Dropped my car off 9/17 for some rock chip damage to my windshield and front end. Was told it would be done 9/24. I picked it up 9/30 I never got updated on my car I always had to call in to get an update. It was just minor damage I never thought it would take this long to fix. When picking up was rushed off the parking lot and told to take it home and look at it. When getting in the car I noticed it was dirty. My door handle was black and the tech left his water bottle in my car, ( understanding they had to drive it no big deal) but figured it would have been cleaned before picking it up. And when arriving home noticed my right head light has massive scratches and the left has paint over spray on it. I tried to fix it my self but no luck of mine. I am by no means a professional detailer but I do always keep my car clean the paint work on the car looks fantastic they match it perfectly with the pearl finish. But I am not happy my head lights are now damaged from this visit and my car was left nasty when picking up.

I was told Id receive a car wash. I got a run`through rinse. No windshield clean, no drying car, no inside surface cleaning. HIGHLY DISAPPOINTED

CHECK OUT PHOTOS FOR REVIEW!!!!DO NOT TAKE YOUR VEHICLE TO BILL KNIGHTS COLLISION IF YOU LIKE YOUR VEHICLE AND WANT PEACE OF MIND! APPARENTLY, YOU SHOULDNT TAKE YOUR VEHICLE THERE TO GET REPAIRED UNLESS YOU WANT TO WAIT MONTHS!CHECK OUT PHOTOS FOR REVIEW!!!!

Body work was GREAT, however my cruise control handle was hit during the repair and broke completely off the first time I used it. I have been busy tending to a very sick mother and I have not had time to call Ceasor back.

Great experienced, and knowledgeable staff. Was a smooth and very convenient process from the time I walked in till, the time I left thier repair facility. They also give you the option to forward you updates on the repair status via text or email which was also very convenient. As far as location. The best way that I found to access the facility was a side entrance located off. E 41st street to the side of the Volvo dealership due to ease of access and less traffic. I highly recommend this repair facility.

Bill Knight Collision repaired my vehicle swiftly and professionally! I wouldnt take my vehicle anywhere else! Great people and friendly staff!

They made sure I was always aware of where they were in the repair process. Tony was extremely helpful, and always very professional and courteous.When I picked my car up he brought it to me, it was super clean and looked beautiful. They took time to detail the inside and outside of my car to make it showroom ready. I am very happy I chose Bill Knight to do the repairs on my vehicle.

Left my car on a Monday morning for repair of rear bumper/trunk lid damage. I was told to expect as much as 10 days but was called the following Friday to say it was done. I picked it up the following Monday and was pleased to see that the interior was detailed and a check engine light had been cleared, The rear end looks like new and I am very pleased.

Was able to retrieve my items from my vehicle. But I really wanted my tires I had just spent $100 on.

Joe is great he got me in and out just as I had requested.

My adviser, Joe, did an excellent job of keeping me informed.

This has got to be one of the worst experiences I have had with having a car repaired. I went through Geico express and the car took way longer than expected initially. No one communicated and I had to keep calling for updates. When I went to pick it up, they had damaged the paint surrounding my doors which was not previously damaged. It took an additional week and a half to finally get repaired properly. They did not communicate well until they were at fault and even then I had to keep calling for updates. Fortunately when I finally got the car back for good it looked ok but I do not recommend

My experience with Bill Knights Service department was excellent. Joe was very knowledgeable and professional. I woyld definitely recommend them.

Employees were all very professional and efficient. Listened to what I had to say, as well answered all my questions.

Excellent service, friendly and excellent job

I couldn’t have asked for a better experience. They did my Terrain perfect. Kept in touch with me about everything and even finished early. 10/10 recommend.

Initially had a couple of challenges, but they went the extra mile to make it right, and the vehicle looked as good as new when they completed the work. Very professional staff and engaged management.

Brought my SUV here after it was backed into. Appointment was set up through geico so all i had to do was drop it off and after a week i showed to an great looking repair. They even returned the rental for me and kept me appraised during the whole process, could not have been easier. Very friendly, I would highly recommend.

They checked to see if door locks should be replaced due to recall

They always take great care of me in their service dept. No complaints I love the text updates and seeing the quotes in advance.

