Employess are always cheerful and helpful, they was experiencing system issues on their tablets and computers but still managed to get what needed to be done finished. I always have a good time here.

The sales associate was very friendly, involved with each customer accordingly, and knowledgeable to the individual need. I would highly recommend and farther do business with this establishment anytime. Thank you for your much needed services.

I am suppose to propose on the 14th of this month I order the ring on September 14. It was supposed to be ship by the 29th of September and I was suppose to pick it on the October 1st. Here it is October 1st and no one can tell me when will be it shipped or whats going on with my order. This is very stressful, unprofessional, and I will not refer anybody to buy anything from Zales

Nice friendly customer service. They will help you find what you need at the price you want.

Sales lady ran over to make us put on a mask then we never saw anybody to help us actually buy something. Church music blaring. We politely left and walked down to Kay and spent our $1400. We won’t be back. EVER

I cant believe how reduced their stock is. And no more Lancombe or Estee products. Such a shame! Please please improve your products for us in Trussville. Im worried

Me and my wife went to just look at a ring but we got such an amazing deal we couldnt pass it up. I advise any man that truly wants to make his partner happy to go and visit zales.

Great customer service here..highly recommended.

Ok on yesterday I took 2 of my rings to be sized I arrived at 6pm they close at 7 so when i first walked in the lady said could one of yall get her because i have do my closing stuff.Then a man tried to HELP me he wasnt friendly either.. Long story short my experience here was rude and awful I should have went to Kay Jewelry Zales in trussville were rude

I find it rather pathetic that a store that doesn’t even open till 11 am can’t be opened on time. This is not the 1st time but it is the last time.

Great customer service

My husband and I went in today and was looking for a specific type of ring and we were greeted by Hope who was so kind, warm, welcoming, and respectful. She was the nicest person we had talked to all day as we had went to a couple different jewelers. She found something in the show case that was almost exactly what I had been searching for and I was worried they may not have another option closer to what I was on the hunt for. She took the time to look on the zales website to see how close of a match we could find and she found it. I was so relieved and happy, my husband and I purchased the ring today. Hope needs a raise or promotion cause sweet, friendly, and extremely knowledgeable people are like a rare gem in todays world. Thank you hope if you see this, you made a difference in my day!

Christina was AWESOME

Do not trust Zales to do what they claim they can do. I took rings to be sized up and was quoted a price that was extremely low compared to the actual charge. They took longer that what they promised. They failed to call me several times to tell me when I could pick my rings up. When I finally went to pick them up they were both too big. Since one was silver spoon ring you’d think they could fix it easily. Not only could they not handle that but they polished an initial that was on it off. What?! So the manager said she’d send it back and have it fixed and they would engrave the initial back onto the ring. Well after waiting weeks because it was again promised to be back earlier than they could deliver I got it and it is scratched from the engraving, it looks like a second grader engraved it. The engraving is rough to the touch and isn’t nothing like it was before leaving it with Zales. I should have trusted my gut and gone to Bromberg’s or another reputable jeweler.

The manager Johna and her staff are super friendly, they make you feel welcomed and wanted as soon as you walk in the door! Went for my inspection and cleaning and they were all smiles! Thank you!

Jessica and associates as well as the manager are awesome. So very helpful and nice. Thank you.

No one answers the phone

Great staff. Awesome discounts and beautiful jewelry

Very courteous, and friendly environment with a professional manner.

The tall white associate that works there is a jerk!!! Doesnt want to help and rude. He needs to be fired!!!

Wonderful experience that was easy

Jessica is a sweetheart

Sucks