Thank you to Eleanor and everyone at Hourglass for helping guide me through the insurance claim process and for getting me my car back quickly and better than new! I highly recommend Hourglass.
The ladies at Hourglass dealt with my insurance company holding them accountable to pay for proper parts and repairs. The body shop staff did a wonderful job repairing my truck, and after all repairs, the spa detailed. So when I got it back, it was like new again. Thank you for your professionalism and great customer service!
Took my car here after an accident & my car came back good as new! They communicated well & were effective about it. Lots of items on back order is out of their control, so it meant a lot to me how they continued to keep me updated in the process. The ladies on the phone & Elenor especially gave me some good giggles; very personable representatives. They even detailed my car before giving it back. Completely worth it, very fine detail & craftsmanship.
Absolutely wonderful service. So quick with their repairs, kept me updated at every step of repairs. Have used their service multiple times and will continue to recommend to anyone. Also, when they returned my car it was vacuumed && washed. They always go the extra mile!
Super nice people, clean waiting area, realistic expectations and they have people with years of experience working. Feel very confident they will fix it correctly
I cant say enough good about the professionalism and quality service by Hourglass, Eleanor, Melissa and the staff. My vehicle looks new again! I realize things can cause time delays but there were no hidden surprises. They delivered exactly what and when they said they would. Also while helping with dealing with my insurance.
Entire crew is great. Car ended up totaled and everything went smooth with insurance. Hourglass made it easier on me as I had a death in the family when the car was totaled. I cannot say same thing with insurance.
I love this business
Took 3 weeks to repair a dent the size of a golf ball. Charged $300 more than what I was told. Stay away.
Eleanor and all the staff went above and beyond to make sure everything was perfectly fixed and looked like new again! So friendly and very dedicated to making sure that customers are satisfied. 👍🏽
Fast estimate with no appointment needed.
Great customer service. They are very detail oriented. They go above and beyond to take care of any issues or questions you may have. They always give updates on your vehicle. Highly recommend them.
Great service! The staff went above and beyond to help me through the insurance process and make sure my vehicle was better than new. I would highly recommend them for any repairs.
We would highly recommend them they were great took care of us very well
I cant say enough about Hourglass! I have never been to this location but Im so glad that I came here. Eleanor went above AND beyond to help me with everything. There arent even words to say how happy I am. My car looks beautiful! Thank you to everyone at Hourglass for getting my car back shiny and wreck free!!
Eleanor and Melissa made the complete experience as hassle free as the insurance company would allow from the beginning to the end. They always promptly returned any phone messages and made sure that I had the very latest information from the shop and insurance company. I would definitely recommend this company to anyone who needs a place where they strive for a successful outcome.
Eleanor and Melissa, at the Harvard/ 26th. Location, were as wonderful as the quality work in restoring our car back to its original beautiful new showroom condition. I recommend Hourglass for rare or special car repair as they are proficient at both.
I recently had a bumper replaced and painted by your company. You were recommended by a friend who is a technician for Mercedes Benz. Seth Barksdale handled my job. I wanted to thank you for the quality work you performed on my vehicle, for working with us in getting it to look just right. I also was extremely impressed with your detail shop, my vehicle looked amazing upon return.I would highly recommend you to my friends and family. Thank you for your time.
I stopped by one of the other top-rated places in town and was treated very rudely by the person at the front desk. Then I drove to Hourglass less than 5 minutes away. REALLY glad I did! They were kind, polite, and professional in every interaction. They even threw in a complimentary detail with our repairs. Highly recommend!
I definitely recommend this place! Eleanor and her staff were amazing! She even helped me with my child’s car seat because I was having trouble getting it out and she helped me and let me tell you it wasent easy haha they even left my car looking brand new from the inside on top of the outside making it look super nice and shiny becasue of the very nice detail they gave it! Her and the staff are amazing and so nice! You won’t be disappointed! If I ever need help with my car again I definitely know where I’m going! Thank you so much hour glass collision repair on Harvard!
As an independent auto appraiser, this place is outstanding! Melissa in the office is dedicated to every customer! Very Polite & professional. I highly recommend this auto repair shop.
I was involved in a hit & run and I came here upon a friends recommendation. Eleanor and her staff made it real simple to get an estimate and set up a time to bring it in and estimated time of completion. You can see the before & after of the damage and repair. Im beyond satisfied with the results. Looks like the original bumper cover. I strongly encourage you to check these guys out if you ever need any kind of body work.
Our church van was badly vandalized a few weeks ago. So we contacted Hourglass Collision, and I am so grateful that we did. Not only were they very courteous and returned all our calls/email inquiries very quickly, but there personable service makes them unique. Eleanor is a jewel and Randy took time out to quickly fix a problem that was not known until after I initially left with the vehicle. As soon as I came back (within 10 min) he was ready with tools in hand to quickly fix the issue. Our church van has never looked this good since it was purchased brand new! What a great body shop! And great employees!
