I had the best experience with the service department. I dealt with Jim the service manager and he did not disappoint. We experienced unexpected difficulties while on our way to Disneyland and had to leave the car there in Tucson. Because of Jim, we were able to still make our vacation. While on vacation Jim called everyday to give me an update on the car and letting me know what the next step was and so forth. No service department has ever done that here in El Paso. I’ve had quite few cars with different dealerships and I never once experienced such great and professional service. He went above and beyond with helping us even though we were from out of town. Would recommend him to anyone. Thank you again for the amazing service.

I love having my car serviced here! Fast and friendly service! Service advisor Mike VanErem always takes really good care of me highly recommend.

Probably the best car shopping experience we have ever had!!! Thomas was on the ball and so helpful. We had an idea of what we wanted, and he made it happen. So polite, educated, and thorough. He made sure we were comfortable and took care of everything, making sure we knew all our options. These people are very honest and fair. We are very happy with our choice!

So far, every correspondence has been. Great experience. From oil change to Roadside assistance. Glad we switched to A cadillac from Royal Buick GMC

Robert is outstanding! We were on a trip and traveling in Farmington, NM and our engine light came on our 2021 Chevy Silverado. We knew we would be in Tucson in two days. I spoke to Robert and he was so nice and very understanding. His customer service is off the charts. I know service department is always backed up and very busy. Robert didnt treat us like a random call. He asked tons of questions and met with us when we arrived. Thank. you Robert for outstanding customer service and being so kind to us and our situation. We are very grateful! Thank you again! I hope management knows what an outstanding employee they. do have. THANK YOU ROBERT! Lambert family

We had a great purchasing experience with Ryan in sales. We bought the truck in March and were able to complete almost everything via email. We had to get additional items that were back ordered installed and Ryan in the service department was able to make things happen quickly for us when we traveled back to Tucson. We would recommend this dealer for anyone looking to get into a new car.

When we first talked to our sales rep ( Roger Selby) he was a nice guy when we placed an order for a vehicle... but when it came down to paper work and buying process he was so disrespectful and degrading and not a person I would ever like to deal with again! The reason I’m giving this a 5 star is simply because Scott Chambers the manager went above and beyond what he had to for us and made everything right and then some so the 5 stars are for SCOTT!! and I would give roger a 1/2 of a star just because he was easy to talk to at the beginning and that was it!

Great people that really know how to take care of their customers!

Seriously impressed with Royal. They were great people to deal with in buying a car in these crazy times. I was treated with respect and they gave over the top service.

