George Karahalios offered us the best car buying experience thus far! He was patient with all our questions and took time working with us. We purchased a used Lexus but were treated with the same attention and care as someone buying new car. Would highly recommend George and Lexus of Tucson!

From the very beginning Christopher Andrews was patient and answered all the questions I had about the NX300 in the purchasing process. He was able to bring the car down to me to try because my present car was being serviced. It was the easiest car buying experience that I ever had - no pressure, no haggling over price - just a pleasant and easy experience. Thank you, Christopher.

It is and was a pleasure to do business with these folks. Mark was awesome, no pressure, answered all our questions and was involved throughout the process. Rick, the finance guru, got through that tedious process with a sense of humor and again no pressure. Even though we paid cash, there was considerable paper work, but Rick got through it as painlessly as possible. Finally, Caleb (without notes!) took us through the many technological features and as we drove off, we, at least had a basic understanding of how things work. (Still need to do much studying of the manual). Our previous Lexus was purchased in California. After moving here 5 years ago, Lexus at the Auto Mall serviced that car. They have a great service team. Service advisor Brian Ogle will take care of you. So, we are proud owners of a new LX350 and appreciate all the help we received at Lexus at the Auto Mall.

Yesterday I took my car in to the service department to have the usual maintenance done on it. I was given a loaner car to use which I had in my possession. I drove it to the parking lot of a hair salon. It was in the lot for approximately two hours, dropped items off at Goodwill and then returned the car to service department when the car was finished. After I left I got a call from Lexus saying that there was a crack in the driver’s side window. This is definitely a case of he said she said. I know for certain that I did not do that while I was driving the car. Don’t know what happened when the car was parked in the parking lot of the salon but this little incident is going to cost me approximately $800 now for the use of a loaner car. Never again will I take my car there for service again.

My wife and I had recently purchased a vehicle from Lexus of Tucson at the Auto Mall. I’ve purchased multiple vehicles throughout Tucson and Phoenix, I have honestly found my favorite experience. We were able to feel comfortable from the moment we were greeted. Not once did I feel pressured or persuaded to make a decision that I wasn’t ready to make. Our salesman (George Karahalios) was professional, courteous and positively accommodating. The sales manager was also friendly and genuine.I felt at ease during interactions with the sales team and confident in our purchase. The sales team are top notch and would make any management proud. I would highly recommend doing business with Lexus of Tucson.

Very impressed sales team was great. sales manger very professional i will be back to buy my next vehicle here !! great experience

Peggy is one of the most honest people that you can have as a service advisor. If you need service at lexus of tucson at the auto mall please let her know Guillermo Hernandez sent you. She is such a genital soul.

Starting in early December we started working with George Karahalios for our dream luxury car . I lost count on how many cars we discussed and test drove …new and used. George was super knowledgeable about cars and patient, helping us refine exactly what we wanted in our dream car . One day as we were coming back from yet another test drive and spotted a car and said …that’s it ! One small glitch : the car belonged to another customer and was not for sale . Shucks …it was perfect ! He’d see if he could find another just like it …but later surprised us by tracking that exact car down and learning it would be traded in later that month for a brand-new Lexus . He guided our dream car through the certification and detailing steps and made it happen in record time … It’s our RX 350 now !George was great throughout the whole process, from helping define what we wanted, to convincing us we didn’t need to settle for less-than-perfect, to obtaining financing and teaching us the bells and whistles on the car . There was no pressure, just helpfulness . We’d sure recommend him to anyone looking for a very knowledgeable, friendly and helpful salesperson. Thanks, George !

These folks know how to get you into an amazing car.

Salesman Kris Bowman and Finance manager Rick Morreales are top of the line men. If I could give them 10 stars, I would. I mistakenly tried another car brand after driving a Lexus RX 330 for over 6 years. I only had the other brand car for 4 months so trading it in so soon wasn’t the easiest thing to do. Kris and Rick made the process painless and exceeded my expectations. They went above and beyond to get me back into a Lexus and coupled that with a great deal on an extended warranty. They have earned Lexus a customer for life. This is a very respectable operation and I will confidently recommend them to family and friends.

Looking to buy a Lexus. We were well served.

