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AutoZone Auto Parts
1309 Pat Booker Rd, Universal City, TX 78148, United States
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AutoZone Auto Parts
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Cl
Review №1

Came in for a new starter motor and received excellent advice and assistance from David S. Pulled the old starter and brought in the old and the new. David showed me the bench test on the new one to show me how a good starter sounds. When he hooked up the old one it was clearly a different sound (the sound of failure!) David promptly refunded my core.David even tested my battery to make sure it was still good. It was less than 2 years old so I was pretty sure it wasn’t the battery.All in all, I’ve had nothing but positive experiences at this Auto Zone and I will continue to be a faithful customer for years to come.

Sh
Review №2

My car was not moving I stopped by this place and ask for help. A beautiful girl name Iris came out side with me and helped me out with my car for very long time. My car was fixed and I saved more then $1000 dollars! I am so happy and so thankful to her. She is super nice and friendly. She helped me with cleaning a code also for free. Thank you Iris for all your help and and saving so much money!!!!

LI
Review №3

Received great customer service from Iris and David as I went there twice today. 1st went there for turn signal light bulb and then later for new battery. They were both helpful and friendly during each visit.

No
Review №4

Stopped in today to return/exchange a few items purchased from another Autozone in town and was helped by Michael. The store was very clean and well stocked and the customer service delivered by Michael was top notch. 👍🏼👍🏼 Thank you team and keep up the great work.

Mu
Review №5

Went there to test the battery, one guy said it’s good just clean it the the other guy “Luis” said it’s bad you need to replace it, first one was rushing me because it was the end of his shift and Luis had a really bad attitude with the way he was talking and seems to me he didn’t want to help at all! I guess I’m heading to O’Reilly down the street!

Me
Review №6

My visit was good n theyre helpful.

M
Review №7

Mr. David S. showed me outstanding customer support. Highly recommend Auto Zone.

Ro
Review №8

Nice selection, well stocked, reasonably priced.

Ja
Review №9

Great place! The customer representative was awesome. She knew her stuff.

na
Review №10

Staff are always super helpful. I visit quite often as I have two older Chevy trucks Im fixing up.

As
Review №11

They usually have what I need. Good customer service as well.

To
Review №12

Iris helped me figure out the license plate light, helping me install them! thanks for going the extra mile in customer service!!

Ma
Review №13

Arturo was super helpful and didn’t push higher cost items when it would’ve been an easy sale...I would definitely shop here again. Thanks Autozone and Arturo...!

Ri
Review №14

Was able to borrow their check engine light diagnostic tool. They gave me a print out of what my car needed and advice. For free! Love Autozone.

AD
Review №15

Andrea is nice and a good help

Ja
Review №16

Id give a ZERO if possible! The customer service here is horrendous. I understand that people have bad days, but when you thank someone, how much effort is a simple response. Nope they just ignore you. There are plenty of parts places in UC, dont waste your time or money here.

Ja
Review №17

Outstanding customer service. Got what I need (in and out) in a short amount of time.

Jo
Review №18

I ordered a part from a different location, and went to pick up the one avaliable and they attendant gave me someone elses parts didnt notice until I got home all they said was sorry will you come get yours.

St
Review №19

Yes, they are a chain parts store, so the items they carry will not vary much from location to location. What sets this store apart for me is the people. The staff are friendly, knowledgeable, and helpful. I have never had a bad experience here, and I am in here several times a month.

An
Review №20

GREAT SERVICE!! I got my battery replaced in no time! Iris is so amazing!!!! DEFINITELY GO HERE!!!

Ni
Review №21

The one I went to was right on everything I wanted . I was 549 miles from home . Everything I needed was in stock at the store .

Jo
Review №22

I walked in to buy some products for my truck and the Dictator of a lady manager has all the registers blocked off and orders me to pull my mask up higher than it already is.Then she tells me she will just service me outside and tells me to wait in the 100 degree heat.Yeah right!!!I drove to Advanced auto parts right across the street! Never going to this auto zone again!Take your business to Advanced Auto!!They don’t give you orders and their customer service is great!

Os
Review №23

Employees were helful and they answered all my questions!

Bi
Review №24

The old guy who helped me knew his stuff. Very knowledgeable and reminded me of my dad when it came to parts. Knew the parts numbers by heart and got me in and out within 10 min.

El
Review №25

Great s

Al
Review №26

Mr. Luis help me out nice service thanks

Ga
Review №27

Had what I needed for a good price, thank you.

Ma
Review №28

Staff was very friendly and helped me get the parts I needed from my brakes fast!

Ju
Review №29

I went in to have my battery tested. Living in Texas and having to wait for roadside assistance in the summer is never a fun day. The two workers were phenomenal even though they were busy with guest in store and on the phone they were always cheerful and attentive. Its great to still see such great customer service!

Ro
Review №30

They always have what I need. And very helpful staff that can help you out.

Co
Review №31

Great customer service 👏

Th
Review №32

These folx friggin rock! ☺

un
Review №33

Always treated courteously

Je
Review №34

Very friendly, clean and excellent customer service.