𝙏𝙝𝙚 𝙎𝙩𝙞𝙘𝙠𝙚𝙧 𝙏𝙖𝙜 𝙋𝙧𝙞𝙘𝙚 𝙊𝙣 𝘼 𝘾𝙖𝙧 𝙄𝙨 𝘼 𝘿𝙚𝙖𝙡𝙚𝙧𝙨𝙝𝙞𝙥𝙨 𝙐𝙣𝙨𝙥𝙤𝙠𝙚𝙣 𝙑𝙤𝙬Today my significant other and I were walking around Automall drive looking to find a vehicle in her price range. We walked across a beautiful sports car with the price inside listing it at $22,990 (pictured below).We instantly fell in love with the vehicle and went off to find a car salesman or woman to assist us with the purchase. 𝙒𝙚 𝙬𝙚𝙣𝙩 𝙛𝙤𝙧 𝙖 𝙩𝙚𝙨𝙩 𝙙𝙧𝙞𝙫𝙚 𝙖𝙣𝙙 𝙘𝙤𝙣𝙩𝙞𝙣𝙪𝙚𝙙 𝙩𝙤 𝙛𝙚𝙚𝙡 𝙖𝙨 𝙞𝙛 𝙬𝙚 𝙝𝙖𝙙 𝙛𝙤𝙪𝙣𝙙 𝙩𝙝𝙚 𝙫𝙚𝙝𝙞𝙘𝙡𝙚 𝙛𝙤𝙧 𝙪𝙨 𝙞𝙣 𝙤𝙪𝙧 𝙥𝙧𝙞𝙘𝙚 𝙧𝙖𝙣𝙜𝙚.When we made it back to the office with the car salesman they began running numbers. 𝙏𝙤 𝙤𝙪𝙧 𝙙𝙞𝙨𝙢𝙖𝙮, 𝙬𝙝𝙚𝙣 𝙬𝙚 𝙨𝙖𝙬 𝙩𝙝𝙚 𝙥𝙖𝙥𝙚𝙧𝙬𝙤𝙧𝙠 𝙖𝙣𝙙 𝙡𝙞𝙨𝙩𝙚𝙙 𝙘𝙖𝙧 𝙥𝙧𝙞𝙘𝙚 𝙞𝙩 𝙝𝙖𝙙 𝙜𝙤𝙣𝙚 𝙛𝙧𝙤𝙢 $22,990 𝙩𝙤 𝙧𝙤𝙪𝙜𝙝𝙡𝙮 $36,000 (𝙄 𝙖𝙢 𝙣𝙤𝙩 𝙨𝙪𝙧𝙚 𝙤𝙛 𝙩𝙝𝙚 𝙚𝙭𝙖𝙘𝙩 𝙣𝙪𝙢𝙗𝙚𝙧).This is obviously quite a difference. We were taken back when we were shown this particular page of information with the new price.However...Interestingly enough, 𝙧𝙞𝙜𝙝𝙩 𝙗𝙚𝙛𝙤𝙧𝙚 𝙩𝙝𝙚 𝙩𝙚𝙨𝙩 𝙙𝙧𝙞𝙫𝙚 𝙖𝙣𝙤𝙩𝙝𝙚𝙧 𝙡𝙤𝙩 𝙖𝙩𝙩𝙚𝙣𝙙𝙖𝙣𝙩 𝙘𝙖𝙢𝙚 𝙤𝙫𝙚𝙧 𝙖𝙣𝙙 𝙧𝙚𝙢𝙤𝙫𝙚𝙙 𝙩𝙝𝙚 𝙥𝙧𝙞𝙘𝙞𝙣𝙜 𝙨𝙝𝙚𝙚𝙩 𝙛𝙧𝙤𝙢 𝙩𝙝𝙚 𝙘𝙖𝙧. We assumed this was standard procedure at the time but then later felt as if this had been a 𝙗𝙖𝙞𝙩 𝙖𝙣𝙙 𝙨𝙬𝙞𝙩𝙘𝙝 𝙩𝙖𝙘𝙩𝙞𝙘 𝙩𝙤 𝙝𝙖𝙫𝙚 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧𝙨 𝙗𝙚𝙘𝙤𝙢𝙚 𝙖𝙩𝙩𝙖𝙘𝙝𝙚𝙙 𝙩𝙤 𝙖 𝙫𝙚𝙝𝙞𝙘𝙡𝙚 𝙤𝙛 𝙩𝙝𝙚𝙞𝙧 𝙘𝙝𝙤𝙞𝙘𝙚 𝙖𝙣𝙙 𝙩𝙝𝙚𝙣 𝙪𝙥-𝙨𝙚𝙡𝙡 𝙩𝙝𝙚𝙢. Note, many reviewers have complained of bait-and-switch tactics with this dealership (pictured below)We explained this situation to the store manager who empathized with our situation and told us there was nothing he could do, but that he would contact the GM for us.When speaking with the GM Kevin we were met with 𝙫𝙚𝙧𝙮 𝙘𝙤𝙢𝙗𝙖𝙩𝙞𝙫𝙚 𝙩𝙤𝙣𝙚𝙨 𝙖𝙣𝙙 𝙩𝙤𝙡𝙙 𝙬𝙚 𝙨𝙝𝙤𝙪𝙡𝙙 𝙤𝙛 𝙠𝙣𝙤𝙬𝙣 𝙗𝙚𝙩𝙩𝙚𝙧, 𝙖𝙨 𝙩𝙝𝙚 𝙫𝙚𝙝𝙞𝙘𝙡𝙚 𝙨𝙩𝙤𝙘𝙠 𝙣𝙪𝙢𝙗𝙚𝙧 𝙙𝙞𝙙 𝙣𝙤𝙩 𝙢𝙖𝙩𝙘𝙝 (𝙬𝙝𝙞𝙘𝙝 𝙮𝙤𝙪 𝙘𝙖𝙣 𝙖𝙡𝙨𝙤 𝙨𝙚𝙚 𝙞𝙣 𝙩𝙝𝙚 𝙥𝙞𝙘𝙩𝙪𝙧𝙚). 𝙒𝙚 𝙠𝙞𝙣𝙙𝙡𝙮 𝙚𝙭𝙥𝙡𝙖𝙞𝙣𝙚𝙙 𝙩𝙝𝙖𝙩 𝙬𝙚 𝙝𝙖𝙙 𝙣𝙤 𝙚𝙭𝙥𝙚𝙧𝙞𝙚𝙣𝙘𝙚 𝙬𝙞𝙩𝙝 𝙨𝙩𝙤𝙘𝙠 𝙣𝙪𝙢𝙗𝙚𝙧𝙨 𝙖𝙣𝙙 𝙤𝙣𝙡𝙮 𝙝𝙖𝙙 𝙨𝙚𝙚𝙣 𝙩𝙝𝙚 𝙥𝙧𝙞𝙘𝙚 𝙬𝙖𝙡𝙠𝙞𝙣𝙜 𝙗𝙮 𝙤𝙣 𝙩𝙝𝙚 𝙨𝙩𝙞𝙘𝙠𝙚𝙧 𝙞𝙣𝙨𝙞𝙙𝙚 𝙤𝙛 𝙩𝙝𝙚 𝙥𝙝𝙮𝙨𝙞𝙘𝙖𝙡 𝙘𝙖𝙧.The GM told us they would not be honoring the price and the best they could do was discount the car by roughly $1300, and if we had any further problems to take it to court because they have a better law team than us.𝙏𝙝𝙚 𝙂𝙈 𝙆𝙚𝙫𝙞𝙣 𝙘𝙤𝙣𝙩𝙞𝙣𝙪𝙚𝙙 𝙩𝙤 𝙚𝙭𝙥𝙡𝙖𝙞𝙣 𝙩𝙝𝙖𝙩 𝙩𝙝𝙚𝙮 𝙝𝙖𝙫𝙚 𝙗𝙚𝙚𝙣 𝙝𝙖𝙫𝙞𝙣𝙜 𝙩𝙝𝙞𝙨 𝙞𝙨𝙨𝙪𝙚 𝙧𝙚𝙜𝙪𝙡𝙖𝙧𝙡𝙮 𝙖𝙣𝙙 𝙨𝙝𝙞𝙛𝙩𝙚𝙙 𝙛𝙤𝙘𝙪𝙨 𝙩𝙤 𝙩𝙝𝙚 𝙢𝙞𝙨𝙩𝙖𝙠𝙚𝙨 𝙩𝙝𝙚𝙞𝙧 “𝙡𝙤𝙬 𝙥𝙖𝙞𝙙” 𝙡𝙤𝙩 𝙖𝙩𝙩𝙚𝙣𝙙𝙖𝙣𝙩𝙨 𝙢𝙖𝙠𝙚, 𝙧𝙖𝙩𝙝𝙚𝙧 𝙩𝙝𝙖𝙣 𝙩𝙖𝙠𝙞𝙣𝙜 𝙧𝙚𝙨𝙥𝙤𝙣𝙨𝙞𝙗𝙞𝙡𝙞𝙩𝙮.All in all the situation felt very dishonest and was a horrible first car buying experience.It’s unfortunate that in this day in age a multi-million dollar establishment would 𝙛𝙤𝙘𝙪𝙨 𝙤𝙣 𝙩𝙝𝙚𝙞𝙧 𝙗𝙤𝙩𝙩𝙤𝙢-𝙡𝙞𝙣𝙚 𝙢𝙖𝙧𝙜𝙞𝙣𝙨 𝙢𝙤𝙧𝙚 𝙩𝙝𝙖𝙣 𝙩𝙝𝙚 𝙪𝙣𝙨𝙥𝙤𝙠𝙚𝙣 𝙫𝙤𝙬 𝙤𝙛 𝙩𝙝𝙚𝙞𝙧 𝙨𝙩𝙞𝙘𝙠𝙚𝙧 𝙘𝙤𝙨𝙩 𝙞𝙣 𝙩𝙝𝙚 𝙡𝙤𝙘𝙖𝙡 𝙘𝙤𝙢𝙢𝙪𝙣𝙞𝙩𝙮.It begs the question of the dealership; 𝙝𝙤𝙬 𝙢𝙖𝙣𝙮 𝙥𝙚𝙤𝙥𝙡𝙚 𝙝𝙖𝙫𝙚 𝙩𝙝𝙚𝙮 𝙙𝙤𝙣𝙚 𝙩𝙝𝙞𝙨 𝙩𝙤, 𝙝𝙤𝙬 𝙢𝙖𝙣𝙮 𝙥𝙚𝙤𝙥𝙡𝙚 𝙬𝙞𝙡𝙡 𝙩𝙝𝙚𝙮 𝙙𝙤 𝙩𝙝𝙞𝙨 𝙩𝙤 𝙖𝙣𝙙 𝙬𝙝𝙮 𝙞𝙨 𝙩𝙝𝙚re 𝙣𝙤 𝙩𝙧𝙖𝙣𝙨𝙥𝙖𝙧𝙚𝙣𝙘𝙮? 𝙀𝙨𝙥𝙚𝙘𝙞𝙖𝙡𝙡𝙮 𝙨𝙞𝙣𝙘𝙚 𝙩𝙝𝙚 𝙡𝙤𝙩 𝙖𝙩𝙩𝙚𝙣𝙙𝙖𝙣𝙩𝙨 𝙖𝙧𝙚 𝙠𝙣𝙤𝙬 𝙛𝙤𝙧 𝙙𝙤𝙞𝙣𝙜 𝙩𝙝𝙞𝙨, 𝙖𝙨 𝙦𝙪𝙤𝙩𝙚𝙙 𝙗𝙮 𝙩𝙝𝙚 𝙂𝙈Exercise extreme caution when buying your vehicle here since 𝙩𝙝𝙚 𝙂𝙈 𝙡𝙚𝙩 𝙪𝙨 𝙠𝙣𝙤𝙬 𝙩𝙝𝙞𝙨 𝙝𝙖𝙥𝙥𝙚𝙣𝙨 𝙛𝙧𝙚𝙦𝙪𝙚𝙣𝙩𝙡𝙮 𝙗𝙪𝙩 𝙢𝙤𝙨𝙩 𝙥𝙚𝙤𝙥𝙡𝙚 𝙙𝙤𝙣’𝙩 𝙣𝙤𝙩𝙞𝙘𝙚 𝙤𝙧 “𝙝𝙤𝙡𝙙 𝙩𝙝𝙚𝙞𝙧 𝙛𝙚𝙚𝙩 𝙩𝙤 𝙩𝙝𝙚 𝙛𝙞𝙧𝙚”.