Way better than the other dealership. This guy walked the lot with us, instead of looking at the website and trying to show us cars that werent available. It speaks well of Lexus that there are not many used cars available.

What do you mean you cant buy a Mercedes at a Lexus dealer? Worked wonderfully with Allison Murphy and she went to bat for us like there was no tomorrow. Rick the F&I guy was a pleasant surprise as we had worked with him when he was at a previous dealership in the same family of stores. Dont trust too many, but hes worthy of MY praise.

We recently leased a Lexus RX 450h SUV. During this Covid-19 season, we were concerned about doing this safely. We asked to meet outside during our initial visit, and it was no problem. We were able to test drive without the salesperson in the car. When we came back to sign papers, everyone inside was wearing a mask at all times and everything was sanitized and done as quickly as possible. There was no pressure to make a decision; it was all very pleasant.

Lexus vehicles sell themselves, it’s WHO is selling them that makes the difference ! Go see Christopher Andrew’s and the staff at Lexus of Tucson if you want a seamless transaction ! The roses at time of delivery was a great touch ! Thx again !

Super luxury experience! You can actually find other makes there at good price. No pressure at all and pretty fair deals.

What an incredible experience working with Lexus of Tucson. Let’s say I did my homework and I’ve been around the block on car shopping and haggling through dealers... but then I never owned a Lexus, what was wrong with me??? Perhaps each Lexus dealer is amazing as I’ve not had a bad experience in the multiples I talked to in Arizona and our of state shopping for this car. I looked for over a month for the ES hybrid/ES350 and came across this one at my local dealer which I didn’t think would happen in the little city of Tucson. I spoke with Jonathan over the phone after a couple email correspondence and he took plenty of time to explain features and discuss stock in his store and the partnered east side Lexus... this is the first time I’ve seen two Lexus work together for certified used inventory, so it’s worth shopping this business for their shared inventory. Oh also, their mobile website was thorough and quick to shop. Overall the entire experience from initial shopping to no haggle sale and no stress trade-in, the final purchase which was quick and seamless, and even the dreaded warranty offerings were thorough yet short and sweet enough to not get mad at it. Bravo Lexus of Tucson. 10 star rating, though I can only give 5 here. Fantastic job Jonathan!One other note, after purchase the service promised for “WE OWE YOU” didn’t just touch up paint on the front/rear bumper because they couldn’t make it perfect so they repainted them. I was provided a gorgeous loaner with all the same safety plus features and they worked ahead of schedule to return my purchase to me along with programming windows to roll down via key fob. Great job service department and Peggy Maben! What a fantastic and friendly lady!

They always treat you with the utmost courtesy wither you are having your new Lexus servised or buying a part for 25 year old Lexus.

I called Lexus of Tucson to set up an appointment to view and test drive a 2021 ES-350. I did not have a contact so my call was given to Kris Bowman who was available to take my call. I could have not been more please with the contact that I was given. Kris was very knowledgeable and was able to answer all my questions and was extremely professional in his approach. Two days later I met Kris at the dealer and later that same day I had leased a 2021 Lexus ES-350. I met the sales manager Adam Bredenkamp, my future service manager Peggy Maben, and Rick Morreale prepared all the paper work and explained the lease program in a concise and complete manner. I would recommend Lexus of Tucson for anyone looking to purchase a new car. I am looking forward to my future interaction regarding service of my new car and am sure I will not be disappointed.