The people who worked at the service center here were awesome. Everyone was friendly and professional, they always kept me up to date on the progress of my repairs, and they got my car back to me a day earlier than predicted. After my car was ready to be picked up, they even took care of returning my rental car for me. I really felt taken care of which took a huge weight off of my shoulders as I had no idea how the whole process was going to go. My car looks good as new and I am definitely returning if my car ever gets run into again.

After the repair. Had to take vehicle back a few times and still not right

They went above and beyond to make our car look amazing!

I’ve gone to them before and I can say I’ve never been disappointed. Great staff and service. Vanessa did an amazing job keeping in touch with me and always made sure if I had any questions she was more than willing and able to answer thank! Thank you so much Bill Knight

I was greeted by Vanessa who helped me get in and out the door quickly. Everyone in the office was extremely professional and nice. We enjoyed a nice conversation over the complimentary coffee while we waited on my rental to arrive. Bill Knight had a quick turn around on my vehicle and worked with my insurance to create a hassle-free experience. My vehicle looks like the incident never happened. Thank you all!

Great customer service an care

They estimate was to high from other quotes, I have received, customer service was not that great they made me feel like I wasnt going to get my car fixed that I just wanted a free estimate to file with insurance.

Good group of peopke

Not to good wouldnt return my calls with an update went there Friday my truck was sitting ready for several days and wasnt notified this morning the building was closed my hood was opened but thankfully nothing wrong 1 month to get 2000 dollars worth of work done unexceptable

The staff was helpful from start to finish. They kept me updated on when to expect completion of my damaged car and they do phenomenal work. I was very impressed they made me feel at ease during this very stressful situation having to deal with an insurance claim

We brought our car for repair after an accident. The staff were friendly, professional, and efficient. Repair looked great, and work was completed early.

I took my truck to the 41st and Memorial location. My service consultant was Mr. Kory Brown. Mr. Kory Brown provides phenomenal service. I am very particular about my vehicles and Mr. Kory Brown was extremely fair, authentic and did not mislead me, As you know, these traits are not always found by people in customer service roles. Mr. Kory Brown made sure that my vehicle was ready, even earlier than originally planned. Mr. Kory Brown is knowledgeable, extremely respectful and is an asset to the business. Customer service and individual attention to detail is something that he consistently communicates. If you are need in any type of restoration, please ask for Mr. Kory Brown, you will certainly be pleased. He is surely an asset to Bill Knight Collision Center.

Communication is horrible! Bill Knight Volvo sends nearly daily “canned” texts like following:“FROM: Bill Knight Collision Repair 41stWorking sublet”I inquired what was being done and have yet to receive a response after 48 hours.Repairs were estimated to be completed by May 23. Apparently repairs are not completed as of June 2nd.

I was helped mainly by Mitchell, he helped me going through everything step by step. Well be going to them for when Im in need of quality service.

Did a great job

I cant say enough about my contact person Mitchell. This guy is exactly the kind of person you want to do business with. He kept me informed every step of the way and to any changes that came up.Were still waiting on a body plug from mazda and hes contacted me three times so far to let me know hes working on it and I havent been forgotten.As far as the work goes Im absolutely satisfied. The body lines are perfect and the panel gaps are even. The paint doesnt have any trash in it or any orange peel that Ive found.I hope Im never back, but if I do get in another acciill definitely be back.

My truck is less than a year old and didnt have a mark on it. So when it got pummeled in a hail storm, I was doubtful any repair would bring it back good as new. But the folks at Bill Knights Collision Center at 41st and Memorial did a stellar job. Ive been over every inch of the truck and its flawless. Plus, they got the job done two days earlier than promised. Very happy with the work and the way the staff kept me in the loop through every step.

Joe was extremely courteous and professional. Joe and his team went over and above to make me happy and comfortable. I will ABSOLUTELY use them again, and I have already started telling my friends and family what a great job they did.

Bad costumer service rep. She started with bad faces at arrived time, continue with rudeness expressions, which made me feel unwelcomed, the business that I have there was by the insurance, otherwise I will be getting another shop!.

They did a great job, it just took a lot longer then normal because of COVID. There were a few times I had to call them to ask for updates on the car. Other then that, the service was great.

Friendly and on time with their deliveries. Straight forward process and they were happy to answer all my questions.

