Im proud to support this locally owned/operated family business! No one can beat Carpet Plus pricing and knowledge of flooring options/design and bonus, the Topeka store usually has carpet remnants. Unlike the big box stores, Carpet Plus began their business right here in Kansas (1965) and thats where their focus has remained. With less than 100 employees total (20+ are admin/headquarters) between fifteen stores they have an extended family feel and they utilize experienced installation specialists.
No prices. No help. Box stores all provided help immediately. I’m sure they were just to busy. However we were the only customers and I had to brush cobwebs out of my hair while exiting. Oh well only wasted 10 minutes. Moving forward
Theresa was wonderful to work with. She helped us pick out the perfect carpet for our house. Very plush and at a very good price compared to other carpet stores. The install went very smooth. We have a big house so the install took two days. The first day they ripped up the old carpet and put down the pad and tack strips. The next day they came in and installed all the carpet. Thank You!
Great Custmer Service and always eager to help. Im very happy with my flooring in my home!
Probably the worst communication my wife and I have ever dealt with in our lives. We had somebody they sent out to measure our basement. We never heard back. Finally, we called asking if they got the measurements. We then went in, selected our carpet, PAID for it, and was told once again they would be in contact with us in a few days to schedule the install. 10 days later, we hadnt heard a thing. We called yet again asking the status. Finally when we got onto the calendar, the two guys that showed up for the job on a Friday had every excuse in the book and left neglecting to install the carpet. I even tore the old carpet out and cleaned up myself beforehand. After calling back and waiting several hours, we finally got several apologies and a new time to get our carpet installed another 5 days later. The carpet looks good thanks to the installers we got the 2nd time.In review, it took over 4 weeks from start to finish, two days off of work instead of one, and terrible communication. We still have over 1000 sq ft of flooring left to replace and rest assured we will be using somebody else.
Very informative, giving us ideas on our floors
Very friendly, knowledgeable salespeople, I never felt pressured. The amount of stuff available is awesome.
Low prices and good service.
They were very professional and the staff (Theresa) at their designer center helped with excellent advise. with selection and took care of all the arrangemts, I.e., installment etc. The cost was comparely lower too. I would not consider another company in the future.
Great people great service
Kansas is usually unfriendly but this place has great customer service and has the best prices in the region