Had an appointment, took the car in on time and kept us updated as you progress and was done pretty much within the time frame they advised

It was our second time there and always is the best car shopping experience we have ever had!!! Christian was so helpful with everything, we are not planning to change for another agency any time soon!!

Good experience. Robert kept me up all the time. Always smiling and kind.

My husband, John and I came to Royal Buick and Cadillac to test a Cadillac SUV and bought a Buick Enclave and had a great salesman Derek was terrific

Read many reviews that were filled with great praise, however, my experience was very different. I called and first spoke with Alex. I knew I wouldnt make it to the dealership and said I would call back. My calls were never returned. I then spoke with Ryan, and emailed all my information regarding my trade in. Again, my emails were never answered.I guess Royal doesnt want my business or my money.

So it is Friday at 4:30 and my truck decides to start acting up. Same symptoms I already had fixed at another dealership. I arrived at Royal Buick GMC Hauling a very large trailer. Immediately I was greeted by Justin the Service Manager and Travis the Service Advisor. They bent over backwards to get my truck repaired and me back on the road. I did not buy my truck there and normally when you don’t purchase from that dealer you are not a priority but not with these guys. When I am in the market for my next truck I will be talking to them first. FIRST RATE SERVICE ALL AROUND. Everyone was friendly I would highly recommend this dealership.