5/7/2019: Its been 7 months, but my Land Cruiser is back from the body shop.On October 4, 2018 I purchased a nice 2002 Toyota Land Cruiser with an incredibly meticulous Car Fax; the car was as perfect as any 16 year old car could be.As an out of state buyer I was concerned about relying so heavily on photos, the Car Fax, and the salesmans descriptions. The salesman was thorough in conveying every minute scratch or dent, and even sent pictures of the small crack in the plastic rear bumper, and faded paint on the body molding.The car arrived with the rear spoiler ripped off of the roof, gouges where the spoiler contacted the rear hatch and dents and scratches from the rear to the front. I got a damage estimate to have documentation that the damage is extensive. There is $2200 damage that no one is accepting responsibility for. I have photo documentation of the vehicle the morning before it was loaded on the transport trailer and photo documentation of the damage after the vehicle was unloaded.Clearly my concerns were not unfounded. The failure to accept responsibility for damaging a buyers property is reprehensible and fraudulent. Online buyers beware!For 4 weeks I attempted to get a resolution to this problem through phone calls and text messaging with no success. Spitali Transport stopped communicating with me the first week after I told them that their suggestion that they could buy a spoiler off of EBay was an insult and no professional way to handle a damage claim. The agent who actually transported the vehicle told me that he would rather settle it in court. When I told your salesman about my experience with the transport company broker, their agent and their lack of integrity, he said that he has shipped over 20 vehicles with them and never had a problem. Later, your salesman told me in a text message to let him know if there was anything further that he could do, and then he stopped returning my calls and clearly did not forward this problem to you. I told him the first week that I would use any and all resources available to me to get some kind of satisfaction from this.Now, On November 5, I responded to a phone call from Spitali, apparently prompted by you after I posted this review. After I spoke with you, your salesman provided their email address and I sent scans of the damage repair estimate, bill of lading, photos of the vehicle before it was loaded on the transport trailer and after it arrived in Denver. After a week of nothing, I called the transport owner back to ask if he planned on responding. He said he received the email but inadvertently deleted it, and then asked me to resend it. On November 19 I resent the email, he has acknowledged receiving it and said he will review it.I sincerely appreciate your efforts in helping me get to the bottom of this, however, it is almost two months in and we are still far from a resolution. Seriously, what should I think about all of this? I will be happy to edit my review when I am happy about this purchase.12/19/2018: Spitali Auto Transport finally responded through Lexus that they would not be responsible for the damage. I notified Lexus and Spitali by email that on January 1st I would begin looking for an attorney to assist in settling this situation.1/3/2019: After three months, I finally received word today that the insurance company has settled this issue. I want to thank the management at Lexus for assisting by communicating with the auto transport company. While my opinion of these companies hasnt changed, I am very appreciative of the customer service after the sale.Online buyer beware! Do not Transport vehicles with Spitali Auto Transport or Redline Transport. Do not trust Lexus when they say there is no problem with transporting vehicles.5/7/2019: I cant thank Lexus Customer Service enough; this would have never had a positive outcome without them. Spitali Auto Transport would not communicate with me. DO NOT SHIP autos with Spitali Auto Transport.Lastly, I think I am being more than generous with my three star review.

From start to finish, this was the absolute best car buying experience we have ever experienced. My husband and I purchased a new RX 350 from Jonathan T. Upon arrival, Jonathan welcomed us to the dealership, was extremely personable, and took the time to walk us through the different RX trims and the features of the specific vehicle that we were interested in. Jonathan was extremely knowledgeable about the vehicles and we appreciated his patience with us as we asked so many questions. Mike B., the sales manager, also provided us with excellent customer service and at no point during the process did we feel pressured to purchase the vehicle. Lastly, Rick M., the Finance Consultant, had all of the paperwork prepared upon our arrival. Rick took the time to explain all of our options and ensured that we understood all of the options that Lexus offers to protect our vehicle. I cannot say enough positive comments about this dealership, the staff, and the superior customer service.

I just came back from my dealership in getting a simple fix done during my lunch break. I’m always impressed by the best service in town!

Kris Bowman was attentive to all of our needs and provided great customer service. We would recommend him to anyone wishing to purchase a new or pre-owned car. Every aspect of Lexus of Tucson is fabulous! Brian Ougle in the Service Dept is also fabulous.

Another new Lexus! I test drove BMW, Jaguar, Toyota. I ended up with an NXH. Just cant beat Lexus!

Recently purchased a small suv to send our daughter off to college~ Ken Schultz went above and beyond to assist my husband and me in finding just the right vehicle for her. Working with Ken, Mike and the team at Lexus of Tucson was an absolute dream! Professionalism, integrity, expert knowledge and service~ We will be back.

If I could rate this 10 stars, I would. The service is exceptional. Chris Andrews helped us and was very knowledgeable down to the very finite details of the car we purchased. The buying process felt effortless and they were very accommodating and kind to our kids. Based on this experience alone, We will be returning customers in the future.

