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Staples
545 US-46, Totowa, NJ 07511, United States
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Staples
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Ta
Review №1

I needed help to print of some documents and it seem like a big deal for Keisha that’s in charge of the Printer/copy area don’t come here man it’s like you’re annoying them…. And she was acting smart due to the fact I made a mistake for the copies she responded with a attitude just go to another staples

Ge
Review №2

There where only two employees in the store that I could see all the displays where in bad condition mixed up and a mess I asked for assistance to buy so kindergarten pencils ✏️ and was told they don’t carry them ok np but when I asked for help finding something else it was idk mam just look over there ok again no problem if the store was at all shopable but it was not and with no help at all I left with nothing I’ll just go to the staples in saddle brook they are much cleaner and nicer.

J
Review №3

This is one of the worst customer service experiences. Everyone pretends to be busy. They never have stock items.. The location that was closed on Route 23 wayne. was so much better wish it didnt close down. And

Da
Review №4

Not a good place! Worst staples ever! The cashiers need training as they screwed up a split payment that caused an account of mine to get suspended, and then they lied about web order would arrive so that Id place the order in store instead of going elsewhere.Skip this place if you can, but if you cant still skip:)

B
Review №5

Come here to make a copy & I end up paying for copies i didnt want. Its a mess here.

ka
Review №6

The person at the print counter was very helpful even though they were a little busy.

An
Review №7

This location is a total disaster. The shelves are woefully empty/understocked. Piles of stock have been cluttering the back aisles for weeks, yet to be placed on shelves. 90% of the sale tags expired weeks ago (some in November!) but are still up, making the whole experience very confusing. Your best bet is to go to Wayne or Oakland or, better yet, buy the items you want online for store pickup so you know what the actual prices are.

Jo
Review №8

This Staples has the WORST costumer services ever. Employees look like theyve been forced to work. Zero costumer skills. Ive had to call the manager several times. Theyre lazy, they want to overcharge, specially the copy and print center. Be ready and always check the price before paying.

St
Review №9

There was a woman following us around as if my daughter and I were stealing something. Not one person asked if we needed help. The bathroom was so DISGUSTING! I cannot understand why. There were about 6 or 7 people on the floor and no one was in the store. Can 1 employee clean the bathroom? Unbelievable! Will not be returning.

Pr
Review №10

Maggie who has been working here for 3 years apparently knows more than I do about shipping. I do 30 k a month in shipping.Bad information rude and nasty. Unacceptable. Know the policy before trying before trying to be condescending.God bless Maggie from staples print center. #staples#staplessucks#dumb.

Ri
Review №11

Close and convenient. Store is well stocked but some items are very overpriced. Most likely the location where it is. Parking was easy and staff was okay too.

Da
Review №12

The store entrance rug was filthy, look like it haven’t been vacuumed or swept for days. The store looks like a ghost town, shelves are empty. Associates struggled to find basic items. As I left the store I brought it to one of the associates attention and she looked as if she didn’t care about it.

Mo
Review №13

What I dont understand is HOW in the WORLD does Office Depot close down? I worked at Office Depot in the Totowa location for a year & a half, such a beautiful & organized store. I came to Staples a few times after leaving Office Depot (to pursue career opportunities). I came to Staples to shop around for a little because Office Depot now is shutting down, the service at Staples is absolutely HORRIFIC!!!!!! They are extremely RUDE, their computers are extremely slow I swiped my credit card to pay for a print out & the computers always froze on me spending my money for no good reason. No one smiles, no one is ever in a good mood at this nasty place. Their items are so limited & their store is trash. They dont give any consideration to customers/clients. Theyre lazy & ignorant. Their store is extremely unorganized, items laying around EVERYWHERE at ALL times that Ive visited this God forsaken place. So how does such a great store like Office Depot close down but not this hell hole? Negative 10 stars for Staples. YOU SUCK.

Do
Review №14

Had everything that I needed on my list as a small business owner. I was impressed that they actually the toner for my laser printer Im stock. Not so impressed with the speed of the checkout.

Da
Review №15

Buyer beware! Manager today at 15:52, “I can see that you bought it from Staples, and that it does not work, but you cannot return it”! 2 days later. Should have gone to Amazon. No wonder they are failing as a business.

Ke
Review №16

Ordered online but still waited ten minutes for someone to get my order. He said he was the only one to get online orders. Why order online when I could of picked it off the shelf faster

Ge
Review №17

Not really a bad store. Just dont even try to get someone on the phone! They just keep picking up and putting you back on hold. Just to see how long it would take, I stayed on the line. Total time was 17 minutes! The music played, it sounded like someone picked up and put me right back on hole... 17 minutes to speak to a store associate! And they wonder why their customers do more and more business online these days.

Hu
Review №18

Ryack is very helpful to his employee’s and is overall a great manager he really knows how to manage a store well.

Ja
Review №19

Staple is the best place for whatever you need for your office I found everything I was looking for

Ma
Review №20

Raquel was very helpful I can say by far the best time I got a great customer service at this location good luck Raquel .....

Sa
Review №21

Dan from print shop is the man. Helped me in a jam when another staples couldn’t.

SA
Review №22

The cashiers are rude. They did not take my prepaid staples gift cards. This is rediculous. Be aware of this store.

An
Review №23

This Staples is pretty hit-and-miss. Mostly miss. The cashiers desperately need training as they screwed up a split payment that caused an account of mine to get overdrawn, and then during another visit they lied about when a web order would arrive so that Id place the order in store instead of going elsewhere. They also have empty boxes that can mislead you into thinking they have an item in stock when they dont.Skip this place if you can, but if you cant, take comfort in knowing that at least their managers and customer service desk really go the extra mile to fix the various issues you will inevitably have here.