I have been driving the Audi I bought from Royal for about three weeks and I’m absolutely in love! Not only is the car everything I wanted but the staff was extremely helpful, I never felt pressured, and the finance department made the experience quick and seamless. They brought the car and paperwork to me and I never even had to step into the dealership. I definitely recommend Royal if you’re looking to buy your next vehicle!

I think Derek is a great salesperson because he listens to his customers and always tries to meet their specific needs.....

I just want to take a moment to thank Travis Robinson and Quentin Almgren for the truly superior service they provided to me when my vehicle needed a complex repair. Travis and Quentin went the extra mile for me in taking care of my needs, and truly deserve recognition for a job well done! You both have made me a lifetime Royal customer, and I will highly recommend Royal to my friends and family. Outstanding job, gentlemen! -Mike D.

Car delivered to my home. Sales consultant was very professional; explained various options clearly, and answered all of my questions. A very smooth and hassle free experience.

I have been doing business with Royal for over 5 years.Great service, friendly and professional staff. Sean was outstanding to work with. They always go the extra mile for customer satisfaction .

Watch out for Edwin and thi the manager they will do anything for a sale,,, excuse me fragulent ??? Thats why I know the sales mans name and the thief of a manager u have I had the worst experience at this place, and now just because they got a one star they wanna say its fraudulent review, if its fraudulent Edwin is the short Mexican guy and thi is the tall white man that always wears a suit is that enough details for uI sat in edwina desk which is located on right when u first enter the bulding u still think this fraudulent???? U want more details lmk

Service DepartmentMade an appointment for a recall to a GMC Canyon recall. They couldnt find the appointment. They failed to send an email that had a reference number. It took one hour to finally find the appointment. The exterior area of the service department was full of trash..

I bought my GMC ACADIA from them just a few months ago and it was the best, easiest and most rewarding car buying experience I have ever had. I had a female salesperson that I cant remember her name to save my life but she was so great. The only issue I have with the vehicle is the interior is falling apart a bit BUT it is covered by the lifetime warranty so 5 stars all the way!!!

These guys are fantastic beginning to end. No pressure, just fantastic communication and customer service throughout the buying experience.Royal has honest and fair pricing. When other dealers are adding obnoxious market adjustments during the post COVID microchip shortage, or adding absurd paint and fabric protection packages, Royal charges a very reasonable amount for window tint and tile.I had the pleasure of working with Christian Heredia and Scott Chambers. It was such a smooth and quick experience.

Chris is the Best Service Advisor!Susan at the check out desk is ALWAYS so pleasant and remembers peoples names! It is always a pleasurable experience. They do free trip checks.Sn

Update** thank you to Justin & Travis for working hard to make the situation right with our car. We appreciate it.Previous 1 star review - Id give no stars if possible. We replace our AC condenser brand new through dealership costing thousands and a little over 2 years later same exact part is broken and we need a new one and it will cost full price because it is over 2 years since the replacement. They dont back up their work and are putting in brand new parts that just happen to break right after warranty expires....

Scott Abbott was great. Best car purchase experience I ever had. I highly recommend you ask for Scott Abbott personally.

Want to thank Julio Olivas at Royal Buick for making our car buying experience go both smooth and easy. Would truly recommend him to anyone wanting great customer service and quality person. He pays attention to detail. He made this experience one of the best! Thank you Julio!

Great service! My salesman Edwin Garcia was very professional and helpful. He worked wit me and and made this whole experience a great one! I would definitely refer people to him!

Always great service thank you Mike

I was very pleased with the service I received. I took the truck I purchased for two test drives to make sure I wanted this truck. My salesperson, Scott Abbott was very attentive, thorough and easy to work with.

WOW. Ive bought many new cars over the years, and this experience (by far) was the best Ive ever had. Purchased a new Buick Envision yesterday and my single point of contact throughout the entire sales and financing process (very refreshing) was Thomas Warbaunsee. Royals no commission policy meant no unnecessary upsell pressure and he was able to help me find the exact right vehicle for me. Very professional, friendly and attentive to my time constraints. I highly recommend Royal for your next car purchase!!

Brian Benford was outstanding he provided quick fast service. Im from El Paso, Car was ready when I arrived. Paperwork was quick. Car was detailed and fully gassed. I would definitely recommend him to friends and family.

Completely satisfied. Derek was as attentive as a man can be. Zero pressure with outstanding recommendations to achieve superior value. I told him that I needed to feel the love and he fully achieved that. He was very skilled at listening to my wants & needs.Job well done and I couldnt be happier.

Service needs improvement. When I call nobody answers. When I call the front desk they transfer me to service and nobody answers. This is typical of GMC and Im tired of it.its months later now. I just called again because I needed help and nobody answered. I called back and someone answered and I asked for the service manager. They chose not to speak to me. This place SUCKS.

Roy Ruggiero the salesman help me pick a suv that i love and that fit my budget. He also helped me get better insurance for the SUV. Being Diabetic I was told that onstar will help me. I needed it since having emergency contact is important to me. Also having extended warranty will help me save money in the long run.

Eric took very good care of me with a warranty issue and Susan was a gem when I came to pick up my car. Very happy with the excellent customer service at Royal Buick /GMC Tucson.

