I love Kays!! Service is awesome, jewelry is gorgeous & of course my hubby has bought me a fabulous 14 kt gold necklace a few years back for my birthday, but this year I got an update on my engagement ring!Thank you Kay for making it possible, and to my husband, who I love to the moon and back😘

Thank you again Izabell. I appreciate your help finding a gift for my son you were amazing and so polite. Great customer service.

I have never heard of an outlet jewelry company standing firm on a jewelry price especially when all I asked for was an additional $30 discount... $30 bucks Lol WOW!!!!! Buyers enjoy paying mark up and enjoy the over priced jewelry at this sad place. Funny thing is... I went right up the street to another KayS and bought the same piece for an incredible price. Ill be leaving them a 5 star review.

Terrible customer service! I recently attempted to enter their store to looking for a gift for my daughters step mother. The entrance was roped off as if they were allowing only a few people in the store at once due to Covid, however there was no one in the store! When I first arrived the manager (I later learned, was on the phone), she asked me to wait a sec. No problem. However, once she got off the phone she proceeded to ask me what she could do for me? I said I would like to come into the store. She again, asked me what she could help me with, BUT still DID NOT allow me to enter the store. I finally got frustrated and left, feeling defeated! Moral of the story, if you dont LOOK LIKE you have $$$$ to spend, do expect to be able to look at any jewelry, and dont expect any form of excellent customer service!!!

Very helpful place for jewelry needs. The amazing associate Isabel was very helpful in finding my needs for rings and necklaces and customer care! 5/5 highly recommend!!

I went to look at a wedding band and earrings. I was helped by Tony. He had a great personal and very knowledgeable. I became very light headed and almost fainted during my visit due to a health condition. The staff was very quick to help. Thank you so much. I appreciate the help. I will definitely be back . I recommend coming here first for your jewelry needs. Plus they offer a lifetime warranty on their diamonds.

The customer service was amazing and we were able to find exactly what we were looking for at a great price!

Tony is such a kind person and very helpful! Thank you!! I will definitely be back in the future ❤

Went on road trip with my wife to Sequoia for Christmas this year. I had bought her a new ring to celebrate our 20 years married but didnt have a wedding band. Made a stop here on our way & I ran in while she shopped around. Explained my problem to the employees & Anas quickly looked at me ring and showed me all the bands they had that looked good with it. Shes very happy. Really helped me out. 10/10 would reccomend.

The girl that help me was wonderful. Very helpful showed me some nice pieces. Little pricey for a outlet store.

The representatives made me feel like family. They had a wide variety to choose from, and had exactly what I wanted. The representatives had a plethora of information on the item I wanted.

Best service

Been a to this location a hand full of times made purchases ! Did not get that warm welcome could have got what I wanted if the lady there wasn’t trying to force the warranty down my throat was very unhappy will probably visit the Visalia store 15 miles down the road!

Great experience you have to come see all the beautiful pieces they have really nice and friendly staff

Went in asking to see wedding ring styles and was told to draw a picture of what I was looking for. I didnt realize that the customers were expected to draw images and create rings before they can see what styles the store already had in stock. I was also asked what my budget was for rings and I said 5 thousand. He started showing me really small and cheap rings that I was not even slightly interested in looking at. Dont go here. The worst customer service and this was done by the store manager.

I love going to the kays in the tulare outlet there always friendly and make sure you leave happy the manager anas is a really nice guy he always give great customer service

Great customer service and fast transaction

Bad customer service. So rude, and when I asked to speak to the manager, she was rude and not helpful at all. Even after they had messed up in my order.

Nice people to deal with.