Great service. Knowledgeable and friendly associates. In and out quickly. Good job

This place started an account illegally in my name in an identity theft situation and charged my credit $2,568. They will be dealing with a lawsuit soon, the company and the employees. I would not recommend this place at ALL. I will continue to EDIT and negatively review this place until I get in touch with a PERSON and not a review comment and unresponsive emails. This place is full of it and practices in illegal activities. Beware.

Every time I go there I leave dissatisfied. And annoyed

Michael the manager and Lloyd a solutions technician were great. Went the extra mile mile to figure my phone out.

Great reception and met my needs completely.

Employees were very nice and very friendly!

Switched to Verizon from Cricket. Switching back to Cricket when the month is over.I have almost no coverage, and when I do get a signal, the voice is horrible, and the data is less than 1mbit. Unusable most of the time.Second, the woman there wouldnt let me into the store because I have COPD, She wanted me to stand out in the cold. Ill be filing a complaint with the public service commission, and the BBB, possibly even descrimination charges under the civil rights act if switching back becomes problematic.

Verizon was very helpful and fast and safe Wood Cove it was in and out in seconds thank you

In Tupelo,Ms Great. Service. I give them five stars.In Columbus Ms.. terrible service.I. give them one star, manager have a nasty attitude.

It was wonderful to have Michael Parker wait on us. I m use to Verizon in Oxford n that is terrible.

Nice staff!

Really no stars for the scary very intimidating man that chased me out the store and into parking lot threatening me whole telling me to never come back. I literally felt threatened by this Verizon Wireless employee. they never even let me nor another confused customer know we could just use kiosk to pay bill, they had three customers and 4 employees. yet even the intimidating man that wasnt helping a soul didnt even ask lady outside what services she needed, had the bully asked she could have paid her bill and been in and out. there was a lady also being extremely rude about whole situation.

The cell service is terrible in Troy!! Cant even hardly text!!

Great a very nice gentleman helped my husband and I, we appreciate him so much.

I came in to look at a switching from CSpire to Verizon. My wife was finishing a phone call and was going to come into the store after her call. I was speaking to a customer representative and my wife came in. Another employee who was a black male. He told my wife she could not come in, even though we always make decisions together regarding our phone plans and devices. My wife pointed and told him, she was with me. He said no, you cannot go where I was. He wouldnt allow her to come where I was standing, even though she told him we were looking at buying two phones. He refused to let and she told him she was going back to our car.I didnt hear their conversation, but when I returned to our car, she informed me how rude the employee was. Your company will not be getting our business.

The wonderful associates at this store are the most helpful employees any company could wish for. Taylor helped me and got me a great deal and even put up with my nonsense when I was aggravated. Best experience Ive ever had with a service provider!

Very good customer service given to me by Leah. She promptly found my problem and fixed it quickly. Thank you Leah for your polite, professional expertise. You helped make my week.

This is a great store to shop at and do business as well. Its where I do my own personal shopping and it has a great atmosphere too. The sales people are always friendly when I go in there and very quick and so knowledgeable at just about anything you wanna know. Great store!

The employees are so rude and do not help their customers. They have lied to get more money out of us after I purchased two brand new iPhone 11 Pro Max and two brand new IPads on Christmas Eve. They didn’t help me activate our phones. It took me 48 hours to get them activated. Sold us the wrong phone went back to try to get the right one and they told us it was sold out and they could call us when it was back in stock. Never received a phone call so I called them and told them the situation only to be told I would have to pay a $50 restock fee because they sold us the wrong phone. I called customer service because I keep being put on hold at the local store nobody would help and they told me they would waive the restock fee and went to store today to try to get the phones swiped and they told us, it was the stores preference rather or not they would listen to customer service. They didn’t dictate what they did in their store. I have until the 14th to take our service somewhere else and I am so very tempting to take it elsewhere. After calling the 1-800 number I was able to get help and get what I needed done. Turns out I had a rebate but had to get a code for and didn’t receive it in store either. I will honestly never walk back in that store.

Horrible customer service. Well, I can’t say that because apparently they aren’t “customer service” there. You have to call the 1-800 to be helped while standing in the store. Not helpful at all.

Nobody knows how to work the phones they sell or their trade in policies. Employees aren’t knowledgeable about the product they sell. They just want to make sales and don’t care about the customer once they have left.

Go to walmart if you want verizon. They wont scam you there. Also you wont have a hold out on your credit due to Charles misspelling your name while doing a credit check. Terrible employee. Openly brags about harassing customers.

Been a member of the Verizon family for over 9 years. I love their service. And always willing to help and be a helpful hand.

My husband and I had a great experience in this Verizon location. We upgraded our phones and it didnt take long at all. Very happy with our new phones and our service.

