Very courteous and carries some unique roofing tools you cant find anywhere else

Disappointed with the overall customer service. I understand I am not a contractor but the contractor sent me specifically to this store for supplies I would have normally gotten elsewhere. My load of stone sill was put in the back of the trailer by the loading specialist stacked without any padding between the pieces and without any word that they were fragile and ample room in the cab of my SUV and in the front of the trailer closer to the cab. Needless to say the 3 mile drive to my house ended up breaking 8 out of the 12 pieces I purchased. This was already a repurchase as I had previously ordered from another store and didn’t like the color but was happy that Midway happened to have it in stock when I went to grab some other supplies for the install that started today. The broken stone sills were more than $120 (just the pieces that were broken). I was able to use just one of the broken ones for the two small sections but the remaining 7 pieces were/are useless to me. I called the store about it and to confirm they had more. I took the material back to be looked at and discussed my concerns on how it was loaded as I wouldn’t have known that it would all shatter where he put it. I couldn’t even lift the box to have put it where he did or put it elsewhere. I trusted the loading specialist that they wouldn’t put my materials in an area that they would know would cause it to all break on the way home. The loading specialist who loaded my mortar was super helpful and said that there was no reason the other loader should have put the stone in the back most part of the trailer (it was a uhaul trailer I don’t normally pull a trailer). The loading specialist who loaded the broken stone had absolutely no remorse or care that the location he put the stone in caused it to break. I ended up having to buy replacement pieces for the broken ones at a slightly discounted rate, but on a very tight budget as it is the extra ~$68 to buy the replacement was still very frustrating. When I loaded the replacement pieces I brought a moving blanket and layered the replacements in the blanket in the back of my cab. The guy who provided me the materials (same guy from the broken batch) was highly annoyed as he tried to again put the load in the trailer to which I told him no I wanted in the cab in the moving blanket because I couldn’t afford to buy the new pieces a third time. Anyways, I was excited for the new found store and quickly disappointed, I’d rather pay the little bit more and have better customer service and proper package handling where I usually get my supplies. Doubt I’ll be back here with the bad taste they left me with today.

Excellent staff, very helpful. TheyLet me in after 5pm when they close saving my butt on a roofing job in Topeka I had to have done that day to collect $2700.00. McCray lumber, 2 blocks away turned me away at 4:28pm, they close at 4:30, but the guys cut out early today. I was told by someone there who could have saved me by complying with their posted hours of operation! D- never patronizing McCray again ever, at any location, in any city. Hello Midway, my new go to supplier above home depot, Lowes, and Menards for my bldg. Supplies Midway Wholesale. A+++

Nice folks, good looking show room, seems to be good pricing. Ill shop there again.👍😁

Purchased a door for the new 911 storage @ 3245 SW Topeka Blvd. When we open Im happy to showoff the door

Top notch business knowledgeable employees sells windows doors roofing material construction hand tools and more

Great product selection. Great service!!

Wide product selection, knowledgeable personnel who go above and beyond expectations when it comes to service.

This company will take care of all of your roofing and gutter materials. Very friendly and helpful staff there!

Quick and friendly.

Great place to go for roofing supplies. The help was fast and courteous and prices most reasonable.

Great customer service. We have bought a lot of different items here but our best for product service would be our windows. They really went above and beyond with that. Will definitely keep doing business with them.

This is the 2nd time I have visited Midway in Topeka. My experience with the staff was superior today. I was greeted, and offered something to drink.I had a rough sketch of the dimensions of my home. I needed a ballpark estimate of a siding product that was economical for my budget. After Matt discussed several options, and other associated costs, I was able to make an educated decision. He provided his business card, and was extremely polite and helpful.Thank you!Sara

Very friendly and helpful

Everything you need for construction is here. Theyre always busy but will jump every hoop to deliver good customer service.

Best service and product variety in town for roofing and siding materials. These guys go above and beyond to make sure the customer has what they need to get the job done. Locally owned and managed, Midway beats the big box stores in every way.

Very good experience. All staff members were friendly, and knowledgeable. Pricing was very good. The lady who helped us on 4/25/19 at 2:30. Sorry I didnt catch her name was phenomenal.

Fast and friendly

Very knowledgeable In many aspects. And have many products that others do not. Also very quick.

I loved it

So helpful and friendly. Great for my small business

I’m not normally the type to complain about my poor experiences with customer service, but after a couple of weeks of mulling it over, I felt the need to say something regarding Midway primarily because I have heard good things so my visit was rather surprising.A few weeks back, I brought my mother into Midway to see about possibly ordering some shingles and guttering materials. She is currently in the process of updating her house so it can be sold. We came into the sales area, and were immediately impressed by the layout and look of the place. The staff all appeared professional. We were greeted right away by a woman at the back, who told us someone would be right with us, and she offered us drinks while we waited. We declined, but thanked her. From what I could tell, she was the liaison between the customers and the sales team, who I assumed to be the people wearing the blue shirts.While we waited and browsed the showroom, I couldn’t help but notice that what I thought to be conversations about work-related things, was actually talk of football. I was getting annoyed at this point. Finally, the guy at the front desk spoke up, asking “What can we do for you folks?” while never looking up from his cell phone. I didn’t reply at first, waiting for eye contact. He eventually finished his text, then looked up, asking again what he can do. Never getting up, never smiling, and honestly, coming across as annoyed we were there. I bit my tongue to not say anything, mostly for my mother’s sake, and I told him why we were there. He reluctantly got up, and helped us with some samples.We really were impressed with the quality and pricing of the materials we were wanting, but to be honest, the experience left us feeling less like we were dealing with the “little guys”, and more like we were on our own at the chain stores. Which is what I try to avoid whenever possible. Needless to say, we thanked him for his time, told him we were going to think on it, and went elsewhere.

They are very helpful and variety and quality of products available is great. Had our quote in about good time.

Starts at 8am park by gate 5 they will come to u after you call front desk.. they also have sighs if god routes you to front office

Not a bad place to deliver to. Some overnight parking would make it great!

Very helpful and knowledgeable

Its been awhile since Ive been in there but they have quick and knowledgeable employees

Very nice people unloaded quickly was a very tight back to get to building to unload

Nice employees good materials great price

I live in the neighborhood and these people harass me Evey and I dont know why there vary sick people

Went out of their way to help me..Very friendly...Clean operation....Great place!!

Easy in and out nice people

Good selection, Great people!!

Thanks always a great experience

Whats not to like

Incredible staff. They are there to help you!

Prices are a little higher but Carrys items not in other stores

Great Staff!

Know there stuff.

Awesome customer service!!