They did great work and had a very quick turnaround. I have no complaints.

They did a very good job. The repair was very well done. Thanks.

I am very pleased with the work done on my car. The young man that helped me kory Brown he was polite and respectful and did a wonderful job.

As always friendly and on time.

I wrote a review a while back explaining about the issues (lack of communication) we had with Bill Knight Collision.Bill Knight, himself, wrote a quick response back to me and the body shop director, Dustin, called us that same day. The problem was resolved very quickly.After 5+ weeks of them having our jeep, fixing it due to us hitting a deer, we finally had answers.We received our jeep back a few days later, everything was fixed including detailing our car, smells nice & clean. Plus,it drives great-no pulling to either side!I did call the company back due to a very slight problem (asking about our lights), again very slight problem...nothing major.When we picked up our jeep, the receptionist was very professional with her job as well. She made sure we had everything we needed, went over the receipt, & asked if there was any questions or concerns. We really love a company who has great customer service!Thank you to Bill Knight & Dustin for taking care of us.I could tell they want to make sure their customers are 100% taken care of.We really do appreciate their time & effort for taking care of us.

I have had two great services done here. The first time I was so impressed with the kind people inside and the diligent and professional work, that when a second accident happened and I needed to pick a collision repair shop I immediately knew I wanted to go back to Tulsa collision repair. The second time I got my car serviced there I also got a detail job and my car looked absolutely amazing it looked brand new again. The front desk worker, Enass, always had a warming smile, and Wendy was a joy to work with and kept me informed along the way what was going on with my car. I love that enterprise is located right inside asIt made the car repair a one stop shop!

They took forever..it felt like forever. Took my car in for hail damage they missed a lot of stuff all around just disappointing did a bad job putting humpty dumpty back together again

I had a minor accident that resulted in both passenger doors being scratched fairly deeply. My appointment for the estimate was handled quickly and a few days later I left the car for repairs. They called for the rental car and kept me informed of the progress everyday via text and a follow-up phone call. The repair was quick and guaranteed. It looks great. I feel they did the repairs in the most economical way without compromising the final result. It looks like nothing happened. Thanks. Great job!

Excellent Service. They kept me informed each day on progress of repairs. No surprises. My vehicle was actually ready a couple of days before they said it would be. All is Great. Very friendly place.

I took my car to bill night and dealt with Daniel Sandoval. He did an excellent job of explaining the process my car was going through, keeping me updated on what was next and even asked if I had any questions or concerns not related to the insurance repairs I was there for. My car was perfect when I got it back! I would suggest him to anyone asking my opinion.

Bill Knight Collision! Great repair work! Wonderful customer service! I will never take my car any place else. Lance the representative in that department is excellent in helping customers with whatever there problem is. Not once did I have to speak to the Insurance company he handle everything very efficiently. Thank you Lance for a wonderful experience at Bill Knight Collision

Employees were and facility was well equipped given the current environment.

You cannot even tell our car was ever hit. Great job in every aspect. We have come to expect nothing but the best job every time that is why we send all our friends out to you.

They make it Right

Very helpful and willing to work with you to get your vehicle back to you as soon as possible. Very nice people. Great service and very responsive with any questions I had. Love the repairs! My truck looks brand new again : ) ask for Ryan Knight!

Used this place several times. This time because of a deer. They do good work.

Not bad except inside of my truck is dusted from all the sanding. And the sand paper that was left on the seat. But they did vaccum the floor carpet.

The customer service was great. They made sure all paperwork was submitted correctly to my insurance and everything went smoothly. Highly recommended and they did a awesome job on my car! Thank you so much Gary and team.

Loved the service, loved the time it took to finish, actually loved everything about these guys... but they installed the wrong bumper.... like why? (will update as i get updates)Turns out I was mistaken. They had 0 problems helping me understand and even offered to take a second look to double check.

My car was t-boned (hit on the rear drivers tire), and I went to Bill Knight because Geico recommended them. Instead of replacing the damaged fender, they popped it out and painted it, but one can see where it was repaired. They didnt replace the significantly scratched cap over the lug nuts, instead opting to use the one I came in with (that was hit directly/scratched). Gave them one star because they did match the tire to my other three (although I did have to pay above my deductible for this so I would hope it would match).