U had to have a appointment of u wasnt just paying your bill. There was alot people there at the store

Force you to wait outside and must wear a mask to be served here. Dont go if you have other options.

Josh was extremely helpful. We got what we came for and he went out of his way to make it happen. Well be back, again and again!

Very good customer service. Was very helpful in answering all questions we had

The service was awesome! I love Verizon!

Great service.,polite, courteous, knowledgable

Great customer service. Mesha Montgomery is the BEST. Thanks so much for helping me with my new phone.

The day I went to the Verizon in Tupelo they were extremely busy but were doing a very good job getting to everyone as quickly as possibly. There was a member of management getting every ones name as they came in talking with them briefly to find out what they were needing . Once she had the information from each person she began helping customers complete their business. She assisted me in completing my purchase and I couldnt be happier with my new phone.

Great experience! Upgraded our phone AND did a trade-in in less that 15 minutes. All this on a Friday at 5:30pm. Kudos to yall!

Great phone service and really nice people.

Wonderful service, much different than ever before!

Friendly, knowledgeable, and helpful representatives offering the best network on the market. Great setup with relaxed environment. Always have the best phones and accesories.

Friendly, knowledgeable staff. Got me in and out of there in a few minutes with a new phone plan and my existing number from my old carrier.

They have demos for many devices and unlike Best Buy, Wal-Mart and others, you can test out the S Pen on the Note series!

I had a bad experience with AT&T. After 17 years as a customer I had an issue with my reception at my house and couldnt get ATT to help at all. I went to Verizon just a block away and wow am I glad I did. I am so dang happy that I can call place and receive calls from INSIDE my house!!!!! Ive been calling everybody!!! Thanks to the rude lady at AT&T on North Gloster to lighting a fire under my butt to try something new!!!!

We got a new phone here for cheap, highly recommend

Best customer service

Great service

Not very fast in the store. Got the newest phone mailed to me and when I got it it wouldnt work on any internet. So I carried it to the store they tell me I have to pay 50.00 more dollars to mail it back in with me being a new customer with them and ordered the phone through theming the store. They was no help at all

Not helpful at all. I bought a zagg screen protector for my phone, $40. Lifetime warranty. Lasted 2 weeks. A month later they want to charge me more to replace it. Garbage!!!

I came in today with an issue with my brand new phone so I tried to talk to mgr Cassandra but it seems like she wanted to be Confrontational dont know why I just wanted my issue taken care of I left confused I would like for her boss to have a talk with her about her attitude!

Very excellent service provided. Jason Burns and Jason Lyons both went out of their way to make sure my wife and I got the phones we wanted at the price we were willing to pay.

I regret everything about switching to Verizon. They were running a promotion on Black Friday for free phones. Well, for 4 months now I have had to call to get my bill corrected because I am still being charged for these phones. The Store Manager isnt helpful. Im having to spend at least 2 hours each month trying to get this corrected!!!

Majority of the visits I was met with unhelpful, not wanting to be there employees that do not listen at all! Now there was a handful of times that I received the best service you would want but few and far in between.

I have to say Ive had nothing but good experiences with Verizon! Both in the store and on the phone, the people I talked with were extremely personable and went out of their way to help me with all my questions and the products I wanted!

Extremely friendly and very helpful! One of the nicest stores and been to!

The employees were helpful.

Charlie is the time! Were always in and out when we buy or just run in for questions!

Very friendly and helpful staff

I like going to Verizon in Tupelo, because Leah is always helpful and I never have to return any items because it the wrong item...

Always can help with cell phone needs and help issues.

Great service, latest technology

Charles was great.

Rude short employees. Slow as molasses!

Always willing to help.

VERY PLEASANT

Great store and beautiful layoit

Very helpful staff. Sometimes feels like high pressure sales tactics are used.

With someone else

Very quickly served!

Love it aweee

Very helpful staff!

Very bad service never attended I was there 30 minutes and never treated me

Will never, and I mean never return to Verizon wireless. Too bad experience to begin.

Stood in store for 15 minutes without anyone to help me . Wasnt greeted when I came in felt unwelcome . Only white person in the store and n0 one helped me

Love this store and the service it provides

Good service, but expensive!

Good place

Great customer service

Sux

Very helpful.

Good service

Every time I go in this store the staff exceed expectations!

Great customer service

WAST OF DAME TIME.

Great service

Too dam high

Love this phone

Good service

Really bad service, I was at the store for over 30 min waiting for someone to help us we wanted to buy 3 phones but they just were looking at us funny, most likely cause we are Hispanic, they racist.

Poor service

Polite

Simply the BEST!!!!!!