle and brought to the service office front door for me. The repairs have been completed and the vehicle runs and drives excelent.

Besides taking excellent care of my car, the people here are among the friendliest, most personable that I come in contact with -- especially Patti & Mike.

I had the misfortune of getting a tire leak while on the Garden State Parkway . Thankfully the Ford Mobile app directed me to the nearest dealership on route 37, Downs FordThe receptionist was kind, and assured me while coming in that they would be ready ! As soon as I stepped onto the lot, was greeted by Servicer Manager MikeHe set me up and with in 30 mins Giovanni (service tech) took care of swapping out my tireNO CHARGE!!!It was painless and efficient!

Overall great experience. The General Manager, Rob was very helpful, friendly and not pushy. Our salesperson, Ziggy was great showing my 88 yrs. young dad how to use all the different options in his new F-150.

Stopped in for the first time had a flat tire. Very helpful. Solved my issue. I live in PA but come here often second home need a reliable dealer to service my new 2021 Ford Bronco. Very satisfied .Thank you!

Not thrilled with service dept. Used Downs for first time. Car came back with same issue the next day. Took it back in yesterday morning. No calls on my car. I had to call to find out my cars status. To be told it was late in the day when they got to it. So I still dont know what s up with my edgeOk so I have heard from my service guys and my Outlook has risen on how attentive Downs is to their customer. So if my car comes back fixed, they will rise in my scoring....to be continuedAhhhh I picked up my car. I give kudos now to Mike in service center and his mechanics. After working on my Ford Edge, they found the issue with my brakes. Now my car ran perfect when I picked it up.As a single person dropping off a car for service usually means bothering a friend. Not with Downs Ford. Bringing in a vehicle and either getting the shuttle or an Uber, Downs makes it less of a hassle. Hopefully they will be servicing my Edge for a long time to come. I am now a very pleased and happy customer.

My wife and I had been looking for a vehicle to accommodate our 3 grand children. Jonathan was our sales rep and we could not have been in better hands. We did not arrive until 6pm but Jonathan was patient with us as we tried to determine the best vehicle for us. Once we made our decision to purchase we knew that Jonathan would be working well past 8pm. They had the car detailed while the paper work was getting completed. It was after 9 pm yet Jonathan still stayed to show us how many of the features of our expedition worked. Jonathan was just a pleasure to work with and I know exactly where I am going to purchase my next Ford...Downs Ford!

Overall very good, Maria did a great job with doing a virtual viewing of the vehicle we ended up buying. Communication was prompt, and the vehicle was clean. Only problem were the hidden fees that were not disclosed until it was time to close, particularly an upgrade on the warranty for it passing a special inspection that added $900. Otherwise, all went well.

Went in to buy a Ford 150 truck for my dad has a surprise. Called the day before. They held the truck for me. It was a smooth, relaxing and a joyful experience. Antonio P was a spectacular person in sales and Donato J was amazing in finance department. They made the process as smooth as possible.

Extremely disappointed today. this is the 2nd time that i’ve taken my vehicle in for an oil change and I’ve had to wait an hour and 15 minutes today. The last time I brought it in it was an hour and 45 minutes. I also asked if they could check to see why the check engine light was on and I was told that there was no time for that today. But then she told me that I needed a fuel injector service and some throttle service. So they had time to do that but they had no time to check to see why my check engine light was on. I am extremely disappointed and I will not be returning to Downs Ford.

Needed 6 new tires for the RV and Downs actually had the best deal of those who could handle a rig that size. One wheel had a leaky valve extender and they fixed that before I left

I purchased my 2019 F 250 from another Ford dealer, only to find out they were very dishonest with regards to the carfax report. I needed a recall issue looked at and also needed to have the wheel alignment checked, so I made an appointment at Downs and couldnt be happier with their workmanship and professionalism. The truck runs and drives like new, THANK YOU Mike!!

I’m usually very pleased. But, not today. Went in for a oil change., for $55.00. Only to come out and find greasy hand prints on both fenders and hood. White platinum f-150. Greasy hand prints on outside and inside of drivers door. Not a good experience.