I just bought a new GMC ELEVATION from Royal Buick. My salesmen were Ryan Lapotosky and Roy Ruggiero.These guys made my New Truck Buying Experience a good one. I explained to Ryan I was in a different city and at work so we did all negotiating via text and email. Very smooth very professional. When it came time to sign, Roy had our paperwork ready and it took about 15 minutes to sign and we were on our 2 hour drive back home in our new truck.I had been researching and negotiating with dealerships for 7 months prior to Saturday and ROYAL was the only place that was willing to help me meet my comfortable financial goal.I will recommend ROYAL and the 2 guys to anyone I know wanting to buy a new vehicle.Thank You Ryan and Ron

We had a very good experience my wife and I Roy took care of us also the people at Royal Buick very considerate and helpful if I ever needed another vehicle I would go back there my wife and I appreciate all the concerns that they took care of thanks again

My wife needed a new car and found 2 she loved here. Roger Selby was our salesman and was awesome! He answered all of her questions and had the patience of a saint! She took 2 days to make a decision and Roger never pressured or hurried her in anyway. I will definitely be buying my next vehicle here, loved the no hassle approach and no bei g pressured! Also the car she decided on was priced cheaper then anywhere else.

Great customer Service, thanks Julio

Theyve done a great job at attempting to fix the mistakes made at Champman. Staff is very friendly and they provide great customer service.Hopefully we can get it going after about 7 weeks without our car!! 🤞

Unforuntantly I would like to say that yesterdays visit 5-11-21 was as good as all other services Ive had at Royal GMC.I do much of my own mechanical work but this particular issue has become a real problem, BRAKES. The rear brakes on this 2007 Sierra are of a different setup than the old type brake shoes that most of us backyard mechanics are used to and yes there not disc brakes. They have some W shaped tension spring that goes from one shoe to the other, odd setup to say the least. The issue is that this vehicle is just about to go thourgh its 4th pair of rear brakes, a vehicle with 80,000 miles and no theres no hot rodding!!Now,I took it in to have the brakes replaced and I brought replacement drums for it.I asked the service advisor to replace the shoes, check leaking wheel cylinder and put the new drums on, this on a Friday. The vehicle went unseen by Royal Friday and Monday and I received a call Tuesday morning saying the truck was ready and good news the brakes just needed an adjustment and the axle seal is not leaking. AXLE SEAL??? Who said anything about a axle seal, NOT ME.So for 85$ the brakes I asked to be changed were merely cleaned and adjusted.It will be difficult for me to want to deal with Royal again. SORRRRRY.Alright,Im back to fill you in on what transpired after this post.Received a call 5/13/21 10am from the service manager expressing his concern over the service I did or didnt get while at Royal GMC. I wasnt going to go back however after the adjustment the brakes were worst off than before my visit and basically had to go back. The service manager knew that I was coming in and looked forward to my arrival to talk about my comment and of course my concerns. After our chat the service advisor assured me that the brakes issue would be addressed and a remedy would be found., and to me replacing the brakes and find the leak in the wheel cylinder was it. The wheel cylinder leak couldnt be located....at first... and were just about to complete the brakes job when as fate would have it started to leak. Hallelujah!!!Royal not only repaired the leak but also made sure the other cylinder wasnt going to be an issue. KUDOS.Thanks to Travis, Justin and the Royal team behind themILL BE BACK !!!Hope you enjoyed the sweets.

Ive owned my 2018 Yukon Denali for two years and could not be any happier with the experience. The sales team got me just the truck I wanted and the entire process from that point has been top shelf. Service is easy to schedule and the team that greets you and gets you set up in the lounge is always friendly and informative. Great vehicle and a dedicated team all the way around!

I brought my 2012 Yukon SLT in for an oil change and tire rotation after buying my truck used from another dealer across town. The receptionist answering the phone, the service manager who checked me in, and the sales guy who showed me a similar truck (but newer) all gave me the best experience I’ve ever had at a dealer in Tucson.I actually kick myself for not buying a truck here first and foremost. I would’ve payed a premium to get the service I’ve had here and this is only my first experience. Don’t bother going to Quebedeaux. Seriously... Just go here.

On Sept. 14, 2019, we leased a car from Royal. Im giving this two stars because our salesperson, Rudy, was terrific but it went downhill from there. Royal agreed to make our last payment in Oct. for the car we were trading in. On 11/14, Mark called to get the final payment amount again. On 12/13, GM Financial called to say they were reporting us to the credit bureaus since the payment had never been made. After numerous calls to the dealership and several emails to the owner, we were told repeatedly it was being taken care of. We told them on every call or email that we wanted something in writing from them that this was completely their fault since we have outstanding credit. We talked to GM Financial in the middle of January and they still had received nothing from Royal. After more calls and emails to Royal, we finally got a letter from GM Financial on 3/31 that the payment had been made and our credit had been restored. It took 6 months, numerous calls and emails to get this cleared. Again, we asked Royal many times to simply write a letter on letterhead for our file explaining this was their fault in case anything ever came up on our credit again. It is a very reasonable request but to this date, 8/12/2020, we have never received any letter or apology from Royal, even though several people lied to us and said the payment had been made. Very poor business practices. In addition, we went to the service department once, and we waited outside for 25 minutes for someone to check us in, even though we were the only people in line and had an appointment.

Cant say enough about my first service experience at Royal GMC! They repaired an issue with my Diesel DEF tank and even though my truck is recently out of warranty the repair was covered!!! Of course it was nice to get this done at no charge but they also handled everything else perfectly. Great place. David Park was my service advisor.

I had the greatest experience here! I was a first time buyer without any established credit. I expected a big challenge in finding a car that I liked at monthly payment I was comfortable with. But my expectations were exceeded! I highly recommend Jesus in helping you find the perfect car for you, although everyone I came into contact with here were great! He went truly above and beyond and was very open and honest with me. I have already recommended friends to come here and would 100% work with them again!

I discovered what appeared to be an oil leak. I came in and spoke with Travis and Dave. Both were extremely helpful in explaining what would be done. The will go back.

