It was a wonderful experience, helpful staff and a positive attitude from the very first call. We came for our car from another state, so we managed to resolve most of the issues remotely. Special thanks to Howard, hes a great person!

Got my recalls taken care of only. Everyone I encountered was nice.

Worked with Howard Cherry during my purchasing of my new Mazda6. He worked hard in getting me a fair trade in amount for my car and made the process pretty quick and painless. He was patient with me as I made my decision as to which vehicle best fit my needs. Great Experience and the entire staff I interacted with was friendly and down to earth!!

Very easy to work with, we even had most things ready to go before I got there. The sales person was nice and the finance guy was your typical finance guy. Hopefully will work with them again in the future.

Loved it, got the best sales man ever named Don!! Super nice and helpful man, he was GREAT!!

I took my Tribute for the 150K mile service. The machine they use to flush the transmission fluid broke so they had to reschedule me (after I had waited an hour and a half in their wait room). Not a huge deal but a waste of my time.After getting my car back from the rescheduled appointment I notice that they did not rotate my tires, like they said they did. They also didnt change the oil change notice sticker so I dont know if they actually changed the oil. I like to think they did.So these two issues have cost them 1 star each. I will be following up regarding the tire rotation I paid for but did not receive.

The gentleman that assisted us in finding our family vehicle was very easy to work with as well as the other Mazda team members. We were in and out within a couple hours of being there, and the whole experience was hassle free. I would highly recommend this dealership to anyone thinking about getting a new vehicle.

Very helpful and friendly. Made it a good visit

Put the correct amount of oil in my car. There was so little oil it barely touched the tip of my dipstick.

Good quick service - excellent customer waiting area - added feature of rotating tires nice - as I would have to take to where I purchased tires for free rotation - thank you.There is one on-going perplexity for me as it seems to change and that is the sticker posted on windshield showing dates and mileage. I use this sticker to gauge if I want to change my oil due to mileage - due to date as low mileage sometimes lags and the date becomes determinative for the oil change decision.This time my mileage was 124,030 miles and according to my sticker set for mileage when I should change oil showed 126,000 miles. I am making an emergency trip to Calf. 1500 miles - so I am ok but I did not want to change my oil in Calf - so I came in early with a good 2000 mile balance. The sticker was useful. This time the sticker different showed not the mileage of this oil change but for the next oil change of 131000 plus miles. I can work with that date as well - but it is odd that there does not seem to be a pattern. I personally like to know what my mileage was when I changed it. Plus it seems that the recommended mileage between oil changes is now over 7000 miles?

Pleasure to go there, great service on the first time going there.

Super clean car at a great price! I highly recommend Sean Leary for his knowledgeable, friendly sales style. Travis is always very helpful in the Service Dept. Good to know Laird Noller takes care of both their customers and employees. Thanks for everything, LN team!

I went in to have my Mazda serviced and walked out of there with a brand new Mazda. I received a great customer service experience from the whole staff, from the shop to the sales and financial department

Fast, friendly service. I was told everything that needs to be done and what are priorities.

Our service advisor worked with us very well. We’re very satisfied with the experience.

My family and I have purchased cars from here multiple times and have always had a good experience. Fair prices, helpful associates and nice cars!

I get my car serviced here all the time. I love this place. They are always courteous and super friendly. Highly recommended.

Travis was an amazing help, making sure everything went smoothly and getting my car in and out quickly. Thank you!

I have been there several times in the past and received great service, this time I did not. The service advisor, Travis Ussery kept trying to have unneeded work done on my CX5. I had went on line to schedule my appointment and checked the box that told me what needed to be done and it showed a price around 29 dollars. That was all I needed done. He wanted to change the spark plugs which was jus done a few months ago, change my wiper blades which I did myself just two weeks ago, then have my tires replaced. The only option he gave me on the tires was just one which would’ve been 992 dollars installed. I said no to all three of these yet my total was 85.45 dollars. On top of all this I had to wait 3 hours to get a simple oil change. I am a loyal customer who will no longer come back after this. I prefer to give my business to someone else.

Scheduled online maintenance and was pre checked before we got in. Easy reception and checkin very friendly and professional. We also got a loaner for the 3 hr wait to run errands kudos! Not only did they afford us coupons they also went out of the way to schedule repairs for one of our systems that had damages kudos on the inspection. We also got a car wash Yay .. Ultimately a great experience at this dealership highly recommend. Mr. Travis Ussery provided us excellent service, went above and beyond to secure the loaner and other related items for the service👍🏾 just a solid service provider.

They worked with me and got me a great deal on my car!

Went there to see if our car needed any servicing for any recalls. The salesmen were very helpful in explaining and direction us to the service department. Plus the service man was also very helpful in checking for us and in explaining the print out he gave us

I had booked my service online and as it turned out, their site was posting incorrect prices for service. However, they stood by the amount I had been quoted which was good since their price was almost double what I planned to pay.

Wonderful customer service in the Service Dept. Exceeded my expectations! I love my new Apple CarPlay!

All the staff I can in contact with were courteous, knowledgeable and helpful.