Aloha!! What a great car experience at Downs Ford!!! After contacting 4 different dealers I was happily surprise to have not one but 4 vehicles to choose from when I reached Downs Ford of Tom’s River. So funny, I looked across at the floor model while I was waiting and it felt like that this was what I was looking for. Joe Murphy said its the one. I had to agree. We started the paperwork and who came by but big John the sales manager. We met the previous week when our daughter bought her new car Hearing I was from the islands big John shared his stories of Hawaii. What a great island connection. The next step was also upbeat with their Finance agent Antonio. As we spoke about island living our paperwork was complete. The time went by with ease. And as I was getting to in my car to drive away, With great heart, Denise from their office walked by and said enjoy your new car! From start to finish hospitality - with heart! Mahalo Downs Ford Ohana

Antonio, Big John, and Donato made it super quick and easy love my new Ranger

I had exceptional service at Downs Ford with my sons Ford Fusion. They went above and beyond to help me through a recall situation, even when I messed up and showed up at the wrong time. They fit me in to their busy schedule, even though I showed up late. Amanda is a top notch service advisor and made me feel as if everything would be fine and it was going to be OK. I cant say enough about the team at Downs.

If it was possible to give less than 1 star thats what I would give. I will never go back to this dealership again. I would push my truck to Delaware before I went back to this dishonest dealership for any type of service. I would recommend that NO one goes here especiallyIf you are a woman or dont know a lot about cars. They will over charge you add things you dont need or want without asking them charge you for them. They take advantage of women. I will take my business to a dealship that has more integrity.If you value your money and dont want to get cheated pick a different dealership.

8/13/2021. Warmly welcomed. Decently quick service. I have a little something going on (performance wise) that I tried to get them to notice. So that took a little longer. But I’m as happy with my service as anyone could hope for.

Very efficient and excellent customer service my experience with Downs is great! I take all my Fords to that dealership! . Great job guys !

Loved their setup and that they had an organized process. Everyone is assigned to an advisor and they stick with you the whole time. Quick in and out and very friendly. Best ford experience yet!

Awesome experience with the service shop, did not try to sell any service other than what I went in there for. Extremely helpful staff as well.

We were on vacation in LBI from Maryland. My daughters tire started SCREECHING the worst sound I have ever heard. We have a warranty on her car so we had to bring it to a Ford Dealership. God was looking down on us when I found DOWNS Ford. Joe, the service manager answered the phone and calmed me down and made the world be right!! I knew I was in good hands just from his calming voice. He then put me in touch a with Amanda. Who made me laugh as she sang a song. These people were amazing. They found that it was a silly pebble that got logged in between the rotor and tire. These people were pure heaven. If we ever have to buy a car we will drive up from MD. to buy a car from these amazing people!

There are no words to describe my experience at Downs Ford except WOW. I ordered the vehicle of my dreams and waited for some time which is the most common way to purchase a specific vehicle that you really want this days.From first phone call to delivery time I had a great communication, was treated like a king and getting updated about my vehicle arriving in every little detail.When I came to dealership for delivery it felt like I came home and my dinner was ready. Vehicle was completely cleaned and ready, all my paper work prepared and just waiting for me to sign. They have the most friendly and professional sales team ever, my sales person answered every question about my new car and Joe in finance helped me to get THE BEST financing rates and products.This is the place where you come to buy a vehicle because you love the store and people who work there.Thank you Robert, Joseph, Joe and Christian

Had to get an oil change. The staff was very courteous. Didn’t take long for the change. I had a question about the dashboard settings and two gentlemen came out and helped me understand! Great staff in service!!!

Had a great experience purchasing my 2021 Ford Explorer! Amanda was amazing & made the whole process super easy!

I appreciated dealing with the courteous and friendly service department staff. Thanks for the short and pleasant wait while my car was serviced.

An overall outstanding job by Maria Springer in sales who led us through the ordering process along with GM Gene Wendelken who made sure we were able to obtain our additional special vehicle options. My wife is more than happy with the Bronco, the way it handles, its smart design and the service provided at Downs Ford!