Scott and Ahmed are amazing!! I purchased a Yukon Denali four days ago and Scott made the purchase seamless! From the weekend test drive to picking up my trade-ins because of my busy schedule, I have never had a sales experience like this at any other dealership. Ahmed sat down with my husband and I go over our payments and warranties and had us out of the dealership within an hour. Thank you guys both for making this car buying experience an amazing one!

Super friendly and thorough!

We had a seamless purchase experience with Aaron Rubio at Royal Buick GMC. Royals philosophy with with the auto buying process is honesty,being fair and transparent, which removes the unnecessary stress and burden often associated with buying a vehicle. Aaron certainly embraces the Royals philosophy therefor our whole transaction was a joy and we look forward to being part of their family. I have purchased several luxury vehicles in the past from other dealers and appreciate the difference that Aaron and the Royal team offer. Its almost like a hybrid process of Car-Max and a Luxury dealer. My purchase price was excellent, the trade-in was fair and we felt as if we were the most important people in the dealership. Keep up the good work, Im sure will do this again!

My GMC Savana cube truck broke down on a delivery to TX and I needed it fixed asap. Royal got me back on the road in a timely manner with a quality repair. Service advisor Chris was great and mechanic Josh explained everything in detail before and after the work. Thumbs up!!

I must amend my previous review of Royal Buick with an apology to Ryan. After my phone conversation with Ryan this morning, I looked in my spam folder and there they are,the answered emails from Ryan. Technology failed me...Again, please accept my apologies.

Jesus, sales rep, was absolutely wonderful to work with. I hope that this review does him justice! My husband and I were looking to upgrade our SUV to fit our growing family. He was so wonderful and made this experience during this uncertain time a positive one. He went the extra mile (literally) for us. He was knowledgeable, helpful, and there was no pressure. He really was looking out for our best interest and got us a wonderful deal. Im so happy that we decided to go with Royal and met Jesus. Thank you so much and we really appreciate all you have done for our family.

We had an enjoyable experience. No hassle no stress!! Thank you Roger Selby, it was a pleasure meeting you and appreciate you assisting us with our purchase. You are very professional and knowledgeable of your products. Glad we were able to involve some humor through the process. We will definitely recommend you and Royal Buick GMC.Vic & Karen Martinez

Very helpful. If you need something done, they will get it done. Friendly and professional sevice.

Derek got me a great deal that I didn’t think was possible because other dealers said they couldn’t help me. He was very knowledgeable and made it very easy. The staff was very polite and greeted me immediately!

I cannot say enough how satisfied we are with this place! This was definitely the best car buying experience I’ve ever encountered. Jason met us outside when we first got there and asked what we were looking for. Within minutes, he had it pulled up to the front ready for the test drive! When we got back, the process was quick and easy and definitely one for the books. We went out for a bite while the truck was being detailed and when we got back, Jason let us know there was another lien holder that got ahold of them that cut the interest we would be paying in half! He took that extra time out of his day to help us with the paperwork just so we could get a better deal and he did NOT have to do that! If we ever need a new car again, this is 100000% going to be the place we go to. Thanks Jason for all you do!!-Alicia and Marco!

Fast, easy no problems I said wat I want and they match!! Julio olivas was 👍👍

Took my 2019 GMC 3500 HD for a recall and a warning light for Service Trailer Brake System.I am very satisfied with the service I received here at Royal GMC! Evan, my Service Advisor stayed in contact (2x/ day) with me throughout the repair process. He kept me apprised of the progress or lack of it.The staff I came in contact with was friendly and answered any/all my questions.Special shout out to Gracie for help with my loaner car! She is a professional yet friendly. She made the process easy and enjoyable.I highly recommend Royal GMC service!Thanks again Evan for your professionalism and concern!!

Evan Campbell and his service team are top notch! They took a nightmare situation and turned it into an easy and pain free experience. Evan also kept me notified throughout and really went out of his way to ensure my car was fixed in a timely manner. I cant thank these people enough for all theyve done and, i will be taking my car to the door any future repairs. Customer service at its finest!

My wife and I recently purchased another used vehicle from Royal and once again could not have been more pleased with the value of the vehicle we purchased and the car buying experience. Both Alexis and Garrett were top shelf in assisting us with our purchase. This is just another example of why we continue to purchase our vehicles from Royal and will continue to do so in the future.

After shopping at several dealerships I made it in to Royal, in searchof a new truck. I was pleased with the low stress, low pressure atmosphere there. My sales Rep, Lionel was extremely helpful and very patient. He answered all my questions, and let me free range around the lot with no pressure or time constraints at all. After sticking my head in several trucks and a test drive I made my decision. Everything that followed was seamless and relaxing. A big thanks to Lionel, and the rest of the Royal family.

We just bought a Buick from Royal Buick GMC. Brian was our salesman and was incredible! He is very knowledgeable, not pushy at all, and helped us get the car that had everything we wanted and more within our budget!! We are so impressed. We live in Phoenix, but I’ll drive to Tucson again if/when we need another vehicle because the service was so great!

I recently went in to Royal Buick GMC. I was immediately greeted by Derek. He was personal and trustworthy. We went for a test drive and it was great. No pressure- typically through a five minute test-drive the sales person is already financing the car for you. Not Derek, he was very happy to show me all the features and asked why I was in the market. He did active listening and was spot on. Long story short, I saw some options and cars that were interesting. I ended up purchasing at another dealership. They had exactly what I needed and wanted. Instead of letting Derek spinning his wheels I went there this morning to inform him. He was amazing and understanding. Secondly, he didn’t rush me out the door. Great experience!