Very unimpressed. I had an appointment for an oil change and a recall job (the real reason for the visit). I tried to make the appointment for a Saturday, but was told they only performed warranty work on weekdays. After taking the day off from work, I took the car in only for them to tell me that Ill have to wait another week for the part and make yet another appointment. Apparently, they only wanted to see the car in order to get the VIN. The only reason Ill return to this place is to get warranty work as its the only dealer within 2 hours of my home.Update: A manager contracted me within a couple of hours of posting the previous review. He apologized for the way things were handled and tried to make things right the best he could, even offering to pick up my car from home, an hour away from the dealer, once the part arrived. I really appreciate the effort, but wish it didnt take a manager to get things right from the get go.Once I arrived to the dealer at appointment time, the car was processed immediately, repaired, and sanitized at the end. I am very satisfied with the service once the manager got involved.

Love the 2019 CX5 and I believe I got a very good deal on it. Only three stars because I feel the finance guy misled me on cost of an extended warranty - he said $20/month but when I looked at the paperwork that night it was $5,600, or more like $78/month. I went in first thing the next morning and he agreed to let me cancel it (would be applied to my principle on the loan anyway) but said I was only getting $5,020 applied to the loan as the rest was sales tax on the contract that I had to pay. If I return an unused product at a store I get the sales tax back so not sure why Im out $580.

Fast, friendly folks. I live in Manhattan, I would drive an hour to Topeka for great service!

Took my car in for an oil change, got there 30 minutes prior to the appointed time, they took me right on in, did the service, the lead mechanic came out explain exactly what they done and I was on my way, free 2 year service.

Amazing 🤩🥳🤩

My check-up visit was the best!!! I received efficient timely service at a fair price.I was very pleased. with the service and friendly atmosphere As a single female going on for work on my vehicle I was treated equally and intelligently and I greatly appreciate that.

Had appointment and was expected. After car was checked some additional problems were identified and were discussed with me. After I approved the additional repairs all work was completed in a reasonable time frame.

Ask for Sean! He gave us a great sales experience 👍🏽

Very prompt service, attention to detail is superb, and the vehicle is left in clean condition.

I’ve been coming here for years and it’s always been excellent service.

They got me in and out in a half hour for my oil change

Raymond and Garrett always take care of my needs and I know that my car is in great hands, never have to worry about anything!

Great Customer Service, very competitive pricing.

Very friendly. Explained patiently the problems

Nice service, and good people so handful

I brought my car to go this place because of the Mazda recall to fix airbag problembut they did inspec my car without asking. Then they told me I need to change Bla Bla Bla.... about 2,700 usd.That is a lot of money. I told them just changed the oil. Take time about almost 3 hrs (long so long). The information on the billtold that they changed the oil and rotated the tires and fixed the airbag problem. I came home and checkedmy tiredsstill on the same position. I do not sure that they really fix my airbag recall. My first experience here is not good.The employees was nice talking.

Our Mazda vehicle had a bad connection on the left headlight plug. Laird Noller Mazda got it in and out on the same day with a 100% guarantee that it was fixed. The customer service here was exceptional and very courteous! I would recommend them to anyone for their vehicle repair and warranty work!

They are clear about what work they are going to do and they never add more without asking you first.

Great experience!

This is the first time Im unhappy with the dealership. Heres why: I bought a set of tires and a nitrogen package. I buy the nitrogen package every year. It comes with roadside hazard benefits, which includes a tire warranty. I was not told the nitrogen package I purchased was a different vendor this time and the roadside hazard benefit was no longer available. I only found out when I asked where my nitrogen pamphlet was. So I had no tire warranty for my brand new tires! Not good. So after much questioning on my part, I was able to figure out I needed to purchase a tire warranty through the dealership, which is fine, but no one told me about the change in the nitrogen package benefits, or even offered to sell me the dealership tire warranty. They were quite blase about the whole thing, youd think a lightbulb wouldve gone off, but no. They had a chance to upsell. If I hadnt been on my game and asked lots of questions, I wouldve driven off the lot with no tire protection. That wouldve been totally unacceptable. Ive been with this dealership for 9 years and this is the first time Ive been very disappointed. I should not have to do the thinking when I take my car into the dealership. Thats what I pay them for. They get a thumbs down from me this time, unfortunately.

.excellent service as usual.

Very helpful and direct with their information!

Fast, efficient, regular service.👍

The service department is dishonest. Do business with them at your own risk.

Great people

My experience at Laird Noller Mazda was beyond fantastic. I truly appreciate all of help when searching for a used vehicle. Ron Bozarth put me in touch with Jordan McGillis over at the Mazda dealership to help finalize the financing of my new vehicle. Jordan worked with me day in and day out to get the best deal. I am very thankful to be able to have gotten to work with such a great dealership and team. I definitely would recommend Laird Noller for future purchases. Thanks Ron Bozarth and Jordan McGillis. You both are so wonderful to work with and made my car buying experience well worth the time.

Great place to buy a vehicle and a great service department....

Good clean polite quick

The staff there are really helpful and nice!

Great service 😊

Raymond did what he said he would do

Fast service

Fabulous service!