Called, ordered and paid for 5 pallets of grass to be delivered and installed 2 weeks ago. Was told that I would be called the following week for a delivery and installation date. Called the following Thursday after not hearing from anyone and was told that due to rain they were behind and it would be Tuesday before they would get a delivery and would call me. Got the call on Tuesday and was then asked for photos of where it was to be installed. Was told that because they would have to use a wheelbarrow instead of a forklift that it would be $50 additional per pallet to install. Called to ask why it was not communicated to me that they had to be able to drive a forklift through the yard for the quoted installation price and greeted by a very angry woman that was upset that I was asking questions. I suggested that since there seemed to be a miscommunication regarding installation, perhaps we just cancel the installation piece and they could refund me the installation charge. She got upset and raised her voice and said she would just cancel my entire order and refund my money. I told her that I still wanted the sod that had been paid for but she would not listen and cancelled my order in its entirety and texted me a refund receipt. Very unprofessional. Lack of communication on their part. Change pricing after it has already been paid for and then cancels my order after I have waited 2 weeks for it. When my boyfriend called to ask why they would cancel the entire order he was swiftly hung up on. I would not do business with them if they were the last place on earth that had grass. Seems I should have read some of the reviews about their changing pricing and shadiness before I ordered.

The day before 5 pallets of grass were supposed to be installed, the instillation price changed. While I can understand there was some miscommunication, we prepaid for the Grass, Delivery, and Instillation. We asked for the instillation to be removed (we can just do it ourselves, no problem) and to have that fee refunded. The Wife of the business owner became very irate, yelled at us, was very rude and said well why dont we just cancel everything and refund you then?!this isnt what I wanted at all, but they did it anyways and hung up on us. Now we will have to be put on a waiting list to get our grass.

I ordered 2 pallets of grass when I got the grass home I discovered while putting the grass out 1 pallet was 3/4 of a different grass not what I had paid for I called the lady she said well what do you want me to do about it l took pictures of it and sent to her. She could see it was obviously bermuda grass. I showed the grass to mr Burkett and another grass business both agreed it was definitely Bermuda. I have call and sent text no answers .Would never recommended this place to anyone VERY RUDE

Ordered Grass and was on backorder. I was called the DAY before installation and was told that their installation methods would be changed and that it would cost more per pallet. I asked the wife of the owner to cancel the installation and just deliver it so I could install myself, she became very rude on the phone and suggested we cancel the whole order. When I told her that is not what I want, she hung up on me, and cancelled the order anyway. Unacceptable, Unprofessional, Rude, Shady Price Changes, Poor Communication. If I could give no stars, I would.

Sod actually was beautiful. My problem is I pre paid for 46 pallets of st Augustine. Also paid $100 per pallet for delivery plus was charged $100 per pallet to deliver. Only ended up getting 38 delivered. Never was refunded the $ fir the 7 extra pallets I paid for or or the fee for delivery of the 7 extra pallets or the install fee for the 7 pal were installed so I paid lets . Also at job site only 30 were installed so I should have been refu plus the tax.. when I contacted them the daughter answered and told me she would only refund me $500 nded for that 7 install as well

I asked for st augustine to be reserved for me on Saturday. Monday A3 texted to let me know it was ready!!!

Called place got a price quote called and back to schedule delivery and price changed 210 not including the delivery fee. Asked lady to honor the price on her website and she said NO and call was disconnected. Only reason they got 1 star was because you have to pick at least 1 they upped price too 175 a pallet and would not honor the website price

Great place to go. Had what I needed. Thanks

Needed some sod. They were out when l first called, but had what l needed after the storm. Great service, Great people. Been there for me everytime.

I had reserved 2 pallets of grass for pickup a couple weeks ago. They tried to call me the day before to let me know they wouldn’t be ready from the farm where grass is grown due to rain. However, they called the the wrong phone number by one digit because of handwriting error. I still showed up (I live an hour away) and left empty but was told they would sell me the grass at their cost because of the error. I will continue to do business with them as it’s nice to see a business own a mistake and take care of the customer. Thank you A3 Grass and Stone!

Very helpful and quick to load.

Not even sure this place is still open. I went during business hours, but nobody was around. The door was locked and there was a sign that said call this number. I called and nobody answered. I left a voicemail but nobody called me back. I waited fifteen minutes and in that time two other customers showed up and left angry. Still havent gotten a call back. They also didnt have much in the yard. I only saw one pallet of sod and it was dead.Meanwhile I went down the road to their competitor and there were four ladies working in the office ready to help me, five or six men working in the yard, and trucks coming and going left and right with product.

I order a large amount of sod with Lauren. The grass was delivered and installed on time and as promised. The install crew were very professional. Thank you for the great product and service.

The grass is good quality.

Great place to do business and best prices in town.

I had to pick up some grass I had ordered, I have been calling since 3:20 pm, left a message that I would be arriving just before 4 oclock, when they were supposed to close. No one picked up the phone any of the four times I called, and when I got there about 5 minutes till 4, there was nobody there.I also did not receive any phone call trying to check whether I was going to pick up my order or not. Really disappointing customer service.

Worst sod purchase ever made. Received a pallet of St. Augustine sod that was old and never rooted due to it being old and possibly left out on the pallet for too long. Sod look distressed and had white fungus like growth underneath. Reached out to the company to see what could be done with no response. New Sod NEVER became usable.

Great price on sod and my yard looks great now!

My husband and father-in-law went in to pick up a half-pallet of sod we had reserved. My father-in-law is a veteran and asked if they had a military discount. (The two other sod sellers in Tyler offer a discount.) The cashier became very rude and told them that the work that went into a half-pallet and such a small sale didnt warrant a military discount. We were still spending $85. My FIL mentioned he gets a percent discount at the other sod places and she continued to be rude and irate. Very disappointed in this place.

Pre ordered grass . When I picked it up quality looked bad . It got worse when we started laying it down . It was very old moldy and trash . They are not a business to trust or do business with!

Text them after hours ( embarrassing) and they quickly and graciously responded. Great prices looking forward to doing business with them.

Although I did not buy grass because I went on a Monday, they get fresh grass on Tuesday. I understand they have nice grass.

Competitive prices, helpful staff, good quality products. Used them several times over the years.

Excellent service, quality product, and very good price. Came here due to poor service at a local competitor and was not disappointed.

The very best products at the very best prices!

As owner and operator of A3 I want to invite you to experience the difference in our product, our service and our unrelenting effort to make you a happy customer.

Good and helpful people

Good

Yemen