This is top of the line establishment. Nothing but great things to say. I went to Desert Toyota first and good God that was a terrible experience. Lexus on the other hand was not pushy, and ultimately treated me like someone they knew for years. They put your new or used car into the show room before you drive it out. I bought a 2016 CT200H and couldnt be happier. When you leave they also throw in long stem roses for the wife and detail your car before it rolls out. I had my first service done and was given a rental for the time to do the work. After the service they washed the car before I picked it up. Every single person in this establishment is amazing and I cant say enough about them. I encourage people to look at Lexus at the Automall before any other dealership.

Bought a used Lexus RX 350 from the Lexus of Tucson at The Auto Mall. Kris Bowman gave me a great experience, from start to finish. When I arrived at the dealership, he was welcoming and sociable. I didnt feel any pressure to buy a car, which is one of the reasons I bought a car here. He answered all my questions, and made the car buying process very easy for me. Kris went above and beyond to make sure that I would be satisfied. I highly recommend buying from Lexus of Tucson, and especially from Kris Bowman.

Spoke to Mark last week to purchase a car for my husband. Went back today and traded in my car for a new one. Both last week and today we received excellent service all around. Mark and Kris were amazing! Very personable and helpful. Rick was also incredible when going over the paperwork and trying to get us the best deal. So grateful we were able to work with all of them and would recommend them to everyone.

Thank you, Mark and Brandon for your help with finding our new Lexus! Brandon you made the process painless! Highly recommend Lexus of Tucson, at the Automall. Also, Thank you, for your service to our country, Brandon!!

Always great service

We have been watching Lexus of Tucson for just the right car.Thanks so much to Ken Schultz our sales consultant and the entire staff for a no pressure sale we purchased our new car. I would recommend Ken and Lexus of Tucson to anyone without reservation.

My old Lexus had got totaled in an accident and I just knew I had to get another Lexus. This was my first time buying from a dealership and was very impressed with the service my wife and I got while purchasing my next car. Mark was our sales guy and was extremely helpful and professional. The sale went extremely well.

We recently purchased a 2019 Lexus RX350. We are very pleased with the car and it’s performance. Our salesman was Kris Bowman and he was so professional and knowledgeable of the car. He took his time explaining the capacity and features of this model. I made an appointment to bring my husband with me a few days later asking Kris to explain the same details to him. Both my husband and I loved the car but most of all Kris’s patience answering our questions during the entire process. There was no salesman pressure pitch, no pressure to buy that day. Kris made buying our Lexus a very pleasurable experience. Kris Bowman and the staff at Lexus are a great team to work with!

When my birthday rolled around last week, I decided to be spontaneous and trade my Camry in for a beautiful and luxurious Lexus...its the first Lexus Ive ever owned! My car buying experience was with Allison, who was so personable and fun to work with from the moment we met. She made the process very simple, answered all of my questions, and was humble enough to say Im not sure, lets find out together if she didnt know the answer to something, which I greatly appreciated. Joe also assisted in the purchasing process, and he was also very kind and helpful. Rick helped me through the finance portion and made everything easy to understand, was very efficient, and also just a pleasure to sit with. Really everyone I came into contact with at Lexus was super helpful and made my car purchase fun and exciting! I even got to take my picture with my new car with the big bow on top of it, and they gave me beautiful roses! I had to stop back by today to drop off a couple things and Caleb, the tech genius, was kind enough to spend a couple minutes answering some questions and went through some of the features of my new car I didnt know about. I would highly recommend this Team to anyone looking for a fun, enjoyable, and stress free car buying experience! Special thanks to Allison for all your hard work, follow-up, and kindness in making this such a great start to my birthday!

Always a class act. Entire staff is very professional and friendly. They make you feel welcomed there.

Great experience all around. Special thanks to George, Rick and Caleb for all of your help.

I had the best customer service experience here. Brian was amazing in helping me with my extended warranty claim. Lexus 4 Life.❤️

They always take excellent care of myself and my car. Everyone is always courteous and ready to help and answers all questions honestly and thoroughly. Richard is always helpful, he is my go-to guy! I wouldnt take my car anywhere else!