Ka
Review №35

I needed to have my headlight replaced so I bought a part at OReilly and ask to employee to install it. She tried but said it was too difficult to install. So, I drove down the street to AutoZone, and the two men helped me out and did it no problem. I will never go back to OReilly. Thank you Autozone! I appreciate your efforts!

ma
Review №36

Karra & Andrea have been an incredible help EVERY TIME I come into Auto Zone!! I appreciate their help! They greet you with a smile and a helping hand!! THANKS!!

Je
Review №37

Easy enough to see on the road though the parking was being worked on, on my last visit. Staff was very knowledgeable and fast but not rushing. Very friendly and had useful advice on battery maintenance and other regular maintenance i can still do myself.

Th
Review №38

Went here to get a battery for my wives car. Augie helped me out and even went out of his way to replace battery for me for free. I am definitely going back here. His awesome customer service and knowledge was both helpful and appreciated!

Jo
Review №39

Easy access, mostly friendly staff, and usually stocked well enough. They vary in their level of knowledge, but be mindful of where youre walking into - You dont need any special training or knowledge to work at AutoZone, so always get a second and third opinion. The managers seem to know more.I believe they do offer free battery charging and code reading (check engine light), and even specialty tool rentals are free* (Pay a deposit, get it fully refunded when you return the tool). Those tool rentals have saved me a few times over the years.All in all, good place.

Ga
Review №40

The best customer service in the market. Took immediate care of my battery needs and handled my questions professionally. Thanks I will definitely visit again...

To
Review №41

The best!

Ja
Review №42

Thank you John for your patience and thorough assistance in helping me locate the part for my sons 2011 Volkswagen Tiguan. We will definitely be returning whenever we needs parts for any of our vehicles. I appreciate you and thank you again.

da
Review №43

I went to get my battery replaced and ask about some other things relating to my vehicle. They gave me some great advice and replaced my battery with ease. Thank you staff for a great customer experience.

Ro
Review №44

Convenient and I have been working on my car alot. They have some products that are not easy to find locally. Red Line Water Wetter is a great product I normally have to order online. They have it for the same price without the shipping cost. Good service too. They have a lifetime warranty on many of their Parts. Although we often joke that it really means a lifetime of replacing the parts. Not always though. Free battery install, wipers too. I can do it myself but why when they do it for you. Also they can help you with engine codes and diagnosis of some electrical issues.

Bi
Review №45

Great was helped as soon as I entered the store

Ro
Review №46

David was extremely courteous and helpful. He even installed the wiper blades for us.

St
Review №47

Lady who helped me went out of her way to help me with changing my lights

Mi
Review №48

Friendly associates. Dont try to sell you things you dont need. I really appreciate that.

Te
Review №49

Good prices and very helpful folks.Join the membership to get cash reward.

Me
Review №50

Great service

fi
Review №51

DAVID was EXTREMLY HELPFUL and KNOWLEDGEABLE about my situation. He offered his EXPERT ADVICE and SERVICE to me free of charge and I left Auto Zone aHAPPY, HAPPY...MORE-THAN-SATISFIED COUSTOMER...THANK YOU DAVID!!!! 🌟🌟🌟🌟🌟

Mr
Review №52

Always able to find what I need for my cars! Affordable prices and the staff are knowledgeable and nice!

Ch
Review №53

I used to hate going to Auto Zone, they never listened to what I asked of them and always gave me the wrong parts which required another trip to get the part I originally asked for. Not any more, they are now helpful, they listen and offer great advice. Thanks for the change Auto Zone.

Ad
Review №54

Helped me check my oil & let me know what kind I needed. Staff is great and friendly

Is
Review №55

Very helpful staff.

Du
Review №56

Amazed that BOTH employess today could not help me find a relay for my Jeep. I went across the street immediately after to ADVANCE AUTO PARTS and they got me the relay I needed within minutes without any hassle or attitude. Shouldnt be this frustrating to shop for a relay.

Os
Review №57

They know their stuff when it comes to car parts, and will help you out on easy things, best auto parts place you could go to.

Ho
Review №58

Excellent service

Va
Review №59

Had the part that I needed and the staff was ready to help and answer any of my questions. He also recommended the best part for the best price.

Mi
Review №60

Truck was losing power and would not accelerate. I pulled into auto zone where there was a moderate amount of customers. I was thinking it would be at least 5 min before service.. Out from the back comes another auto zone employee and after. The few basic questions...year...type of vehicle...we were standing at my truckwhile the auto zone associate ran a free diagnostic test. I was out of there in five minutes or less with the knowedge of what was wrong....FREE!! .fast efficient service. And more than an auto parts store.

Te
Review №61

Organized and helpful staff. Make sure you check for sales. Will find hard to find items at this location.

Ru
Review №62

Great people working there. Very good help.

Jo
Review №63

Balljoint press is the best one to rent here. Pay 200 bucks return it and get all your money back. Free tool rental prgram is awesome

Yv
Review №64

I thought I needed a new battery. I walked in really to buy a battery. But the nice staff checked the battery and it was fine saving me over $100.