Krysta, sales rep, was so helpful and patient! She let us drive a variety of suvs until we bought the one we love!💖 Thank you for great price and customer service!

This was the best experience Ive ever had purchasing a vehicle.... I felt the process was as painless as can be and did not take very long with the paperwork. We both were able to be patient in getting the very best deal possible for the exact truck i wanted. Derek Deckens was very efficient, professional and helped make this process enjoyable. I personally thank Derek as well as the whole Royal Buick GMC team for a great job done. I would recommend to anyone to purchase a vehicle at this location!

The companies of Royal are simply awesome! Customer is truly serviced with satisfaction and my needs up front. Derek my salesman was Epic. Thank you for making my shopping experience outstanding.......Peter

My experience with Royal Buick was unlike most dealerships. Chris Hererdia was incredibly helpful. He was very upfront with pricing and answered any questions I had.On top of honesty, he was easy to work with. I ended up buying a new truck; which they drove down from Phoenix for me. I am very impressed with their integrity and hard work. I look forward to working with Royal Buick in the future!

It is always a pleasure to see Susan check me out. She is the sweetest ever! I was sad to learn she will be retiring in July! Also Eric was amazing with getting my vehicle serviced. Thank you. I’ll miss you Miss Susan!

If youre looking to purchase a new car, take a drive to Phoenix instead. Youll save THOUSANDS!All the salesmen I dealt with were very bad at communicating. Super slow responses. About $4000 higher than Phoenix dealerships for a new SUV.Edit: Thank you for the advice. I bought from the Phoenix dealership and paid what they quoted. No surprise charges/fees. I can send you the numbers I paid. And there isn’t that much variation in the price of a Terrain SLE (not $4000 worth)

Chris, our service advisor is always friendly and helpful.Susan Tobin-Hunter was extremely helpful when we found out that Royal gave a 10% discount for military service, which we didnt know about but qualified for, and we had already paid our bill. She went out of her way to note the account for a credit to be applied with the next service. Her efforts were greatly appreciated.

I want to thank Scott for all his attention and good costumer service in the process of buying and getting my new vehicle.Highly recomend this dealership to buy your new vehicle.

We have been going to the service department of Royal Buick since moving back to Tucson over 6 years ago. We are so appreciative of the knowledgeable, courteous and professional service we get from Mike V, Rocky and Susan. They truly go the extra steps to make sure your questions are answered, your vehicle is taken care of and that you have a positive overall experience each time you take your vehicle in to get it serviced.

I had a GREAT buying experience at Royal Buick on Auto Mall Drive, and that is saying a lot for car shopping…Each person I worked with, from Sales to Finance, was professional, knowledgeable and genuinely friendly.ZERO pressure, the Sales Reps do NOT work on commission.Financing was no hassle, they are straight forward and work quickly to secure financing.I plan to purchase my next vehicle at Royal Buick!

Royal Buick has the best salesmen and management and customer service I ever experienced. Derrick Deckens is one of Royal Buicks best salesmen was very professional, helpful in selecting a vehicle. My parents bought a vehicle thru him and my uncle and they recommended him to me and I found the vehicle of my liking thru him. I immediately fell in love with the vehicle. Everyone was so helpful in the buying process and Derrick was so helpful and professional and nice. I rate 5 star excellent service to Royal Buick!!

Today while dropping off a relative at the hospital for surgery, the light came on, low tire. We went straight to Royal Where they found nail in tire, after explaining that we need to go and pickup our relative soon, they got the tire fixed in no time ! Things like this is why we like Royal & would recommend to anyone to buy a car there ! Thanks Royal !

My wife and I purchased a vehicle from Tim Funderburg. He was professional, sincere and helpful on all our questions. It was the best experience we have ever had purchasing a vehicle. This was our first experience at Royal GMC but not our last.

Brian is the BEST car salesmen I’ve ever worked with! He was friendly and helped me find a car that fit my budget, but also had everything I was looking for- and MORE! I was very impressed! We drove over an hour to Tucson, but I’d do it again!!

I am a regular customer and will be as loyal as they have been in the service department ever since I started coming almost 10 years ago. Chris S. is my service consultant and I cannot wish for a more honest, caring and helpful person. Chris has never advised me to do or not do something unless it is necessary for safe and continued operation of my car. And Susan at the front desk has been so conscious of making sure I get rides when the wait might be long, keeping track of where the car is in the service process (Chris does this too) and offering to make sure I am comfortable when I am there. Royal will continue to be my place for service and one day, when and if needed, will also be where I would buy a car.

I found a vehicle online and went in for that exact vehicle and Roger Selby made it happen! Very happy with my new GMC Yukon and the customer service received. Recommend Roger! He knows his GMCs :)

Car buying is an enormous financial decision, which kind of turned me into a nightmare customer for car dealerships. I was replacing a 20 year old ford explorer on its last legs, and wanted some type of SUV or SUV crossover. I visited multiple dealerships and test drove most types of vehicles in the smaller SUV segment, and maybe if Im motivated later Ill drop a review on the shopping experience at Jim Click, Precision Toyota, OReilly or Autonation but for now Im going to focus on the guys that actually earned my business, Royal GMC. There is a corny old saying that the difference between ordinary and extraordinary is just that little extra, and in many ways Royal was willing to go the extra mile. Their salesman Derek Deckens was polite, punctual, had an excellent sense of humor, and was incredibly knowledgeable about not only his brand, but the other vehicles we were shopping as well. He let us test drive both a preowned Terrain and an Acadia that was recently traded in, both of which were priced well below competitors on carguru and autotraders, and below blue book. My wife and I absolutely loved the Acadia Denali edition but there was a problem. The former owners of the vehicle were smokers and while I couldnt really smell anything, my wife found the odor to be absolutely overpowering. Derek moved heaven and earth to get the car an ozium treatment, and then afterwards even let us take it out for a day to really make sure the smell was gone. When we finally decided we were going to get the car, they didnt try to do any of the shady dealer type things we had seen at other places (like try to charge above their advertised price for window tint on a used car, looking at you OReilly and Precision), gave me more than expected for my 20 year old trade in, and hot damn they even had the courtesy to fill the tank for me. I havent had a chance to use the service department yet but will update the review when I do.