Very accommodating car dealership and made the car buying experience very pleasant. Kris Bowman was fantastic and the red roses were over the top. Thank you for everything and for finding the exact car I wanted .

Great experience, the way it should be when buying a car! Super appreciate the professionalism of our salesperson, George K. and GM Adam B. Caleb did a great job explaining all the car’s features. If you’re thinking about a Lexus, there’s no need to drive to Phoenix when you can have this level of service in your backyard!

I came in and worked with Allison Murphy and Joe Sullivan and I have never experienced such amazing customer service. Beyond helpful and knowledgeable! The process was seamless and quick. Walked out of Lexus of Tucson excited and very happy! I have never had such a wonderful experience in my car buying life!! Thank you Joe and Allison! I would highly recommend this dealership and Joe and Allison to anyone looking for a great experience!

Great customer service. Friendly staff. I recommend the sevice dept here

Chris always gives great customer service hes been helping my mom get her cars for years always leave happy.

Kris Bowman at Lexus of Tucson is absolutely fantastic. Easy to talk to, extremely knowledgeable, and not pushy. The best kind of car salesman. Thanks Kris!

Joli Gaskell was great. She was very welcoming and listened closely to what our wants and needs were then helped us find the perfect used car for our family. Everything was incredibly smooth and up front from the time she greeted us until we were taking delivery. Unlike anything weve experienced before. No need to look any further than Lexus of Tucson.

Mixed review on this one. Sales was an 8 out of 10. Some things that were promised never happened and the salesperson didnt communicate with the business office (didnt tell them I had a trade in) so a lot of paperwork had to be redone. I had a problem with the car and got a filthy loaner with candy wrappers and crumbs all over the floor. It was also scary that the personal records of five previous customers was in the car. It is a reminder to always take your information with you! Dont trust that they will. It isnt the level of service on par with BMW or Mercedes. It could be but the attention to detail is missing. Finally, the repair seems to have been done flawlessly so the mechanics get a thumbs up. The rest, not so much. I wanted this to be the brand and dealer I settle with for years to come but Im not getting a great feeling about it.

My first Lexus was serviced here and I couldn’t have been more pleased. This is the way to treat customers. The service alone makes me want to purchase another In the Future. Well done!

Joli Gaskell is so fun and personable! I bought my car from her in 2016 and she has made every experience at Lexus meaningful. Every time I come in for routine maintenance on my car (oil change, tire rotation, detail), she welcomes me AND my dog with open arms and always has treats ready. Most thoughtful salesperson I have worked with by far. I highly recommend working with Joli, I guarantee she’ll make your day!

This was our first purchase at Lexus of Tucson, and we couldnt be more pleased with our experience. Our salesperson, Mark Auston, has an extraordinary ability to make people feel at ease..... something I never felt when buying a car.We visited the dealership multiple times as we test drove different vehicles, and every question we had was answered and investigated to our satisfaction. Finding the right vehicle . (with everything we wanted and no more, or less ) can be a painstaking process......but Marks professional and courteous manner just made the entire process seamless. We bought a wonderful car for a price we were pleased with.I envision future visits for tech support and service will prove as positive and satisfying as our our purchase experience with Mark....and thanks for the roses...

Joli was Amazing! Went above and beyond just as to be expected with all Tucson Lexus Dealerships! Caring and professional, she knocked it out of the park! 😎 Ask for Joli next time you visit this 5 STAR Dealership, you will be pleasantly surprised! ❤

We have purchased a few vehicles during the last few years from Lexus of Tucson at the Auto Mall. The experience has always been professional and although I sometimes feel like I negotiate more than others, I have always walked away feeling like I was treated fairly and they really wanted my business. Jonathan Triplett was our sales counselor and I would highly recommend him. The service at the store is very positive and they truly deliver an exceptional client experience.

My family and I had an excellent experience and it was entirely due to the help we received from Mark Auston. His expertise and knowledge of the different models was incredible. He took the time to really understand our needs and walk us through different options that were right for us and coordinate with the service department. He went the extra mile and we will be back again!

Buying a Lexus at Lexus of Tucson was a wonderful experience. All of the staff was extraordinary and not pushy at all! I worked with George Karahalios and he was AMAZING. His knowledge, experience, and years working with Lexus made him a remarkable salesman. I will only shop here now!!