Ja
Review №65

Employee was Rude and was talking about my Spouse with another Customer as I was waiting in line. Will no longer come here!!

So
Review №66

Great customer service. Kara is do knowledgeable and really went the extra mile.

kr
Review №67

They tested my son’s dead battery and replaced it, in and out in 15 minutes. Great customer service.

Vi
Review №68

This Autozone is almost always helpful. sometimes the wait can be a little long though or Id have given 5 stars.

M
Review №69

Great advice wouldnt sell me something all the devices said was good...truly helped with the correct diagnosis saving me a couple of hundred bucks.

Pr
Review №70

I was able to go in and tell the employee what my truck was doing and he instantly knew what my truck needed.Awesome !!!

D
Review №71

For the most part they are usually the best priced and the have a 24hr location located off Perrin Beitel Rd. And also with the rewards program if your smart and use it to your advantage you basically get a free 20.. So heres a pointer you can only get one point per day and it has to be for purchase over $20. So say you are going to be buying new break pads and rotora for your vehicle well if you go in few days before your ready and on one day buy one rotor then next day buy other rotor and then the following day biy other parts you would end up getting 3 points where as if you walked in and bought all the parts on the same day you only get 1 point. 5 points gets you $20 credit just a way to work the system to benifit you..

St
Review №72

Its a great place to get your automotive parts and accessories!!!😎😎😎

Le
Review №73

The employees are knowledgeable and very polite and are willing to help.

Jo
Review №74

Poor customer service very slow and do not knowledgeable 0 STARS!

Ch
Review №75

AutoZone used to be my go-to auto but most of the time the auto parts lately have failed thats why I go to. O rillys

Ez
Review №76

I needed help replacing my breaklight bulb in my 2002 buick lesabre because i did not have the correct extension. The employees were friendly and proficient . a new hire named Justin helped me and i can tell they are doing an awesome job on giving him hands on training experience he really helped and i think they made a great choice in hiring him. He has a willingness to help and made sure that everything was in working order before i left . Thank you very much. I will continue to come to this place and i highly reccomend this location.

Ja
Review №77

No hastles. Very professional. Get affordable new car parts here

Co
Review №78

Always get good service and the parts I need at a good price. l will continue to shop there.

Pa
Review №79

So Friendly and Nice and very clean Store

le
Review №80

AutoZone is great. Good prices and reliable parts

Mi
Review №81

Inexpensive quality parts for your vehicle. Save me tons of money

Ca
Review №82

Great!

Xa
Review №83

Got everything in one stop . Military discount honored .

Ke
Review №84

Great costumer service and truly knowledgeable about what they do.

Jo
Review №85

John was the best, helped me out with a dashcam hardwire that I had no idea where I had miswired. And all I had bought was a fuse tap. Appreciate it!

St
Review №86

Good service

Je
Review №87

Good prices knowledgeable staff

Me
Review №88

Sales man was less than friendly...didnt even hand me my change..kinda tossed it on the counter. He wasnt listening to me had to repeat myself multiple times. Not going back there!

To
Review №89

Personal curteous even came out to show me how to nstall the direction light bulbs in our Van. Didnt expect quick service and assistance Ive received. Tom K

Da
Review №90

Good prices okay staff

Re
Review №91

The workers were very polite and helpful

Sa
Review №92

The people who were working were completely clueless as to what they were doing.

Jo
Review №93

Staff was helpful but its an AutoZone what can you say

Ro
Review №94

Love VatoZone!

Da
Review №95

Great service every time I go there

Tr
Review №96

I went in having problems with my Prius starting. I asked them to check my battery & altenator, but after waiting to be waited on was told they could only check the exhaust system.

Za
Review №97

Not very helpful, orileys was much better

Ni
Review №98

I love the free diagnostics and military discounts

Jo
Review №99

Great customer service, friendly and knowledgeable staff

Vi
Review №100

SA VAPORS loves it here.

Information
18 Photos
100 Comments
4.3 Rating
  • Address:1309 Pat Booker Rd, Universal City, TX 78148, United States
  • Site:https://autozone.com/locations/tx/universal-city/1309-pat-booker-rd.html?cmpid=LOC%3AUS%3AEN%3AAD%3ANL%3A1000000%3AGEN%3A1383&y_source=1_MjQ3MTMzOS03MTUtbG9jYXRpb24uZ29vZ2xlX3dlYnNpdGVfb3ZlcnJpZGU%3D
  • Phone:+1 210-659-1339
Categories
  • Auto parts store
  • Car accessories store
  • Car battery store
  • Tool rental service
Working hours
  • Monday:8AM–9PM
  • Tuesday:7:30AM–10PM
  • Wednesday:7:30AM–10PM
  • Thursday:7:30AM–10PM
  • Friday:7:30AM–10PM
  • Saturday:7:30AM–10PM
  • Sunday:7:30AM–10PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
Payments
  • NFC mobile payments:Yes
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