Great customer service. Caring. To the point. Loved my visit!
Fantastic service in a timely manner.
I had radiator troubles, not something that they usually take care of, but when I made an emergancy stop at their shop they were so kind and looked at my engine for me and diagnosed what had gone wrong. Helped cool the engine and were so wonderful!
This is the WORST Company I have ever dealt with. They have had my vehicle since before Christmas and it is not March. I keep getting passed around to different employees because the previous was either fired or quit. No one returns phone calls like they say they will INCLUDING the manager. Customer service is definitely not something this company takes pride in. They lost my key in the engine which has prolonged my truck being competed again but apparently ordered a new key. I guess they just plan to leave it in there. Quality of work obviously isn’t a priority either. If you need work done and want your vehicle repaired right and in a timely fashion STAY FAR AWAY FROM THIS COMPANY!
This is by far the worse experience I have ever had repairing a car. There were delays upon delays, I was repeatedly lied to about the status of the car, phone calls were not returned, and the owner seemed to only care about getting paid, never apologized for his employees behavior. It would have been quicker to ship my car back to to Germany to get fixed than the time it took at Hourglass. If I had an option I wouldn’t even give this place one star. Run from this business!
Eleanor and team did a great job, great commucation throughout the process and the Auto Spa made it spotless!
This was my second time going to Hourglass Collision due to car accident. I had gotten rear ended and insurance wouldnt want to pay to fix my damages. I felt like I was alone and being cornered/bullied by the car insurance but Seth fought really hard for me so that I was treated fairly. He was very honest, patient, and understanding of my situation. It took nearly 2.5 months to settle my claim. Of all the car service places Ive been to, Hourglass is ranked #1 in my book and I highly recommend them to everyone. Loved how friendly and helpful they were. Awesome service!!
Excellent work. They really do make it look like new!
Chris always takes great care of me. The shop has done 3 sets of custom wheels dor me and each time I wreck my Mercedes he keeps his promise and makes it look like new!
Made my Pathfinder look like new again!
I need a new rear bumper on a 2015 Altima. Its a standard car needing a standard job. Simply put, they need to take my current bumper off and replace it with a new one. Youd think someone could take down my number, look up what a 2015 Altima bumper costs, calculate labor, and call me back. Too much work for these folks. Going elsewhere.
The estimator Brandon was very rude, gave me an initial estimate and then supplemented and additional 8,000 which tripled the repair costs, a lot of things that were added were pre existing damages in an attempt to rack up more money for the shop. When I asked about the repairs he suspiciously became hostile towards my questions. Trying to make me feel bad for informing him of being incorrect. When I decided to take my car to another shop he informed me he was going to charge me storage fees because he didnt get to repair the vehicle. Charged me 4 labor hours but upon review of the work was clearly overcharged. I paid almost $600 just get my car out of this shop to take it to another. I recommend that if you plan to use this shop, you rethink your decision.
We have used Hourglass for every repair to our vehicles - from door dings to bangs. They do an excellent job every time and Eleanor is great to work with.
They went above and beyond what they needed to. Will always go back.
They have repaired several of my vehicles and the car always come back and perfect condition and so clean it looks like it just drove off the showroom floor
Returned better than before the wreck. Thanks to everyone at Hourglass. And thanks for keeping us in the loop.
Friendly and fast. Great on price!
They have excellent service and did an A+ job fixing my Subaru. Thank you hourglass!
I went in for estimate and they gave a great estimate, it was lower than others
Always do amazing work and great customer services!!! Thank you Chris for all you do!
Good Quality work, but the ppl are crooks and liars, it took them 2 month to fix my car, and every time I called they would say waiting on the insurance, but it was them just not starting on the car. Had to take my car back twice to fix the lock, and the seat belt because they left them uninstalled. Funny part the didnt change the seat belt, but they charged the insurance for a new seat belt. I wouldnt use them again for sure
Elenor, Randy and the whole team went above and beyond when I recently had a tire blow out and landed on their front door. Really couldn’t have asked for a more helpful group of individuals and it made me certain that I’d be back for more work when the time came.
Best body shop in Tulsa.
CROOKS! These guys collude with Geico to total vehicles so they can buy them back, fix for very little and sell for profit. This is fraud and screws the customer! They quoted $11k for my little cousins car (which would total it), I had my uncle take it to A-1 in BA and they fixed it for $5,500...
I felt like they wanted to do unnecessary work on my vehicle.
I WOULD NOT USE THIS PLACE IF IT WAS THE ONLY BODY SHOP IN TULSA!!!! absolutely HORRIBLE EXPERIENCE AND MY CAR IS STILL NOT FIXED.. Have been going through this for 8 months and Hourglass is horrible
Great people and great service!
They are horrible they took my first car from me and I never got it back they ripped it apart and killed my heart
Great service
Service you cant beat!
Great service!
Great service!
Excellent service
Wow