We recently purchased a vehicle from Mark Auston and could not be more pleased with the overall experience as well as the car itself. Mark provided great knowledge of the vehicle, assisted with any questions we had throughout the process and made us feel at ease with the purchase. Huge thanks to Mark, we will definitely be back in the future!

Had a great experience with George, Adam and Rick.My wife bought her 2nd Lexus here and had a very pleasant experience.I would highly recommend buying your next vehicle with this top notch crew..

Had an awesome experience at Lexus at Tucson leasing a new Lexus IS 250 with Jerry Holbrook, walked us through the process and took really good care of us. Very personable and friendly, really cared about helping us and making sure we got the best deal possible. Definitely will recommend Jerry to friends looking to get a new Lexus!

Friendly service and if you have Technical Issues with your Lexus Vehicle, Caleb is the one to talk to. Very friendly, courteous, Outgoing and will bend over backwards for his customers. Very knowledgeable about all Lexus Vehicles and is Lexus of Tucsons TECH SPECIALIST. 👍👍👍

Service Personnel were absolutely incredible compared to other dealerships I visited. When I dropped off my vehicle for service there is absolutely no delay in between leaving the vehicle at the dealership and driving away in a Brand New loaner. I was completely satisfied with all customer service interactions. Upon return I was able to leave with my vehicle Within a span of 15 minutes. I would definitely be willing to return to this location.

I was impressed with the professionalism throughout the entire process. Everyone we encountered seemed to genuinely care about what we needed and what worked best for us.

The best car buying experience I’ve ever had. Joli Gaskell and the team at Lexus made everything very stress free and helped me find just the car I wanted at a great price. Joli and Lexus will be my first stop in the future.

My wife and I were extremely pleased with the buying experience of our Lexus. Our salesman, George Karahalios, was very helpful, explaining all of the features, and delivery was flawless. He went out of his way to correct a very minor issue with the vehicle. We will be back because of George.

George Karahalios was an excellent Sales Consultant. He is knowledgeable, professional and Pleasure to work with. We have purchased other vehicles from George and have always had a great experience.The technology specialist, Caleb Bradford was Knowledgeable, personable And a great addition to the Lexus team. He explained all of the features of the vehicle and how they operated.

I stopped in to service to ask a question about the audio on my car. Angel in the service lane took the time to explain and demonstrate to me what I needed to know. Thank you Angel for being so nice and helpful.

I have leased two vehicles with Lexus at the auto mall location. Both experiences were great thanks to George Karahalios. It’s so refreshing to work with a salesman that has integrity and your best interest at heart! George goes above and beyond.

I was told by a friend that once I bought a Lexus, I’d never buy anything else. So true! I bought my ES 350 from George Karahaholis at The Auto Mall who made the purchase easy and seamless. George will always be my go to guy at Lexus. Thanks George!

I just purchased my second Lexus, 2013 RX450H and I am as thrilled with the vehicle and experience as the first time I purchased from Lexus of Tucson. The staff always brings their A game in customer service and product knowledge. My sales consultant George Karahalios knows his product knowledge even had the resources to look up information that I wanted on my existing vehicle; he really helped me come to a final decision on what vehicle I really wanted. There is never any pressure and the entire dealership staff is there to make you happy with your decision. Finance team shops for the best rates, Service is outstanding in handling everything with your vehicle and making it easy on me.Whether it is either Lexus dealerships or anyone of the Royal Tucson family. You are in good hands! Thanks Lexus of Tucson!!

Shady people. Bad experience!!I wanted to buy the new ES 350 and when negotiating the price with the sales person, Mark, he kept saying that Im not serious and I should come back when Im ready to buy!!? He refused to give me a breakdown of the fess; He only wrote the following on the back of his business card $43504+taxes+fees. It felt like a cheap dealership experience with the sales people trying to scam you. When I stood to leave, I thanked him and said good-buy; he ignored me and did not even reply or stood up to shake my hand.Will be driving next weekend to buy my car from Lexus of Chandler.