Fords service perform a great job on my car. It drives better then it did when I purchased it. Thanks Ford! Oh yea Monica did an great job keeping me informed all the time while my car was there. It felt like I knew her how often we talk. I’m definitely go back!!

Nice family dealership. I wasn’t pressured in any way. Got the car I wanted at a great price. Scott was awesome.

I had a service appointment at 10 am, they were very friendly when I walked in and took care of me right away, I had an oil change, tires rotated and all 20 lug nuts replaced in less than an hour. Very happy with the service and would highly recommend 👍

I’m traveling cross country in my Transit 350 ‘stealth’ camper and need to rely on the service crew when ‘Vanda’ needs maintenance. Downs Ford provided good service on past trips and it was easy to plan my distance to be in Toms River and equally easy to schedule my appointment with Downs Ford’s service department. Everything that I wanted was done and the service tech even found a nest in the engine compartment that I blame on not traveling during Covid. I feel that the service team at Downs Ford works for and deserves a 5 star rating

Walked in for inquiry I made online, the lady I spoke i on the phone Stacy was pleasant and I expected the same when I arrived however the gentleman that greeted me was just not pleasant. He was giving me is honest opinion which I respect however I wanted to lease a car from them, and he told me it made no sense to do that, just finance. He also advised me not to go anywhere else to lease because it was a waste of time and money.. I went there to get the car appraised to see what I can get to see how much I can get for it, but never did, only gave me an option to leave a deposit for when the car I wanted arrived but there is wasn’t an eta. So I went down the street to Lester glen jeep, and I leased their vehicle for price that fit me. The part that bothered me was that I told him ideally would love to be in 4-500 ballpark, but was open to other options and unfortunately we didn’t get that far. Customer experience wasn’t there didn’t go the extra mile to give me other options or see what other vehicles I may be interested in. Must be just another number to this company if that’s how the employees treat their customers

Antonio Piano… nicest salesman I ever got to deal with. Everybody I dealt with there was very nice. Very customer service oriented.If you’re in the market for a Ford, I strongly suggest this place.Do not, I repeat, do not deal with George Wall in Shrewsbury. They’ll promise you the stars and deliver nothing.

Mike W was great... very personable, expert, kind, knowledgeable, catered to all of my needs and 2 other family members

Excellent dealership. Just purchased an 2021 F-150 Lariat from out of state. Transaction was excellent and the staff was very welcoming to work with.

Outstanding experience with service department. Excellent communication, and timely service. Recommend without reservation!

This is the third time I have brought a vehicle to Down’s with horrible service. First I brought my truck in for an oil change and was advised of a recall. Dropped the vehicle off at 8am and had to call at 5pm to check on status, the oil change was done but unable to complete the recall. Second time brought my wife’s car in for oil change and brakes. Dropped off in the am and called at 5pm, they said it would be done the next day. That is unacceptable since she needed the vehicle for work. Third time, I was called from Down’s about a recall for a weld. Scheduled the appointment around regular service. Was advised that they were unable to complete the recall since they did not have the equipment to do so. You would think since they contacted me about the recall they would ha e the equipment.STAY AWAY FROM DOWN’S SERVICE.

I just showed up with my wifes car this morning without an appointment having a problem with it, one of the service writers came out to look at the vehicle came up with a quick fix till they can get me in for repairs.really appreciate it guys thanks, this is one of the reasons why I keep going back there. 👍👍

Probably the easiest and BEST experience I have ever had purchasing a new vehicle. My salesperson Joe and the entire team and Downs Ford went above and beyond to ensure that I was happy and everything went well.Amazing!!I will definitely purchase from these guys againThey are the BEST in the industry

Downs Ford Service center is the best service center that I have ever had the pleasure of dealing with. All of the employees are friendly and helpful. I never feel pressured into getting a service. Mike my service rep was patient and always provided answers to my many questions. Patty is always so nice and welcoming when I visit. I always recommend family and friends to Downs Ford service center.

Awesome service. Stranded from out of town and Amanda Bruno and the service team couldn’t have been more helpful and thorough. Great experience!