Ni
Review №24

This is the WORST Staples I have ever been to! Their employees are very rude & not helpful in any way. I came in to send something UPS, I told the employee I needed help because I had never done it before, he could not have been more rude to me. I have been standing here for 45 minutes asking for help & have been told to wait numerous times. Theres no manager walking around offering any assistance. Its awful & I would rather travel another 20 minutes to a different Staplea than to come back to this one.

Th
Review №25

Very helpful and friendly. The employee was very knowledgeable of the products

Ab
Review №26

Its holiday time and the printer for holiday post cards is not working. Called them in the morning and they told me that its was gonna be fixed in the afternoon but still a negative answer after waiting the whole day. Disappointing

Sh
Review №27

Its best to come here in the early am and afternoon when things are slower especially if you are here to ship things. I only come here to ship things and faxes for a great price. But the staff in that department is severely understaffed and more than one person is necessary to get a customer in and out on time. I dont have 40 mins to kill here. But i will say its cheaper to ship here than with ups. HOWEVER, the tech department is amazing. Johnny is so helpful he helped me get a bluetooth speaker and helped install it in my car.

Su
Review №28

The worst! The employees completely ignore you and have absolutely no interest in helping anyone. I will never go into that store again.

El
Review №29

Great place for office supplies. The fax machine needs a update it is too slow

Ga
Review №30

Pretty good prices, though sometimes they have excellent sales or clearances.

Ed
Review №31

Relatively low selection compared to online options and the prices are higher as well. If youre looking for standards items in a hurry, it is a decent option.

J.
Review №32

Very pleasant experience at this Staples customer service was GREAT & prices for laptops better than Best Buy.

Co
Review №33

Excellent customer service, but stock is lacking.

ch
Review №34

Worst staple help ... no help on how to print things off your phone ... never again

La
Review №35

Great staff and everything u can find

Ot
Review №36

Very help and attentive to my needs😁😁😁

As
Review №37

There needs to be more of a selection for calculators that arent scientific. There arent any choices for Financial calculators that arent 50 and up.

Wi
Review №38

I got what i needed without waste of time

Ta
Review №39

The person in customer service was great

Ma
Review №40

They had everything I needed, but had some difficulty with the print center. They did make good on my order.

Ha
Review №41

Terrible service. Not likely welcoming.

Ge
Review №42

Needed color printing. The person who took care of me told me .69/page plus 30% added to the total for rush printing. Im sorry Office Depot went out of business. Wound up going to a UPS store for .49/page with no rush fee. Going to delete my Staples account.

Je
Review №43

Nice

Xh
Review №44

I ordered online & still had to wait 20 minutes for my items. One cashier, a very lengthy line ...not what I expected from a superstore. I think Ill just stick to Amazon!

fr
Review №45

This place is so boring lol but the printer service person was very helpful👍🏽

Ro
Review №46

Bad customer service at the printing side

is
Review №47

Worst staples ever! Even their manager are not good at all!

Bu
Review №48

Terrible customer services, did not accept my prepaid gift card as a payment

Ro
Review №49

Got my order sooner than what I was promised

am
Review №50

Dont forget to check the clearance section first 😉

Ma
Review №51

I placed an order online 1 week ago,and when I went to pick up the order,they couldnt find it,I was 1 hour at the store waiting for them to find it and its not there.I had to go home and now Im waiting for the person who received the item to call me. What a waste of time! First and last time that I order from this store.

Al
Review №52

Great customer service

JD
Review №53

Print center didnt work. Computer station didnt even have a legit copy of windows on it. Staff seemed largely oblivious.

Co
Review №54

Customer service not good

Ma
Review №55

They have horrible customer service! assistant manager Vlad needs a lesson on how to speak to customers!!! NEVER COMING TO THIS STAPLES AGAIN!!

Me
Review №56

I do not visit this location very often but when I do its always service with a smile.

Fr
Review №57

Casey ...smh

Lu
Review №58

Quick and Easy

MI
Review №59

Terrible customer service

ak
Review №60

Was talking to the store manger and got disconnected and I called her back after 2 minutes they said she is in a meeting😳😳😳😳I wish I could give this place 0000000 starsUnprofessional Staff specially Stephanie at the printing DeptVery Disrespectful ..

Je
Review №61

Good place

Ra
Review №62

They have excellent customer service.

Da
Review №63

Its nice and fun

Al
Review №64

Good for quick shopping, very organized, ....

Information
52 Photos
64 Comments
3.3 Rating
  • Address:545 US-46, Totowa, NJ 07511, United States
  • Site:https://stores.staples.com/nj/totowa/545-us-highway-46?cmpid=st_ll_goo&cid=LS:RETAIL:G
  • Phone:+1 973-890-5454
Categories
  • Computer store
  • Office supply store
  • Electronics store
  • Office equipment supplier
  • Office furniture store
  • Paper distributor
  • Print shop
  • School supply store
Working hours
  • Monday:8AM–9PM
  • Tuesday:Closed
  • Wednesday:9AM–8PM
  • Thursday:9AM–9PM
  • Friday:10AM–7PM
  • Saturday:8AM–9PM
  • Sunday:8AM–9PM
Service options
  • Curbside pickup:Yes
  • Delivery:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
  • Same-day delivery:Yes
Health & safety
  • Mask required:Yes
  • Staff wear masks:Yes
  • Safety dividers at checkout:Yes
Amenities
  • Wi-Fi:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
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