Derek gave us the best experience when finding and buying a new vehicle. He is extremely knowledgeable. He took so much time answering questions and showing us everything on our new vehicle. If you are looking for a vehicle go to Royal Buick GMC and definitely ask for Derek.

No pressure sales team. I havent bought yet but when Im ready I will be coming back to here over others purely for the service alone! Youve got a great team here!I went down the road to a competitor and got a different, less than stellar experience.

I have never written a review for anything before but the excellent customer service of Tristan and the manager Dan needs to be mentioned. I worked with Tristan about a week to find a SUV for myself. Not once in the entire process did I feel any sort of pressure to buy. We had been to about five other dealerships in Tucson and had only experienced this level of customer service at Royal GMC with Tristan. He listened and never tried to up sell when he knew my comfort zone. Thank you TREMENDOUSLY to both Tristan and Dan. I will be recommending you to anyone and everyone in the market for buying or leasing a vehicle.

I want to thank Susan for the wonderful care and friendship that I have with her. She is always helpful to get things done.I also would like to thank Mike V in service for the outstanding job that he has showed me over the years. Give them both a raise. I have been a customer for many years.

Everything was smooth and easy. We started with Lu and he walked us through cars he would recommend based on the features that we were looking for. Nicole helped out and made sure that everything went smoothly once we narrowed down our search. She was professional and has been great in following-up to ensure everything is going smoothly with the car.

It wasnt in the plans to purchase another vehicle at this time. But what is it that they say about the best laid plans of mice and men. We had picked out a vehicle at another dealership but it was sold before we could put our finances in order for the unexpected purchase. So in researching this type of vehicle I found one at Royal Buick GMC. Went down last night to see what we could do and ended up purchasing this one. Went in today with the down payment. They had detailed it and had it sitting on the patio in the shade. We got a cap and a water bottle. Then as we were finishing up they gave my wife a Dozen long stemmed Red roses and a three month subscription to Sirius radio for free. It was the most low key sale and experience ever at a car dealership.

Ive been coming to Royal Buick GMC at the Automall for 4 years now, right after I bought my GMC Terrain. I have always had a very pleasant experience with every visit. Today I was thankful that they were still open through all this pandemic stuff, and I was able to get my car in and serviced in an hour. I would like to personally thank Susan, Eric & Josh for taking such good care of me and my car.

This is by far the best GM Certified dealer that I have visited. I tried going to my local dealership for service and it was a horrible person. If you need a good service advisor ask For Evan Campbell.

They are the best dealer that I have ever worked with: courteous and proficient. (They also have great treats to eat while waiting!). Each customer is given a rep who serves all of your appointments and gets to know both you and your car; my rep, David Rupp has done a marvelous job. Susan, the cashier, must be from Iowa since she is so friendly.1

Bait and switch! If they cant get the numbers correct in a advertisement.. Why trust them for a purchase! Wasted time!They need some training! False advertising!

I highly recommend this chain of Royal.I recently participated in a lease pull ahead in order to get into a newer car for our growing family. As the son of a GM employee, Ive been around dealerships my whole life and have seen the good and the bad. Unfortunately, multiple GM dealerships in Tucson have been horrible from past experience. I hadnt tried Royal Buick-GMC-Cadillac yet, so I decided to give them a shot.I inquired VIA email and received almost an immediate response from Roy, one of their salesmen. I told my story to Roy and made it clear I wanted to come feel the dealership out before I purchased a new lease. He answered every question, was available when I needed and kept in touch over multiple months until the time was right.We ended up taking home a GMC Terrain yesterday and were ecstatic with our service. Ive finally found my GM dealership in Tucson. We will be purchasing our future cars from here.

Best place to go to purchase a vehicle. Everyone you come into contact with are welcoming. This is not a dealership with overwhelming, overbearing, make you want to run away. Expect the exact opposite. Amazing!

Alexis was great and I appreciate the consideration that was given to help find exactly what I wanted and needed in a vehicle. She never pressured me, was a great communicator, and easy to work with!

Great service department. My service rep got me in and out quickly even though ias a little late for my appointment. Grace and Susan were fantastic. They were able to get my discount applied and were very courteous. Ill be back next time I need the truck serviced.

I have been coming to Royal Buick for a long time. Make in service is always ready for me and willing to help me all the time with my truck issues. Susan at the front desk what an amazing person to deal with, its always a pleasure coming and this people why people if they treat me like a friend, therefore I have my friends here at Royal Buick come and meet Mike and Susan.

We were looking at trading in our Ford Flex for a used 2019 Flex with all the bells and whistles. We found that one at Royal Buick. Kyle contacted us in the lot and showed us the Flex we were looking at. Kyle was easy to talk to and answered all of our questions. He gave as fair offer on our Flex and sold us the Flex we wanted at very good price. It was a very easy transaction. We will buy again when we trade in our other car and based on my experience with Kyle, he will get the first shot for my business.