Called a month ahead for service and loaner vehicle. Took my car in and they said I couldnt have one because none were left. No employee cared and they just stared at me even tho I told them I needed one in advance. Thanks for the terrible service and this literally reiterates why i will never own a ford again.Also talked to sales. They said I could test drive a car. Went outside to talk to my wife and then when i came back in they told me i couldnt? I have no idea what is wrong with the people that work at downs ford but this place literally the worse service i have ever encountered. If i could give zero stars I would.

Jonathan was very straightforward and honest the entire time. He understood what we wanted and helped us to not only feel comfortable but also to obtain the best price we could. Thank you for a wonderful car buying experience!!Joe in finance was also amazing and very honest and helpful! Thank you to the entire Downs’ team!

Antonio and the finance staff was amazing and went above and beyond to help me get my Ford Maverick

I want to thank Mike and the staff for going above and beyond in helping get my truck back on the road. Long story short, I couldnt get the dealer near me to work with my extended warranty. Mike and the crew at Downs stepped in on short notice and had me running the next day. Great job guys..

Service, communications, and courtesy were good once they got my car in to do the repair but because it was towed in and not a pre-made appointment, it had to wait over a week until they got to it. They must have labor shortage issues

My salesmen Joe was the best, I would refer my family and friends to him.

I purchased my Ford Escape from Downs Ford 2 years ago and all my servicing has been done by their Service Department. Everyone that Ive dealt with has been courteous, helpful and informative. I recently had to have my car towed to the dealership but had a problem with Ford Roadside Assistance--they told me my car (which is still under warranty) could not be towed there and that I would have to pay out-of-pocket for what should have been a courtesy service. I called Mike in the Service Dept. and he took care of it for me immediately! Ill never take my care anywhere else!

If you want a great experience in buying a car or truck you should go to downs Ford and see Christian corbisiero. The whole process the whole team management finance and sales are one of the fastest courteous and friendly people I ever met at a dealership. Just like to thank everybody there for my truck

This place was fantastic! We have been struggling to find a car. They had a great inventory! Antonio was wonderful to us! Great experience!

My experience at Downs Ford was excellent. From the moment I got out of my car Marie was there to help and guide me through what I wanted and what I was actually looking for. Big Jon gave me a deal I couldn’t pass. Donato also took good care of me. I recommend Downs Ford to all my family and friends and anyone looking to make a purchase. 5 stars to a great team and great dealership.

Mike was my service representative. He was polite and listened to my problems. He repeated them back to me and told me what they were going to do, the price and time estimate. All work was done in a timely manner as agreed to.

This was my first visit to this dealership.Amanda was great!Kept me informed about the car.Was pleasant and extremely professional

Joseph Murphy and the team at Downs Ford were absolutely amazing. They got us a FANTASTIC deal on a new 2021 Ford Explorer. They worked extremely hard with our unique situation, were patient, understanding, and very up front. I highly recommend them to anyone that is looking for a stress free experience. Hands down the best visit to dealership I have ever made.

Down Ford— good people, good performance, finished on time and pleasantly explained everything. Very satisfied Amanda is excellent I was very satisfied with the service on September 29

The Vehicle I bought is working like a vehicle so thats good. Sales rep was nice to talk to and worked with me. The only thing that caused the stars to go down was a discrepancy on my part and not understanding but I wouldnt have bought the vehicle if I was explained the loan situation properly. Essentially after all the hidden fees Im paying about twice as much on the total then I originally thought I was. Aside from that added stress for the next several years, experience was good.

The people at Downs Ford made my experience a pleasant one. Very helpful and willing to work for you and accommodate you the best they can. Thanks Antonio.

My service advisor Mike has always been great! I used to think dealer service on out of warranty vehicles meant sky high prices but it’s not, it’s a service advisor and mechanics that know your vehicle. It’s because of service like that is why when it’s time to buy my next certified Ford, it’ll be from Downs. Thank you again Mike!