I was reluctant to take my car to someone other than to my own dealership; however, I did, and the experience was great! Bill Knight Collission took care of everything and I feel good about the work they did and service they provided. Very good experience overall!

The staff at the repair shop were excellent, polite...Geico corporate gets a 1 star, for the horrendous lack of customer care..they may have commercials, but the reality is extremely far different

I utilized the state farm process. Someone had backed into the side of my truck and damaged the 2 passenger side doors. It was easy and the work done was precise and very professional. My truck has never looked better. Thank you.

They seemed to have a problem calling me with updates....every time I had to call them, and then I received conflicting information. Finally got my truck back, not happy with the repairs but Im not going to deal with them any more. My Ins. company practically pushed me in their door to have the repairs done so Ill let them deal with it.

They took my car apart before checking to see if the parts were available. They told me they would probably break the moldings when taking it apart. My 2020 Nissan has black tape over the holes and I haven’t heard from them in 2 weeks.

It appears at this current time the workmanship was well done.However communication with CS was suspect.The issues were resolved after I contacted the Dealership General Manager, who was very professional and resolved the issues.Customer issues should be resolved at the level where they were created, not forcing the customer to go to a higher management level. Obviously this is an inconvenience for both the customer and management, Larry Reeder .

They fixed my Truck like new and had it back to me within days. They went over and beyond my expectations. Thank you Bill Knight and employees.

Fantastic service! They really went the extra mile to make sure my vehicle was in tip top shape. Seamless communication and a great place to work with during such a stressful time.

Everyone on the staff were completely helpful, professional, responsive, and accommodative. Hopefully I will not need to return for more repairs (knock on wood), but if so, I would gladly take my vehicle back Good job, guys!.

I have GEICO insurance and they have a GEICO person on staff, so it was super easy. Dropped it off, had the estimate done all in one. A rep from GEICO and TCR went around my car with me and circled damage from accident and every other imperfection with a marker— they were very helpful and informative. The part I liked the best was I got the option of have phone calls or texts about the progress of my car, and the whole customer facing online system they have to let you check the progress whenever you want to. Kept me informed, and it was accurate. They also got my car done almost two days early! When I picked it up I received a folder with all repair related info regarding the claim— good for those who keep meticulous records! 10/10 would take my car here again. Probably wouldn’t go anywhere else.

Waited a week to get my car after the accident. Wasnt fixed properly. Have to wait another week for an adjuster to come look at the car again. Then theyre tryna tell me the damage from the accident must have already been there before I bought the car terrible experience I chose this place to fix my car because I thought they would be the most professional but clearly that is not the case

Its ok. Communication skills are lacking

Very fast, conivent and great service! Tommy Hoggatt did an amazing job repairing my camaro!

Good experience all around and hard to believe that our vehicle was restored to its original shape!

Never take a vehicle here. Absolutely unprofessional and very disappointed in how everything was handled. After having my truck for over 3 weeks and not ordering a single part to repair they called and said they are refusing to do the work. Always said they were getting into paint or suspension or another shop and never followed up. I would give it less than 1 star if I could.

Excellent work done to my truck... everyone was great

Great customer service, kept me informed, and completed job ahead of schedule!

Highway robbery. GEICO sent our vehicle here when someone stole our battery. $672.01 to get it back. Extortionists.

Second time there. Quick and excellent once again.

Nice people far prices

They did a great job on my car.

Brought my Yellow Corvette in for repair after someone rear ended me and when I got my car back the paint they used on the new panel did not match the rest of the car. After telling them I was unhappy with the job now they are making me wait until they can get more money from the insurance company instead of standing behind their work. If they ever make it right I will update this review. But they are speaking to me loud and clear that they care more about money than the customers they serve. My name is Mark Mirdo if they ever want to call me.

Larry has done a great job juggling my car issues between adjusters and insurance company. They are finally fixing my car.

Thorough, quick turn around and fantastic communication.

Very professional and kind they did an excellent job Ethan went above and beyond to help us and he always explained everything we needed to know, thank you Ethan and Bill Knight team!

Very friendly and professional staff

Estimate repair for insurance

By far the best insurance company in Tulsa

Had an auto accident and they took care of me in a short time i was back up and running