Wow! What can I say about Royal Tucson! One of the best car buying experiences Ive ever had. Tim Taylor was our salesman and he was very courteous and professional. I was never pressured into anything and all my questions were answered. Thank you Royal for such a great buying experience! You sure treat your customers like Royalty!

I normally hate the process of buying a new vehicle, but this is my second experience with Lexus at the auto Mall and I have to say that as the process goes, this was painless. George was fantastic and walked me through everything along the way and I was extremely pleased with my service. I hope to not have to buy another car anytime soon but if I do, it will be with Lexus.

After much debate and research, we settled on purchasing an RX from this dealership. After meeting Mark Auston, we felt reassured that we had made the correct decision on buying a Lexus. We highly recommend the dealership, vehicle and our sales consultant Mark.

I have been going to the Lexus (Auto Mall) for years now. They are all amazing there; its truly SERVICE after the sale! When I have had a couple of emergencies, they took care of me right away. I just had my car detailed and it feels like and smells like a brand new car! Every time I go in, the service is exceptional; everyone is friendly and willing to help in any way. My Service Consultant (Bob Bush) has been a blessing. I Love my Lexus and my service team!

We preordered and bought a Lexus RX Hybrid from George Karahalios at Lexus of Tucson. The transaction went very smoothly and we are enjoying our experience. George has extensive knowledge of Lexus vehicles and was able to help us pick the perfect combination of technology and luxury. He is the only Lexus Master Certified person at Lexus of Tucson. Our service experience has also been great. Lexus of Tucson always provides a loaner vehicle when we need to do maintenance such as oil changes.

George Karahalios has helped us select several vehicles over the past years. He has never steered us wrong. We highly recommend him and Lexus!

My salesman, Jonathan Triplett, made my experience as a first time buyer easy and fast! I was pleased with the experience and for him to have made it possible to buy my first car. He answered every question I had and I hope I have the opportunity to work with him again!

I was in a tough spot- short on time, disabled trade in, and it was about 8:45 pm. Mark Kollar and his sales manager, Mike, stayed late to help me find the right vehicle, negotiated a fair price and terms of my trade in. They were professional and I appreciated their candor. In the end, I feel I paid a fair price for the vehicle and received exceptional service from Mark and Mike.

It is completely my pleasure to write a review of my experience with Lexus of Tucson. We had no desire for a new car. Our old Lexus was ten years old. We had purchased it from a friend who had leased it for three years before we bought it from him. We loved the car but it had a battery problem we couldnt seem to solve and I kept getting caught in the desert with misery to deal with. When we got to Lexus with our once again problem, Jonathan Triplett, made the acceptance of our plight and the purchase of our new 2017 slightly used Lexus a no brainer. He has held our hand all the way and I continue to feel comfortable asking Jonathan to direct me to the proper department to have my crazy questions answered. The new cars are above my pay grade or experience level but never once was I made to fell like I was a bother to anyone. I wholehearted endorse and thank from my heart, Jonathan, especially and the entire group at Lexus of Tucson for making our misery such a pleasant experience. Ha Ha 💞

Ive had great experiences every time we lease or purchased cars from Lexus of Tucson. George Karahalios is the most knowledgeable and caring sales person that Ive run across in 30 years of buying vehicles.

We have previously purchased 8 Lexus (7 of them from the same dealer outside of AZ) and decided we were ready to update our vehicles with newer models. Our home town dealer was not willing to negotiate an equitable transaction so, after checking inventories and pricing at several different dealers, we decided that Lexus of Tucson had the best offering and we were pleased to work with Jonathan Triplett for our new RX400HL and RX350. Jonathan was personable and professional in his dealings, did what he said he would do and, was prompt in following up on the details to get our vehicles purchased and shipped to us. We will definitely be a repeat customer of Jonathan and Lexus of Tucson.

Best car shopping experience! Friendly staff and our salesman was very helpful! Thank you Jerry Holbrook for delivering exceptional service!

LIndsay Stoll 5 Star lady sales person. Lindsay is fair, knowledgeable, low key and a pleasure to work with. She went above and beyond in getting us through the buying process. Communication was prompt and to the point. Will definitely recommend her and will use her when it is time to buy again. Golf Lady V

Ms. Peggy In the service department made my first trip in very comfortable and easy! Loved that she took my appointment call and got me all settled in once I was there

Joli Gaskell was excellent!! Very knowledgeable and courteous. Definitely will recommend this dealership.