Maria was the absolute best. She was amazing at making everything go smoothly. Would go to her again!! Donato was also amazing. We knew him from lester glenn subaru. He is a keeper

My experience at Downs Ford was a very good one. I arranged for a test drive on a CPO F-150 and when I arrived at the dealership, the vehicle was out front, prepped and ready. The salesman, Antonio Piano, was hassle-free and was very personable and professional. I went in the dealership with the intention of possibly purchasing the truck but the positive attitudes and overall friendliness of Antonio and the manager (forgot the name, sorry) made the experience one that was pleasurable, which often isn’t the Case at a dealership!

Found everyone to act in a professional manner and courteous to me good job

A real pleasure to deal with and they treat you like family.

Staff is very helpful, quick to respond, and have your car ready timely.

Great service all around. Had car towed at 4 pm one day and had a call back with diagnosis at 8 am the next day. Quick repair and friendly service.

Always a great experience...very professional and great service...I would recommend this dealer to anyone whether its to purchase a vehicle or just to get a service.

TOOK A LITTLE LONGER THEN I WAS TOLD ALSO CAME OUT A LITTLE CHEAPER IN THE LONG RUN HAVE NO COMPLAINTS AT ALL

I was happy that my F150s service was completed sooner than I thought. I was disappointed when the service adviser would not honor The Works Vehicle Checkup coupon that the had sent me because it had expired.

Thanks excellent service above and beyond they won a customer

My visits to Downs Ford and interaction with the service department have been positive. Joe, Monica, & Mike and the technicians get the work completed in a professional and timely manner. No complaints, just praise for the front team and the garage! Its rewarding to know that I can drive my CPO Focus with the same confidence as the Mechanic who works on it.I can fairly petition that the FORD tradition is in exceptional condition with the Downs technician.

Great experience. Everyone friendly. I was a waiter. Service was fast for what I was having done

Amanda was professional, knowledgeable, and personal .Work was complete in a timely manner, with outstanding communication.

Great customer service and they do what they say there going to do.

Michael Walizer was an excellent service agent. I was completely satisfied in every way. I have always been extremely satisfied with Downs Ford service.

Dealer was very busy so it was a little chaotic at first. I didn’t know which service writer was mine and I began checking in and a couple minutes later he sent me to another service writer to begin the process all over. After that it was all good. Service was done quickly and neatly. Check out process was a breeze. It was my first time at this dealership and I will return.

Great service, great people. Truly a great Ford Dealer and Service department,Thank you for the many years of great service, Mike

Staff is very courteous. Very happy with service.

Downs Ford has the most helpful and polite staff. I was extremely satisfied with their service department and would highly recommend them!

Always accommodating and convenient! Service people are great when I bring in my Ford expedition for regular oil changes and tuneup everyone there in service! Downs Ford does the right thing by me!

Downs Ford was excellent to work with when I purchased my new F150. I called them at 1 pm to put a deposit on the truck. I showed up at 5:15 pm, and I was driving away by 7:30 pm. a very relaxed atmosphere. I will be buying another vehicle from them in the future. Thank you, everyone, at Downs Ford! We love our new Hybrid F150!!

I bought my 17 Focus St here 3 and a half years ago. Ron is an amazing salesman. I needed something from parts the other day and Chris was a really great help going above and beyond to help me. As my vehicle ages I will return for more parts and when the time comes I will return to buy my next car. Already know I want a Mustang. Great job guys. Keep it up!

Our experience at Downs Ford was amazing. Jonathan and Donato were great to work with. The process could not have been easier. We love our new Mustang Mach E. Thank you Downs Ford!!!

OIL CHANGE & SERVICE ON MY 2 FORDS, GREAT JOB AS ALWAYS, NOT A LONG WAIT, KEEP UP THE GREAT WORK AT DOWNS FORD, JOE NAVARRA

Great experience. Salesman Ziggy Matuszewski was excellent! I was in and out in 3 hours!! Thanks

Always friendly, and straight to the point with the fix. From parts to service everyone is super knowledgeable.

Excellent service. Amanda provided outstanding customer service. Very happy with experience.

We went in to look at Ford Broncos, and we immediately bought one. Joe Murphy and everyone at Downs Ford was great. It was a good time buying this vehicle!