My husband and I have owned the Lexus LS sedan’s for many years, this year we purchased the 2018 LS 500 and after searching for the right color which was difficult to find along with some of the accessories that we wanted including the Mark Levinson stereo system, Jonathan Triplett worked hard to find this car but he did and brought it in from out of state for us. I had other sales persons before Jonathan but he is by far the most attentive, tenacious and helpful sales person I’ve met at the Lexus dealership.

My husband and I had been looking for a new vehicle for quite some time. I was interested in another suv at another dealership until they started their pressure tactics. My husband said that I needed to try Lexus, so we went to Lexus of Tucson where we met George and Joe. George took the time to listen to what we were looking for and he recommended the NX300. I must say it was a perfect fit from the get go and there was no pressure.George and Joe took the time to show us all of their loaner cars that were just coming out for sale at unbelievable prices and a warranty you won’t believe. I fell in love with ours 8000 mile, perfect shape and it was a no hassle dealWhen we went to pick up the car they had detailed it and put it in the showroom looking brand new. It was exciting George gave me a dozen roses and I drove it out the front doors.BEST CAR DEAL / DEALER / DEALERSHIP EVER. Take it from us and go visit Lexus of Tucson, ask for George and Joe.

Wife was looking for a needle in the haystack of a deal on a pre-owned Lexus RX model and Mark Auston was able to make it happen! Amazing customer service at Lexus...definitely worth taking a visit! Thank you Mark!!!!

At this time of social distancing... Only 1 or 2 people had mask on and people not 6 feet apart. Also when you call in, they dont give you the right information on your vehicle.

I have never bought a car from a dealer because the few times I have gone to one the pressure and games made the entire experience unpleasant.Lexus of Tucson and our sales person Jim Sherron turned my experience around 180 degrees. Jim is a no pressure professional with a terrific sense about what a customer wants.We were treated with respect, everything and more was delivered as promised, and the service department is outstanding!.We bought the new CT200h. A techno marvel and great car!This is our third Lexus and first brand new one. We will definitely be back (if this one ever wears out).Thanks Lexus of Tucson!!!

I interviewed for a sales position with the GM John Malkowski. Nice guy. Very relaxed and personable. Great experience!Todd Wallace..

A completely luxurious experience. From beginning to end the best car buying experience I have experienced. Highly recommend this location

Got a great deal on a car.

Loved the Technology Clinic. Information was really helpful as we were just about to embark on a cross country road trip. I do have a suggestion. A video using the navigation system while driving would be helpful. Primarily using it to suggest alliterative routes around contraction.

Wanted to send out a quick thanks to Jerry Holbrook at Lexus of Tucson. Jerry is not only a enjoyable salesman to work with but also is so very knowledgeable about his product. Living in Prescott, I was amazed to see that he even took the time to deliver an RX350, three hours away! I mean I know we have the best town in Arizona, but who does that? I have seen him take care of multiple buyers up here from his showroom in Tucson and that alone speaks of the service he gives his clients. Car buying should not be painful, but more of a celebration. You know, like running outside and yelling WooHoo! Yeah! I have a new car! I have a new car! And not like, I need blood pressure medication! Thanks to Jerry Holbrook for making it more enjoyable for all. You rock!!

The staff is always welcoming and friendly and the service to my vehicle is always great!

Buying a car has never been more enjoyable… Jerry Holbrook was kind, courteous and professional and made the experience stress-free and seamless. Love my NX200T!!!

They take care of the customer Im thankful to take my car there

Great service and very helpful love the rental service

Mark Auston made the car buying experience quick and easy. I highly recommend Mark and the dealership.

If you are in the market for a new Lexus or a good pre - owned vehicle, go directly to Lexus of Tucson at the Auto Mall and ask for Mark Kollar. Youll get excellent, straight - forward service and Mark will address all of your questions and issues. We were treated with courtesy and respect by everyone at Lexus of Tucson and are now enjoying our ES-350.

Jerry Holbrook was very professional, efficient and knowledgeable of the vehicles. Fast car buying experience.